Supplier Evaluation Using Analytical Hierarchy Process

The goal of the thesis is to make a supplier evaluation using analytical hierarchy process. Before the supplier evaluation is performed there will be introduced the principles of purchasing which gives a viewpoint to the supplier evaluation and management. The thesis will also give an overview on quality, performance and forecasts which are very important to the supplier evaluation and future improvements. The chapter which describes analytical hierarchy process will show the reader what exactly is analytical hierarchy process and how can it be utilized in supplier evaluation. In the later stages, thesis will provide information about the case company EADS Secure Networks Oy, the processes applied there towards purchasing and how the analytical hierarchy process is applied in practise. In the end of the thesis there will be an overview about each supplier’s strong and weak points as well as some comments and ideas about developing also EADS Secure Networks procedures to a direction which would benefit the whole customer–supplier–chain.

Managing Customer Retention in Health and Fitness Club Industry

The objective of this study is to resolve how customer retention is managed in Finnish health and fitness clubs, and how is this comparable with the theoretical aspects of customer retention. It is also discussed how the process leading to customer retention is handled, and what the essential elements of customer retention and loyalty are specifically in the health and fitness club industry. In addition, it is discussed to what extent do health and fitness club companies implement the elements of customer retention in their businesses. Finally, there is discussion about the relationship and priority between the behavioral and attitudinal methods of creating retention in the companies. The data was collected by interviewing the management of six health and fitness clubs from different geographical regions in Finland. Results indicated that the most important constructs concerning customer retention were switching barriers, pricing strategy, competitive aspect, corporate image, service quality, employee retention, and customer satisfaction. In addition, the implementation of customer retention was found to vary between different sized companies and companies from different geographical locations. Moreover, it was discovered that the companies put more effort in constructs that are considered to create customer loyalty instead of retention.

Hajupäästöjen tutkiminen Saint-Gobain Rakennustuotteet Oy:n Hyvinkään lasivillatehtaalla

Hajupäästöillä tarkoitetaan tavallisesti teollisen toiminnan aiheuttamia hajuaineiden päästöjä ympäristöön. Suomessa ympäristölainsäädäntö ei varsinaisesti kiellä hajuaineiden päästöjä mutta edellyttää kuitenkin, ettei niistä aiheudu merkittävää viihtyvyyshaittaa. Tässä työssä tutkittiin hajupäästöjä Saint-Gobain Rakennustuotteet Oy:n Hyvinkään lasivillatehtaalla. Tavoitteena työssä oli selvittää, mikä on tehtaan aiheuttamien päästöjen hajuvaikutus, ja mitä hajuyhdisteitä valmistusprosessissa muodostuu. Lisäksi työssä selvitettiin miten hajupäästöjä pystyttäisiin vähentämään. Työn kokeellisten tutkimusten aikana kerättiin tietoa hajun esiintymisestä valitulta tarkasteluajanjaksolta sekä mitattiin mm. tehtaan savukaasujen hajupitoisuutta ja koostumusta. Mittauksissa kaasunäytteiden hajupitoisuudeksi saatiin 170 HY/m3, joka kuvaa suhteellisen mietoa hajua. Näytteistä analysoidut haihtuvat orgaaniset yhdisteet olivat suurelta osin peräisin lasivillan valmistuksessa käytetystä sideaineesta, jota lisätään tuotteen joukkoon kuidutusvaiheessa. Ympäristöstä otetuista näytteistä ei kuitenkaan havaittu piipun yhdisteitä, mikä viittaisi siihen, että mittausjaksonaikana tehtaan päästöjen leviäminen ympäristöön on tapahtunut melko pieninä pitoisuuksina. Lisäksi on mahdollista, että ulkoilmassa yhdisteissä tapahtuu kemiallista muutuntaa ja hajontaa, jonka seurauksena yhdisteet muuttuvat. Tehtaan hajuhaitat vaikuttaisivat tutkimustulosten mukaan johtuvan savupainumaksi kutsutusta ilmiöstä. Savupainumaan vaikuttavat kaasun lämpömäärä sekä ympäristön olosuhteet ja topografia. Hajuhaittojen poistamiseksi olisi muodostuvia hajuyhdisteitä pystyttävä vähentämään 95-100 %.

Control and femtosecond time-resolved imaging of torsion in a chiral molecule

We study how the combination of long and short laser pulses can be used to induce torsion in an axially chiral biphenyl derivative (3,5-difluoro-3 ,5 -dibromo-4 -cyanobiphenyl). A long, with respect to the molecular rotational periods, elliptically polarized laser pulse produces 3D alignment of the molecules, and a linearly polarized short pulse initiates torsion about the stereogenic axis. The torsional motion is monitored in real-time by measuring the dihedral angle using femtosecond time-resolved Coulomb explosion imaging. Within the first 4 picoseconds (ps), torsion occurs with a period of 1.25 ps and an amplitude of 3◦ in excellent agreement with theoretical calculations. At larger times, the quantum states of the molecules describing the torsional motion dephase and an almost isotropic distribution of the dihedral angle is measured.We demonstrate an original application of covariance analysis of two-dimensional ion images to reveal strong correlations between specific ejected ionic fragments from Coulomb explosion. This technique strengthens our interpretation of the experimental data

International Partner Management in the Software Industry

The purpose of this research is to describe how the scope of internationalization affects partner management in software companies. The effects are analyzed separately for small and large companies. Partner management is described from three perspectives: who should manage partnerships, how they should be managed and how does the context affect the choice of management style. Inductive case study is selected as research design. Eventually four case companies are chosen. The findings reveal that the size of the company affects the volume whereas the scope of internationalization affects the choice of partner management activities. Companies with high scope of internationalization required a more formal yet flexible management system whereas companies with low scope of internationalization relied more on the informal relations and personal management.

Branding and Marketing Communications of Lifestyle Prescription Drugs in a Strict Legislative Environment

This thesis discusses the different possibilities to brand and promote a patented prescription lifestyle drug through different marketing communications practices. This thesis aims in explaining how branding procedures can be built in circumstances, where the legislative environment is strickt and furthermore, the environment consists of both B-to-B and B-to-C market characteristics simultaneously.

Ensimmäinen tunnettu suomenkielinen kirja

Kirjallisuusarvostelu

Irlantilaisen kansanperinteen keruun suurtyö

Kirja-arvio

Uutta rauhanneuvotteluista 1557

Kirjallisuusarvostelu