Avaliação da gestão de risco nas empresas paulistanas de comércio eletrônico

O comércio eletrônico vem crescendo de forma significativa nestes últimos anos no Brasil. Isto vem fazendo com que cada vez mais empreendedores utilizem ou estudem a possibilidade de valerem-se deste canal de venda para a comercialização de todo tipo de produto. Mas, como todo tipo de negócio, o comércio eletrônico possui suas particularidades que representam a diferença entre o sucesso e o fracasso desse tipo de empreendimento. Muitas dessas características podem se inferir consultando a literatura existente, artigos de jornais e revistas, consultando especialistas ou empresas especializadas na montagem dessas lojas e associações de classe do setor. Mas, ao analisar esse tipo de negócio sob a ótica da gestão de risco, muito pouca literatura é encontrada. Encontram-se referências ou artigos tratando de algum aspecto em específico do comércio eletrônico, ou da gestão de risco, mas muito poucos artigos tratando destes dois assuntos em conjunto. O objetivo deste trabalho foi tentar preencher esta lacuna. Como metodologia para esta pesquisa, levantamos a literatura existente, o referencial teórico em termos de gestão de risco e das técnicas de avaliação de riscos, do comércio eletrônico, tipos, estatísticas, funcionamento, características e modelos. Como não encontramos parâmetros já definidos ligando esses dois assuntos, dividimos a gestão do risco no comércio eletrônico em cinco grandes grupos, estratégico, de marketing, financeiro, de tecnologia e logístico. Em seguida, realizamos uma pesquisa exploratória junto a especialistas em comércio eletrônico que trabalham com a gestão de risco para determinar quais fatores de risco seriam os mais importantes, ou que deveriam ser controlados para efetuar a gestão do risco. Uma vez definidos esses fatores, realizamos pesquisas de campo junto às lojas virtuais na cidade de São Paulo para saber quais riscos estavam efetivamente sendo controlados e qual a importância do controle desses riscos. Ao final destas pesquisas, definimos quais riscos são hoje controlados, e qual o grau de importância do controle desses riscos. Emitimos uma série de recomendações para aqueles que trabalham com o comércio eletrônico ou que desejam empreender neste tipo de negócio e finalmente montamos uma proposta para hierarquização da gestão de risco em comércio eletrônico.

DEODORO DA FONSECA A PROPAGANDA POLÍTICA DO PRIMEIRO PRESIDENTE DO BRASIL

Estudo sobre a história política do primeiro presidente do Brasil, Manoel Deodoro da Fonseca, na ótica da propaganda política. Os objetivos foram resgatar os materiais de propaganda utilizados pelo movimento republicano que culminou com a Proclamação da República chefiada por Deodoro em 15 de novembro de 1889. Posteriormente, compreender o processo eleitoral ao qual o generalíssimo foi escolhido presidente pelos congressistas, por meio do voto indireto, no dia 25 de fevereiro de 1891. A metodologia adotada foi a Pesquisa Histórica enfatizando o estudo bibliográfico e documental. Também foram descritas as charges publicadas na Revista Illustrada no Governo Provisório, a cobertura do jornal O País na eleição presidencial e o cenário de censura na imprensa da época. Na conclusão consta que Deodoro não fez campanha eleitoral. Nem precisou, pois caso não fosse eleito, o Exército o proclamaria ditador. No entanto, os deodoristas convenceram os deputados e senadores a votarem no marechal. Já, a oposição fez campanha política lançando edição extra de jornal, espalhando cartazes pela Capital Federal e aprovando moções de repúdio à candidatura da situação. Essa eleição foi simplesmente uma formalidade para manter Deodoro no cargo mais importante do país. (AU)

