Relationship of Coca-Cola Brazil and the communities participant of the social projects: (im) possibilities

Five years ago, Coca-Cola Brasil launched a program named “Coletivo Project”, with the purpose to enjoy an opportunity of increase on the potential consumption power of the low-income pyramid population that lived on the “favelas”. At the same time, it had the objective to offer to them a social and financial impact, which is a trust on the future, the first job for the young adults’ participant of this program and an increase on their family source of revenues, through salaries. This was possible because through Coletivo Project, Coca-Cola identified the assets they have through its value chain, focusing on its competencies, such as retail, merchandising and logistics to apply them on courses to teach the young people of the communities and, as a result, form them to be able to find their new jobs. Internal indicators followed in a monthly basis by Coca-Cola demonstrated that the communities that had the presence of Coletivos, in comparison to those without Coletivos, had social and financial impacts. The social was the fact that the young formed started to have more confidence on their future and felt with a higher self-stem to apply for and obtain their first job. On the financial aspect, they were benefit through the increasing of their revenues and also their families and Coca-Cola had an increase on sales, when compared to a community without a Coletivo Project installed. This dissertation seeks to identify the current relationship between Coca-Cola and the communities, through the Coletivo Project classes performed on the NGOs located at this places, in order to identify opportunities for improvement the benefits and the impacts (financial and social) on the NGOs, communities and all stakeholders of this project. This dissertation examines this relationship, through presence interviews performed on four NGOs selected, and located on four of the twenty communities, that are participants of the Coletivo Project on Rio de Janeiro city. These interviews performed with the students, representatives and educators of these NGOs. The covered period of the interviews ranges from April 2014 to August 2014. This dissertation draws on first-hand qualitative empirical evidence gathered through extensive fieldwork. The main findings among possibilities for improvement by Coca-Cola are: • Implement new courses, beyond those existent at Coca-Cola (Retail, Logistics, etc.). • Increase the content of the employment module of Coletivo classes, focusing on improving educational, cultural, economic, political, social and professional life. • Increase the scale, through the quantity of positions on the Retail Coletivo classes. • Develop cultural and sports events with the communities. • Support the points of sales, participant of the practical classes of the Coletivo Retail, with refrigerators and furniture with the Coca-Cola logo. • Provide coffee breaks and meals during the Coletivo classes, using Coca-Cola beverages and partners for food items, developing the nutrition platform of the company and filling a need of the students. • Perform a research with all stakeholders related to this Project, including those students and mothers that are not participant of the Coletivo, in order to listen to them, understand their needs, and offer solutions to fulfill these gaps. and on the side of the • Perform partnerships with educational institutions to make viable other type of courses, more technical, but that have a relation with the core business of Coca-Cola Brasil, such as marketing. • Implement the Coca-Cola University, already existed at the Company. • Create courses or activities focused on the children. Regarding the impossibilities, the findings are: • Improve the basic sanitation of the communities. • Improve the safety on the communities. • Provide a home to those do not have. • Implement courses that have no relationship with Coca-Cola business and expertise, such as gastronomy. However, Coca-Cola can influence stakeholders on that. The results suggest to executives of Coca-Cola that a deep and a qualitative research on the communities of Brazil, in order to listen young people, educators, mothers, partners that offer jobs, from Coletivo and out of the project, is mandatory, to understand their needs, dreams, complains and offer valuable solutions to all.

Adoção de novos modelos de precificação em telecomunicações : estudo exploratório sobre os direcionadores e barreiras no mercado brasileiro

