Critical reflections on international collaborative research

The excitement and challenge of undertaking research is an integral part of an academic staff member’s role. There are a multitude of reasons which encourage academics to undertake collaborative research. These range from the enthusiasm that arises from particular discipline interests, through to the pressure from tertiary contexts to be actively engaged in research and to produce research outputs. This paper uses the experiences of an international academic research team to explore the nature of the collaborative academic research process, including the perils and pitfalls, as well as the joys and enthusiasms. The three researchers are convinced that there are many positives to be gained from international collaboration. By critically reflecting on the dynamics of the research process employed by the tri-national team, (as against the research project itself), and identifying ‘lessons learned’ by the researchers themselves, suggestions for productive and enjoyable research relationships are offered.

VOLTAR À ESCOLA: O PERFIL SOCIAL E AS EXPECTATIVAS DE ALUNOS DA EDUCAÇÃO DE JOVENS E ADULTOS

A idéia de voltar a estudar, buscando uma escolarização considerada como perdida, ganha sentido quando se apresenta não apenas como uma forma reparadora para aqueles que não tiveram acesso a escola na idade certa, mas também como uma necessidade de inserção ao espaço contemporâneo do trabalho e da sociedade, vinculado a um grau mais elevado de escolarização que estimule o prosseguimento dos estudos na busca de ascensão social e profissional. Essa verificação mostra-se contrária a muitos estudos já apresentados, pois normalmente vemos a Educação de Jovens e Adultos como um bálsamo que suprirá todos os problemas sociais e econômicos de uma clientela desfavorecida e insegura de sua capacidade de aprendizagem e com históricos frustrantes de escolarização. Este trabalho objetiva apresentar uma pesquisa empírica sobre a trajetória escolar de 88 alunos da Educação de Jovens e Adultos (EJA) do ensino fundamental II (5ª a 8ª série) e do ensino médio, realizada em uma escola da periferia da cidade de São Bernardo do Campo, no estado de São Paulo, mostrando as relações existentes entre o fracasso e o sucesso que a volta à escola pode propiciar, assim como a análise dos ascendentes e descendentes em relação à escolarização e a escolha profissional. A pesquisa apresenta-se dividida em duas partes, sendo a primeira constituída de informações sobre os alunos, seus pais, filhos e irmãos e a segunda compreendida por duas partes, em que se vêem quantitativamente os motivos do abandono e do retorno à escola e por textos descritivos (redações) dos alunos pesquisados, seus desejos e aspirações, frustrações e sonhos, propondo análises sobre a escolarização e a continuidade de estudos e a necessidade desse retorno à escola. O corpo teórico desta pesquisa foi norteado pelos estudos sobre alfabetização e escolarização de jovens e adultos, sobre as políticas públicas e os movimentos de educação popular, assim como pelas leis que regem essa modalidade de ensino e suas aplicabilidades. Como instrumentos metodológicos, foram utilizados técnicas de análise das leis vigentes, questionários e redações dos alunos. A apresentação e interpretação dos dados coletados sugerem a viabilidade da trajetória escolar dos alunos.(AU)

Insights into the Indian call centre industry:can internal marketing help tackle high employee turnover?

Purpose – Increasing turnover of frontline staff in call centres is detrimental to the delivery of quality service to customers. This paper aims to present the context for the rapid growth of the business process outsourcing (BPO) sector in India, and to address a critical issue faced by call centre organisations in this sector – the high employee turnover. Design/methodology/approach – Following a triangulation approach, two separate empirical investigations are conducted to examine various aspects of high labour turnover rates in the call centre sector in India. Study one examines the research issue via 51 in-depth interviews in as many units. Study two reports results from a questionnaire survey with 204 frontline agents across 11 call centres regarding employee turnover. Findings – This research reveals a range of reasons – from monotonous work, stressful work environment, adverse working conditions, lack of career development opportunities; to better job opportunities elsewhere, which emerge as the key causes of increasing attrition rates in the Indian call centre industry. Research limitations/implications – The research suggests that there are several issues that need to be handled carefully by management of call centres in India to overcome the problem of increasing employee turnover, and that this also demands support from the Indian government. Originality/value – The contributions of this study untangle the issues underlying a key problem in the call centre industry, i.e. employee turnover in the Indian call centre industry context. Adopting an internal marketing approach, it provides useful information for both academics and practitioners and suggests internal marketing interventions, and avenues for future research to combat the problem of employee turnover.

Where next for PSMs - a grass-roots revolution?

