Implementation of Customer Relationship Management Strategy in Pulp Company

Työn tarkoituksena oli löytää Asiakkuuksienhallintastrategian käyttöönoton ongelmakohtia asiakkuuksienhallintaan erikoistuneen konsulttiyrityksen asiakasyrityksen taholta. Lisäksi työssä etsitään ratkaisuja asiakkuusteorian viemiseksi käytäntöön. Työn anti on asiakkuusstrategian käytäntöön panon ongelmakohtien paikallistaminen, prosessin vaiheiden kuvaaminen sekä asiakkuuksienhallinnan tutkiminen lähtökohtana asiakkaalle tuotettu arvo. Asiakkuusstrategian implementoinnin ongelmakohtien ja kriittisten menestystekijöiden kuvaus ja vertailu käsitellään empiirisessä osassa suhteuttaen teoriaosuuden materiaaliin. CRM Group:n kannalta työ mahdollistaa osaltaan asiakasprojektien kehitystyön.Kirjallisuusosan pohjalta implementoinnin kannalta kriittisiksi menestystekijöiksi nousivat tietoteknisten ratkaisujen sulauttaminen osaksi asiakkuusstrategiaa tukevia toimintoja, aidon synergian löytäminen asiakas – toimittaja –suhteeseen sekä asiakkuusstrategiaa kehittävän organisaation sisäinen resursointi ja henkilöstön sitouttaminen.

Tandem-MAG-hitsauksen soveltuvuus isojen levylakanoiden valmistamiseen

Diplomityön tavoitteena oli selvittää tandem-MAG-hitsausmenetelmän soveltuvuus isojen levylakanoiden valmistamiseen. Päätavoitteena oli selvittää suurimmat saavutettavat hitsausnopeudet sekä railonvalmistukselle asetettavat vaatimukset kahdella laivanrakennusteräksellä. Tutkimuksessa käytettiin omia hitsauskokeita ja liitokset testattiin luokitusseurojen vaatimusten mukaisesti. Selvitettiin myös syntyvät hitsausmuodonmuutokset sekä edut ja rajoitukset verrattuna laserhitsaukseen. Lisäksi laadittiin ei-synergiselle pulssihitsauslaitteistolle suuntaa-antava synergiakäyrä tätä sovellusta varten hitsauskokeiden perusteella. Tandem-MAG-hitsaus osoittautui erittäin kilpailukykyiseksi hitsausmenetelmäksi sovelluksessa. Magneettisen puhalluksen havaittiin olevan merkittävä häiriötekijä tällä menetelmällä hitsattaessa.

Identification and Management of Operational Risks in IT Organization of Financial Service Provider

Työn tavoitteena on tunnistaa toiminnallisia riskitekijöitä rahoituspalveluita tarjoavan yrityksen IT-organisaatiossa sekä löytää arkipäiväisiä keinoja hallita näitä riskejä. Työssä riskejä on myös tarkasteltu mahdollisen ulkoistuksen yhteydessä. Fuusiot ovat yleisiä rahoitusalan yrityksissä. Yhteenliittymien tuloksena yritysten IT-arkkitehtuuri voi olla monimutkainen ja kulttuurierot yrityksessä suuria. Synergia- ja mittakaavaetuja saadakseen yritys keskittää toimintojaan ja IT-ratkaisujaan. Riskien tunnistaminen on riskienhallintaprosessin tärkein vaihe. Tässä tutkimuksessa riskit ja riskitekijät tunnistettiin itsearvioinnin avulla kysymyssarjoja hyväksikäyttäen. Monet riskitekijät liittyivät sisäisen valvonnan ja seurannan puutteisiin. Myöhemmin näille riskeille pohdittiin työryhmässä käytännönläheisiä hallintakeinoja. Yritys voi siirtää tai jakaa IT -riskejä ulkoistamalla. Ulkoistaminen voi kuitenkin tuoda mukaan myös uusia riskitekijöitä. Ennen ulkoistamispäätöstä yrityksen sisäisten prosessien ja organisaation on oltava järjestyksessä, jotta sopimuksen kannattavuutta voidaan verrata luotettavasti saman palvelun tuottamiseen sisäisesti.