INFLUÊNCIA DA COMUNICAÇÃO POLÍTICA NO SISTEMA DE VOTAÇÃO ELETRÔNICO BRASILEIRO

A velocidade da informação e do conhecimento instaurou na sociedade contemporânea uma constante busca pela melhoria dos processos informacionais, com vistas a garantir maior rapidez nos processamentos e resultados. No universo público, as exigências caminham de modo similar, sob o olhar do eleitor cidadão, portanto, a proposta da pesquisa é promover um panorama do sistema eletrônico de votação brasileiro, mais precisamente a Urna Eletrônica e transitar desde a concepção do projeto nos idos da década de 90 até o momento atual, apontando um olhar científico para as ações comunicacionais do Tribunal Superior Eleitoral (TSE), no sentido de promover campanhas publicitárias para fomentar a conscientização do sistema informatizado de voto pelos eleitores, supostamente mais rápido e eficiente. A pesquisa utiliza para fins descritivos múltiplas visões da comunicação da urna: por intermédio do órgão mantenedor, os políticos, diretamente envolvidos no pleito competitivo e os consultores políticos, atuantes nas estratégias de bastidores das campanhas eleitorais. Essa diversidade de visões e posições acerca da credibilidade do sistema busca propiciar a pesquisa um caráter de macro compreensão dos impactos de um sistema informatizado em um ambiente democrático.(AU)

TRAJETÓRIA DE ALUNOS DO PROUNI NO CONTEXTO DA EXPANSÃO E DEMOCRATIZAÇÃO DO ENSINO SUPERIOR NO BRASIL

Este trabalho buscou estudar o contexto da expansão e democratização do acesso ao ensino superior no Brasil, no período que coincide com a posse do primeiro Presidente eleito pelo voto direto, depois da Ditadura Militar, até 2007. Para isso analisamos, aos olhos de importantes autores brasileiros, a LBD, Lei de Diretrizes e Bases, o Plano Nacional de Educação, o Exame Nacional do Ensino Médio, o Financiamento Estudantil e o Programa Universidade para Todos. Especificamente, o estudo objetivou buscar respostas a duas questões: a distribuição de bolsas de estudo integral ou parcial tem garantido o acesso e permanência dos que adentram ao ensino superior por meio delas? Que estratégias os bolsistas desenvolvem para concluírem o curso? Para tanto, analisamos três narrativas autobiográficas de estudantes de um curso de pedagogia de uma universidade privada da Grande São Paulo. Os resultados indicaram que a distribuição de bolsas tem garantido o acesso e a permanência de estudantes, porém não dá conta de equacionar os problemas relacionados, especialmente, aos conteúdos curriculares não trabalhados anteriormente com as bolsistas, ao preconceito, à relação professor aluno e, sobretudo, ao desenvolvimento pleno dos princípios de cidadania legalmente adquiridos.

Classes sociais e eleições presidenciais no Brasil contemporâneo (2002-2010)

This work aims to analyze, in terms of class, the social composition of the constituency of the presidential candidates of the Workers Party in 2002, 2006 and 2010 elections. Such research object is constructed from a preliminary critical debate with recent Brazilian electoral studies, especially the literature on the infl uence of social programs on voting and Singer’s formulations about the lulismo phenomenon. Incorporating advances and pointing out gaps in such research efforts, is formulated a roadmap for empirical research constituted of three key elements - the measure ment of the dimensions of class structure in Brazilian capitalism; the observation of material interests related to the constituents locations of such structure; the development of measures of association between the insertion in class groupings and indivi dual voting behavior. Based on the neo - Marxist approach of class analysis, especially as formulated by Wright, it is made an adaptation of the typology formulated by such approach (mainly developed by Santos to the Brazilian case) to the data available fro m databases of censuses of 2000 and 2010. This theoretical construct reveals that during the period considered for the analysis, the structure of class - relations in Brazil became more proletarized and consequently had a decrease of the dimensions of the de stitute class locations. In addition, it was found, in relation to the objective class interests, widespread increments of economic welfare that allowed advances in relation to the material conditions of the proletariat, without, however, incurring losses to the privileged class positions. Such changes in the structural sphere focused in various ways on the political arena. Based on an adaptation to electoral analysis of the concept of "class formation", also formulated by Wright, associated with the use of techniques of ecological inference (especially those proposed by King and associates), it was possible to draw up an overview of class voting in period studied. As main results, three general patterns of individual voting behavior, related to each of the three analyzed class groupings were identified - a contraposition against PT candidates, by voters in privileged class locations; the adhesion, recurring throughout the study period, of workers to Lula and Dilma Rousseff; a favorable electoral shift unde rtaken by economically deprived voters in favor of those candidatures in the 2006 election.

