One-stop government portals : transformation or navigation?

E-government is seen as a promising approach for governments to improve their service towards citizens and become more cost-efficient in service delivery. This is often combined with one-stop government, which is a citizen-oriented approach stressing integrated provision of services from multiple departments via a single access point, the one-stop government portal. While the portal concept is gaining prominence in practice, there is little know about its status in academic literature. This hinders academics in building an accumulated body of knowledge around the concept and makes it hard for practitioners to access relevant academic insights on the topic. The objective of this study is to identify and understand the key themes of the one-stop government portal concept in academic, e-government research. A holistic analysis is provided by addressing different viewpoints: social-political, legal, organizational, user, security, service, data & information, and technical. As overall finding we conclude that there are two different approaches: a more pragmatic approach focuses on quick wins in particular related to usability and navigation and a more ambitious, transformational approach having far reaching social-political, legal, organizational implications.

The Politics of Internet Regulation in Brazil : dynamics, factors, and actors in broadband policy

In May 2010, Brazil joined the roll of nations with a National Broadband Plan. The Decree nº 7,175/2010 had implemented a program that aimed to offer 30 million permanent broadband accesses until 2014 and established its main goals, such as accelerating economic and social development, promoting digital inclusion, reducing social and regional inequalities, promoting a generation of employment and income, and expanding electronic government services. However, the broadband access in Brazil is limited, expensive, and centralized in the main urban centres. Despite the fast growth in the past years due to mobile internet access, the market is still concentrated in the local incumbent operators that currently provide mobile services, landline services and Paid-TV services, resulting in a high level of market verticalization. The following dissertation investigates the constraint of broadband access development, the dynamics, the actors, and the factors that have delayed the roll-out of broadband services in Brazil. The study also promotes reflections about the challenge posed by the media, by costumers associations and by public opinion as critical observers of the policy making process. This research examines on the political influence towards regulation to determine the way policy will benefit interest groups. Many interviews have been conducted in order to understand the forces which have been acting in the telecommunications in Brazil after privatization, in 1998. This study aims to provide a better understanding of telecommunications regulatory process in Brazil, in order to help the country finding an adequate policy which can lead to the implementation of a broadband roll-out. The universal broadband access is the only way to benefit the whole society in Brazil with a satisfactory level of education and create more jobs and economic development regarding the plenty use of Information and Communications Technology (ICT).

Electronic voting in the French legislative elections of 2012

This chapter presents an analysis of the unprecedented use of electronic voting by expatriates during the French 2012 legislative elections, when they elected their own representatives (referred to here as ‘deputies’), to the National Assembly in Paris for the first time, in 11 newly created overseas constituencies.
The study is presented within the broader perspective of electronic voting in France more generally, and in the historical context of extra-territorial voting by French expatriates. The authors discuss the main issues and controversies that arose during the 2012 elections, and in a final section analyse the results. The authors conclude by drawing attention to recent developments in electronic voting in France since the 2012 elections, which suggest that although there was much criticism expressed by experts of electronic voting as to the security and transparency of the system used, the official discourse that acclaimed the experience as a success, appears to have convinced its target audience.

Working Paper: Open Government Data

In diesem Working Paper sollen wesentliche Erkenntnisse und Forderungen aus der - bisher vor allem englischsprachigen - Diskussion über die webgerechte Freigabe öffentlicher Daten zusammengefaßt werden. Das Paper versteht sich als Ausgangspunkt für Diskussion und Strategieentwicklung, ohne letztere selbst leisten zu können. Die Entwicklungspotentiale von Open Government Data (OGD) sollen zunächst aus der Sicht verschiedener Beteiligter dargestellt werden. Mit den in den Sebastopol-Prinzipien formulierten grundlegenden Anforderungen an OGD wird der Begriff schließlich definiert. Anhand von Veröffentlichungen des W3C kann schließlich die Bedeutung der Verwendung und (Weiter-)Entwicklung offener Standards für OGD gezeigt werden, daneben aber auch die Hauptprobleme eines entsprechenden Change Managements im öffentlichen Sektor. Abschließend werden einige modellhafte Beispiele für die praktische Umsetzung von OGD angeführt.

Möglichkeiten zur Verwaltungsentwicklung auf der Basis einer Prozessgestaltung im IT-Labor, untersucht am Beispiel der Implementierung von E-Government bei der hessischen Landeshauptstadt Wiesbaden