Kuivumiskutistuman yhteys massaseosten ominaisuuksien synergiseen käyttäytymiseen

Diplomityön tavoitteena oli selvittää kuivumiskutistuman yhteyttä massojen synergiseen käyttäytymiseen. Kirjallisuusosassa on pohdittu kuitujen, kuitujen koostumuksen ja massaseosten ominaisuuksien vaikutusta kuivumiskutistumiseen. Lisäksi on pohdittu erilaisten kuivatustapojen vaikutusta kuivumiskutistuman suuruuteen ja SC-paperin mekaanisiin ominaisuuksiin. Kokeellisessa osassa valmistettiin kiertovedellä seosarkkeja. Massoina seoksissa käytettiin hioketta, TMP:tä ja kahta eri valmistajan sellua, jotka molemmat koostuivat kuusesta ja männystä. Seosarkkeja kuivattiin vapaasti, estetysti ja siten, että arkkia vedettiin konesuunnassa 2 % ja siten, että arkin annettiin kutistua konesuunnassa 2 %. Vapaasti kutistuneista arkeista mitattiin kuivumiskutistuma, käyttäen mahdollisimman tarkkaa menetelmää, jotta saatiin selville kunkin massaseoksen ja puhtaan massan kutistumapotentiaali. Kokeellisen osan mittaustulosten perusteella työssä pohdittiin kuivumiskutistumisen yhteyttä massojen synergiseen käyttäytymiseen. Tuloksista käy ilmi, että kuivumiskutistumalla on yhteys massaseosten synergiseen käyttäytymiseen. Kuivumiskutistuma vaikuttaa eniten selluilla, joilla on suurin kutistumispotentiaali. Arkin kuivuessa, kuitujen kutistuessa, rikkoutuu arkissa jo syntyneitä sidoksia heikentäen mm. vetolujuutta. Sidoksien rikkoutuminen ilmenee selvästi valonsironnan kasvamisena, mutta myös palstautumislujuuden huonontumisena, joka kertoo sidosten vähentymisestä. Selluosuuden kasvattaminen vaikuttaa useimpien arkin ominaisuuksia huonontaen ja siis synergiaa huonontaen. Puhtaita massoja vertaillessa puhtailla selluilla on useimpien ominaisuuksien kohdalla huonoimmat suhteellisesti saavutetut lujuudet, joten selluista ei saada kaikkea lujuuspotentiaalia, mikä taas näkyy selvästi selluosuuden kasvaessa suurempana poikkeamina additiivisesti lasketuista lujuuksista. Mekaanisilla massoilla, joilla on pienempi kuivumiskutistuma, ei vaikutus ole niin voimakas kuin selluilla ja puhtaat mekaaniset massat säilyttävätkin ominaisuutensa paremmin kuin sellut.

Correlação da área do cordão umbilical com parâmetros antropométricos em gestações normais

OBJETIVO: Este objetivou aferir a área de secção transversa do cordão umbilical (ASTCU) em gestações normais, com idade gestacional entre 20 e 40 semanas, para a construção de uma curva de valores normais para tal parâmetro. MATERIAIS E MÉTODOS: Foi realizado estudo transversal para determinar os valores de referência para a ASTCU em gestações normais (pacientes com datas precisas da última menstruação e exame ultra-sonográfico realizado antes da 20ª semana, sem qualquer doença conhecida). As medidas da ASTCU foram obtidas em plano adjacente à inserção do cordão umbilical no abdome. Os aparelhos de ultra-som utilizados foram da marca Synergy Multi Sync M500, Toshiba 140 e Toshiba Corevision, todos com transdutores transabdominais de 3,5 MHz. A análise estatística foi realizada pelo programa SPSS (Statistical Package for Social Sciences). RESULTADOS: Os dados obtidos foram considerados normais pelo teste de Kolmogorov-Smirnov e a curva de normalidade foi calculada por regressão linear. A análise de variância obtida pelo teste F (F = 356,27) mostrou que o modelo de regressão foi significativo ao nível de p < 0,01, mostrando que a curva estudou corretamente a população recrutada e que o intervalo de confiança (95%) continha o valor real da ASTCU. A equação de regressão encontrada para a ASTCU (y), de acordo com a idade gestacional (x), foi: y = -532,27 + 44,358x - 0,655x². CONCLUSÃO: Obtivemos uma curva de valores normais da ASTCU que mostra um crescimento progressivo de seus valores até a 32ª semana, seguida por um período de estabilização até a 34ª semana e uma queda de seus valores a partir da 35ª semana.

Multiplicative interaction of functional inflammasome genetic variants in determining the risk of gout.