O mercado brasileiro de Telecomunicações e Tecnologia da Informação (TIC) tem importância significativa para o desenvolvimento do Brasil, haja vista a evolução do mercado de telefonia móvel, que cresceu 600% nos últimos dez anos. A indústria de telecomunicações, que representa 4,7 % do PIB brasileiro (TELEBRASIL, 2013), passou a ter uma nova dinâmica a partir da elaboração da Lei Geral de Telecomunicações em 1997 e, posteriormente, com a privatização do setor. Esta rápida transformação da cadeia de valor do setor foi também impulsionada pela evolução das tecnologias e de novas arquiteturas de redes. Ademais, a utilização de tecnologias digitais, como aplicativos/APPs e a própria internet, tornou a cadeia de telecomunicações mais complexa, possibilitando o surgimento de novos atores e o desenvolvimento de novos serviços, modelos de negócios e precificação (SCHAPIRO e VARIAN, 2003). Este estudo tem como objetivo analisar os direcionadores e barreiras na adoção de novos modelos de precificação de serviços no mercado brasileiro de telecomunicações, considerando a transformação e evolução do setor. O estudo foi elaborado por meio de uma estratégia de pesquisa qualitativo-exploratória e construtivista baseando-se na abordagem Multinível (POZZEBON e DINIZ, 2012), que trabalha o contexto, o processo e as interações entre os grupos sociais relevantes. A partir desta análise, foi possível compreender os critérios, direcionadores e barreiras no processo de adoção de novos modelos de precificação, as quais destacam-se as demandas dos usuários, a alta concorrência e a necessidade de aumento do retorno do investimento como os direcionadores mais relevantes, enquanto que a qualidade das redes, a falta de sistemas, a situação financeira das operadoras, a complexidade da regulamentação e o surgimento de grupos sociais distintos dentro da empresa são apontados como as barreiras mais críticas neste processo. Dentro deste contexto, os modelos de precificação emergentes abrangem o empacotamento de serviços, ofertas por tempo limitado, modelos de patrocínio/gratuidade, em conjunto com exploração de novas áreas de negócios. Este estudo proporciona uma contribuição prática e acadêmica na medida em que permite uma melhor compreensão do dinamismo do mercado e suporte para as áreas de marketing estratégico e tático das operadoras, bem como na formulação de políticas e regulamentação do setor.

Relação entre stakeholders, recursos estratégicos e sustentabilidade em uma organização atuante na cadeia de valor da indústria brasileira de energia eólica

This paper approaches the strategy in business management and aimed at identifying and outlining the interests and commitment of stakeholders in strategic resources management concerning production and implementation of wind turbine equipment of a Brazilian wind power company and also verifying if internal and external results deriving from such activities were sustainable, taking as main reference seminal publications and periodicals relevant to the research point that discuss the Resource Theory, Stakeholders and Sustainability. An analysis was carried out to assess how stakeholders, beyond the temporal context, intermediated the composition, development and management of the organization´s resources, as well as the social, environmental and economic results obtained from resources management in the production and supply of wind turbines to a Wind Power Plant located in the State of Ceara, in order to portray that Brazil sustainability can be an important competitive advantage source that creates value for shareholders and the community (Hart & Milstein, 2003). The strategy herein applied was the qualitative investigation using a single study case, which allowed for the thorough examination of an active organization operating in the Brazilian industry of wind power and also the resources used in the production and implementation of wind turbines supplied to the a Wind Power Plant in Ceara. Considering the content analysis and the triangulation principle, three qualitative data collection methods were applied to identify and characterize stakeholders’ interest and commitment in resource management of the organization operating in the Brazilian wind power industry, as follows, semistructured deep interview with managers of tactic-strategic level and analysts of organization´s value chain nine activities, analysis of public internal and external documents; and analysis of audio-visual material. Nonetheless, to identify the internal and external economic, social and environmental results of implementation and supply of wind turbines to the Wind Power Plant in Ceara, semistructured interviews were also carried out with the residents of the region. Results showed the BNDES (Brazilian Development Bank) and the organization head office were the stakeholders who exerted the strongest influence on resources related to production and implementation of the aerogenerator product at Trairi Wind Plant in Ceara. Concerning the organization resources, at the current stage of the Brazilian Wind Industry ,although the brand, reliability and reputation of the organization under study were valuable esources, rare, hard to imitate and exploited by the organization, it was noticed that opposed to RBV, they did not actually represent a source of competitive advantage . For the local community the social, economic and environmental results related to the wind turbines implementation were more positive than negative, despite the fact that the productive process caused negative environmental impacts such as the high emission of CO2 to transport wind turbines components to Trairi Wind Power Plant.