In der vorliegenden Arbeit wird nach Wegen zur Steigerung der Effektivität von Implementationsprozessen umfassender IT-Anwendungen in großen Kommunalverwaltungen gesucht, da nach vorliegenden Schätzungen allenfalls 10 % der großen IT-Projekte der öffentlichen Verwaltungen zielkonform und erfolgreich umgesetzt werden. Analysen zeigen, dass die in solchen Prozessen auftretenden Interdependenzen von Technologie, Organisation und Mensch oft nicht angemessen berücksichtigt wurden. Die zentrale Fragestellung der vorliegenden Untersuchung lautet daher, ob ein IT-Labor mit einer vorgelagerten ablauforganisatorischen Prozessoptimierung im Sinne eines funktionalen Wirksamkeitstests mit einer ganzheitlichen Betrachtung von technologischen, organisatorischen und sozial-humanen Wirkungsfaktoren bei intensiver Einbeziehung von eigenem Personal der Anwendungsorganisation den Implementierungserfolg größerer IT-Vorhaben erhöhen kann. Als methodischer Ansatz wurde eine Fallstudie gewählt (Implementierung von eAkten und SOA). Der Implementierungsverlauf ist methodisch in eine vorgelagerte ablauforganisatorische Prozessoptimierung und in eine nachgelagerte informationstechnologische Umsetzungsphase (sog. IT-Labor) gegliedert. Die Fallstudie legt den Schluss nahe, dass ein IT-Labor mit einer vorgelagerten ablauforganisatorischen Prozessanalyse zum Erfolg der Implementation wesentlich beitragen kann. Zudem zeigte sich, dass eine serviceorientierte Architektur zur prozessorientierten ganzheitlichen technologischen Systemgestaltung die Integration vorhandener IT-Anwendungen fördern kann. Die beschriebene IT-Laborstrategie kann im Ergebnis als ein erprobter Weg zur erfolgreichen Implementierung komplexer IT-Vorhaben empfohlen werden. Aufgrund der Analyse können einige kritische Erfolgsfaktoren für einen späteren Produktivbetrieb identifiziert werden: - Eigene Personalressourcen mit den zugehörigen Lernprozessen sind unverzichtbar, - In diesem Kontext sind auch die zugehörigen organisatorischen und technologischen Voraussetzungen zu schaffen, - Eventuell auftretende Qualifikationsdefizite der Anwender können in Zusammenarbeit mit externen Unternehmen und IT-Dienstleistern im Verbund mit den eigenen Projektmitgliedern zeitnah kompensiert werden. Die angewandte Implementierungs-Methodik ist auf solche Fälle übertragbar, in denen eine Gebietskörperschaft ab der Aufgabenstruktur einer großen kreisfreien Stadt mit heterogenen und dezentralen IT- und Organisationsstrukturen unterschiedliche Fachverfahren in einem komplexen Verwaltungssystem ganzheitlich und prozessorientiert zusammenführen möchte. Grenzen können sich somit aus der Größe einer Gebietskörperschaft, dem konkreten Aufgabenprofil sowie der finanziellen Leistungsfähigkeit ergeben. Eine Transferfähigkeit unter sozialen Gesichtspunkten setzt voraus, dass neben externem Personal qualifiziertes internes Personal mit Fachwissen und Querschnitts-Know-How bereitgestellt wird. Räumlich und zeitlich setzt die Verallgemeinerungsfähigkeit eine analoge politische und administrative Struktur mit einem entsprechenden Entwicklungsstand voraus. Mit den Ergebnissen der vorliegenden Untersuchung können Behördenleiter, IT-Verantwortliche und Beratungsunternehmen künftig in vergleichbaren Fällen eine effektivere Implementierungsmethode wählen. In der weiteren verwaltungswissenschaftlichen Forschung auf diesem Gebiet können auf der Basis der vorgenommenen Untersuchung konkrete Erfahrungen zur IT-Implementierung erhoben und bewertet werden, um weitere Effektivitätsreserven zu identifizieren.

E-Governance in Australian local government: spinning a web around community?

Local government in Australia is under pressure to modernize its structures in the new public management environment, as well as respond to  increasing demands from its local electorates for better delivery of services and greater levels of participation in the democratic process. This article analyzes local government’s response to these pressures through its use of information communication technologies (ICT) to execute its broad range of tasks. I begin by discussing e-governance in the light of Chadwick and May’s (2003) three basic models of interaction between the state and its citizens: managerial, consultative, and participatory. Using data collected from an analysis of 658 local government Web sites in Australia together with existing survey research, I analyze the extent to which local government sites fit into the three models. The article then concludes with a discussion of the issues and problems faced by local government in its attempt to develop e-governance, as both an extension of its administrative as well as democratic functions.

A Fuzzy Ontology-Driven Approach to Semantic Interoperability in e-Government Big Data

With the increasing production of information from e-government initiatives, there is also the need to transform a large volume of unstructured data into useful information for society. All this information should be easily accessible and made available in a meaningful and effective way in order to achieve semantic interoperability in electronic government services, which is a challenge to be pursued by governments round the world. Our aim is to discuss the context of e-Government Big Data and to present a framework to promote semantic interoperability through automatic generation of ontologies from unstructured information found in the Internet. We propose the use of fuzzy mechanisms to deal with natural language terms and present some related works found in this area. The results achieved in this study are based on the architectural definition and major components and requirements in order to compose the proposed framework. With this, it is possible to take advantage of the large volume of information generated from e-Government initiatives and use it to benefit society.