INTRODUCTION: The acute gout flare results from a localised self-limiting innate immune response to monosodium urate (MSU) crystals deposited in joints in hyperuricaemic individuals. Activation of the caspase recruitment domain-containing protein 8 (CARD8) NOD-like receptor pyrin-containing 3 (NLRP3) inflammasome by MSU crystals and production of mature interleukin-1β (IL-1β) is central to acute gouty arthritis. However very little is known about genetic control of the innate immune response involved in acute gouty arthritis. Therefore our aim was to test functional single nucleotide polymorphism (SNP) variants in the toll-like receptor (TLR)-inflammasome-IL-1β axis for association with gout. METHODS: 1,494 gout cases of European and 863 gout cases of New Zealand (NZ) Polynesian (Māori and Pacific Island) ancestry were included. Gout was diagnosed by the 1977 ARA gout classification criteria. There were 1,030 Polynesian controls and 10,942 European controls including from the publicly-available Atherosclerosis Risk in Communities (ARIC) and Framingham Heart (FHS) studies. The ten SNPs were either genotyped by Sequenom MassArray or by Affymetrix SNP array or imputed in the ARIC and FHS datasets. Allelic association was done by logistic regression adjusting by age and sex with European and Polynesian data combined by meta-analysis. Sample sets were pooled for multiplicative interaction analysis, which was also adjusted by sample set. RESULTS: Eleven SNPs were tested in the TLR2, CD14, IL1B, CARD8, NLRP3, MYD88, P2RX7, DAPK1 and TNXIP genes. Nominally significant (P < 0.05) associations with gout were detected at CARD8 rs2043211 (OR = 1.12, P = 0.007), IL1B rs1143623 (OR = 1.10, P = 0.020) and CD14 rs2569190 (OR = 1.08; P = 0.036). There was significant multiplicative interaction between CARD8 and IL1B (P = 0.005), with the IL1B risk genotype amplifying the risk effect of CARD8. CONCLUSION: There is evidence for association of gout with functional variants in CARD8, IL1B and CD14. The gout-associated allele of IL1B increases expression of IL-1β - the multiplicative interaction with CARD8 would be consistent with a synergy of greater inflammasome activity (resulting from reduced CARD8) combined with higher levels of pre-IL-1β expression leading to increased production of mature IL-1β in gout.

Gazpacho consumption is associated with lower blood pressure and reduced hypertension in a high cardiovascular risk cohort. Cross-sectional study of the PREDIMED trial

Hypertension is a major public health problem and a leading cause of death and disability in both developed and developing countries, affecting onequarter of the world"s adult population. Our aim was to evaluate whether the consumption of gazpacho, a Mediterranean vegetable-based cold soup rich in phytochemicals, is associated with lower blood pressure (BP) and/or reduced prevalence of hypertension in individuals at high cardiovascular risk. Methods and results: We selected 3995 individuals (58% women, mean age 67 y) at high cardiovascular risk (81% hypertensive) recruited into the PREDIMED study. BP, weight, and dietary and physical activity data were collected. In multivariate linear regression analyses, after adjustment, moderate and high gazpacho consumption categories were associated with reduced mean systolic BP of 1.9 mm Hg [95% confidence interval (CI): 3.4; 0.6] and 2.6 mm Hg (CI: 4.2; 1.0), respectively, and reduced diastolic BP of 1.5 mm Hg (CI: 2.3; 0.6) and 1.9 mm Hg (CI: 2.8; 1.1). By multiple-adjusted logistic regression analysis, gazpacho consumption was associated with a lower prevalence of hypertension, with OR Z 0.85 (CI: 0.73; 0.99) for each 250 g/week increase and OR Z 0.73 (CI: 0.55; 0.98) for high gazpacho consumption groups compared to the no-consumption group. Conclusions: Gazpacho consumption was inversely associated with systolic and diastolic BP and prevalence of hypertension in a cross-sectional Mediterranean population at high cardiovascular risk. The association between gazpacho intake and reduction of BP is probably due to synergy among several bioactive compounds present in the vegetable ingredients used to make the recipe.

Gazpacho consumption is associated with lower blood pressure and reduced hypertension in a high cardiovascular risk cohort. Cross-sectional study of the PREDIMED trial

Hypertension is a major public health problem and a leading cause of death and disability in both developed and developing countries, affecting onequarter of the world"s adult population. Our aim was to evaluate whether the consumption of gazpacho, a Mediterranean vegetable-based cold soup rich in phytochemicals, is associated with lower blood pressure (BP) and/or reduced prevalence of hypertension in individuals at high cardiovascular risk. Methods and results: We selected 3995 individuals (58% women, mean age 67 y) at high cardiovascular risk (81% hypertensive) recruited into the PREDIMED study. BP, weight, and dietary and physical activity data were collected. In multivariate linear regression analyses, after adjustment, moderate and high gazpacho consumption categories were associated with reduced mean systolic BP of 1.9 mm Hg [95% confidence interval (CI): 3.4; 0.6] and 2.6 mm Hg (CI: 4.2; 1.0), respectively, and reduced diastolic BP of 1.5 mm Hg (CI: 2.3; 0.6) and 1.9 mm Hg (CI: 2.8; 1.1). By multiple-adjusted logistic regression analysis, gazpacho consumption was associated with a lower prevalence of hypertension, with OR Z 0.85 (CI: 0.73; 0.99) for each 250 g/week increase and OR Z 0.73 (CI: 0.55; 0.98) for high gazpacho consumption groups compared to the no-consumption group. Conclusions: Gazpacho consumption was inversely associated with systolic and diastolic BP and prevalence of hypertension in a cross-sectional Mediterranean population at high cardiovascular risk. The association between gazpacho intake and reduction of BP is probably due to synergy among several bioactive compounds present in the vegetable ingredients used to make the recipe.