Fostering innovation and entrepreneurship in Brazil through private equity and venture capital public policies

It is well documented the positive impact of the Private Equity and Venture Capital (PE/VC) industry on the creation and development of highly successful innovative companies in a few countries, mainly in the United States. PE/VC firms provide not only capital to startups and small and medium enterprises (SMEs) that usually have financing gap, especially in emerging markets, but also strategic resources that enable these enterprises to commercialize innovation. As consequence, government incentive and nurture of local PE/VC industries would be expected in emerging economies due to innovation‟s importance to economic growth. This paper aims to identify if the Brazilian government has supported local PE/VC industry throughout the years in order to foster favorable conditions to creating and developing successful innovative businesses. It also analyzes Brazil‟s main public policies towards PE/VC and if they encompass all the three stages of its cycle – fundraising, investing and exiting. I conducted an empirical research which collected primary data from a sample of 127 PE/VC firms (90% of the population) operating in Brazil as of June, 2008. All firms answered a webbased questionnaire that collected quantitative data regarding their investment vehicles, portfolio companies, investments and exits. I compared the data obtained from the survey with the main local governmental PE/VC support programs. First, I confirmed the hypothesis that the Brazilian government has been using the PE/VC industry as a public policy towards entrepreneurship and innovation. Second, I identified that although PE/VC public policies in Brazil are mostly concentrated in fundraising phase, they have been able to positively impact the whole cycle. Third, it became clear that the Brazilian government became more concerned about Seed and Venture Capital (VC) Early stages due to their importance to the entire PE/VC value chain. As consequence, I conclude that those public policies have been very important to build a dynamic and strong local PE/VC industry, whose committed capital grew 50% per year between 2005 and 2008 to achieve US$27 billion, which invested US$ 11 billion, which employs 1,400 professionals (75% with postgraduate degrees) and maintains 482 portfolio companies, mostly SMEs. In addition, PE/VCbacked companies represented one third of the Initial Public Offerings (IPOs) that occurred in Brazil between 2004 and 2008 (approximately US$15 billion).

Competitividade no agronegócio: proposta de modelo para elaboração de estratégia de integração de cadeias para os defensivos agrícolas – o caso do café

A produção sustentável de alimentos é fundamental para suportar o crescimento populacional. Segundo estimativa da FAO, se a população atingir 9,1 bilhões de habitantes em 2050, a produção de alimentos deverá crescer 70%, e a produção nos países em desenvolvimento deverá dobrar. Ou seja, a maior parte do crescimento vem de países emergentes, onde se concentra o maior potencial de crescimento agrícola. Com o aumento populacional e o aumento da renda da população destes países emergentes, há aumento na demanda por produtos de melhor qualidade, fazendo com que o crescimento na produção de alimentos seja não somente de quantidade, mas também, de qualidade e valor. Portanto, a maior a exigência em termos de segurança do alimento, faz com que rastreabilidade e transparência com relação ao uso de tecnologias de produção se transformem em fatores que influenciam a aceitação de alimentos por parte dos consumidores do mercado doméstico e também de mercados internacionais. Neste contexto, o varejo ganha importância estratégica pela proximidade do seu negócio com o consumidor final. Ele é o primeiro elo da cadeia a receber informações sobre o cliente em termos de comportamento de compra e demandas, podendo assim, repassá-las aos outros elos da cadeia chegando até os produtores, que tem que ajustar suas práticas em geral, e principalmente, as práticas agronômicas, no que diz respeito à qualidade e a segurança do alimento. As empresas de insumos e as agroindústrias, que contribuem para uma produção agrícola sustentável terão a preferência dos produtores rurais e varejistas, que tem a missão de entregar produtos de qualidade, seguros, de forma conveniente para o consumidor final que é o elo capaz de movimentar a cadeia em uma única direção - a da agricultura sustentável. É neste contexto que as empresas de defensivos agrícolas devem desenvolver suas estratégias de negócio. Torna-se necessário ter maior “controle” sobre a cadeia, visando o uso correto de seus produtos, visando contribuir para a agricultura sustentável, ganhando participação de mercado e/ou aumentando sua rentabilidade. Para isso, algumas empresas têm desenvolvido estratégias de coordenação de cadeias, ou “food value chain”, com alguns casos exitosos. Neste trabalho, é proposta metodologia para o desenvolvimento e implementação de estratégias de “food value chain” para os defensivos agrícolas. Ao final do trabalho, conclui-se que existem ganhos importantes para a empresa que adota este tipo de estratégia; entretanto, há um aumento na complexidade da operação. Por isso, é uma escolha importante, que deve ser parte da missão da empresa.

