Six Sigman soveltamisedellytysten ja -apuvälineiden luominen

Diplomityön tavoitteena oli luoda soveltamisedellytyksiä ja -apuvälineitä Six Sigma -parannusprojektien läpiviennille Perlos Oyj Connectorsin meistoprosessissa. Työn teoriaosassa käsitellään Six Sigman perusteoriaa, organisointia ja soveltamista sekä suorituskykymittariston ja tiedonkeruumenetelmien luomista. Kirjallisuuden tarjoaman teorian jälkeen työssä tutustuttiin meistoprosessiin ja Perloksen tapaan soveltaa Six Sigmaa prosessien parantamiseen. Tämän perusteella kehitettiin tiedonkeruu-, dokumentointi- ynnä muita apuvälineitä parantamisprojektien tueksi. Lopuksi koekäytettiin luotuja välineitä meistoon tehdyn osittaisen Six Sigma -projektin yhteydessä. Luotettavan tiedon saaminen prosesseista on perusedellytys Six Sigma -projektien läpiviennille. Menetelmän kouluttaminen työntekijöille on myös tärkeää. Erilaiset dokumentointi- ja laskentakaavakkeet toimivat projektien läpiviennin ja seurannan tukena. Työssä luotuja tiedonkeruu-, koulutus-, dokumentointi- ynnä muita apuvälineitä voidaan käyttää jatkossa apuna Perloksella tehtävissä Six Sigma -projekteissa. Mittaristoa ja tiedonkeruuta tulee kehittää edelleen, jotta prosessien toimintaa voidaan analysoida tehokkaasti. Työn lopussa on ajatuksia Six Sigman käytöstä sekä tiedonkeruujärjestelmien jatkokehityksestä.

Supplier Evaluation Using Analytical Hierarchy Process

The goal of the thesis is to make a supplier evaluation using analytical hierarchy process. Before the supplier evaluation is performed there will be introduced the principles of purchasing which gives a viewpoint to the supplier evaluation and management. The thesis will also give an overview on quality, performance and forecasts which are very important to the supplier evaluation and future improvements. The chapter which describes analytical hierarchy process will show the reader what exactly is analytical hierarchy process and how can it be utilized in supplier evaluation. In the later stages, thesis will provide information about the case company EADS Secure Networks Oy, the processes applied there towards purchasing and how the analytical hierarchy process is applied in practise. In the end of the thesis there will be an overview about each supplier’s strong and weak points as well as some comments and ideas about developing also EADS Secure Networks procedures to a direction which would benefit the whole customer–supplier–chain.

Ensuring the efficient utilization of Business Intelligence

In recent years, chief information officers (CIOs) around the world have identified Business Intelligence (BI) as their top priority and as the best way to enhance their enterprises competitiveness. Yet, many enterprises are struggling to realize the business value that BI promises. This discrepancy causes important questions, for example: what are the critical success factors of Business Intelligence and, more importantly, how it can be ensured that a Business Intelligence program enhances enterprises competitiveness. The main objective of the study is to find out how it can be ensured that a BI program meets its goals in providing competitive advantage to an enterprise. The objective is approached with a literature review and a qualitative case study. For the literature review the main objective populates three research questions (RQs); RQ1: What is Business Intelligence and why is it important for modern enterprises? RQ2: What are the critical success factors of Business Intelligence programs? RQ3: How it can be ensured that CSFs are met? The qualitative case study covers the BI program of a Finnish global manufacturer company. The research questions for the case study are as follows; RQ4: What is the current state of the case company’s BI program and what are the key areas for improvement? RQ5: In what ways the case company’s Business Intelligence program could be improved? The case company’s BI program is researched using the following methods; action research, semi-structured interviews, maturity assessment and benchmarking. The literature review shows that Business Intelligence is a technology-based information process that contains a series of systematic activities, which are driven by the specific information needs of decision-makers. The objective of BI is to provide accurate, timely, fact-based information, which enables taking actions that lead to achieving competitive advantage. There are many reasons for the importance of Business Intelligence, two of the most important being; 1) It helps to bridge the gap between an enterprise’s current and its desired performance, and 2) It helps enterprises to be in alignment with key performance indicators meaning it helps an enterprise to align towards its key objectives. The literature review also shows that there are known critical success factors (CSFs) for Business Intelligence programs which have to be met if the above mentioned value is wanted to be achieved, for example; committed management support and sponsorship, business-driven development approach and sustainable data quality. The literature review shows that the most common challenges are related to these CSFs and, more importantly, that overcoming these challenges requires a more comprehensive form of BI, called Enterprise Performance Management (EPM). EPM links measurement to strategy by focusing on what is measured and why. The case study shows that many of the challenges faced in the case company’s BI program are related to the above-mentioned CSFs. The main challenges are; lack of support and sponsorship from business, lack of visibility to overall business performance, lack of rigid BI development process, lack of clear purpose for the BI program and poor data quality. To overcome these challenges the case company should define and design an enterprise metrics framework, make sure that BI development requirements are gathered and prioritized by business, focus on data quality and ownership, and finally define clear goals for the BI program and then support and sponsor these goals.

