Satisfação profissional dos profissionais de saúde: comparação entre serviços com e sem sistema de gestão da qualidade

Mestrado em Gestão e Avaliação de Tecnologias da Saúde

Liderança autêntica e saúde organizacional: um estudo de caso num hospital

O conceito de Liderança tem sido amplamente estudado por diversos autores, sendo já considerado pela literatura como um tema clássico evolutivo. A investigação que aqui se apresenta pretende compreender a mais recente abordagem a esse conceito - a Liderança Autêntica, no contexto específico de um CH público em Portugal. Além disso, é seu propósito perceber se uma Liderança Autêntica é preditora de um Clima Organizacional Autentizótico e se ambos os construtos explicam a Satisfação - com o trabalho em geral e com a supervisão - e a Saúde Mental dos trabalhadores. Procura, ainda, mediante análises exploratórias, estudar a influência de algumas variáveis demográficas e profissionais na Liderança Autêntica, no Clima Organizacional Autentizótico, na Satisfação e na Saúde. Participaram neste estudo de caso 278 trabalhadores, de diferentes grupos profissionais e vínculos contratuais, tendo os resultados obtidos apontado para uma indubitável relação preditiva entre a Liderança Autêntica e a Satisfação com a Supervisão, a Satisfação com o Trabalho em Geral e a Saúde Mental. A Liderança Autêntica é igualmente uma preditora significativa do Clima Organizacional Autentizótico. Este último afigura-se, para a amostra, como explicativo de maior Satisfação e Saúde Mental dos trabalhadores. No que respeita ao estudo das variáveis demográficas (sexo, idade, estado civil e habilitações literárias) e profissionais (vínculo contratual, grupo profissional, nível da organização, antiguidade e sexo do superior hierárquico) em função das variáveis em estudo (Liderança Autêntica, Clima Organizacional Autentizótico, Satisfação e Saúde), concluiu-se que as mulheres evidenciam níveis inferiores de Saúde Mental, comparativamente aos homens. Os homens denotam menor perceção de Liderança Autêntica que as mulheres. Os “mais escolarizados” evidenciam menor Saúde Mental e maior perceção de Liderança Autêntica que os “menos escolarizados”. O grupo “técnico de saúde” está mais satisfeito com o trabalho em geral mas evidencia menor Saúde Mental que o grupo “técnico operacional”. Os trabalhadores cuja chefia é do sexo feminino demonstram níveis inferiores de Saúde Mental. Por fim, comparadas as perceções de Liderança Autêntica entre chefias e trabalhadores não chefias, inferimos que são os primeiros a perceber os líderes como mais autênticos. O estudo apresenta as suas conclusões e aponta estratégias de intervenção em termos da Gestão e Desenvolvimento e Recursos Humanos para o CH em investigação.

Bullying no local de trabalho: a perceção dos profissionais de uma Instituição de Ensino Superior Politécnico norte do país

Dissertação apresentada ao Instituto Politécnico do Porto para obtenção do Grau de Mestre em Gestão das Organizações, Ramo de Gestão de Empresas. Orientada por Prof. Doutor Manuel Salvador Gomes de Araújo

Avaliação de desempenho docente e seus atores

Dissertação apresentada à Escola Superior de Educação de Lisboa para obtenção de grau de mestre em Supervisão em Educação

Professional situation of prosthetics and orthotics recent graduates in ESTeSL

The career of prosthetics and orthotics in Portugal have a recent formative path: need to investigate the employability and employment of the graduates in Prosthetic and Orthotics (P&O) in ESTeSL between the academic years of 2004/05 and 2012/13; approaching to socio-demographic data and also academic and professional path. The questionnaire was applied to the P&O professional population graduated in ESTeSL. The results had been important to observe the future perspectives trends for the profession.

Tuberculosis Control Program and patient satisfaction, Rio de Janeiro, Brazil

OBJECTIVE To evaluate factors associated with users’ satisfaction in the Tuberculosis Control Program. METHODS A cross-sectional study of 295 patients aged ≥ 18 years, with two or more outpatient visits in the Tuberculosis Control Program, in five cities in the metropolitan region of Rio de Janeiro, RJ, Southeastern Brazil, in 2010. Considering an estimated population of 4,345 patients, the sampling plan included 15 health care units participating in the program, divided into two strata: units in Rio de Janeiro City, selected with probability proportional to the monthly average number of outpatient visits, and units in the other four cities. In the units, four temporal clusters of five patients each were selected with equal probability, totaling 300 patients. A questionnaire investigating the users’ clinical and sociodemographic variables and aspects of care and service in the program relevant to user satisfaction was applied to the patients. Descriptive statistics about users and their satisfaction with the program were obtained, and the effects of factors associated with satisfaction were estimated. RESULTS Patients were predominantly males (57.7%), with a mean age of 40.9 and with low level of schooling. The mean treatment time was 4.1 months, mostly self-administered (70.4%). Additionally, 25.8% had previously been treated for tuberculosis. There was a high level of satisfaction, especially regarding medication provision, and respect to patients by the health professionals. Patients who were younger (≤ 30), those on self-administered treatment, and with graduate level, showed less satisfaction. Suggestions to improve the services include having more doctors (70.0%), and offering exams in the same place of attendance (55.1%). CONCLUSIONS Patient satisfaction with the Tuberculosis Control Program was generally high, although lower among younger patients, those with university education and those on self-administered treatment. The study indicates the need for changes to structural and organizational aspects of care, and provides practical support for its improvement.