Over the last 30 years, the field of problem structuring methods (PSMs) has been pioneered by a handful of 'gurus'—the most visible of whom have contributed other viewpoints to this special issue. As this generation slowly retires, it is opportune to survey the field and their legacy. We focus on the progress the community has made up to 2000, as work that started afterwards is ongoing and its impact on the field will probably only become apparent in 5–10 years time. We believe that up to 2000, research into PSMs was stagnating. We believe that this was partly due to a lack of new researchers penetrating what we call the 'grass-roots community'—the community which takes an active role in developing the theory and application of problem structuring. Evidence for this stagnation (or lack of development) is that, in 2000, many PSMs still relied heavily on the same basic methods proposed by the originators nearly 30 years earlier—perhaps only supporting those methods with computer software as a sign of development. Furthermore, no new methods had been integrated into the literature which suggests that revolutionary development, at least by academics, has stalled. We are pleased to suggest that from papers in this double special issue on PSMs this trend seems over because new authors report new PSMs and extend existing PSMs in new directions. Despite these recent developments of the methods, it is important to examine why this apparent stagnation took place. In the following sections, we identify and elaborate a number of reasons for it. We also consider the trends, challenges and opportunities that the PSM community will continue to face. Our aim is to evaluate the pre-2000 PSM community to encourage its revolutionary development post-2006 and offer directions for the long term sustainability of the field.

Cadburys' new factory system, 1879-1919

This thesis examines the reasons for Cadburys' move from a city centre site to a greenfield site in Bournville in 1879 and the subsequent development of the factory and the Bournville community. The founding of the Bournville Village Trust by George Cadbury is discussed in relation to the Garden City movement. The welfare and personnel management policies which Cadburys adopted in the 1900s are considered in relation to welfarism in general, especially in the United States. The extent to which the idea of a `Quaker employer' can explain Cadburys policies is questioned both methodologically and empirically. The early use of scientific management at Bournville is described and related to Edward Cadbury's writings on the subject. Finally, the institution of a Works Council Scheme in 1918 is described and its uses are discussed. It is concluded that Cadburys instituted a new factory system in this period which consisted of a synthesis of ideas borrowed from elsewhere and that for a variety of reasons Cadburys was an appropriate site for their implementation.

An investigation into manufacturing technology sourcing practices

This paper investigates the decisions that companies make when choosing the source of their manufacturing technology. It builds on previous research that has identified differences between the practices of US and Japanese manufacturing companies. A structured study of manufacturing technology sourcing practices at 14 US-based manufacturing companies is described. This research has confirmed that there is a trend in the companies studied to acquire manufacturing technology from sources external to their organisations. However, no formal processes are used to form these policies. When a rationale for this behaviour was sought, companies gave a series of reasons concerned with business focus, efficiency of technology acquisition, and the extent, defence and support of manufacturing capabilities.

Beyond power:unbridging Foucault and Weber

Today, very few would doubt that there are plenty of reasons to liken Weber’s and Foucault’s theories of power. Nevertheless, their respective works have divergent ethical and ontological preoccupations which should be reconsidered. This paper explores Foucault’s account of a historical episode in Discipline and Punish and Weber’s theory of life spheres, uncovering evidence that there is a need to reassess the conceptual bridges which have been built so far. The exploration reveals a radical difference between a monological theory of power (Foucault) and a multidimensional approach to power (Weber). Yet by unbridging the two thinkers and focusing on other aspects of their theories along with their ideas about power, we also find that alternative links between the two frameworks may offer a more promising critical theory.

Knowledge management for more sustainable water systems

The management and sharing of complex data, information and knowledge is a fundamental and growing concern in the Water and other Industries for a variety of reasons. For example, risks and uncertainties associated with climate, and other changes require knowledge to prepare for a range of future scenarios and potential extreme events. Formal ways in which knowledge can be established and managed can help deliver efficiencies on acquisition, structuring and filtering to provide only the essential aspects of the knowledge really needed. Ontologies are a key technology for this knowledge management. The construction of ontologies is a considerable overhead on any knowledge management programme. Hence current computer science research is investigating generating ontologies automatically from documents using text mining and natural language techniques. As an example of this, results from application of the Text2Onto tool to stakeholder documents for a project on sustainable water cycle management in new developments are presented. It is concluded that by adopting ontological representations sooner, rather than later in an analytical process, decision makers will be able to make better use of highly knowledgeable systems containing automated services to ensure that sustainability considerations are included.

Knowledge management for more sustainable water systems

The management and sharing of complex data, information and knowledge is a fundamental and growing concern in the Water and other Industries for a variety of reasons. For example, risks and uncertainties associated with climate, and other changes require knowledge to prepare for a range of future scenarios and potential extreme events. Formal ways in which knowledge can be established and managed can help deliver efficiencies on acquisition, structuring and filtering to provide only the essential aspects of the knowledge really needed. Ontologies are a key technology for this knowledge management. The construction of ontologies is a considerable overhead on any knowledge management programme. Hence current computer science research is investigating generating ontologies automatically from documents using text mining and natural language techniques. As an example of this, results from application of the Text2Onto tool to stakeholder documents for a project on sustainable water cycle management in new developments are presented. It is concluded that by adopting ontological representations sooner, rather than later in an analytical process, decision makers will be able to make better use of highly knowledgeable systems containing automated services to ensure that sustainability considerations are included. © 2010 The authors.

