Instrument for assessing the quality of mobile emergency pre-hospital care: content validation

OBJECTIVES To validate an instrument to assess quality of mobile emergency pre-hospital care. METHOD A methodological study where 20 professionals gave their opinions on the items of the proposed instrument. The analysis was performed using Kappa test (K) and Content Validity Index (CVI), considering K> 0.80 and CVI ≥ 0.80. RESULTS Three items were excluded from the instrument: Professional Compensation; Job Satisfaction and Services Performed. Items that obtained adequate K and CVI indexes and remained in the instrument were: ambulance conservation status; physical structure; comfort in the ambulance; availability of material resources; user/staff safety; continuous learning; safety demonstrated by the team; access; welcoming; humanization; response time; costumer privacy; guidelines on care; relationship between professionals and costumers; opportunity for costumers to make complaints and multiprofessional conjunction/actuation. CONCLUSION The instrument to assess quality of care has been validated and may contribute to the evaluation of pre-hospital care in mobile emergency services.

Consumer Advisory Bulletin, Health Privacy Act Takes Effect April 14, April 2003

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Consumer Advisory Bulletin, Tips for Buying a Used Car, June 2007

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Consumer Advisory Bulletin, Rapid Tax-Refund Loans A very costly way to gain just a few days on tax refunds, January 2008

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Consumer Advisory Bulletin, Con-artists cash in on people's false hopes and wishful thinking, August 2007

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Consumer Advisory Bulletin, Prevent Home Repair Scams and Disputes, May 2007

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Consumer Advisory Bulletin, Prevent Home Repair Scams and Disputes, May 2007

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Consumer Advisory Bulletin, Sweepstakes Mail Threatens Older Iowans, April 2007

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Consumer Advisory Bulletin, Alert: Consumer Scams after Storms or Floods, August 2007

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Consumer Advisory Bulletin, How to Choose a Cell Phone Plan That Works Best for You, May 2006

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Consumer Advisory Bulletin, Avoid Car-Title Loans, December 2005

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Consumer Advisory Bulletin, Prevent Identity Theft, July 2007

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Consumer Advisory Bulletin, Gift Card Fact Sheet – and Tips for Consumers, December 2007

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Consumer Advisory Bulletin, The "Right-to-Cancel" Law - Know Your Rights!, May 2006

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Consumer Advisory Bulletin, Medicare Rx Drug Discount Cards: Check 'em out -- but Beware of Scams, May 2004

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