Sentido de pertenencia, compromiso afectivo y probabilidad de continuar en el futuro en empleados que proporcionan servicios de contact center en España y en Perú

Actualmente muchas empresas especializadas en servicios de contact center afincadas en España trasladan la producción de sus servicios a algunos países sudamericanos con el objetivo de reducir costes y aumentar el rendimiento empresarial. Pero estas empresas deben afrontar problemas nuevos en dichos países que no encuentran cuando sus servicios se producen en España, como una elevada tasa de rotación de los empleados. Con el objetivo de abordar el estudio de los factores que pueden explicar las diferentes tasas de rotación encontradas en este tipo de empresas en función del país de producción, se analiza la relación que presentan el compromiso organizacional y el sentido de pertenencia, dos constructos que la investigación previa ha mostrado que se asocian a la permanencia de los empleados, y la probabilidad de continuar a corto y largo plazo e dichas empresas. Un total de 321 empleados peruanos y 364 empleados españoles pertenecientes a una misma empresa cumplimentaron un cuestionario que permitía medir las variables descritas. Los resultados hallados muestran que los empleados peruanos tienen mayores niveles de sentido de pertenencia y compromiso organizacional en comparación con la muestra de empleados españoles. A pesar de ello, no se asocian a la probabilidad de continuar en la empresa a corto plazo, a diferencia de lo que ocurre en la muestra española. Se discuten los resultados obtenidos.

Représentations des langues et des identités : le cas de la diaspora serbe au sud de la France

Nous proposons d’interroger, dans cette contribution, les représentations sociolinguistiques des immigrés issus de la diaspora ex-yougoslave, installés au sud de la France, qui vivent au quotidien le contact entre la langue maternelle (langue de la maison ou de l’environnement familial) et le français (langue de l’environnement social). Les réflexions que nous proposons ici s’insèrent dans le projet « Représentations des langues et des identités en Méditerranée en contexte plurilingue » (EA739 Dipralang). Notre étude de cas permet d’explorer les frontières de ce projet (langues de migration plutôt que langues minoritaires d’implantation historique) et le rôle des représentations sociolinguistiques dans la structuration des identités de leurs locuteurs.

Introduction du numéro – Images de langues minoritaires en Méditerranée : dynamiques sociolinguistiques et productions idéologiques

Ce numéro de la revue Circula présente une unité théorique très forte, assurée de deux manières. D’une part, il réunit des communications qui présentent toutes les résultats de recherche d’un groupe international investi dans un projet intitulé « Représentations des langues et des identités en Méditerranée en contexte plurilingue ». Ce projet a été mené à bien entre 2013 et 2015 avec le soutien institutionnel principal de la Maison des Sciences de l’Homme de Montpellier, mais aussi de l’EA 739 Dipralang, de l’Université de Tlemcen (Algérie) et de l’association LEM-Italia (Italie). De ce fait, les recherches de chacun ont été enrichies des échanges en présentiel, à l’occasion de trois journées d’études organisées à l’Université Paul-Valéry Montpellier, mais aussi de discussions menées par courrier électronique.

Lo que los trabajadores quieren vs. lo que las empresas necesitan. Implementación de las anclas de carrera de Edgar Schein en un contact centre

El compromiso laboral entre los trabajadores y las organizaciones es uno de los activos con mayor poder explicativo para consolidar un alto desempeño e incrementar la productividad. Para lograr eso es fundamental conocer cuáles son las vocaciones de los trabajadores actuales y futuros y de qué manera estas motivaciones de carrera encuentran articulación con la misión y la visión de la compañía. El problema es que las empresas fallan sistemáticamente en este proceso. El modelo de anclas de carrera (ac) de Edgar Schein es una metodología que permite conocer cuáles son las motivaciones de carrera de los individuos. Este documento tiene como propósito establecer un vínculo entre las ac y los procesos de selección, vinculación, y retención del capital humano en un contact centre que se desempeña en Bogotá, Colombia. Para alcanzar este propósito, se implementó el modelo de ac en una muestra de 116 trabajadores del área de gestión de esta compañía. El informe presenta el análisis de resultados y las propuestas sugeridas por los autores a la gerencia de la compañía.

Pour une approche contrastive du présent simple en français et en portugais

Les temps du passé ont toujours constitué une pierre d’achoppement aussi bien dans l’enseignement du français aux étudiants lusophones que dans celui du portugais aux francophones. Le flot continu d’articles sur ce sujet attesterait, à lui seul, la difficulté du problème. Mais aussi étonnant que cela puisse paraître, il n’existe à ce jour aucune étude systématique qui aborde sur une base théorique le présent simple dans le passage du français vers le portugais et/ou vice-versa. Or, une telle étude nous paraît une voie de recherche intéressante et fructueuse qui ouvre de nombreuses perspectives de recherche, dont les possibilités d’application, que ce soit au domaine de l’enseignement des langues étrangères ou celui de la traduction, ne sont pas négligeables. Cette réflexion est d’autant plus urgente que l’emploi du présent simple pose de sérieux problèmes aux élèves lusophones plus inexpérimentés. En effet, ces derniers ont parfois beaucoup de peine à trouver les bonnes correspondances du présent simple en portugais. Afin d’aboutir à des conclusions fiables sur les similarités et les divergences entre le français et le portugais quant aux conditions d’apparition et au mode de fonctionnement du présent simple, nous nous attacherons, dans l’étude contrastive qui suit, à examiner des échantillons de textes littéraires français traduits en portugais et des extraits de textes littéraires portugais traduits en français1. Il s’agira essentiellement de montrer, en recourant à la Théorie des Opérations Énonciatives d’Antoine Culioli (Culioli, 1990; Campos & Xavier, 1991; Campos, 1997, 1998, entre autres), par quels moyens linguistiques le portugais exprime les valeurs aspectuo-temporelles associées au présent simple en français.

