An exploration of knowledge management and intellectual capital in a nonprofit organisation context

In recent years, practitioners and researchers alike have turned their attention to knowledge management (KM) in order to increase organisational performance (OP). As a result, many different approaches and strategies have been investigated and suggested for how knowledge should be managed to make organisations more effective and efficient. However, most research has been undertaken in the for-profit sector, with only a few studies focusing on the benefits nonprofit organisations might gain by managing knowledge. This study broadly investigates the impact of knowledge management on the organisational performance of nonprofit organisations. Organisational performance can be evaluated through either financial or non-financial measurements. In order to evaluate knowledge management and organisational performance, non-financial measurements are argued to be more suitable given that knowledge is an intangible asset which often cannot be expressed through financial indicators. Non-financial measurement concepts of performance such as the balanced scorecard or the concept of Intellectual Capital (IC) are well accepted and used within the for-profit and nonprofit sectors to evaluate organisational performance. This study utilised the concept of IC as the method to evaluate KM and OP in the context of nonprofit organisations due to the close link between KM and IC: Indeed, KM is concerned with managing the KM processes of creating, storing, sharing and applying knowledge and the organisational KM infrastructure such as organisational culture or organisational structure to support these processes. On the other hand, IC measures the knowledge stocks in different ontological levels: at the individual level (human capital), at the group level (relational capital) and at the organisational level (structural capital). In other words, IC measures the value of the knowledge which has been managed through KM. As KM encompasses the different KM processes and the KM infrastructure facilitating these processes, previous research has investigated the relationship between KM infrastructure and KM processes. Organisational culture, organisational structure and the level of IT support have been identified as the main factors of the KM infrastructure influencing the KM processes of creating, storing, sharing and applying knowledge. Other research has focused on the link between KM and OP or organisational effectiveness. Based on existing literature, a theoretical model was developed to enable the investigation of the relation between KM (encompassing KM infrastructure and KM processes) and IC. The model assumes an association between KM infrastructure and KM processes, as well as an association between KM processes and the various levels of IC (human capital, structural capital and relational capital). As a result, five research questions (RQ) with respect to the various factors of the KM infrastructure as well as with respect to the relationship between KM infrastructure and IC were raised and included into the research model: RQ 1 Do nonprofit organisations which have a Hierarchy culture have a stronger IT support than nonprofit organisations which have an Adhocracy culture? RQ 2 Do nonprofit organisations which have a centralised organisational structure have a stronger IT support than nonprofit organisations which have decentralised organisational structure? RQ 3 Do nonprofit organisations which have a stronger IT support have a higher value of Human Capital than nonprofit organisations which have a less strong IT support? RQ 4 Do nonprofit organisations which have a stronger IT support have a higher value of Structural Capital than nonprofit organisations which have a less strong IT support? RQ 5 Do nonprofit organisations which have a stronger IT support have a higher value of Relational Capital than nonprofit organisations which have a less strong IT support? In order to investigate the research questions, measurements for IC were developed which were linked to the main KM processes. The final KM/IC model contained four items for evaluating human capital, five items for evaluating structural capital and four items for evaluating relational capital. The research questions were investigated through empirical research using a case study approach with the focus on two nonprofit organisations providing trade promotions services through local offices worldwide. Data for the investigation of the assumptions were collected via qualitative as well as quantitative research methods. The qualitative study included interviews with representatives of the two participating organisations as well as in-depth document research. The purpose of the qualitative study was to investigate the factors of the KM infrastructure (organisational culture, organisational structure, IT support) of the organisations and how these factors were related to each other. On the other hand, the quantitative study was carried out through an online-survey amongst staff of the various local offices. The purpose of the quantitative study was to investigate which impact the level of IT support, as the main instrument of the KM infrastructure, had on IC. Overall several key themes were found as a result of the study: • Knowledge Management and Intellectual Capital were complementary with each other, which should be expressed through measurements of IC based on KM processes. • The various factors of the KM infrastructure (organisational culture, organisational structure and level of IT support) are interdependent. • IT was a primary instrument through which the different KM processes (creating, storing, sharing and applying knowledge) were performed. • A high level of IT support was evident when participants reported higher level of IC (human capital, structural capital and relational capital). The study supported previous research in the field of KM and replicated the findings from other case studies in this area. The study also contributed to theory by placing the KM research within the nonprofit context and analysing the linkage between KM and IC. From the managerial perspective, the findings gave clear indications that would allow interested parties, such as nonprofit managers or consultants to understand more about the implications of KM on OP and to use this knowledge for implementing efficient and effective KM strategies within their organisations.