O impacto da convergência de indústrias na configuração da cadeia de valor em empresas na indústria de telecomunicações no Brasil : um estudo de caso

O mercado de telecomunicações mundial, em geral e brasileiro em particular, passou por mudanças significativas ao longo dos últimos dez anos, tanto em âmbito concorrencial, como regulatório. O modelo de serviço único prestado por empresas distintas foi transformado pela convergência de indústrias, com a criação de novas ofertas e proposições de valor a partir de um portfólio diversificado e complementar de serviços aos consumidores. Estes fatos criaram para as empresas que operam no setor a necessidade de revisão de suas cadeias de valor para adequarem-se à nova dinâmica da indústria. Ainda que esse processo venha ocorrendo ao longo dos últimos anos, há poucos estudos que procurem endereçar os impactos para a realidade brasileira. O propósito desse trabalho é o de avaliar os efeitos para a configuração da cadeia de valor que a convergência de indústrias no setor de telecomunicações brasileiro trouxe para o estudo de caso. Para endereçar a resposta à pergunta de pesquisa, primeiro é conduzida uma revisão teórica sobre a definição do setor de TICs (FRANSMAN, 2010), a relação com a indústria de telecomunicações e os aspectos que marcam o caso brasileiro. Em segundo, é feita a revisão teórica para as definições constitutivas relacionadas à convergência de indústrias (HACKLIN, F. et al., 2009), cadeia de valor (PORTER, 1985) e rede de valor (PIL e HOLWEG, 2006; MÖLLER e RAJALA, 2007; PARTANEN e MÖLLER, 2012). A partir da constituição teórica e a análise dos dados qualitativos pretende-se aplicar os conceitos ao estudo de caso brasileiro e verificar se há alguma configuração da cadeia de valor que seja referência para melhor lidar com os efeitos da convergência de indústrias. Como ferramenta de coleta de dados serão feitas entrevistas para constituir os aspectos mais relevantes das mudanças causadas pela convergência de indústrias e entender as transformações consequentes para as cadeias de valor.

A influência da estrutura e dos processos organizacionais nas contratações públicas

O objetivo desta pesquisa foi conhecer como ocorreram as mudanças no planejamento da contratação em uma organização pública. O estudo de caso concentrou-se no Tribunal de Contas do Distrito Federal-TCDF, um órgão autônomo da Administração Pública direta do Distrito Federal. Os dados da pesquisa foram baseados em documentos e legislações relacionados ao órgão em estudo e em entrevistas com as chefias vinculadas à contratação pública. A análise foi efetuada de forma exploratório-descritiva, com abordagem qualitativa. Os dados coletados trouxeram a caracterização do órgão e apresentaram informações sobre as mudanças de procedimentos internos relacionadas à contratação pública, além dos efeitos dessas mudanças para a organização. O estudo demonstrou o quanto a instituição foi receptiva às mudanças e inovações administrativas. Dentre os fatores que ocasionaram as mudanças, destacam-se a flexibilidade que a organização apresenta em adaptar-se às variações externas impostas pelas legislações e normativas e, sobretudo, a necessidade da mudança. Confirmando o caráter sistêmico das organizações, detecta-se que muitas mudanças ocorridas geraram bons resultados.

