Exploring Consumer Opportunism Conundrum in the Insurance Industry: The Role of Marketing

Drawing from the extant literature, this paper explores the prevalent consumer opportunism in the insurance transactions, its links to consumers’ perception, and the relevance of marketing strategies in curbing the menace. It shows that insurance opportunism could be perpetrated by any party in the insurance transaction system and at any stage of the process involved. Among factors identified as prompting this conundrum are economic motive, resentment towards the insurance companies, laxity in the application processing/asymmetric information, and insiders’ collaborations. Nonetheless, the paper suggests that strong commitment of insurance marketers to creating and delivering value to the customers more robustly through a proactive and all-embracing implementation of marketing strategies vis-àvis relationship marketing could significantly enhance consumers’ positive perception of insurance business and consequently result in a healthier insurance industry.

S.C. Dept. of Natural Resources Annual Accountability Report 1994/95

Each year the South Carolina Department of Natural Resources reports to the Office of State Budget that includes the agency's mission, goals and objectives to accomplish the mission, and performance measures regarding the goals and objectives.

Paléoécologie du Quaternaire dans la région de Wainwright en Alberta

En 2012, la Commission géologique du Canada a procédé à une série de forages dans les dépôts quaternaires de la région de Wainwright dans le centre-est de l’Alberta dans le cadre d’un projet en hydrogéologie. Les forages, qui atteignent plus de 60 m de profondeur, montrent la présence de niveaux organiques intercalés dans les unités stratigraphiques minérales, dont certains contiennent des morceaux de bois qui suggèrent la présence passée in situ d’une végétation ligneuse. La position stratigraphique des sables contenant des niveaux organiques sous le till régional (Wisconsinien supérieur) laisse penser qu’ils correspondraient à des épisodes interstadiaires, voire même de l’interglaciaire Sangamonien, des datations 14C ayant livré des âges non-finis (>43 500 ans A.A.). L’objectif principal de la présente étude était de documenter la composition du couvert végétal associé aux niveaux organiques à l’aide de l’analyse pollinique et macrofossile. Plusieurs des niveaux se sont avérés pauvres ou même stériles en grains de pollen et en macrorestes végétaux. Les assemblages polliniques sont le plus souvent dominés par des espèces herbacées (p. ex.: Cyperaceae, Artemisia sp.) et des fougères. Chez les arbres, l’épinette est l’espèce la mieux représentée mais elle montre des pourcentages polliniques relativement faibles. Les assemblages macrofossiles sont notamment caractérisés par la présence de matière ligneuse, de l’épinette et de plantes aquatiques. Plusieurs échantillons contiennent aussi des charbons de bois qui témoignent de l’incidence de feux. Les résultats des analyses paléoécologiques suggèrent que le couvert végétal contemporain du dépôt des niveaux organiques était à caractère boréal ouvert. Ces niveaux auraient donc été mis en place au cours d’un intervalle climatique plus froid que l’actuel, présumément un interstade wisconsinien plutôt qu’au cours du dernier interglaciaire (Sangamonien).

Cross-Industry Product Diversification and Contagion in Risk and Return: The Case of Bank-Insurance and Insurance-Bank Takeovers

We investigate the impact of domestic/international bancassurance deals on the risk-return profiles of announcing and non-announcing banks and insurers within a GARCH model. Bank-insurance deals produce intra- and inter-industry contagion in both risk and return, with larger deals producing greater contagion. Bidder banks and peers experience positive abnormal returns, with the effects on insurer peers being stronger than those on bank peers. Insurance-bank deals produce insignificant excess returns for bidder and peer insurers and positive valuations for peer banks. Following the deal, the bank bidders’ idiosyncratic (systematic) risk falls (increases), while insurance bidders exhibit a lower systematic risk and maintain their idiosyncratic risk.

Entre Nós : entrevista a Maria Alberta Menéres

Emissões - Entre Nós

A exploração não convencional de recursos energéticos: exemplo de Alberta (Canadá)

Nas últimas décadas, temos assistido a uma mudança no sector energético. A utilização de métodos não convencionais para a extracção de recursos energéticos, nomeadamente petróleo e gás natural, tem vindo a aumentar em diversas regiões do globo − nomeadamente no Canadá com as areias betuminosas e nos EUA com o gás de xisto − atingindo uma expressão já bastante significativa, pela escala, pela especificidade tecnológica e pela influência que este tipo de explorações tem no sector energético. Com uma procura crescente de energia e com o declínio de recursos energéticos convencionais, os recursos não convencionais apresentam-se como alternativa para responder às necessidades do mercado. O aumento dos custos (de exploração e da energia final) e a necessidade de tecnologia apropriada pressupõe uma associação muito directa à investigação e à inovação limitando o acesso a estes recursos a um escasso número de empresas e países. O principal objectivo desta dissertação é avaliar o potencial de exploração não convencional de recursos energéticos na actualidade, tendo como referência o Canadá, que constitui uma das principais áreas a nível mundial deste tipo de exploração e um importante difusor de tecnologia. A metodologia utilizada baseia-se na análise de informação disponibilizada nas últimas décadas e em estudos de instituições e consultores internacionais relevantes na área da energia. Sendo um tipo de exploração muito específico em termos tecnológicos e económicos, a opção não convencional poderá levar a uma mudança dos métodos de exploração de hidrocarbonetos bem como à sua disponibilidade, a qual teria um fim anunciado. Com o aumento das reservas e de recursos disponíveis bem como com o aumento do preço poderemos estar perante uma nova “era energética” baseada, uma vez mais, em recursos de origem fóssil (petróleo e gás) como aconteceu no séc. XX