ICT as core business: will we prosper or drown?

Recent changes in IT organisations have resulted in changes to library IT support. Concurrently, new tools and systems for service delivery, have become available, but these require a move away from the traditional ICT model. Many libraries are investigating new models, including Software as a Service (SaaS), cloud computing and open source software. This paper considers whether the adoption of these tools and environments by libraries has occurred as a result of a lack of suitable ICT solutions and support ICT organisations. It also considers what skills library staff need in order to ensure sustainability, supportability, and ultimately, success.

The morphology of service bundling settings

The purpose of this paper is to advance our understanding of what contextual factors influence the service bundling process in an organizational setting. Although previous literature contains insights into the mechanisms underlying bundling and the artefacts for performing the bundling task itself, the body of knowledge seems to lack a comprehensive framework for analysing the actual scenario in which the bundling process is performed. This is required as the scenario will influence the bundling method and the IT support. We address this need by designing a morphological box for analysing bundling scenarios in different organizational settings. The factors featured in the box are systematised into a set of four categories of bundling layers which we identify from reviewing literature. The two core layers in the framework are the service bundling on a type level and on an instance level (i.e. configuration). To demonstrate the applicability and utility of the proposed morphological box, we apply it to assess the underlying differences and commonalities of two different bundling scenarios from the B2B and G2C sectors which stress the differences between bundling on a type and instance level. In addition, we identify several prospects for future research that can benefit from the proposed morphological box.

Introduction to the First International Workshop on Empirical Research in Business Process Management (ER-BPM 2009)

Providing effective IT support for business processes has become crucial for enterprises to stay competitive. In response to this need numerous process support paradigms (e.g., workflow management, service flow management, case handling), process specification standards (e.g., WS-BPEL, BPML, BPMN), process tools (e.g., ARIS Toolset, Tibco Staffware, FLOWer), and supporting methods have emerged in recent years. Summarized under the term “Business Process Management” (BPM), these paradigms, standards, tools, and methods have become a success-critical instrument for improving process performance.

Relación entre la abundancia y estructura de la comunidad de peces y el régimen hidrológico, en lagunas de la alta cuenca del río Salado

This thesis explored the relationship between hydrological variability and associated changes in fish communities in the upper Salado river lakes (Pampa plain, Argentina). The sampling design included five sites along the river connected lakes being explored for fish, hydrological and environmental data during different hydrological conditions. The temporal dynamic of main environmental characteristics of these lakes show that hydrology largely regulates some of the most important factors influencing fish ecology. Changes in fish communities associated with this hydrological and environmental dynamic allow to speculate a first approach towards the functioning of the system as a whole. Following oscillation between droughts and floods, study lakes have shown significant changes on abundance of major fish species, as well as on their recruitment success, which finally leaded to marked changes in fish community structure. Interestingly, trophic structure of communities did not change as much. iOdontesthes bonariensis/i was more abundant during droughts and in saltier sites but also displayed an improvement in recruitment success during these harsh abiotic conditions. Conversely, the abundance of iParapimelodus valenciennis, Cyphocharax voga/i and iCyprinus carpio/i as well as its recruitment success, were largely favoured by lower water residence times and total salinity. This dichotomy is mainly based on different life history strategies of these species against flor and environmental variability and it support the existence of different functional groups among the fish species of upper Salado river lakes. iOligosarcus jenynsii/i did not showed as evident functional response. In conclusion, hydrological and environmental variability can be considered as one of the main factors regulating the functioning and structure of fish communities in these very shallow lowland river lakes of the Pampa plain. Following these results some implications for an eventual regulation of the river regime are discussed.