Water-contact patterns and schistosoma mansoni infection in a rural community in northeast Brazil

We evaluated the influence of water-related human activities, contaminative behaviour, house location, education and socio-economic status on endemic Schistosoma mansoni infection. The study was conducted in a hilry non-irrigated area of rural northeast Brazil amongst a defined population of subsistence farmers, of whom 93% were infected by age 20. The area was mapped, water bodies were surveyed, and a detailed questionnaire was performed on each household. Infection was assessed by duplicate stool examinations using the sensitive Bell technique to quantify egg excretion. For each household, and index of intensity of infection was computed by grouping individual log-transformed egg counts as an age-sex adjusted Z score. Few households had a sanitary installation or a domestic water supply. However, neither water-contact nor contaminative behavior were indiscriminate. The people made considerable effort to defaecate far from a water source, to obtain household drinking water from the cleanest source, and to bathe only at certain sites where privacy is assured. Land ownership and literacy correlated poorly with the household index of intensity of infection. The key influence on infection status was the relative location of the house and snail-free or snail colonized water sources. In this area, a safe domestic water supply is the critical input needed to achieve definitive control of endemic Schistosomiasis.

Occupational and domiciliary contact with dogs as factors of risk to human infection with Toxocara larvae

The contact with dogs at home or place of work has been investigated as factors of risk in the occurrence of the visceral larva migrans syndrome caused by Toxocara, in man. Through the E.L.I.S.A. (enzyme-linked immunosorbent assay) technique, the presence of antibodies to Toxocara was searched in the sera of 79 women who have been raising or had raised dogs at home in the last two years and 123 men, who were municipal public employees in charge of the capture and keeping of stray dogs. The control groups were constituted by 205 sera from women who denied domiciliary contact with dogs, at least in the last two years, and 139 sera from men whose occupation did not urge them to contact with dogs. A significant more elevated frequency of antibodies to Toxocara was observed among women with domiciliary contact with dogs; nevertheless, there was not a significant difference in the positive rates in the case of men with occupational contact with dogs.

A multivariate analysis of socio-demographic factors, water contact patterns and Schistosoma mansoni infection in an endemic area in Brazil

Associations between socio-demographic factors, water contact patterns and Schistosoma mansoni infection were investigated in 506 individuals (87% of inhabitants over 1 year of age) in an endemic area in Brazil (Divino), aiming at determining priorities for public health measures to prevent the infection. Those who eliminated S. mansoni eggs (n = 198) were compared to those without eggs in the stools (n = 308). The following explanatory variables were considered: age, sex, color, previous treatment with schistosomicide, place of birth, quality of the houses, water supply for the household, distance from houses to stream, and frequency and reasons for water contact. Factors found to be independently associated with the infection were age (10-19 and > 20 yrs old), and water contact for agricultural activities, fishing, and swimming or bathing (Adjusted relative odds = 5.0, 2.4, 3.2, 2.1 and 2.0, respectively). This suggests the need for public health measures to prevent the infection, emphasizing water contact for leisure and agricultural activities in this endemic area.

Water-contact patterns and risk factors for Schistosoma mansoni infection in a rural village of Northeast Brazil

Schistosomiasis mansoni in the Serrano village, municipality of Cururupu, state of Maranhão, Brazil, is a widely spread disease. The PECE (Program for the Control of Schistosomiasis), undertaken since 1979 has reduced the prevalence of S. mansoni infection and the hepatosplenic form of the disease. Nevertheless piped water is available in 84% of the households, prevalence remains above 20%. In order to identify other risk factors responsible for the persistence of high prevalence levels, a cross-sectional survey was carried out in a systematic sample of 294 people of varying ages. Socioeconomic, environmental and demographic variables, and water contact patterns were investigated. Fecal samples were collected and analyzed by the Kato-Katz technique. Prevalence of S. mansoni infection was 24.1%, higher among males (35.5%) and between 10-19 years of age (36.6%). The risk factors identified in the univariable analysis were water contacts for vegetable extraction (Risk Ratio - RR = 2.92), crossing streams (RR = 2.55), bathing (RR = 2.35), fishing (RR = 2.19), hunting (RR = 2.17), cattle breeding (RR = 2.04), manioc culture (RR = 1.90) and leisure (RR = 1.56). After controlling for confounding variables by proportional hazards model the risks remained higher for males, vegetable extraction, bathing in rivers and water contact in rivers or in periodically inundated parts of riverine woodland (swamplands)