Las TIC en la administración de la cadena de suministro y su incidencia en el desempeño operacional

Las tecnologías de la información han empezado a ser un factor importante a tener en cuenta en cada uno de los procesos que se llevan a cabo en la cadena de suministro. Su implementación y correcto uso otorgan a las empresas ventajas que favorecen el desempeño operacional a lo largo de la cadena. El desarrollo y aplicación de software han contribuido a la integración de los diferentes miembros de la cadena, de tal forma que desde los proveedores hasta el cliente final, perciben beneficios en las variables de desempeño operacional y nivel de satisfacción respectivamente. Por otra parte es importante considerar que su implementación no siempre presenta resultados positivos, por el contrario dicho proceso de implementación puede verse afectado seriamente por barreras que impiden maximizar los beneficios que otorgan las TIC.

O intercâmbio eletrônico de documentos (EDI) e a administração da cadeia de suprimentos

Esta Tese trata da relação entre uma tecnologia de informação, o EDI, com uma função organizacional, a administração de suprimentos. Analisa as conseqüências da implementação {do EDI correlacionando-as com as políticas de suprimentos. Os resultados foram pedidos com base nos objetivos de desempenho de qualidade, flexibilidade, custos, pontualidade e rapidez. Uma pesquisa de campo colheu dados de empresas associadas à ANFAVEA, à ABRAS e ao SINDIPEÇAS e mostrou a não-rejeição do ressuposto de que existe correlação entre as práticas de suprimentos e uma tecnologia de informação, o EDI

Ácidos orgânicos em rações de poedeiras comerciais

Desenvolveu-se este trabalho com o objetivo de avaliar o efeito de ácidos orgânicos adicionados à dieta de aves de postura. Foram utilizadas 75 frangas Isa Brown de 4 meses de idade, divididas em três grupos experimentais (I, II e III) de 25 aves cada e avaliadas por um período de 8 semanas. O grupo I recebeu ração tratada com ácidos orgânicos por quatro semanas, enquanto que o grupo II recebeu ração com ácidos orgânicos por oito semanas, permanecendo o grupo III sem a suplementação de ácidos orgânicos durante todo o período experimental, sendo definido como grupo controle. Ao final do experimento, foram observados dados de produção de ovos, peso das aves, qualidade e peso de ovos. Os resultados demonstraram que a produção de ovos foi melhor nas aves tratadas com o aditivo acidificante (grupos I e II), sendo que os acidificantes também proporcionaram um melhor peso corporal nas aves (P<0,05). A qualidade e o peso dos ovos não foram afetados pela suplementação desses aditivos.

Níveis de fósforo disponível e tamanho de partícula do fosfato bicálcico na dieta de poedeiras comerciais de 24 a 58 semanas de idade

Um experimento foi conduzido para verificar o efeito de níveis de fósforo e do tamanho de partícula do fosfato bicálcico na dieta de poedeiras comerciais na fase de produção. Utilizou-se um delineamento experimental inteiramente casualizado, em esquema fatorial 2 × 3 com dois tamanhos de partícula do fosfato (fino e granulado) e três níveis de fósforo disponível (0,28; 0,38 e 0,48%), totalizando seis tratamentos, cada um com cinco repetições de oito aves. As dietas experimentais foram isoproteicas, isocalóricas e isocálcicas. O consumo de ração, a produção de ovos, a massa de ovos, a conversão alimentar, a porcentagem de casca, a gravidade específica e os teores de cinzas, cálcio, fósforo e magnésio nos ossos não foram afetados pelas dietas. Dietas contendo fosfato bicálcico (fino ou granulado) e 0,28% de fósforo disponível atendem às exigências de fósforo de galinhas poedeiras semipesadas de 24 a 58 semanas de idade.