Gestão da informação: um estudo de caso em um instituto de pesquisa tecnológica

Each two years the amount of available information in the world double. This is the Information Age, where the success depends on what one knows, not on what one has. A new economy appears with the capacity to generate, to store, to process and to apply effectively the knowledge, based on information, determining the companies productivity and competitiveness.The objective of this work is to understand the information management model of a technological research institute - CTGÁS (Gas Technology Center). The research has been done focused on the 5 main processes and the 15 support processes of the organization value chain , aiming to understand the information management in the organization based on Davenport´s Information Management model (1998). Therefore, it was necessary to identify how the necessary information for the organizational processes accomplishment are determined, obtained, distributed and used by the organization. The research can be classified as descriptive, regarding to its aims, and as a case study, related to the research ways. Interviews with the managers of the organization value chain processes have been carried through, with the objective to identify how they perceive the Information Management process that circulates in the organizational processes. Complementarily, a documentary research has been carried through, associated to the direct observation and procedures and actions follow up, involving the Information Management. The data treatment and analysis have been done from the authors theoretical support and from the managers interviews analysis, documents and processes observed by the researcher in the organization. It was noticed that the organization has raised its level of information needs that are not difficult to be determined and are satisfactorily obtained and distributed, although the majority of them are not structuralized, automatized or even classified regarding to its confidence. These peaces of information have good quality and are important, however they reflect a medium dependence on external and informal information, besides being used only in its great majority for people to know what and how to do something

Ecologia humana e manejo participativo da pesca do búzio Anomalocardia brasiliana (Gmelin, 1791) (Bivalvia: Veneridae) na Reserva de Desenvolvimento Sustentável Estadual Ponta do Tubarão (RN)

Coastal and marine protected areas are created to protect habitat, avoid biodiversity loss, and to help maintain viable fisheries. However, most of these areas in tropical countries occurs in impoverished regions and directly affect the livelihood and survival of coastal communities which directly depend on fisheries and shellfisheries. Therefore, socioeconomic and conservation goals overlap. In this context, fishers should have a central place in resource management. They are critical resource users and their behavior directly affects the system. Shellfish resources are important sources of food, employment and income to fishing communities in Latin America. But despite its widespread use for food and income, there is an urgent need of more research on shellfish management. This research discusses the artisanal fisheries of Venus clam (Anomalocardia brasiliana) (Gmelin, 1791) (Bivalvia: Veneridae) in Brazil, and points out strategies to improve the system. Venus clam is a small and commonly exploited species for food and income on the Brazilian coast. This research was carried out at Ponta do Tubarão Sustainable Development Reserve (Brazilian Northeast coast), where there was no information available about who harvest, where or how much Venus clam has been harvested, despite this resource being exploited for generations. Clam fishery follows the pattern of socio-economic invisibility that general clam exploitation has in Brazil. Methods used were interviews, participatory monitoring and focal follow observation from January 2010 to May 2011. Results include: (a) the identification of shell fishers, (b) how harvest and meat processing are performed (mollusk beds, time spent, gross and net production), (c) the analisis of shell fisher income and their economic sustentability, and (d) the involvement of shell fisher families in data gathering and analyses for the first time. Based on the acquired knowledge, we propose a new institutional arrangement for clam fishery including co-management, fisheries agreement, compensatory arrangements and improvements for the Venus clam value chain such as the establishment of a minimum price for clam meat. This research also includes two other results: a general description for Venus clam harvesting in the Brazilian Northeast coast and a specific discussion about co-management of Venus clam in Brazil. The first one was possible through the meeting of several shell fisherwomen from other states during activities promoted by People of the Tides (PoT) project. PoT was an international initiative aiming to develop coastal communities that depend on mollusk for their livelihood. The second one is a comparison between PoT and Venus clam management at Pirajubaé Marine Extractive Reserve (Santa Catarina). It evaluates the success and failures of these only two initiatives involving co-management of A. brasiliana in Brazil

Proposta de abordagem metodológica para avaliação de desempenho na cadeia de valores aplicado em uma empresa de médio porte

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)