Antecedentes do engajamento em boca a boca eletrônico positivo entre turistas

This study examined the influence of the tourism destination image as well as satisfaction and motivation in the intention of engaging in a positive electronic word of mouth (eWOM) by tourists through Facebook. In addition, it was also specifically expected to assess the sociodemographic profile and frequency of eWOM publications from those who answered the questions; it also assessed the adequacy of the manifested variables for composition of the following dimensions: Quality, Satisfaction, Image, Motivations and Positive Electronic Word of Mouth (eWOM). And finally, it analyzed a relational model where there are relationships between Quality, Satisfaction, Image and Motivations in the explanation of engagement in the Positive Electronic Word of Mouth (eWOM). With this aim it was conducted a study, based on a hypothetical-deductive logic, which was descriptive in relation to its goals. The analytical approach was quantitative (a survey). The sampling procedure was non-probabilistic, by the convenience method of sampling specifically, having the choice of the subject been made through the probabilistic systematic method, and using time as a factor of systematization in an attempt of making randomly the selection of the interviewed people. The study sample consisted of 355 tourists. The used instrument to collect information was the structured questionnaire whose answers were collected in the main points of entry, exit and rides of tourists on the Pipa’s Beach/RN. Data analysis was carried out using descriptive and multivariate statistics, mainly exploratory and confirmatory factor analysis and structural equation modeling. Among the main results, it was possible to confirm that the Motivations, Satisfaction and Image strongly affect the intention of engaging in positive electronic word of mouth (eWOM). Emphasis is given to the motivations, as they demonstrate bigger impact in explaining the dependent variable; they are followed by the satisfaction and the image. The latter, however, is inversely proportional. Among the motivations, the one with the highest percentage of variance were the social benefits sought by tourists; and presenting the same percentage appears the desire to help other tourists and to vent Positive Emotions. The manifested variables demonstrate to be fully acceptable to be taken as reflexes of their respective factors.

Usabilidade da Interface do Sistema Eletrônico de Editoração de Revistas: um estudo da revista BiblioCanto da UFRN

The electronic journals correspond publishing channels and dissemination of scientific information. Through them, users can spread their studies as well as developing new researches. One of the systems used for creation and e-journals management is the Electronic System for Journal Publishing (SEER), used in the construction of periodic portals, as well as the creation of magazines in isolation. In this purport, it is believed that the management systems and creation of e-journals should be developed (internally and externally) according to the needs of its users. In the case of internal development, some of these processes refer to the copyright registration and submission of articles, which, in turn, are relevant tasks in the editorial process. Thus, the proposed study, thematic Usability of scientific journals, aims to analyze the usability of the copyright registration process and submission of articles in the Electronic System for Journal Publishing through BiblioCanto magazine, part of the Electronic Journals Portal of the Federal University of Rio Grande do Norte (UFRN). For the realization of the research, two valuation techniques were used: the Usability Test with a total of twenty participants and the Cooperative Evaluation, with the same number of participants separated in four categories considered target audience of that magazine, namely: undergraduate students, graduate students, teachers and librarians. The results indicated that the two analyzed processes (copyright registration and submission of articles) need improvement. In the case of the registration process, the following needs are: signalizing of the conducting registration ambient; description and exclusion of requested information on the registration form. In the process of article submission, it is emphasized improvement of aspects: the early steps to submission, signaling of required fields, concise description of the steps, minimization and review of the steps. To this end, it is believed that in general idea the SEER partially meets the needs of its users regarding the usability of such software.