Violências na contemporaneidade: etnografia de redes sociotécnicas na Cidade de Chapecó (SC)

O objetivo deste estudo foi investigar os dispositivos que permitem instituir a "violência" na contemporaneidade como uma questão constituinte e mobilizadora de coletivos (para o seu estudo, o seu combate, a sua divulgação, proteção frente à mesma, atendimento às suas vítimas e atendimento ou punição a seus agentes), na cidade de Chapecó. Para esta finalidade, foram utilizados princípios, regras e propriedades metodológicas da Teoria do Ator-Rede, concebida por Bruno Latour, John Law e Michel Callon, que guiaram a etnografia realizada; a Teoria da Sociedade Global de Riscos, proposta por Ulrich Beck, que permitiu compreender configurações contemporâneas; e noções de Michel Foucault, Gilles Deleuze e Felix Guattari que possibilitaram focar processos vinculados às gestões das violências, como a mídia e as tecnologias de vigilância e controle. A violência foi constituída como um artefato da pesquisa e conduziu ao conhecimento dos vários sentidos tomados no espaço de sua circulação. No lugar de tomar uma definição a priori para relacioná-la ao empírico, o estudo optou por uma forma de compreendê-la, com base nos referenciais escolhidos: não como causa, mas como efeito, configurando redes sociotécnicas que articulam diferentes elementos; não um reservatório que forneceria automaticamente uma explicação, mas o resultado final de um processo, que envolve mediadores em sua fabricação. A pesquisa foi realizada em Chapecó, cidade de porte médio, localizada no Oeste de Santa Catarina, diferenciando-se dos grandes centros urbanos, nos quais as violências vêm sendo predominantemente estudadas. O trabalho de campo englobou diferentes momentos (2004, 2005 e 2006) e trilhou diferentes caminhos para a coleta de indicadores. O primeiro investigando histórias da cidade e região com ênfase nos estudos referentes a situações que ficaram marcadas como violentas. O segundo observando a cidade como um todo, tendo em vista eventos, atores e coletivos que se constituíram vinculados à categoria violência. O terceiro focando e descrevendo cinco eventos contemporâneos específicos vinculados às práticas violentas, à gestão das violências, à produção de segurança e à mídia escrita de Chapecó. A amplitude e a diversidade, abrangidas pela etnografia, evidenciaram que as configurações das práticas violentas se constituem conectadas aos processos de inscrição dessas práticas, aos processos de tradução das categorias que as definem e as estratégias de gestão das violências, que implicam em tecnologias de vigilância e controle. As múltiplas entradas para abordar o tema fizeram ressoar as misturas que envolvem a sua discussão, a infinitude de variáveis em jogo e a multiplicidade que compõe as violências. Os eventos estudados tornaram perceptível a trama de redes que constituem a violência no município, redes que disputam e fazem alianças, conectando uma diversidade de actantes que as fabricam cotidianamente. Dessa forma, a violência não deve ser delegada a alguns atores apenas, mas pode ser compreendida como efeito de redes sociotécnicas extensas que articulam diferentes actantes, a partir dos vínculos que os ligam, da tradução dos interesses que os unem e dos traços que inscrevem os seus deslocamentos.

The internet, information architecture and community memory

This article reviews current technological developments, particularly Peer-to-Peer technologies and Distributed Data Systems, and their value to community memory projects, particularly those concerned with the preservation of the cultural, literary and administrative data of cultures which have suffered genocide or are at risk of genocide. It draws attention to the comparatively good representation online of genocide denial groups and changes in the technological strategies of holocaust denial and other far-right groups. It draws on the author's work in providing IT support for a UK-based Non-Governmental Organization providing support for survivors of genocide in Rwanda.

