Quality certification, performance and size in hotel chains

This paper examines the relationship between quality certification and performance, and quality certification and size in hotel chains operating in Spain. In an initial phase, a quantitative study is made with secondary and objective data to analyse these relationships. In a second phase, a qualitative analysis is applied to reach a better understanding of the quantitative results. The findings show that chains with certified hotels achieve better performance levels; that better performance levels increase with the percentage of certified hotels within the chain; and that quality certification has positive effects on some performance variables. In addition, size is not a key factor for certification, although it could be an enabler.

El bienestar y la conducta de los empleados de hotel en el contexto de la actual crisis económica

Poco se ha estudiado en qué medida la inseguridad laboral provocada por la actual crisis económica está afectando al comportamiento y rendimiento de los empleados del sector turístico. Este trabajo examina el posible impacto que la inseguridad laboral puede ejercer sobre la ansiedad y la depresión de los empleados de hoteles, y si estos estados de ánimo, a su vez, afectan su comportamiento cívico (OCB) y al rendimiento de sus tareas. Los datos fueron extraídos de 188 empleados de siete hoteles de entre tres y cinco estrellas de la isla de La Palma (Islas Canarias, España). Los resultados respaldan efectos significativos de la inseguridad laboral sobre la ansiedad y la depresión. A su vez, conforme a lo esperado, la depresión afectó negativamente a la conducta del empleado, pero sólo a su comportamiento cívico (OCB) dirigido hacia la organización (OCB-O). Sin embargo, la ansiedad no se relacionó conforme a lo esperado, aumentando el OCB-O del empleado y el rendimiento de sus tareas, lo que pudiera tener como objetivo un intento de protección de su puesto de trabajo. Los hallazgos nos permiten afirmar que la actual situación de crisis está afectando significativamente al empleado de hotel, perjudicando su estado de ánimo y, a través de la depresión, su conducta OCB-O.

From [Swords?] Hotel. Quebec. September 22nd.

[From Jasper Cropsey Sketch book, 1855-1856]

Data pertinent to the establishment of minimum wage rates under the Fair labor standards act for employment newly covered by the amendments of 1966 in the hotel and motel industry in Puerto Rico /

"WH67-712."

Aviation noise, let's get on with the job : [remarks by the Honorable Russell E. Train, administrator, U.S. Environmental Protection Agency, prepared by delivery before the Inter-noise '76 Conference at the Shoreham Hotel, Washington, D.C., Monday, April 5, 1976.]

Mode of access: Internet.

Introducing WAVE - water alliances for voluntary efficiency : hotel water management for the 21st century.

Mode of access: Internet.

Mental health issues in grief counseling : summary of proceedings : National Conference on Mental Health Issues Related to Sudden Infant Death Syndrome, February 23-25, 1977, Friendship International Hotel, Baltimore, Md. /

Includes bibliographical references.

Supplementary data pertaining to employee earnings pertinent to the review of minimum wage rates under the Fair Labor Standards Act in the hotel and motel industry in Puerto Rico /

"October 1968."

The United States and world trade--its challenges and opportunities : Address of the Honorable Rowland Burnstan, Assistant Secretary of Commerce for international affairs, at luncheon meeting of International trade club of Chicago, La Salle Hotel, Chicago, Illinois, June 15, 1961.

Reproduced from typewritten copy.