The role of deposit insurance and bank’s asset size in the 2008 financial crisis

In this paper we analyze the role of deposit insurance in providing the market with liquidity in times of financial turmoil. To do so, we look at the variation in insured and uninsured deposits between 2005Q3 and 2011Q3, controlling for liquidity, solvency and capital adequacy indicators, and find evidence that deposit insurance does provide some confidence in keeping funds in banks in times of turmoil. Additionally we follow an event study methodology to assess the impact of deposit insurance oriented policies on bank holding companies stock market returns, and find a TBTF effect.

Statistics as a basis for discrimination in the insurance business

The European Court of Justice has held that as from 21 December 2012 insurers may no longer charge men and women differently on the basis of scientific evidence that is statistically linked to their sex, effectively prohibiting the use of sex as a factor in the calculation of premiums and benefits for the purposes of insurance and related financial services throughout the European Union. This ruling marks a sharp turn away from the traditional view that insurers should be allowed to apply just about any risk assessment criterion, so long as it is sustained by the findings of actuarial science. The naïveté behind the assumption that insurers’ recourse to statistical data and probabilistic analysis, given their scientific nature, would suffice to keep them out of harm’s way was exposed. In this article I look at the flaws of this assumption and question whether this judicial decision, whilst constituting a most welcome landmark in the pursuit of equality between men and women, has nonetheless gone too far by saying too little on the million dollar question of what separates admissible criteria of differentiation from inadmissible forms of discrimination.

Managing marginal capital requirements in solvency II: Analysis of a real insurance portfolio

This thesis provides a complete analysis of the Standard Capital Requirements given by Solvency II for a real insurance portfolio. We analyze the investment portfolio of BPI Vida e Pensões, an insurance company affiliated with a Portuguese bank BPI, both at security, sub-portfolio and asset class levels. By using the Standard Formula from EIOPA, Total SCR amounts to 239M€. This value is mostly explained by Market and Default Risk whereas the former is driven by Spread and Concentration Risks. Following the methodology of Leblanc (2011), we examine the Marginal Contribution of an asset to the SCR which allows for the evaluation of the risks of each security given its characteristics and interactions in the portfolio. The top contributors to the SCR are Corporate Bonds and Term Deposits. By exploring further the composition of the portfolio, our results show that slight changes in allocation of Term and Cash Deposits have severe impacts on the total Concentration and Default Risks, respectively. Also, diversification effects are very relevant by representing savings of 122M€. Finally, Solvency II represents an opportunity for the portfolio optimization. By constructing efficient frontiers, we find that as the target expected return increases, a shift from Term Deposits/ Commercial Papers to Eurozone/Peripheral and finally Equities occurs.

What Fidelidade group should do to convey its human centric brand identity values to millennial insurance consumers

Companies are concerned in attracting and retaining Millennial consumers, especially if their relation with this target audience is weak. This happens in the insurance industry in Portugal and in Fidelidade group specifically. The aim of this study is to recommend a strategy for the insurance group to improve its relationship with these consumers, by conveying its human centric values. In order to address this goal, we developed a qualitative research. The main insight is that Millennials may perceive those values in the industry but do not associate them with insurance brands.

Structural analysis of Turtle mountain (Alberta) using digital elevation model: Toward a progressive failure

In 1903, the eastern slope of Turtle Mountain (Alberta) was affected by a 30 M m3-rockslide named Frank Slide that resulted in more than 70 casualties. Assuming that the main discontinuity sets, including bedding, control part of the slope morphology, the structural features of Turtle Mountain were investigated using a digital elevation model (DEM). Using new landscape analysis techniques, we have identified three main joint and fault sets. These results are in agreement with those sets identified through field observations. Landscape analysis techniques, using a DEM, confirm and refine the most recent geology model of the Frank Slide. The rockslide was initiated along bedding and a fault at the base of the slope and propagated up slope by a regressive process following a surface composed of pre-existing discontinuities. The DEM analysis also permits the identification of important geological structures along the 1903 slide scar. Based on the so called Sloping Local Base Level (SLBL) an estimation was made of the present unstable volumes in the main scar delimited by the cracks, and around the south area of the scar (South Peak). The SLBL is a method permitting a geometric interpretation of the failure surface based on a DEM. Finally we propose a failure mechanism permitting the progressive failure of the rock mass that considers gentle dipping wedges (30°). The prisms or wedges defined by two discontinuity sets permit the creation of a failure surface by progressive failure. Such structures are more commonly observed in recent rockslides. This method is efficient and is recommended as a preliminary analysis prior to field investigation.