ASSET: moving forward through feedback

Providing high quality and timely feedback to students is often a challenge for many staff in higher education as it can be both time-consuming and frustratingly repetitive. From the student perspective, feedback may sometimes be considered unhelpful, confusing and inconsistent and may not always be provided within a timeframe that is considered to be ‘useful’. The ASSET project, based at the University of Reading, addresses many of these inherent challenges by encouraging the provision of feedback that supports learning, i.e. feedback that contains elements of ‘feed-forward’, is of a high quality and is delivered in a timely manner. In particular, the project exploits the pedagogic benefits of video/audio media within a Web 2.0 context to provide a new, interactive resource, ‘ASSET’, to enhance the feedback experience for both students and staff. A preliminary analysis of both our quantitative and qualitative pedagogic data demonstrate that the ASSET project has instigated change in the ways in which both staff and students think about, deliver, and engage with feedback. For example, data from our online questionnaires and focus groups with staff and students indicate a positive response to the use of video as a medium for delivering feedback to students. In particular, the academic staff engaged in piloting the ASSET resource indicated that i) using video has made them think more, and in some cases differently, about the ways in which they deliver feedback to students and ii) they now see video as an effective means of making feedback more useful and engaging for students. Moreover, the majority of academic staff involved in the project have said they will continue to use video feedback. From the student perspective, 60% of those students whose lecturers used ASSET to provide video feedback said that “receiving video feedback encouraged me to take more notice of the feedback compared with normal methods” and 80% would like their lecturer to continue to use video as a method for providing feedback. An important aim of the project was for it to complement existing University-wide initiatives on feedback and for ASSET to become a ‘model’ resource for staff and students wishing to explore video as a medium for feedback provision. An institutional approach was therefore adopted and key members of Senior Management, academics, T&L support staff, IT support and Student Representatives were embedded within the project from the start. As with all initiatives of this kind, a major issue is the future sustainability of the ASSET resource and to have had both ‘top-down’ and ‘bottom-up’ support for the project has been extremely beneficial. In association with the project team the University is currently exploring the creation of an open-source, two-tiered video supply solution and a ‘framework’ (that other HEIs can adopt and/or adapt) to support staff in using video for feedback provision. In this way students and staff will have new opportunities to explore video and to exploit the benefits of this medium for supporting learning.

En beskrivning av informationsmiljö därdatumstyrda förhållanden råder : En fallstudie av en myndighet och dess informationsmiljö med rättsakter

In this study a case study was conducted at the Transport Agency. The government agency is seeking better alternatives to its current ways of keeping track of important dates stated in legal documents. The agency wants to explore the possibility for an IT-solution for keeping track on those dates. In the case study change analysis was conducted on the vehicle type approval process. Qualitative interviews were conducted with a section manager, vehicle type and component approvers, and with a system administrator and a system manager at the Transport Agency in Borlänge. The study describes an information environment in an organization in which date-controlled conditions apply and challenges with such an environment.The study also provides a proposal for designing an IT-solution for such an environment. The result that emerged showed that the information environment in terms of the legal documents and the institutions’ (EU and UNECE) websites where they are distributed is challenging for keeping track on dates. The challenges of the websites are that they are limited and complicated in terms of information search. The challenges with the legal documents are that date-controlled conditions apply. In other words, the dates themselves determine which dates and what applies and not. The legal documents are also many, retroactive, refer to each other and contain regulations for different kinds of areas, which makes difficult to find the relevant dates. The design proposal that emerged was made based on the existing IT environment at the Transport Agency. It was proposed that important key concepts are identified, categorized and realized in a database with searchability on the most important common concepts as denominators, and that it the information conforms with E-message. The developed database was based on date, date type, vehicle category, legal document, minor version and other info. A web interface was created in ASP.NET and C # for access to the database, with the message that a webbbased IT-solution should be considered.

The place of information and communication technology-mediated consultations in primary care : GPs' perspectives

Background: New information and communication technologies such as email and text messaging have been shown to be useful in some aspects of primary care service delivery. Little is known about Scottish GPs’ attitudes towards the adoption of these technologies as routine consultation tools.

Objectives: To explore GPs’ perceptions of the potential place of new non-face-to-face consultation technologies in the routine delivery of primary care; to explore GPs’ perceived barriers to the introduction of these technologies and to identify the processes by which GPs feel that new consultation technologies could be incorporated into routine primary care.

Methods: Qualitative interview study: 20 in-depth semi-structured interviews carried out with maximum variation sample of GPs across Scotland.