Effect of the levels of calcium and particle size of limestone on laying hens

O experimento foi realizado para avaliar o efeito dos níveis de cálcio (Ca) e da granulometria do calcário (GC) para poedeiras comerciais. Foram utilizadas 216 poedeiras da linhagem Dekalb White de 25 a 49 semanas de idade em um delineamento inteiramente casualizado, em esquema fatorial 3 × 2, composto de três níveis de cálcio (3,92; 4,02 e 4,12%) e duas granulometrias do calcário (fina - 0,60 mm; e grossa - 1,00 mm), que resultaram em seis tratamentos, com seis repetições de seis aves. Não houve efeito significativo dos níveis de cálcio e da granulometria do calcário nem da interação nível de cálcio × granulometria do calcário para o consumo de ração, o peso dos ovos, a gravidade específica, a espessura da casca, a porcentagem de casca, a unidade Haugh, a digestibilidade de cálcio e fósforo e a porcentagem do trato digestório. A produção, massa, conversão por massa e conversão por dúzia de ovos tiveram seus melhores resultados com 4,12% de cálcio na dieta. A porcentagem de moela e o consumo de ração observado às 15 h melhoraram com o aumento na granulometria do calcário de 0,60 para 1,00 mm. Houve efeito da interação entre nível de cálcio e granulometria do calcário para a resistência à quebra da tíbia, a densidade óssea, o comprimento do intestino delgado e o consumo de ração às 6, 9, 12, 18 e 21 h, respectivamente. Recomenda-se a adição de 4,12% de cálcio e calcário na granulometria grossa (1,00 mm) para melhor desempenho de poedeiras comerciais. Mais estudos são necessários para elucidar os mecanismos envolvidos na alteração do comportamento alimentar das poedeiras em resposta às mudanças nos níveis de cálcio e na granulometria do calcário das rações.

Desempenho da beterraba 'katrina’ submetida a lâminas de água e doses de nitrogênio aplicadas via fertirrigação

Pós-graduação em Agronomia (Produção Vegetal) - FCAV

Planejamento para a implantação da ISO 9001 em uma empresa do setor industrial

The fierce competitiveness of the current market and the sophistication of customer requirements made the commitment to quality a need within organizations. The search for quality has been carried out by the adoption of quality management systems, a formal organization that should be present throughout the organization, from the initial identification of market needs to the satisfaction of customer requirements. The methodology most commonly used for this purpose is based on the requirements of ISO 9001, latest version of 2008. Considering this scenario, was developed a case study in a small company of the industrial sector with the development of a plan for the implementation of ISO 9001. The proposed methodology involved the construction of a theoretical framework on the subject and the development of a case study with a qualitative approach. Initially, was applied a questionnaire to the representative of the organization about the company's operating procedures, activity logs held, current documentation, planning and resource management for the construction of an assessment about the adequacy of the company needs to ISO 9001. Were obtained as results the characterization of production processes and organizational structure of the company and examples of policy and objectives of quality, performance indicators, document control, system for visualization of non-compliances, among others. Finally, the benefits of adopting a quality management system based on ISO 9001 requirements for the company and its environmental issues such as increased process efficiency, less waste and greater profitability, were pointed out, and the conditions for effective certification in the future