Investigating factors influencing local government decision makers while adopting integration technologies (IntTech)

The emergence of innovative and revolutionary Integration Technologies (IntTech) has highly influenced the local government authorities (LGAs) in their decision-making process. LGAs that plan to adopt such IntTech may consider this as a serious investment. Advocates, however, claim that such IntTech have emerged to overcome the integration problems at all levels (e.g. data, object and process). With the emergence of electronic government (e-Government), LGAs have turned to IntTech to fully automate and offer their services on-line and integrate their IT infrastructures. While earlier research on the adoption of IntTech has considered several factors (e.g. pressure, technological, support, and financial), inadequate attention and resources have been applied in systematically investigating the individual, decision and organisational context factors, influencing top management's decisions for adopting IntTech in LGAs. It is a highly considered phenomenon that the success of an organisation's operations relies heavily on understanding an individual's attitudes and behaviours, the surrounding context and the type of decisions taken. Based on empirical evidence gathered through two intensive case studies, this paper attempts to investigate the factors that influence decision makers while adopting IntTech. The findings illustrate two different doctrines - one inclined and receptive towards taking risky decisions, the other disinclined. Several underlying rationales can be attributed to such mind-sets in LGAs. The authors aim to contribute to the body of knowledge by exploring the factors influencing top management's decision-making process while adopting IntTech vital for facilitating LGAs' operational reforms.

Knowledge-Based Urban Development : Planning and Applications in the Information Era

In the globalizing world, knowledge and information (and the social and technological settings for their production and communication) are now seen as keys to economic prosperity. The economy of a knowledge city creates value-added products using research, technology, and brainpower. The social benefit of knowledge-based urban development (KBUD); however, extends beyond aggregate economic growth.

Digital forensics in law enforcement: the case of online victimisation of children

Online victimisation of children is concerned with sexual abuse caused with the help of online technologies. Digital forensics is a powerful methodology to discover, prevent and bring criminals to justice. Digital forensics is dependent on tools and access to information from a variety of sources in digital government. This paper reports from a knowledge enhancement project to gain new insights into offender investigations in law enforcement.

Designing the information architecture of governmental one-stop portals : on the application and analysis of card sorting

The latest paradigm shift in government, termed Transformational Government, puts the citizen in the centre of attention. Including citizens in the design of online one-stop portals can help governmental organisations to become more customer focussed. This study describes the initial efforts of an Australian state government to develop an information architecture to structure the content of their future one-stop portal. Hereby, card sorting exercises have been conducted and analysed, utilising contemporary approaches found in academic and non-scientific literature. This paper describes the findings of the card sorting exercises in this particular case and discusses the suitability of the applied approaches in general. These are distinguished into non-statistical, statistical, and hybrid approaches. Thus, on the one hand, this paper contributes to academia by describing the application of different card sorting approaches and discussing their strengths and weaknesses. On the other hand, this paper contributes to practice by explaining the approach that has been taken by the authors’ research partner in order to develop a customer-focussed governmental one-stop portal. Thus, they provide decision support for practitioners with regard to different analysis methods that can be used to complement recent approaches in Transformational Government.

Transparência e participação social da gestão pública: análise crítica das propostas apresentadas na 1 Conferência Nacional sobre Transparência Pública.

Este estudo visa a contribuir para a reflexão sobre transparência e participação social da gestão pública brasileira, realizando uma análise crítica sobre as propostas elaboradas pelos participantes da 1 Conferência Nacional sobre Transparência e Controle Social no seu eixo 1. Por meio da análise, buscou-se identificar se as propostas elaboradas pela sociedade durante a 1 Consocial contribuíram para o exercício do controle social com base na transparência e no acesso a informação. A metodologia utilizada foi a pesquisa exploratória e a pesquisa participante. O pesquisador fez parte como membro integrante do grupo analisado, utilizando a participação em conferências nos fóruns de discussão para a formulação de propostas. A participação se deu na etapa municipal - nos municípios de Macaé e Rio de Janeiro -, na conferência regional Niterói-Mangaratiba; na estadual do Rio de Janeiro, na conferência livre do CRC RJ e na conferência virtual, com a descrição das etapas preparatórias. Por meio da análise das propostas priorizadas na última etapa da 1 Consocial, observou-se a necessidade de uma maior divulgação das informações referente à administração pública, à exteriorização das competências dos instrumentos de participação social e à capacitação do cidadão para o exercício da participação social. Algumas falhas foram detectadas na formulação das propostas, como o desconhecimento dos participantes a respeito das leis existentes sobre transparência e das atribuições das ferramentas de participação social. Constatou-se a necessidade de capacitar o cidadão para esse tipo de conferência, realizando seminários, reuniões, palestras explicativas e eventos culturais sobre o tema Transparência e Controle Social. Outro ponto a ser trabalhado para alcançar uma participação maior da sociedade nas questões governamentais consiste no ensino das crianças e jovens sobre a importância de se exigir transparência dos dados públicos e a busca por espaço nos instrumentos de participação. A Lei da transparência atenderá seus objetivos, na medida em que o cidadão tiver a consciência do seu papel primordial na busca e no acompanhamento da informação.