Results: Whilst the face-to-face consultation was seen as central to much of the clinical and diagnostic work of primary care, many GPs were conditionally willing to consider using new technologies in the future, particularly to carry out administrative or less complex tasks and therefore maximize practice efficiency and patient convenience. Key considerations were access to appropriate training, IT support and medico-legal guidance.

Conclusions: GPs are conditionally willing to use new consultation media if clinically appropriate and if medico-legal and technical support is available.

Railway stations : public realm gateways to sustainable futures of our cities

Train stations are places of connection in our cities and are the gateways of urban space. They represent one of the most exciting places to experience. Some stations make great destinations offering shops, restaurants, museums and exhibition spaces to commuters. While new architecture at railway stations acknowledges heritage, the urban spaces around them provide excellent public areas and rationalise functional needs. Grand spaces with monumental structures, including constant movement of people and trains makes for an exhilarating experience. Modern or historic, great train stations add another level of excitement in the regeneration of our cities. Adding into the mix of the sustainability paradigm, place making of railway stations transforms into sustainable urban centres and signature architecture, but how does it support an environmentally sustainable future? This paper reflects the journey of exploring the challenging situations of balancing the requirements between historic, operational, functional, economic and innovative sustainable design solutions during the Flinders Street Station Design Competition in Melbourne. The author highlights how the unique spatial, social and cultural circumstance of this world-renowned city railway station possesses specific resilient and sustainable design answers to a public realm and city space that challenges established thinking.

Espaço municipal: governo e orçamento participativo

Pós-graduação em Geografia - IGCE

A cartografia de Irene na trilogia de Lindanor Celina

Esta pesquisa insere-se no eixo temático literatura e cultura e investiga a protagonista da trilogia da escritora Lindanor Celina composta pelas obras: Menina Que Vem de Itaiara, Estradas do Tempo-foi e Eram Seis Assinalados. O trabalho rastreia a trajetória da protagonista Irene desde a infância até a maioridade, tentando capturar todos os condicionantes que influenciaram na formação de sua personalidade e de seu comportamento. O trabalho divide-se em quatro capítulos, sendo que o primeiro aborda os pressupostos teóricos que lhe dão suporte. São eles principalmente: autobiografia; dialogismo, polifonia e intertextualidade; teoria de gênero e teorias psicológicas do campo da psicanálise. O segundo capítulo apresenta a vida e a obra da escritora, discute a abordagem biográfica nas obras estudadas, bem como mostra a crítica sobre a trilogia. O terceiro capítulo analisa a intertextualidade entre os romances em estudo e também de dois destes com o romance Chove nos Campos de Cachoeira de Dalcídio Jurandir. O quarto capítulo dedica-se à análise das obras e às conclusões a que o estudo chegou.

Collaboration as a Foundation for the Project Approach in Family Child Care

Supporting children's curiosity was considered important at my family child care home. How could we best achieve this? As my assistant caregiver Deb and 1 attended professional development workshops, we began to wonder if the project approach (Helm & Katz 2001) would be an effective means of supporting inquiry and collaborative learning. Before we would commit ourselves, we wanted to learn more. We had many questions. Just what is the project approach? What does it look like? How will it support children's learning? What do we need to be successful with it? The literature suggested many examples of successful projects at child care centers and preschools (Breig-Allen et al. 1998; Harkem: 1999; Beneke 2000; Glassman & Whaley 2000). Our challenge was how to adapt the project approach to our home child care situations.

aXess: an authoring tool for XML content management

The use of XML for representation of eLearning-content and for automatic generation of different kinds of teaching media from this material is with all its advantages nowadays stateof-the-art. In the last years there have been numerous projects that leveraged XML-based production environments. At the end of the financial advancement the created materials have to be maintained with limited (human) resources. In the majority of cases this is only possible, if the authors care for their teaching material without extensive IT-support. From our point of view there has so far been a lack of intuitive usable XML editors. The prototype of such an XML editor “aXess” is introduced with the intention to encourage a broad discussion about the required features to manage the content of eLearning-materials.