Projeto DMAIC com ferramentas six sigma para redução de custos logísticos de uma multinacional

This work has a focus on project execution DMAIC ( Define Measure Analyze Implement Control) , using the statistical and quality tools to identify , analyze and implement improvements in a given process in order to reduce costs telephony transport of a multinational consumer goods . The multinational consumer goods to be studied has outsourced carriers who perform the distribution of its products , which may lead them straight to their factories or one of its distribution centers to the points of sale ( supermarkets , bakeries , gas stations , convenience cafeterias , among others ) . Whenever there is an unexpected situation or some problem at the time of delivery of the goods to the customer opens an occurrence , ie , the carrier responsible for contacts ( 0800 ) with the contact center company of consumer goods which in turn registers the occurrence, analyzes and sends a response action to the carrier . This work will study the problem with a high number of connections to handle occurrence , through analysis and data collection , identify improvement opportunities, implement them and monitor the results to ensure that the gain and loss reduction are sustainable

Pasos para implementar un servicio a domicilio. Servicio a domicilio para las pequeñas empresas en el sector de comidas rápidas

El servicio a domicilio es una herramienta fundamental en el posicionamiento de las empresas toda vez que este canal permite llegar de una manera diferente a la que normalmente se hace en el punto de compra y como resultado se establecen vínculos diferenciales con el cliente. El servicio a domicilio es un proceso mediante el cual, se acercan los productos o servicios ofrecidos por la empresa hasta el lugar donde se encuentra el cliente, permitiendo que este disfrute de dichos productos sin tener que hacer desplazamientos hasta el punto de compra. Es por esta razón que muchas empresas de comidas rápidas ven en este canal una oportunidad más para incrementar sus ventas, pero a la hora de incorporarlo a su oferta, es necesario tener en cuenta una cantidad de variables que hacen que no sea un proceso sencillo de implementar y se tenga que recurrir a personas expertas en el tema para desarrollarlo o lo implementan de una manera deficiente. Con este trabajo se pretende brindar a aquellas empresas de comidas rápidas que quieran desarrollar este canal de ventas, un manual con el paso a paso de como se debe hacer la implementación de dicho canal, contemplando aquellas variables que permiten prestar un servicio a domicilio de manera exitosa.

Evidence for the ``Amphoteric'' Nature of Fluorine in Halogen Bonds: An Instance of Cl center dot center dot center dot F Contact

This study presents unambiguous experimental evidence in support of the highly debated ``halogen bond donor'' character of organic fluorine. Two examples of intermolecular Cl center dot center dot center dot F contacts, with F-atom as halogen bond acceptor and donor, have been analyzed by in situ cryocrystallography and theoretical charge density studies.

How to reduce the causes of call center contact by implementing web self-service at Sonae MC?

This project aims to provide feasible solutions to improve customer´s Help Area at Continente Online. The goal is to increase satisfaction and loyalty by reducing the main causes that lead customers to appeal to Call Center or abandon the website. The pursued solution is the implementation of Web Self-Service and the vision taken is focused not only on providing customers basic help tools but also innovate with international best practices to sustain Sonae MC´s present and future market leader position. Customer´s feedback, costs and impact are taken in consideration to find the best fit for the company.

Ursula Schlosstein nee Gottschalk teaching children art at Allen's Lane Art Center which she founded; Philadelphia, Pennsylvania.

Ursula Schlosstein born Gottschalk in her nursery school, Allens Lane Art Center.

Ursula Schlosstein nee Gottschalk teaching children art at Allen's Lane Art Center which she founded; Philadelphia, Pennsylvania.

Ursula Schlosstein born Gottschalk in her nursery school, Allens Lane Art Center.

Portrait of Ernst Gottschalk (seated second row center) with eight unidentified soldiers; Rendsburg, Germany. Military Portraits groups

Morgen hat Reserve Ruh / Auf Wiedersehen / Beste Gruesse; postcard signer Gottschalk; addressee: L Nurzinsky, Altona-Othmarschen, Aidikes Str.

Tombstones of Sophie Molling and Max Molling (center in shadow); Strangriede Cemetery (R 29.09 and R 29.10); Hannover Cemeteries Tombs

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Grete and Ernst Glasner (seated center); Danubius, Bratislava.

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Herman Sommerfeld (center) with other reserve soldiers in military uniform Portraits Men

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Herman Sommerfeld (center) with other soldiers in military uniform Portraits Men

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