Third-party complaints and firm performance: an application in Spanish banking

This article focuses on the impact of third-party complaints on firm performance. We propose two research hypotheses, which are developed from the literature of dissatisfaction, emotions, and economics. The methodology is based on an event study to estimate variation in firm share returns in the stock market due to the publication of the Annual Complaints Service Report by the Bank of Spain; as well as a regression analysis to examine the impact of the number of complaints per branch on the variation obtained. The empirical focus is on a sample of eleven banks to which complaints were made and which were quoted on the Spanish Stock Exchange between 1992 and 2001. The results show a negative impact of the publication of these annual complaint reports on the share returns of the banks concerned. Additionally, these returns have a negative relationship with the number of complaints per branch.

The effect of innovation on hotel market value

The purpose of this article is to analyze the effect of hotel innovations on firm value. Specifically, this study fills a research gap in the previous literature by examining this effect through market value and by distinguishing the potentially different impacts of distinct innovation types: product, process, organization and marketing. This research contributes to consolidating the empirical evidence of hotel innovation and performance by analyzing whether distinct types of innovation lead to different levels of results. The findings show that innovations are perceived to have a positive impact on the future sales of the company: in a four-day period (0,+3), there is an increase in stock exchange returns of 1.53%. In terms of innovation types, process and marketing innovations are found to have a higher positive effect on hotel market value than product and organization innovations; which is explained by potential cost differences among innovations.

Desempenho de longo prazo de IPOs no Brasil: um estudo para o período de 2004 a 2015

O objetivo deste trabalho é avaliar o desempenho de longo prazo das empresas que abrem o capital no Brasil. Os fenômenos de (1) valorização no primeiro dia de negócios pós-IPO (underpricing) seguido de (2) desempenho inferior ao mercado no longo prazo (long-run underperformance) foram amplamente documentados em trabalhos de outros autores. O foco do estudo está em verificar a persistência dessa baixa performance quando alongamos o período de avaliação para 5 anos. Adicionalmente, o estudo pretende entender que fatores são determinantes no desempenho destas ações no longo prazo. O trabalho analisa 128 IPOs ocorridos no período de 2004 a 2012 na Bovespa. Os resultados apontam para evidências estatisticamente significantes de underpricing. Este underpricing foi mais acentuado entre os anos de 2004 a 2008, período precursor da crise financeira do subprime. Quando se analisa a performance de longo prazo os resultados apontam que a carteira de IPOs apresentou performance abaixo do mercado até o 29° mês. Os IPOs lançados no período pré-crise do subprime tiveram performance abaixo do mercado após 3 anos, enquanto que os IPOs lançados no pós-crise tiveram retorno acima do mercado para 3 e 5 anos. Não foi identificada a persistência da baixa performance dos IPOs além do 29° mês. Três variáveis principais mostraram significância na explicação dos retornos de longo prazo: (1) o período de lançamento das ações, (2) o percentual de alocação de investidores estrangeiros, (3) e a reputação do coordenador da oferta. Os IPOs lançados no período pós-crise do subprime observaram melhor performance no longo prazo. Também apresentaram melhor performance os IPOs com maior presença de investidor estrangeiro. Adicionalmente, existe uma relação inversa entre a reputação do coordenador líder da oferta e a performance de longo prazo.

Money trust investigation. : Investigation of financial and monetary conditions in the United States under House resolutions nos. 429 and 504, before a subcommittee of the Committee on banking and currency. (In three volumes).

Arsene P. Pujo, chairman.

The history of England from the accession of James II.

Mode of access: Internet.

Money trust investigation. Investigation of financial and monetary conditions in the United States under House resolutions nos. 429 and 504, before a subcommittee of the Committee on banking and currency. (In four volumes) ....

The hearings, paged continuously, as in this issue, were published also in current numbers. The "Report of the committee appointed pursuant to House resolutions 429 and 504 to investigate the concentration of control of money and credit", together with "Views of the minority" by Everis A. Hayes, Frank E. Guernsey and William H. Heald, and "Views of Mr. McMorran", was published as House rept. 1593, 62d Cong., 3d sess. The "Report" without minority views, and the "Minority report of Henry McMorran" were also published separately without document series notes.

Acme library of modern classics /

Goldsmith, O. Vicar of Wakefield.--Saint-Pierre, J.H.B. Paul and Virginia.--Johnson, S. Rasselas.--Saintine, J.X.B. Picciola.--La Motte-Fouquè, F.H.K. The two captains.

Library of universal knowledge.

Mode of access: Internet.

Stories and ballads for young folks /

Mode of access: Internet.

The pilgrim's progress : from this world to that which is to come /

Mode of access: Internet.

The Book of fables : containing Aesop's fables : complete, with text based upon Croxall, La Fontaine and L'Estrange : with copious additions from other modern authors /

Includes index.

Library of universal knowledge.

Mode of access: Internet.

Proceedings

Mode of access: Internet.

Essentials of marketing livestock;

Mode of access: Internet.

Days of the past; a medley of memories,

I. The rural revolution.--II. The changes in London.--III, The evolution of the hotel and restaurant.--IV. In London lodgings.--V. The Thames above bridges.--VI. Older Edinburgh.--VII. Old Scottish ecclesiasticism.--VIII. Some military memories.--IX. Some flutters on the stock exchange.--X. Literary recollections.--XI. More literary recollections.--XII. Friends of the Athenæum.--XIII. Rambles with rod and gun.--XIV. Keepers and hill shepherds.--XV. The shepherds and the poachers.--XVI. The last of the road.