Human resource management in emerging markets:an introduction

The shifting of global economic power from mature, established markets to emerging markets (EMs) is a fundamental feature of the new realities in the global political economy. Due to a combination of reasons (such as scarcity of reliable information on management systems of EMs, the growing contribution of human resource management (HRM) towards organisational performance, amongst others), the understanding about the dynamics of management of HRM in the EMs context and the need for proactive efforts by key stakeholders (e.g., multinational and local firms, policy makers and institutions such as trade unions) to develop appropriate HRM practice and policy for EMs has now become more critical than ever. It is more so given the phenomenal significance of the EMs predicted for the future of the global economy. For example, Antoine van Agtmael predicts that: in about 25 years the combined gross national product (GNP) of emergent markets will overtake that of currently mature economies causing a major shift in the centre of gravity of the global economy away from the developed to emerging economies. (van Agtmael 2007: 10–11) Despite the present (late 2013 and early 2014) slowdown in the contribution of EMs towards the global industrial growth (e.g., Das, 2013; Reuters, 2014), EMs are predicted to produce 70 per cent of world GDP growth and a further ten years later, their equity market capitalisation is expected to reach US$ 80 trillion, 1.2 times more than the developed world (see Goldman Sachs, 2010).

Doctoral Students: Online, On Time, and On to Graduation

Increased numbers of students are enrolling in online doctoral programs. Although students enroll for a variety of reasons, many do not persist to the dissertation phase. The results of this quantitative study can guide the development of retention strategies for students who are at risk of academic failure in doctoral programs.

Heidegger e a técnica moderna

The general objective of this research is to clarify and discuss the original contribution of Martin Heidegger's philosophical reflection on the essence of modern technique. For this purpose, it was structured the interpretative course of this dissertation in two essential moments. At first, we present Heidegger's interpretation of the essence of the modern age which, in turn, will be recognized from the metaphysical foundation that establishes the essence of modern science: the subjectivity that represents, calculates, manages and produces the real. We will see which, in this context, modern science was still thought close to the modern technology, what will change considerably from the writings of the post-war, in which Heidegger thinks modern science from a much broader and essential process in that the essence of the technique has already been unfolding. Thus, in a second moment, we will analyze how, for Heidegger, the modern metaphysics of subjectivity reached its completion at the time of modern art from the principle of control and planning of entities in general (Gestell), revealing the nontechnical sense of the technique (beyond the anthropological, humanistic and instrumental view) as well as the threatening character of modern technique in its conversion project of the entity from the reserve fund (Bestand).

Kevin Barry and the Anglo-Irish Propaganda War

Most Irish people, when asked what they know of the life and death of Kevin Barry, will pause for a moment while they recall the words of a famously maudlin ballad. A few points will emerge: ‘a lad of eighteen summers’ … ‘British soldiers tortured Barry’ … ‘refused to turn informer’ … ‘hanged him like a dog’ … ‘another martyr for old Ireland, another murder for the crown’. That they know anything at all about Kevin Barry is testimony, among other things, to the power of popular music for the making of political propaganda. Along with Father Murphy, Seán South and Fergal O’Hanlon, Kevin Barry figures in the pantheon of nationalist Ireland’s popular historical heroes, largely because somebody happened to write a good song about him. In many ways this is unfortunate, for Barry and the rest were once living people, and the process of iconographifying them in popular balladry, like all forms of political propaganda, serves not to clarify their roles in the historical events in which they played a part, but rather to obscure and distort them. So it is worth reconsidering the story of Kevin Barry, for a number of reasons. To begin with, his short life reached its climax at a vital moment in the long struggle for Irish self-government, a moment when the violence unleashed in 1916 burst forth again with renewed savagery on both British and Irish sides, involving in the Barry case the deaths of four young men aged between fifteen and twenty.

La ciencia de los principios y de las causas primeras en el libro primero de la Metafísica

En este trabajo se presenta la concepción aristotélica de la filosofía primera como ciencia de los principios y de las causas primeras según el libro primero de la Metafísica. Para ello, se distinguen tres momentos sucesivos que constituyen el análisis de la naturaleza y la meta que debe alcanzar esta ciencia: 1) la concepción de la sabiduría como ciencia que se ocupa de ciertos principios y causas; 2) la sabiduría como ciencia de los primeros principios y de las causas; 3) la determinación de las cuatro causas primeras como tarea de la filosofía primera. De este modo, se pretende mostrar que la Metafísica de Aristóteles es un intento para explicar las últimas cuestiones, el último porqué, indicando cuatro géneros diferentes de respuesta.

Heidegger y lo insondable del pensar

En este artículo propongo denominar insondable al concepto de pensar en Heidegger para referirme tanto al pensar como acontecimiento, como a aquello a lo que se refiere el pensar. Se trata, por una parte, del pensar pensante, reflexionante, meditativo que se da precisamente en el tránsito que va de una metafísica de la representación al pensamiento que ha de pensar la verdad del ser. Pero lo insondable hace referencia también al qué del pensar, al misterio del ser que es siempre el misterio de una donación abierta que no se deja encapsular en el férreo dogmatismo de ningún sistema. Lo primero nos sitúa ante el final de la filosofía tal y como ha sido concebida hasta ahora. Lo segundo, ante el inicio de un pensar auténtico del ser que, en nuestra opinión, es a la vez contemplativo y crítico y a la vez que posibilita renovar la relación del hombre con el mundo, con lo ente, marcada por la serenidad consecuente con el cuidado.