POLÍTICA DE COMUNICAÇÃO PARA INSTITUIÇÕES EDUCACIONAIS:O CASO DA REDE METODISTA DE EDUCAÇÃO

O objetivo desta tese foi, primeiramente, identificar as tendências nos processos de Comunicação Institucional e nos modelos de gestão organizacional existentes nas Instituições Metodistas de Ensino Superior localizadas no Brasil, buscando averiguar similaridades e diferenças entre os processos de comunicação decorrentes da implantação da nova estrutura adotada para a gestão da Rede Metodista de Educação e da sua Central de Serviços Compartilhados. Em seguida, propôs-se um modelo de políticas e de diretrizes de comunicação, reunindo as principais atividades relacionadas aos processos de Comunicação Empresarial que foram identificados no decorrer da elaboração desta tese. Como metodologia, utilizou-se da pesquisa qualitativa, pelo fato de ser o método de investigação que melhor se adaptou ao problema proposto. Para definir o tipo de estudo, realizou-se, inicialmente, uma pesquisa exploratória por intermédio de entrevistas feitas com seis executivos da referida Rede, além de cinco gestores que respondem pelas áreas de comunicação e marketing, utilizando-se, para tanto, de questionários contendo perguntas estruturadas e não estruturadas. A partir dos resultados obtidos nas pesquisas, foram analisadas as atividades desenvolvidas pelos departamentos de Recursos Humanos, Tecnologia e Informação e Comunicação e Marketing, para identificar a contribuição de cada um deles na consolidação dos processos de Comunicação Institucional. Concluiu-se que o modelo de diretrizes e políticas de comunicação proposto neste trabalho poderá permitir que tanto a Rede Metodista de Educação como outras instituições de ensino superior balizem suas ações em procedimentos e critérios objetivos, considerados fundamentais para a gestão empresarial.

User-side subsidies for shared ride taxi service in Danville, Illinois : phase I /

Mode of access: Internet.

Business development in Siemens global shared services delivery center Portugal

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics

How to reduce the causes of call center contact by implementing web self-service at Sonae MC?

This project aims to provide feasible solutions to improve customer´s Help Area at Continente Online. The goal is to increase satisfaction and loyalty by reducing the main causes that lead customers to appeal to Call Center or abandon the website. The pursued solution is the implementation of Web Self-Service and the vision taken is focused not only on providing customers basic help tools but also innovate with international best practices to sustain Sonae MC´s present and future market leader position. Customer´s feedback, costs and impact are taken in consideration to find the best fit for the company.

Argon predissociation spectroscopy of the OH-center dot H2O and Cl-center dot H2O complexes in the 1000-1900 cm(-1) region: Intramolecular bending transitions and the search for the shared-proton fundamental in the hydroxide monohydrate

We present argon predissociation vibrational spectra of the OH-.H2O and Cl-.H2O complexes in the 1000-1900 cm(-1) energy range, far below the OH stretching region reported in previous studies. This extension allows us to explore the fundamental transitions of the intramolecular bending vibrations associated with the water molecule, as well as that of the shared proton inferred from previous assignments of overtones in the higher energy region. Although the water bending fundamental in the Cl-.H2O spectrum is in very good agreement with expectations, the OH-.H2O spectrum is quite different than anticipated, being dominated by a strong feature at 1090 cm(-1). New full-diniensionality calculations of the OH-.H2O vibrational level structure using diffusion Monte Carlo and the VSCF/CI methods indicate this band arises from excitation of the shared proton.

The 193 call center, a meaningful public service!

This article is the first part of an on-going ergonomic work analysis with the emergency services call center set up by the Fire Department of the Military Police of Sao Paulo. The final objective of the research is to identify the prescribed task, the real work executed and strategies used by workers to meet the demands of the job. Starting by identifying the tasks and activities developed, this article analyzes the work of the emergency services call center which is of vital importance to the organizational structure, since it is the start point for the process that results in fulfilling the corporation's mission.

Evaluation of safety, design, and operation of shared-use paths : final report /

"HRDS-06/07-07(500)E"--Back cover.

History of the Detroit Computing Center : twenty-five years of service, 1965-1990 /

Includes index.

Cataloging and classifying audio-visual materials; a guide to the preparation of films, filmstrips, slides, and records for use in the Materials Center of the School of Library Training and Service, Florida State University.

Mode of access: Internet.

Drug addiction and the U.S. Public Health Service : proceedings of a symposium commemorating the 40th anniversary of the Addiction Research Center at Lexington, Ky. /

Mode of access: Internet.

Low-intensity conflict : support for democratic resistance movements : report on a colloquium co-sponsored by the Center for the Study of Foreign Affairs, Foreign Service Institute, and the United States Army Command and General Staff College, 7 January 1988.

Mode of access: Internet.