A happy compromise: Collaborative approaches to school library designing

Designing a school library is a complex, costly and demanding process with important educational and social implications for the whole school community. Drawing upon recent research, this paper presents contrasting snapshots of two school libraries to demonstrate the impacts of greater and lesser collaboration in the designing process. After a brief literature review, the paper outlines the research design (qualitative case study, involving collection and inductive thematic analysis of interview data and student drawings). The select findings highlight the varying experiences of each school’s teacher-librarian through the four designing phases of imagining, transitioning, experiencing and reimagining. Based on the study’s findings, the paper concludes that design outcomes are enhanced through collaboration between professional designers and key school stakeholders including teacher-librarians, teachers, principals and students. The findings and recommendations are of potential interest to teacher-librarians, school principals, education authorities, information professionals and library managers, to guide user-centred library planning and resourcing.

Delegation of access in an Information Accountability Framework for eHealth

Shared eHealth records systems offer promising benefits for improving healthcare through high availability of information and improved decision making; however, their uptake has been hindered by concerns over the privacy of patient information. To address these privacy concerns while balancing the requirements of healthcare professionals to have access to the information they need to provide appropriate care, the use of an Information Accountability Framework (IAF) has been proposed. For the IAF and so called Accountable-eHealth systems to become a reality, the framework must provide for a diverse range of users and use cases. The initial IAF model did not provide for more diverse use cases including the need for certain users to delegate access to another user in the system to act on their behalf while maintaining accountability. In this paper, we define the requirements for delegation of access in the IAF, how such access policies would be represented in the Framework, and implement and validate an expanded IAF model.

A qualitative exploration of Internet-based treatment for comorbid depression and alcohol misuse

Background Many Internet-based treatments for depression and for alcohol misuse have a positive impact, yet little is known about how these treatments work. Most research on web-based interventions involves efficacy trials which, while important, offer little explanation about how people perceive and use online programs. Objective This study aimed to undertake a qualitative exploration of participants' experience, perceived impact and use of an integrated web-based program for comorbid depression and alcohol misuse. Specifically, it explored users' perspectives on the intensity of their treatment and the level of support they received. Methods Interviewees were drawn from participants in a randomised controlled trial of the OnTrack web-based treatment for depression and alcohol misuse, which compared Brief Self-Guided, Comprehensive Self-Guided and Comprehensive Therapist-Assisted versions of the program. Twenty-nine people (9–11 from each condition) completed semi-structured telephone interviews asking about their impressions and experiences with the program. Interview transcriptions were subject to a 6-step thematic analysis, employing a conceptual matrix to identify thematic differences across groups. Results Positive experiences and outcomes were more pronounced among participants receiving the comprehensive treatments than the brief one, but other responses were relatively consistent across conditions. A major theme was a wish for more individualisation and human contact, even in participants receiving emailed assistance. Some confused follow-up research assessments with therapist support. There was little correspondence between the perceived impact of the program and the amount reportedly completed, and some participants said they used strategies offline or completed exercises mentally. Conclusions This study highlighted discrepancies between how web-based treatments are intended to be used and how people actually engage with them. A challenge for the next wave of these interventions is the provision of individualised responses and coaching that retains an emphasis on self-management and constrains cost.

Gaining Access to Data Sources in Statutory Social Work Agencies: The Long and Winding Road

This paper details a researcher's experience of gaining access to three statutory social work agencies in order to conduct a study examining how social workers respond to family support cases and how parents and carers experience the intervention of social workers in these cases. The stages in gaining access are outlined, the gate-keepers involved at each stage are identified and some of the difficulties encountered are highlighted and discussed. The paper concludes that researchers need to give greater priority to access considerations and that social work agencies need to give greater priority to co-operation with researchers.

Understanding Online Audio-Visual Content: A European Initiative, Media Literacy and the User

Recent debates about media literacy and the internet have begun to acknowledge the importance of active user-engagement and interaction. It is not enough simply to access material online, but also to comment upon it and re-use. Yet how do these new user expectations fit within digital initiatives which increase access to audio-visual-content but which prioritise access and preservation of archives and online research rather than active user-engagement? This article will address these issues of media literacy in relation to audio-visual content. It will consider how these issues are currently being addressed, focusing particularly on the high-profile European initiative EUscreen. EUscreen brings together 20 European television archives into a single searchable database of over 40,000 digital items. Yet creative re-use restrictions and copyright issues prevent users from re-working the material they find on the site. Instead of re-use, EUscreen instead offers access and detailed contextualisation of its collection of material. But if the emphasis for resources within an online environment rests no longer upon access but on user-engagement, what does EUscreen and similar sites offer to different users?