An analytic approach to distribution logistics strategic management

Logistics management is increasingly being recognised by many companies to be of critical concern. The logistics function includes directly or indirectly many of the new areas for achieving or maintaining competitive advantage that companies have been forced to develop due to increasing competitive pressures. The key to achieving a competitive advantage is to manage the logistics function strategically which involves determining the most cost effective method of providing the necessary customer service levels from the many combinations of operating procedures in the areas of transportation, warehousing, order processing and information systems, production, and inventory management. In this thesis, a comprehensive distribution logistics strategic management process is formed by integrating the periodic strategic planning process with a continuous strategic issues management process. Strategic planning is used for defining the basic objectives for a company and assuring co operation and synergy between the different functions of a company while strategic issues management is used on a continuous basis in order to deal with environmental and internal turbulence. The strategic planning subprocess consists of the following main phases: (1) situational analyses, (2) defining the vision and strategic goals for the logistics function, (3) determining objectives and strategies, (4) drawing up tactical action plans, and (5) evaluating the implementation of the plans and making the needed adjustments. The aim of the strategic issues management subprocess is to continuously scan the environment and the organisation for early identification of the issues having a significant impact on the logistics function using the following steps: (1) the identification of trends, (2) assessing the impact and urgency of the identified trends, (3) assigning priorities to the issues, and (4) planning responses to the, issues. The Analytic Hierarchy Process (AHP) is a systematic procedure for structuring any problem. AHP is based on the following three principles: decomposition, comparative judgements, and synthesis of priorities. AHP starts by decomposing a complex, multicriteria problem into a hierarchy where each level consists of a few manageable elements which are then decomposed into another set of elements. The second step is to use a measurement methodology to establish priorities among the elements within each level of the hierarchy. The third step in using AHP is to synthesise the priorities of the elements to establish the overall priorities for the decision alternatives. In this thesis, decision support systems are developed for different areas of distribution logistics strategic management by applying the Analytic Hierarchy Process. The areas covered are: (1) logistics strategic issues management, (2) planning of logistic structure, (3) warehouse site selection, (4) inventory forecasting, (5) defining logistic action and development plans, (6) choosing a distribution logistics strategy, (7) analysing and selecting transport service providers, (8) defining the logistic vision and strategic goals, (9) benchmarking logistic performance, and (10) logistic service management. The thesis demonstrates the potential of AHP as a systematic and analytic approach to distribution logistics strategic management.

Internalização de farmoquímicos e medicamentos para doenças tropicais negligenciadas: proposta de interação entre Governo - Universidade - Empresa

History shows that public health actions to combat epidemics are most effective when there is constant synergy of both government and society, exemplified by prevention actions in the fight against dengue fever, H1N1 influenza etc. Private-public-partnerships (PPP) can also provide more dynamic and consistent results in production through interaction among Government, University and Enterprise actors. This article puts forward proposals to tackle the problem of neglected tropical diseases via the formation of a Management Council using Etzkowitz's Triple Helix concept to attenuate this public health issue in Brazil.

MATERIAIS VÍTREOS E LUZ: PARTE 1

2015 is the Year of Light, according to UNESCO. Chemistry has a close relationship with light and one of the materials that allows such synergy is glass. Depending on the chemical composition of the glass, it is possible to achieve technological applications for the whole range of wavelengths extending from the region of the microwave to gamma rays. This diversity of applications opens a large range of research where chemistry, as a central science, overlaps the fields of physics, engineering, medicine, etc., generating a huge amount of knowledge and technological products used for humanity. This review article aimed at discussing some families of glasses, illustrating some applications. Due to the extension of the theme, and all points raised, we thought it would be good to divide the article into two parts. In the first part we focus on the properties of heavy metal oxide glasses, fluoride glasses and chalcogenide glasses. In the second part we emphasize the properties of glassy thin films prepared by sol-gel methodology and some applications, of both glasses as the films in photonics, and more attention was given to the nonlinear properties and uses of photonic fibers.

