Cultura organizacional e qualidade dos serviços turísticos :um estudo no setor de restaurantes

The present study seeks to describe the features and peculiarities of the relationship between organizational culture and the quality of tourism services, specifically in the restaurant sector, attempting to contribute toward maintaining the tourism sector of the city of Natal/RN. Thus, a descriptive and correlational study, with qualitative and quantitative approaches, of thirty-seven restaurants that are located in areas that compose the tourism corridor of Natal was undertaken. To collect the quantitative dada, the Organizational Culture Evaluation instrument of Cameron and Quinn (2006) was applied and the SERVPERF instrument of Cronin and Taylor (1992) was used to measure the quality of the services. The results suggest that the Clan and Innovation Cultures are associated with better levels of quality of services than those of the Market and Hierarchy Cultures. The relationships that were identified in this study are consistent with results found in other studies and the information reported here can serve as a basis for managers of the restaurant sector to reach excellence in their services, satisfying their customers and contributing to maintaining the tourism sector

O processo avaliativo institucional de desempenho do sistema público municipal de Teresina-PI (2001 a 2005): entre a lógica da excelência e a lógica da aprendizagem

This work focalize the institutional and educational evaluation, aiming to investigate the Municipal System Institutional Evaluation Performance of Teresina City Piauí (2001-2005), and to reflect about Institutional System Performance and its contribution to compose a new learning evaluation practice. In this sense, classifies elements about the evaluation practice in two Elementary Education municipal public schools, involving Education Municipal Bureau technicians as managers, pedagogues, teachers and students. Based on the ethnographic studies principles in the educational area, the work employs investigative procedures like document analysis, interviews with groups and individuals and also participator s comments. Intending to comprehend the complexity produced by the institutional and education evaluation processes, the wok reveals the Institutional Evaluation legal and educational political basis and the several positions assumed by the Learning Evaluation, as a classification tool or as a learning enhancement. This work points, as results, to a evaluation culture bipolarity carried out by the Municipal Education System as a explicit control and regulation toll, related to the classification and learning in a interaction process that operates both in the pressure and the reflection, as a culture practice established between excellence of logic and learning. The evaluation history has been construct on the evaluation actions dialectics, joint simultaneously between the Institutional Evaluation Performance and the learning evaluation. The senses, meanings and actions bipolarity is a interaction process product sustained between the institutional evaluation, under the scholar ranking application, and the learning evaluation. In this relativity, the teacher evaluation practice is found, ruled by interesting, thoughts and actions on the school evaluation, allowing a higher security and support to the learning results. Grounded in the researched reality, its possible to say that the teacher s evaluation practice is diversified, with different characteristics, when it is done in the learning search and in the learning intention. In the first case, reflects, rearranges and constructs new actions that lead the student to produce learning. In the second, shows the will, the wish of learning, but is a weak action, producing a not really significant learning and development; as a result, remains the mark approach as a determinant in the student future. The work s hope is to contribute not just to rethink these two evaluations dimensions the institutional and the learning ones but also to organize the school and to improve the pedagogic process

Educação infantil e cultura lúdica: um olhar sobre a prática pedagógica das professoras da Escola de Aplicação da UFPA