Usabilidade da Interface do Sistema Eletrônico de Editoração de Revistas: um estudo da revista BiblioCanto da UFRN

The electronic journals correspond publishing channels and dissemination of scientific information. Through them, users can spread their studies as well as developing new researches. One of the systems used for creation and e-journals management is the Electronic System for Journal Publishing (SEER), used in the construction of periodic portals, as well as the creation of magazines in isolation. In this purport, it is believed that the management systems and creation of e-journals should be developed (internally and externally) according to the needs of its users. In the case of internal development, some of these processes refer to the copyright registration and submission of articles, which, in turn, are relevant tasks in the editorial process. Thus, the proposed study, thematic Usability of scientific journals, aims to analyze the usability of the copyright registration process and submission of articles in the Electronic System for Journal Publishing through BiblioCanto magazine, part of the Electronic Journals Portal of the Federal University of Rio Grande do Norte (UFRN). For the realization of the research, two valuation techniques were used: the Usability Test with a total of twenty participants and the Cooperative Evaluation, with the same number of participants separated in four categories considered target audience of that magazine, namely: undergraduate students, graduate students, teachers and librarians. The results indicated that the two analyzed processes (copyright registration and submission of articles) need improvement. In the case of the registration process, the following needs are: signalizing of the conducting registration ambient; description and exclusion of requested information on the registration form. In the process of article submission, it is emphasized improvement of aspects: the early steps to submission, signaling of required fields, concise description of the steps, minimization and review of the steps. To this end, it is believed that in general idea the SEER partially meets the needs of its users regarding the usability of such software.

O comportamento eleitoral da nova classe trabalhadora no Rio Grande do Norte 2014: ideologia, avaliação de governo e voto

This thesis investigates the voting behavior of the fractions of the new working class in Rio Grande do Norte, more specifically in the cities of Natal, Mossoró and Caicó, from the presidential election of 2014. This research examined the ideology, the evaluation of government and guidance the vote of a portion of the working classes of RN voters. In Brazil, from 2003, socio-economic change has occurred perceptibly, especially in a part of the working classes who ascended socially and switched to the "C economic class." Thus, there was this period, a significant expansion of this social stratum. The expansion of the "class C" in the past decade in Brazil raised the academic debate and in the media about the emergence of a "new middle class". Neri (2008) termed the "class C" of the "new middle class" and that will be the central part of their studies. But the debate on the "new middle class" can not be simplistic to the point of considering that social mobility, the main variable income, entered this segment of the population in the middle class, because it has different specificities of the popular classes. To understand this phenomenon, the income variable was outdated, adding the importance of ownership of the means of production, control of labor power and the symbolic values in the division of social classes resulting in three fractions of the new working class: the management positions, non-heads and small fighters. In this study, using as a complement to the sociological approach (ideologies and social classes) and the performance evaluation was identified that the new working class (heads) mainly reproduced the ideological and political positioning of the middle class, resulting in the rejection of PT governments (2003-2014) and it’s social, compensatory and redistributive policies. From what has been seen, the new working class (chiefs) approaches the ideological and political behavior of the middle class that will reflect in their electoral choices and class interests. The new working class (not heads and small fighters who voted in the situation) because of its classist and ideological interests approached the Workers' Party positively evaluating the Lula-Dilma governments (2003-2014) due to the implementation of compensatory policies, and redistributive programs government turned to the popular classes. In a counterpoint, the voters of the new working class (not heads and small fighters) who voted null, reproduced the discourse of mainstream media and the middle class about the rejection of compensatory policies, redistribution and government programs of Lula-Dilma governments, and consequently they disapproved of the government Dilma and her candidacy.