Relevance of motion-related assessment metrics in laparoscopic surgery

INTRODUCTION: Motion metrics have become an important source of information when addressing the assessment of surgical expertise. However, their direct relationship with the different surgical skills has not been fully explored. The purpose of this study is to investigate the relevance of motion-related metrics in the evaluation processes of basic psychomotor laparoscopic skills, as well as their correlation with the different abilities sought to measure. METHODS: A framework for task definition and metric analysis is proposed. An explorative survey was first conducted with a board of experts to identify metrics to assess basic psychomotor skills. Based on the output of that survey, three novel tasks for surgical assessment were designed. Face and construct validation study was performed, with focus on motion-related metrics. Tasks were performed by 42 participants (16 novices, 22 residents and 4 experts). Movements of the laparoscopic instruments were registered with the TrEndo tracking system and analyzed. RESULTS: Time, path length and depth showed construct validity for all three tasks. Motion smoothness and idle time also showed validity for tasks involving bi-manual coordination and tasks requiring a more tactical approach respectively. Additionally, motion smoothness and average speed showed a high internal consistency, proving them to be the most task-independent of all the metrics analyzed. CONCLUSION: Motion metrics are complementary and valid for assessing basic psychomotor skills, and their relevance depends on the skill being evaluated. A larger clinical implementation, combined with quality performance information, will give more insight on the relevance of the results shown in this study.

Modelo conceitual para comissionamento de sistemas prediais.

Atualmente, os edifícios, em função dos avanços tecnológicos dos sistemas prediais, necessitam de maior planejamento, detalhamento de projetos, controles de execução e treinamento dos profissionais de operação e manutenção para atender os requisitos de projeto do proprietário, que têm como premissa os conceitos de sustentabilidade, qualidade e desempenho. A presença dos sofisticados sistemas de controle contribui para facilitar o gerenciamento de insumos como água e energia, porém pequenas falhas podem levar a grandes falhas de desempenho. As falhas na concepção dos edifícios têm início com a má interpretação, por parte da equipe técnica, dos requisitos dos proprietários. Assim, é necessário que na concepção do edifício sejam verificados todos os requisitos solicitados pelos proprietários para o edifício durante o seu ciclo de vida. A falha da comunicação percorre toda a cadeia produtiva do edifício gerando falhas de planejamento, projeto, execução e manutenção. O comissionamento é um processo para atender aos requisitos de projeto do proprietário, documentar as fases do ciclo de vida dos edifícios, capacitar os profissionais de operação e manutenção, com o objetivo de evitar as falhas, diminuir desperdícios e retrabalhos, melhorar a qualidade, o desempenho e a sustentabilidade dos edifícios. O comissionamento é mais difundido em sistemas prediais de ar condicionado e de iluminação tendo como meta a alta eficiência energética e a economia de água, sendo pouco utilizado no Brasil. Neste contexto, o objetivo desta pesquisa é propor um modelo conceitual de comissionamento para sistemas prediais. A metodologia adotada para o desenvolvimento do modelo, utiliza a pesquisa bibliográfica como procedimento técnico. Para elucidar em que fase o comissionamento é aplicado, este foi relacionado com os outros conceitos utilizados no ciclo de vida do edifício como a coordenação de projeto, o gerenciamento de execução, o gerenciamento de facilidades, a qualidade, o desempenho, a sustentabilidade. Para o desenvolvimento do modelo conceitual é apresentado um fluxo das fases do ciclo de vida e respectivas etapas do comissionamento e outro fluxo com a relação de documentos gerados em cada fase. O resultado, ou seja, o modelo conceitual dá as diretrizes para o desenvolvimento de um comissionamento por meio da descrição das atividades, das competências e dos produtos gerados em cada etapa do comissionamento, conforme as fases do ciclo do edifício. Este trabalho contribui para difundir o comissionamento e embasar a sua aplicação em edifícios.

Efficient Multi-hop Broadcast Data Dissemination in IoT and Smart Cities

Internet of Things (IoT) can be defined as a “network of networks” composed by billions of uniquely identified physical Smart Objects (SO), organized in an Internet-like structure. Smart Objects can be items equipped with sensors, consumer devices (e.g., smartphones, tablets, or wearable devices), and enterprise assets that are connected both to the Internet and to each others. The birth of the IoT, with its communications paradigms, can be considered as an enabling factor for the creation of the so-called Smart Cities. A Smart City uses Information and Communication Technologies (ICT) to enhance quality, performance and interactivity of urban services, ranging from traffic management and pollution monitoring to government services and energy management. This thesis is focused on multi-hop data dissemination within IoT and Smart Cities scenarios. The proposed multi-hop techniques, mostly based on probabilistic forwarding, have been used for different purposes: from the improvement of the performance of unicast protocols for Wireless Sensor Networks (WSNs) to the efficient data dissemination within Vehicular Ad-hoc NETworks (VANETs).