Este estudo tem como foco de investigação a prática pedagógica das professoras de Educação Infantil da Escola de Aplicação da UFPA. A pesquisa analisa como estão constituídos o tempo e o espaço das atividades lúdicas na educação infantil e que possibilidades a prática pedagógica das professoras oferece para a manifestação de situações lúdicas. Tendo como base da investigação o brincar como fenômeno social, realizaram-se incursões no campo da Sociologia, especificamente em Benjamin (2002) e Brougère (1995, 1998) que caracterizam o brincar como uma atividade essencial na formação cultural e social da criança e nas contribuições procedentes do campo da Psicologia Sócio-Histórica, principalmente nas obras de Vygotsky (1984), Leontiev (1978), Elkonin (1998) que compreendem o brincar como uma atividade/necessidade humana, considerando a situação lúdica como geradora potencial de desenvolvimento e principal atividade da criança. O estudo tem também como referência os trabalhos de Kishimoto (1990, 1993, 1994, 1997, 1998b, 2001), Friedmann (1990,1996), Oliveira (1992), Campos de Carvalho; Rubiano (1994), Wajskop (1995, 1996) e Faria (l999a, 1999b), os quais privilegiam a análise de questões relacionadas ao tempo e ao espaço na educação infantil na perspectiva da criança e a valorização da cultura lúdica na prática pedagógica. Trata-se de uma pesquisa qualitativa, tem a abordagem sócio-histórica como orientadora da investigação e utiliza a observação direta, o questionário-inventário e o projeto pedagógico da educação infantil como instrumentos de recolha de dados. Tais fontes permitiram identificar a presença das atividades lúdicas no cotidiano da educação infantil desta instituição. Existem momentos na rotina reservados às brincadeiras, além de espaços e materiais destinados a este fim. Há uma compreensão quanto à organização de espaços que possam potencializar aspectos do imaginário, lúdico, artístico, criativo. Entretanto, tais dimensões possuem uma posição periférica na prática pedagógica das professoras, pois é dada prioridade às atividades consideradas mais escolares. A homogeneidade e a uniformidade compreender grande parte do formato e da dinâmica dos trabalhos ali realizados, constituindo-se em tempo e em espaço institucionalizado engessado pelo modelo escolar. É preciso repensar este modelo rígido de ensinar e aprender, de forma a colocar a criança com suas especificidades e singularidades como foco de toda e qualquer atividade, o que implica na compreensão da cultura lúdica como expressão social e cultural da criança e, como tal, não pode ocupar uma posição secundária e periférica na educação infantil, mas ser incluída como uma atividade privilegiada e um fator educativo por excelência.

A cultura de paz no contexto das Relações Públicas Comunitárias e responsabilidade social

In this article we want to approach issues from social responsability and Community Public Relations trough the concept of "Peace Culture", that is still underexplored in this scope. The proposal is to clarify some important aspects of the concept and list them to the nowadays scenary of the organizations that cares about their reputation and image questioning the excellence in social responsability actions linked to a construction of an actually solidary practice in the community.

Sua excelência, o livro

Sempre tive a cultura como minha causa parlamentar. São minhas as leis de incentivo à pesquisa e proteção do patrimonio.

Cultura organizacional e qualidade dos serviços turísticos :um estudo no setor de restaurantes

The present study seeks to describe the features and peculiarities of the relationship between organizational culture and the quality of tourism services, specifically in the restaurant sector, attempting to contribute toward maintaining the tourism sector of the city of Natal/RN. Thus, a descriptive and correlational study, with qualitative and quantitative approaches, of thirty-seven restaurants that are located in areas that compose the tourism corridor of Natal was undertaken. To collect the quantitative dada, the Organizational Culture Evaluation instrument of Cameron and Quinn (2006) was applied and the SERVPERF instrument of Cronin and Taylor (1992) was used to measure the quality of the services. The results suggest that the Clan and Innovation Cultures are associated with better levels of quality of services than those of the Market and Hierarchy Cultures. The relationships that were identified in this study are consistent with results found in other studies and the information reported here can serve as a basis for managers of the restaurant sector to reach excellence in their services, satisfying their customers and contributing to maintaining the tourism sector

Cultura organizacional e qualidade dos serviços turísticos :um estudo no setor de restaurantes

The present study seeks to describe the features and peculiarities of the relationship between organizational culture and the quality of tourism services, specifically in the restaurant sector, attempting to contribute toward maintaining the tourism sector of the city of Natal/RN. Thus, a descriptive and correlational study, with qualitative and quantitative approaches, of thirty-seven restaurants that are located in areas that compose the tourism corridor of Natal was undertaken. To collect the quantitative dada, the Organizational Culture Evaluation instrument of Cameron and Quinn (2006) was applied and the SERVPERF instrument of Cronin and Taylor (1992) was used to measure the quality of the services. The results suggest that the Clan and Innovation Cultures are associated with better levels of quality of services than those of the Market and Hierarchy Cultures. The relationships that were identified in this study are consistent with results found in other studies and the information reported here can serve as a basis for managers of the restaurant sector to reach excellence in their services, satisfying their customers and contributing to maintaining the tourism sector

Linguagem, cultura e alteridade: imagens do outro

Language, culture, and otherness are complementary and also confliting issues representing the central debate on childhood and the child who carries the signals of social and/or ethinical of exclusion. The debate on the social still connected to universal and absolute values and trues, therefore the theme needs a reavaliation on the realm of relativism. Questioning the fact that culture and otherness are expressed by language which are not always visible and explicit, requering a close and deep look at many social realities enpoorvered suburbs and rural areas, white and black children, homeless children, we kept their voices and speaches, their images from their own drawings to understand the way the percept mean they live and they are. These children have a word for school, and also about the process and agents to say by many different ways to express how they look their own world and how the world look at them.