Social capital, social participation and life satisfaction among Chilean older adults

OBJECTIVE To examine factors associated with social participation and their relationship with self-perceived well-being in older adults. METHODS This study was based on data obtained from the National Socioeconomic Characterization (CASEN) Survey conducted in Chile, in 2011, on a probability sample of households. We examined information of 31,428 older adults living in these households. Descriptive and explanatory analyses were performed using linear and multivariate logistic regression models. We assessed the respondents’ participation in different types of associations: egotropic, sociotropic, and religious. RESULTS Social participation increased with advancing age and then declined after the age of 80. The main finding of this study was that family social capital is a major determinant of social participation of older adults. Their involvement was associated with high levels of self-perceived subjective well-being. We identified four settings as sources of social participation: home-based; rural community-based; social policy programs; and religious. Older adults were significantly more likely to participate when other members of the household were also involved in social activities evidencing an intergenerational transmission of social participation. Rural communities, especially territorial associations, were the most favorable setting for participation. There has been a steady increase in the rates of involvement of older adults in social groups in Chile, especially after retirement. Religiosity remains a major determinant of associativism. The proportion of participation was higher among older women than men but these proportions equaled after the age of 80. CONCLUSIONS Self-perceived subjective well-being is not only dependent upon objective factors such as health and income, but is also dependent upon active participation in social life, measured as participation in associations, though its effects are moderate.

Formação Contínua de Professores e Tecnologias de Informação e Comunicação no Distrito de Setúbal: um estudo de avaliação

A Formação Contínua em Contexto de Prática Efectiva foi um modelo de formação contínua implementado em cinco Centros de Formação de Associações de Escolas do Distrito de Setúbal. Após um ano da sua implementação, optou-se pela realização de um estudo de avaliação que utilizou para recolha de dados o inquérito por questionário. Foi dirigido aos professores a leccionar nas escolas de cada centro. A análise englobou o nível de satisfação dos docentes participantes no estudo, relativamente ao tipo de Formação Contínua que realizaram nos últimos anos e permitiu: conhecer as competências e conhecimentos de base tecnológica dos professores; conhecer as suas necessidades de formação futuras e analisar como são assimiladas pelos professores as novas formas de Formação Contínua quer de carácter misto, presencial e a distância (“blended-learning”) quer online. The Continuing Professional Development in the context of effective practice was a model of teachers’ training implemented in five Schools Associations’ Training Centers in the District of Setúbal. After a year of its implementation it took place an assessment study using a survey, directed to the teachers that teach in the schools of the five Centers. The analysis approached teachers’ level of satisfaction participating in the study about the type of Continuing Training in which they enrolled in recent years; it allowed to know teachers’ ICT skills and knowledge; it allowed to identify future training needs and examine how new models of Continuing Training are understood by teachers in either blended or distance learning.

Users’ dissatisfaction with dental care: a population-based household study

OBJECTIVE To examine whether demographic, socioeconomic conditions, oral health subjectivity and characterization of dental care are associated with users’ dissatisfaction with such are.METHODS Cross-sectional study of 781 people who required dental care in Montes Claros, MG, Southeastern Brazil, in 2012, a city with of medium-sized population situated in the North of Minas Gerais. Household interviews were conducted to assess the users’ dissatisfaction with dental care (dependent variable), demographic, socioeconomic conditions, oral health subjectivity and characterization of dental care (independent variables). Sample calculation was used for the finite population, with estimates made for proportions of dissatisfaction in 50.0% of the population, a 5.0% error margin, a non-response rate of 5.0% and a 2.0% design effect. Logistic regression was used, and the odds ratio was calculated with a 5% significance level and 95% confidence intervals.RESULTS Of the interviewed individuals, 9.0% (7.9%, with correction for design effect) were dissatisfied with the care provided. These were associated with lower educational level; negative self-assessment of oral health; perception that the care provider was unable to give dental care; negative evaluation of the way the patient was treated, the cleanliness of the rooms, based on the examination rooms and the toilets, and the size of the waiting and examination rooms.CONCLUSIONS The rate of dissatisfaction with dental care was low. This dissatisfaction was associated with socioeconomic conditions, subjectivity of oral health, skill of the health professionals relating to the professional-patient relationship and facility infrastructure. Educational interventions are suggested that aim at improving the quality of care among professionals by responsible agencies as is improving the infrastructure of the care units.