A user receiving help at the subject enquiry desk

An image of a user sitting down while receiving help at the subject enquiry desk, taken 2009

Desenvolvimento, implementação e testes de um sistema de comunicação sem fio heterogêneo para acesso à serviços: aplicações na telemedicina e domótica

Nos últimos de 20 anos, economia e tecnologia evoluíram em muitas direções e em novas áreas. Muitas dessas evoluções criaram oportunidades que estão sendo consideradas na concepção de futuras redes de comunicação. Estas novas possibilidades estão relacionadas à, sobretudo, utilização da internet para o acesso à serviços e englobam: mobilidade; tecnologias de baixo custo; crescimento e empregos (pela Internet participa-se de cada processo de negócios e produção); serviços; educação (oportunidade para as pessoas crescerem e se desenvolverem); entretenimento (mundos virtuais para o lazer, compras e jogos); volume de tráfego maior (texto, voz, imagens, vídeo). Como uma consequência, a Internet se tornou, semelhante a eletricidade ou água, um bem público. Com quase 2 bilhões de usuários (aproximadamente 28% da população mundial), a Internet está se tornando, cada vez mais, uma infraestrutura difusivo oferecendo em qualquer lugar, a qualquer momento conectividade e serviços. Este mundo da Internet atual é o resultado de sucessivas alterações que aconteceram desde o seu surgimento e que tornaram a infraestrutura de comunicação de importância crítica. Em termos de tecnologias de comunicação, os sistemas móveis sem fio têm um lugar especial devido a sua difusão excepcional na última década e que, junto com a Internet, tem permitido o aparecimento de dispositivos inteligentes, a introdução de novos serviços inovadores e exigindo, para tanto, um ambiente que suporte a inovação e criatividade. Porém, os vários padrões de redes para suporte, principalmente, ao acesso de última milha são desvantagens na perspectiva do usuário, pois este tem de se habilitar nessas redes (contratar os serviços) e, não raro, ter terminais específicos para o acesso. A idéia de um padrão único para estas redes não obteve resultados satisfatórios e uma solução aponta para a integração dessas redes para prover acesso único e transparente ao usuário. Esse trabalho, portanto, apresenta uma solução embarcada para integrar padrões de comunicações sem fio heterogênea do tipo IEEE 802.15.4 ZigBee, IEEE 802.20 GSM/GPRS e IEEE 802.2 Wi-Fi. Essa heterogeneidade de tecnologias sem fio permite a um usuário em movimento, através de seu terminal local ou remoto, acessar aplicativos e serviços de forma transparente. A avaliação de desempenho da solução foi realizada utilizando-se dois tipos de serviços: domótica e telemedicina. Os resultados indicaram que a solução proposta consegue integrar e prover os serviços com segurança e confiabilidade.

Mediação implícita da informação no discurso dos bibliotecários da biblioteca central da Universidade Estadual de Londrina (UEL)

Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)

The promotion and disruption of community service delivery systems

In this paper, we report data drawn from a larger project on the functioning of the Queensland community service delivery system, particularly that providing services to people with disabilities. Our reasoning for focusing at this level is that, from the service user's perspective, support is derived from the service delivery system, not just individual service providers. Defining the service delivery system as formal services and informal support networks, we undertook interviews and focus groups with service providers in six areas in Queensland: inner urban, outer urban, rural and remote. The period on which we report is one in which considerable reform activity had been undertaken by funding bodies of the Commonwealth and State governments. We report on those factors we identified which promote the integrated functioning of the service delivery system, as well as those factors that disrupt it. We conclude with a brief evaluative analysis of the current status of the system.

Developing relational navigation to effectively understand software

Effective comprehension of complex software systems requires understanding of both the individual documents that represent software and the complex relationships that exist within and between documents. Relationships of all kinds play a vital role in a software engineer's comprehension of, and navigation within and between, software documents. User-determined relationships have the additional role of enabling the engineer to create and maintain relational documentation that cannot be generated by tools or derived from other relationships. We argue that for a software development environment to effectively support the understanding of complex software systems, relational navigation must be supported at both the document-focused (intra-document) and relation-focused (inter-document) levels. The need for a relation-focused approach is highlighted by an evaluation of an existing document-focused relational interface. We conclude with the requirements for a relation-focused approach to relational navigation. These requirements focus on the user's perspective when interacting with a collection of related documents. We define the requirements for a software development environment that effectively supports the understanding of the software documents and relationships that define a complex software system.