Efeitos da cobertura do solo com filme de polietileno azul no consumo de água da cultura da alface cultivada em estufa

The covering of the soil is an agricultural practice that intends to control the harmful herbs, to reduce the losses of water by evaporation of the soil, and to facilitate the harvest and the commercialization, once the product is cleaner and healthier. However, when the soil is covered important microclimatic parameters are also altered, and consequently the germination of seeds, the growth of roots, the absorption of water and nutrients, the metabolic activity of the plants and the carbohydrates storage. The current trial intended to evaluate the effect of soil covering with blue colored film on consumptive water-use in a lettuce crop (Lactuca sativa, L.). The experiment was carried out in a plastic greenhouse in Araras - São Paulo State, Brazil from March 3rd, 2001 to May 5th, 2001. The consumptive water-use was measured through two weighing lysimeter installed inside the greenhouse. Crop spacing was 0.25 m x 0.25 m and the color of the film above soil was blue. Leaf area index (IAF), was measured six times (7; 14; 21; 28; 35; 40 days after transplant) and the water-use efficiency (EU) was measured at the end. The experimental design was subdivided portions with two treatments, bare soil and covered soil. The average consumptive water-use was 4.17 mm day-1 to the bare soil treatment and 3.11 mm day-1 to the covered soil treatment. The final leaf area index was 25.23 to the bare soil treatment and 24.39 to the covered soil treatment, and there was no statistical difference between then.

Sociedade, cultura, matemática e seu ensino

One of the effects of the globalized world is a strong tendency to eliminate differences, promoting a planetary culture. Education systems are particularly affected, undergoing strong pressure from international studies and evaluations, inevitably comparative, and sadly competitive. As a result, one observes the gradual elimination of cultural components in the definition of education systems. The constitution of new social imaginaries becomes clear; imaginaries empty of historical, geographical and temporal referents, characterized by a strong presence of the culture of the image. The criteria of classification establish an inappropriate reference that has as its consequence the definition of practices and even of education systems. On the other hand, resistance mechanisms, often unconscious, are activated seeking to safeguard and recover the identifying features of a culture, such as its traditions, cuisine, languages, artistic manifestations in general, and, in doing so, to contribute to cultural diversity, an essential factor to encourage creativity. In this article, the sociocultural basis of mathematics and of its teaching are examined, and also the consequences of globalization and its effects on multicultural education. The concept of culture is discussed, as well as issues related to culture dynamics, resulting in the proposition of a theory of transdisciplinar and transcultural knowledge. Upon such basis the Ethnomathematics Program is presented. A critique is also made of the curriculum presently used, which is in its conception and detailing, obsolete, uninteresting and of little use. A different concept of curriculum is proposed, based on the communicative (literacy), analytical (matheracy), and material (technoracy) instruments.

Qualidade de vida e cultura solidária : o caso da Cooperativa Nossa Senhora Aparecida

Universidade Estadual de Campinas . Faculdade de Educação Física

Na "periferia" da quadra : educação fisica, cultura e sociabilidade na escola

Universidade Estadual de Campinas . Faculdade de Educação Física

Cultura de movimento e identidade : a Educação Fisica na contemporaneidade

Universidade Estadual de Campinas . Faculdade de Educação Física

Desenvolvimento humano, lazer e educação fisica escolar : o papel do componente ludico da cultura

Universidade Estadual de Campinas. Faculdade de Educação Física

Jogos infantis da cultura : uma avaliação da educação fisica escolar na 1a. fase do 1o. grau

Universidade Estadual de Campinas. Faculdade de Educação Física