Gendering Industrial Citizenship

In this paper we analyse the gendered construction of 'industrial citizenship' from the model envisaged by Marshall in 1950 to possibilities suggested in 'Third Way' thinking. We argue that the Marshallian model, while clearly exclusive to men, provided a framework on to which a more inclusive industrial citizenship could be built, primarily through its recognition of a social component to citizenship. Rather than giving an uncritical endorsement of Marshall's vision, we seek to highlight the benefits for women of viewing citizenship as inclusive of social rights, and the problems associated with dismantling this type of vision of the relationship between citizenship and work.

Starting out: Quality of working life of young workers in the retail and hospitality industries in Australia

In the 1990s workers in Australia were increasingly subjected to negative work pressures. Irregular work patterns, work intensification, and the transformation of the notion of career, often in the name of ‘flexibility’, were increasingly common. This period was also characterised by scant regard for the quality of working life of young people in entry-level employment, which is often portrayed as a transition stage prior to their admission into the full-time core workforce. This paper explores the experiences of twenty-two young people at the beginning of their careers, in the hospitality and retail industries, with reference to three quality of working life (QWL) elements: hours flexibility, work-life balance and career potential. Qualitative evidence reveals a variety of experiences but, on balance, suggests a negative quality of working life and limited commitment to their current industry. In conclusion, the paper suggests that these industries must pay more attention to QWL issues in order to attract and retain quality staff.