Facility closure management:the case of Vauxhall Motors Luton

Purpose – The purpose of the paper is to present the findings of a study of factory closure management. It details the sequence and the results of the key strategic manufacturing management decisions made from the time of the announcement of the plant closure to the cessation of operations. The paper also includes an analysis of the human resource management (HRM) actions taken during this same time period and their consequences upon all those involved in the closure management process. Design/methodology/approach – The case study methodology consisted of two initial site visits to monitor closure management effectiveness (adherence to plan and the types and frequency of closure management communications). During these visits, documentary evidence of the impact of the closure decision upon production performance was also collected (manufacturing output and quality performance data). Following plant closure, interviews were held with senior business, production and HRM managers and production personnel. A total of 12 interviews were carried out. Findings – The case study findings have informed the development of a conceptual model of facility closure management. Information obtained from the interviews suggests that the facility closure management process consists of five key management activities. The unexpected announcement of a factory closure can cause behavioural changes similar to those of bereavement, particularly by those employees who are its survivors. In addition, similar reactions to the closure announcement may be displayed by those who choose to remain employed by the factory owner throughout the phased closure of the plant. Originality/value – Facility closure management is an insufficiently researched strategic operations management activity. This paper details a recommended procedure for its management. A conceptual model has also been developed to illustrate the links between the key facility closure management tasks and the range of employee changes of behaviour that can be induced by their execution.

Understanding and improving the manufacturing and changeover process in Saudi Arabian business - a multiple case study approach

The importance of the changeover process in the manufacturing industry is becoming widely recognised. Changeover is a complete process of changing between the manufacture of one product to manufacture of an alternative product until specified production and quality rates are reached. The initiatives to improve changeover exist in industry, as better changeover process typically contribute to improved quality performance. A high-quality and reliable changeover process can be achieved through implementation of continuous or radical improvements. This research examines the changeover process of Saudi Arabian manufacturing firms because Saudi Arabia’s government is focused on the expansion of GDP and increasing the number of export manufacturing firms. Furthermore, it is encouraging foreign manufacturing firms to invest within Saudi Arabia. These initiatives, therefore, require that Saudi manufacturing businesses develop the changeover practice in order to compete in the market and achieve the government’s objectives. Therefore, the aim of this research is to discover the current status of changeover process implementation in Saudi Arabian manufacturing businesses. To achieve this aim, the main objective of this research is to develop a conceptual model to understand and examine the effectiveness of the changeover process within Saudi Arabian manufacturing firms, facilitating identification of those activities that affect the reliability and high-quality of the process. In order to provide a comprehensive understanding of this area, this research first explores the concept of quality management and its relationship to firm performance and the performance of manufacturing changeover. An extensive body of literature was reviewed on the subject of lean manufacturing and changeover practice. A research conceptual model was identified based on this review, and focus was on providing high-quality and reliable manufacturing changeover processes during set-up in a dynamic environment. Exploratory research was conducted in sample Saudi manufacturing firms to understand the features of the changeover process within the manufacturing sector, and as a basis for modifying the proposed conceptual model. Qualitative research was employed in the study with semi-structured interviews, direct observations and documentation in order to understand the real situation such as actual daily practice and current status of changeover process in the field. The research instrument, the Changeover Effectiveness Assessment Tool (CEAT) was developed to evaluate changeover practices. A pilot study was conducted by examining the CEAT, proposed for the main research. Consequently, the conceptual model was modified and CEAT was improved in response to the pilot study findings. Case studies have been conducted within eight Saudi manufacturing businesses. These case studies assessed the implementation of manufacturing changeover practice in the lighting and medical products sectors. These two sectors were selected based on their operation strategy which was batch production as well as the fact that they fulfilled the research sampling strategy. The outcomes of the research improved the conceptual model, ultimately to facilitate the firms’ adoption and rapid implementation of a high-quality and reliability changeover during the set-up process. The main finding of this research is that Quality’s factors were considering the lowest levels comparing to the other factors which are People, Process and Infrastructure. This research contributes to enable Saudi businesses to implement the changeover process by adopting the conceptual model. In addition, the guidelines for facilitating implementation were provided in this thesis. Therefore, this research provides insight to enable the Saudi manufacturing industry to be more responsive to rapidly changing customer demands.