Nickel Contact Dermatitis in Fortaleza, Ceará, Brazil: 1993-1994

This work consists in an evaluation of the occurrence of nickel contact dermatitis, its distribution between sexes and in which parts of the body the dermatitis usually occurs. It was accomplished a two year (1994-1995) retrospective study of 404 patch-tested patients which had previous clinical diagnosis of contact dermatitis. The occurrence of nickel sensitisation was 19,8%. 88,8% of these 19,8% were women and the rest, 11,2%, were men. The lesions were present predominantly on hands, forearms, earlobes and feet. The authors comment about possible variations of occurrence of nickel contact dermatitis in rural areas and/or tropical countries

QUESTIONNAIRES IN THE SCREENING FOR Schistosoma mansoni INFECTION: A STUDY OF SOCIO DEMOGRAPHIC AND WATER CONTACT VARIABLES IN FOUR COMMUNITIES IN BRAZIL

The use of questionnaires has been recommended for identifying, at a lower cost, individuals at risk for schistosomiasis. In this study, validity of information obtained by questionnaire in the screening for Schistosoma mansoni infection was assessed in four communities in the State of Minas Gerais, Brazil. Explanatory variables were water contact activities, sociodemographic characteristics and previous treatment for schistosomiasis. From 677, 1474, 766 and 3290 individuals eligible for stool examination in the communities, 89 to 97% participated in the study. The estimated probability of individuals to be infected, if they have all characteristics identified as independently associated with S.mansoni infection, varied from 15% in Canabrava, to 42% in Belo Horizonte, 48% in Comercinho and 80% in São José do Acácio. Our results do not support the hypothesis that a same questionnaire on risk factors could be used in screening for S.mansoni infection in different communities.

RubBer Contact Dermatitis in patients attended at Walter Cantídio Hospital, Federal University of Ceará, Brasil

Nowadays 70% of the world's rubber supply is synthesized artificially. The process involved in its manufacture is vulcanization which requires many chemical substances for speeding the process, as antioxidants to prevent deterioration of rubber, or others. These substances may constitute important sensitizers and thus be responsible for dermatological diseases like contact dermatitis. The objective of this study is to search for the main sensitizers among these rubber chemicals in a population mostly composed by women of a tropical country and compare the results with the ones obtained from previous studies which tested populations mainly composed by men and on different climates.

Hemorrhagic syndrome and Acute renal failure in a pregnant woman after contact with Lonomia caterpillars: a case report

A case of a 37-week pregnant woman who developed a hemorrhagic syndrome and acute renal failure after contact with Lonomia caterpillars is reported. The accident also initiated labour and the patient gave birth to an alive child. Some pathophysiological aspects of the genital bleeding and of the acute renal failure are discussed.

Determination of Microcystin-LR in waters in the subnanomolar range by sol–gel imprinted polymers on solid contact electrodes

The present work reports new sensors for the direct determination of Microcystin-LR (MC-LR) in environmental waters. Both selective membrane and solid contact were optimized to ensure suitable analytical features in potentiometric transduction. The sensing layer consisted of Imprinted Sol–Gel (ISG) materials capable of establishing surface interactions with MC-LR. Non-Imprinted Sol–Gel (NISG) membranes were used as negative control. The effects of an ionic lipophilic additive, time of sol–gel polymerization, time of extraction of MC-LR from the sensitive layer, and pH were also studied. The solid contact was made of carbon, aluminium, titanium, copper or nickel/chromium alloys (80 : 20 or 90 : 10). The best ISG sensor had a carbon solid contact and displayed average slopes of 211.3 mV per decade, with detection limits of 7.3 1010 M, corresponding to 0.75 mg L1 . It showed linear responses in the range of 7.7 1010 to 1.9 109 M of MC-LR (corresponding to 0.77–2.00 mg L1 ), thus including the limiting value for MC-LR in waters (1.0 mg L1 ). The potentiometric-selectivity coefficients were assessed by the matched potential method for ionic species regularly found in waters up to their limiting levels. Chloride (Cl) showed limited interference while aluminium (Al3+), ammonium (NH4 + ), magnesium (Mg2+), manganese (Mn2+), sodium (Na+ ), and sulfate (SO4 2) were unable to cause the required potential change. Spiked solutions were tested with the proposed sensor. The relative errors and standard deviation obtained confirmed the accuracy and precision of the method. It also offered the advantages of low cost, portability, easy operation and suitability for adaptation to flow methods.

Skin lesions simulating blue toe syndrome caused by prolonged contact with a millipede

Venomous animals are those that, by means of a hunting and defense mechanism, are able to inject their prey with a toxic substance produced in their bodies, directly from specialized glands (e.g., tooth, sting, spur) through which the poison passes. Millipedes are poisonous animals; they can be harmful to humans, and their effects usually manifest as erythematous, purpuric, and cyanotic lesions; local pain; and paresthesia. Here, we report a case of skin contact with a millipede for 6h resulting in skin lesions similar to blue toe syndrome.