Asthenopic symptoms and binocular vision of professional users of optical microscope

Desde 1935 que tem sido demonstrada a relação entre a execução de um trabalho de perto prolongado e o aparecimento de queixas visuais astenópicas. Anomalias da VB encontram-se significativamente aumentadas ao fim de um dia de trabalho com fixação de perto. Diminuição significativa da amplitude de acomodação e convergência depois de quatro dias a realizar uma atividade de perto. Objectivo geral: avaliar o estado da visão binocular dos profissionais de Anatomia Patológica utilizadores de microscópio ótico. Objectivos específicos: identificar as queixas astenópicas mais frequentes dos profissionais durante o trabalho com o microscópio ótico; comparar o estado da VB no início e no final de uma semana de trabalho; correlacionar o estado da VB com as queixas astenópicas sentidas pelos profissionais; correlacionar as queixas astenópicas com as horas e o número de anos de trabalho com o microscópio.

Using the TRAILER tool for managing informal learning in academic and professional contexts: the learner perspective

Informal Learning plays an important role in everyone's life and yet we often are unaware of it. The need to keep track of the knowledge acquired through informal learning is increasing as its sources become increasingly diverse. This paper presents a study on a tool developed to help keeping track of learners' informal learning, both within academic and professional contexts, This tool, developed within the European Commission funded TRAILER project, will further integrate the improvements suggested by users during the piloting phase. The two studied contexts were similar regarding the importance and perception of Informal Learning, but differed concerning tool usage. The overall idea of managing one's informal learning was well accepted and welcomed, which validated the emerging need for a tool with this purpose.

Collaborative environment to support a professional community

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para obtenção do grau de Mestre em Engenharia Electrotécnica e de Computadores

Work, malaise, and well-being in Spanish and Latin-American doctors

ABSTRACT OBJECTIVE To analyze the relations between the meanings of working and the levels of doctors work well-being in the context of their working conditions. METHOD The research combined the qualitative methodology of textual analysis and the quantitative one of correspondence factor analysis. A convenience, intentional, and stratified sample composed of 305 Spanish and Latin American doctors completed an extensive questionnaire on the topics of the research. RESULTS The general meaning of working for the group located in the quartile of malaise included perceptions of discomfort, frustration, and exhaustion. However, those showing higher levels of well-being, located on the opposite quartile, associated their working experience with good conditions and the development of their professional and personal competences. CONCLUSIONS The study provides empirical evidence of the relationship between contextual factors and the meanings of working for participants with higher levels of malaise, and of the importance granted both to intrinsic and extrinsic factors by those who scored highest on well-being.

Exposure to psychosocial risk factors in the context of work: a systematic review

ABSTRACT OBJECTIVE To analyze the scientific literature about the effects of exposure to psychosocial risk factors in work contexts. METHODS A systematic review was performed using the terms “psychosocial factors” AND “COPSOQ” in the databases PubMed, Medline, and Scopus. The period analyzed was from January 1, 2004 to June 30, 2012. We have included articles that used the Copenhagen Psychosocial Questionnaire (COPSOQ) as a measuring instrument of the psychosocial factors and the presentation of quantitative or qualitative results. German articles, psychometric studies or studies that did not analyze individual or work factors were excluded. RESULTS We included 22 articles in the analysis. Individual factors, such as gender, age, and socioeconomic status, were analyzed along with work-related factors such as labor demands, work organization and content, social relationships and leadership, work-individual interface, workplace values, justice and respect, personality, health and well-being, and offensive behaviors. We analyzed the sample type and the applied experimental designs. Some population groups, such as young people and migrants, are more vulnerable. The deteriorated working psychosocial environment is associated with physical health indicators and weak mental health. This environment is also a risk factor for the development of moderate to severe clinical conditions, predicting absenteeism or intention of leaving the job. CONCLUSIONS The literature shows the contribution of exposure to psychosocial risk factors in work environments and their impact on mental health and well-being of workers. It allows the design of practical interventions in the work context to be based on scientific evidences. Investigations in specific populations, such as industry, and studies with more robust designs are lacking.

Managing Informal Learning in professional contexts: the learner’s perspective

Informal Learning is present in everyone's life but its awareness only recently has been reported. The need to keep track of the knowledge acquired this way is increasing as its sources diversity also increases. This work presents the pilots trials on the use of a tool developed to help keeping track of the learners’ informal learning, within a number of companies spread out in three countries. This tool developed through the European Commission funded project TRAILER, is still under development, which will allow integrating the set of improving suggestions obtained from users during the piloting phase. The overall idea of managing one’s informal learning was well accepted and welcomed, which validated the emerging need for a tool with this purpose.