User-centric music information retrieval

The rapid growth of the Internet and the advancements of the Web technologies have made it possible for users to have access to large amounts of on-line music data, including music acoustic signals, lyrics, style/mood labels, and user-assigned tags. The progress has made music listening more fun, but has raised an issue of how to organize this data, and more generally, how computer programs can assist users in their music experience. An important subject in computer-aided music listening is music retrieval, i.e., the issue of efficiently helping users in locating the music they are looking for. Traditionally, songs were organized in a hierarchical structure such as genre->artist->album->track, to facilitate the users’ navigation. However, the intentions of the users are often hard to be captured in such a simply organized structure. The users may want to listen to music of a particular mood, style or topic; and/or any songs similar to some given music samples. This motivated us to work on user-centric music retrieval system to improve users’ satisfaction with the system. The traditional music information retrieval research was mainly concerned with classification, clustering, identification, and similarity search of acoustic data of music by way of feature extraction algorithms and machine learning techniques. More recently the music information retrieval research has focused on utilizing other types of data, such as lyrics, user-access patterns, and user-defined tags, and on targeting non-genre categories for classification, such as mood labels and styles. This dissertation focused on investigating and developing effective data mining techniques for (1) organizing and annotating music data with styles, moods and user-assigned tags; (2) performing effective analysis of music data with features from diverse information sources; and (3) recommending music songs to the users utilizing both content features and user access patterns.

A View of Faculty Library Use and Perception From an Organizational Culture Lens

This study investigated faculty library demand from an organizational culture perspective at one college where annual requests for library instruction are received from a mere six percent of faculty. Analysis of survey data revealed a statistically significant difference in academic discipline assignment of library research, with the English-Humanities faculty group far exceeding all other faculty groups including the Social Sciences.

Utilizing ICT to prevent loneliness and social isolation of the elderly. A literature review

Ageing of the population is a worldwide phenomenon. Numerous ICT-based solutions have been developed for elderly care but mainly connected to the physiological and nursing aspects in services for the elderly. Social work is a profession that should pay attention to the comprehensive wellbeing and social needs of the elderly. Many people experience loneliness and depression in their old age, either as a result of living alone or due to a lack of close family ties and reduced connections with their culture of origin, which results in an inability to participate actively in community activities (Singh & Misra, 2009). Participation in society would enhance the quality of life. With the development of information technology, the use of technology in social work practice has risen dramatically. The aim of this literature review is to map out the state of the art of knowledge about the usage of ICT in elderly care and to figure out research-based knowledge about the usability of ICT for the prevention of loneliness and social isolation of elderly people. The data for the current research comes from the core collection of the Web of Science and the data searching was performed using Boolean? The searching resulted in 216 published English articles. After going through the topics and abstracts, 34 articles were selected for the data analysis that is based on a multi approach framework. The analysis of the research approach is categorized according to some aspects of using ICT by older adults from the adoption of ICT to the impact of usage, and the social services for them. This literature review focused on the function of communication by excluding the applications that mainly relate to physical nursing. The results show that the so-called ‘digital divide’ still exists, but the older adults have the willingness to learn and utilise ICT in daily life, especially for communication. The data shows that the usage of ICT can prevent the loneliness and social isolation of older adults, and they are eager for technical support in using ICT. The results of data analysis on theoretical frames and concepts show that this research field applies different theoretical frames from various scientific fields, while a social work approach is lacking. However, a synergic frame of applied theories will be suggested from the perspective of social work.

Pesquisa de satisfação dos usuários do Centro de Informática da Câmara dos Deputados : o índice de satisfação como indicador estratégico

Monitorar a percepção de qualidade sob a ótica do usuário é fundamental para se estabelecer mecanismos de melhoria dos produtos e serviços oferecidos. O planejamento estratégico do Centro de Informática da Câmara dos Deputados, CENIN, para o quadriênio 2010 a 2013, estabeleceu o indicador Índice de Satisfação do Usuário do CENIN com o objetivo de mensurar o objetivo estratégico "Aprimorar o atendimento aos parlamentares e órgãos da Câmara dos Deputados". O presente trabalho teve como objetivo realizar a primeira medição do referido indicador através de uma pesquisa de satisfação de usuário e, consequentemente, estabeleceu uma forma de cálculo para as demais medições do indicador. Além disso, esse trabalho deixa um legado de importantes informações que poderão subsidiar ações estratégicas no sentido de melhorar a qualidade dos serviços prestados pelo CENIN.