Synergiaedut portfolioyrittäjyydessä

Tämän tutkimuksen tarkoituksena on osallistua portfolioyrittäjyydestä käytävään akateemiseen keskusteluun. Tutkimuksen tavoitteena on kuvata portfolioyrittäjyyttä ja ymmärtää synergiaetujen arvo kyseisessä kontekstissa. Synergiaetujen syntymistä ja olemassaoloa tarkastellaan resurssiperusteisen näkemyksen kautta. Tavoitteena on selvittää mitä portfolioyrittäjyys pohjimmiltaan on, minkälaisia synergiaetuja portfolioyrittäjyydessä esiintyy, ja millaisia lisäarvoja synergiaedut portfolioyrittäjyyden kentässä tarjoavat. Tutkimus on luonteeltaan laadullinen ja tutkimusmetodina sovelletaan teemahaastattelua. Haastatteluaineisto on kerätty pitkäkestoisilla haastatteluilla kolmen menestyneen portfolioyrittäjän kanssa. Haastateltavat ovat toimineet yrittäjyyden kentällä useita vuosia ja vakiinnuttaneet paikkansa portfolioyrittäjinä. Tutkimuksen perusteella voidaan todeta, että portfolioyrittäjyys on varteenotettava yrittäjyyden muoto, johon sisältyy resurssien siirrettävyyteen perustuvia synergiaetuja. Näiden synergiaetujen rooli on portfolioyrittäjän menestymisen kannalta merkittävä.

Developing co-operation of business units – exploring synergies and a joint business model

The purpose of this study was to develop co-operation between business units of the company operating in graphic industry. The development was done by searching synergy opportunities between these business units. The final aim was to form a business model, which is based on co-operation of these business units.The literature review of this thesis examines synergies and especially the process concerning the search and implementation of synergies. Also the concept of business model and its components are examined. The research was done by using qualitative research method. The main data acquiring method to the empirical part was theme interviews. The data was analyzed using thematisation and content analysis.The results of the study include seven identified possible synergies and a business model, which is based on the co-operation of the business units. The synergy opportunities are evaluated and the implementation order of the synergies is suggested. The presented synergies create the base for the proposed business model.

Identifying and Characterizing New Ingredients in vitro for Prebiotic and Synbiotic use

The endogenous microbiota, constituting the microbes that live inside and on humans, is estimated to outnumber human cells by a factor of ten. This commensal microbial population has an important role in many physiological functions, with the densest microbiota population found in the colon. The colonic microbiota is a highly complex and diverse bacterial ecosystem, and a delicate balance exists between the gut microbiota and its host. An imbalance in the microbial ecosystem may lead to severe symptoms in and also beyond the gastrointestinal tract. Due to the important role of the gut microbiota in human health, means of its modification have been introduced in the dietary concepts of pro-, pre- and synbiotics. Prebiotics, which are usually carbohydrates, strive to selectively influence beneficial microbes resident in the colon with the aim of modifying the composition and functionality of the commensal microbial population towards a purportedly healthier one. The study of prebiotic effects on colonic micro-organisms is typically done by using human faecal material, though this provides relatively little information on bacterial populations and metabolic events in different parts of the colon. For this reason, several in vitro models have been developed to investigate the gut microbiota. The aim of this doctoral thesis was to screen through some of the promising prebiotic candidates, characterize their effects on the microbiota through the use of two in vitro methods (pure microbial cultures and a colon simulator model) and to evaluate their potential as emerging prebiotics or synbiotics when combined with the probiotic Bifidobacterium lactis . As a result of the screening work and subsequent colon simulation studies, several compounds with promising features were identified. Xylo-oligosaccharides (XOS), which have previously already shown promise as prebiotic compounds, were well fermented by several probiotic Bifidobacterium lactis strains in pure culture studies and in the following simulation studies utilizing the complex microbiota by endogenous B. lactis Another promising compound was panose, a trisaccharide belonging to isomalto-oligosaccharides (IMO) that also was also able to modify the microbiota in vitro by increasing the number of beneficial microbes investigated. Panose has not been widely studied previously and therefore, this thesis work provided the first data on panose fermentation in mixed colonic microbiota. Galacto-oligosaccharide (GOS) is an established prebiotic, and it was studied here in conjunction with another potential polygosaccharide polydextrose (PDX) and probiotic B. lactis Bi-07. In this final study, the synbiotics including GOS were more effective than the constituting pro- or prebiotics alone in modulating the microbiota composition, thus indicating a synergy resulting from the combination. The results obtained in this in vitro work can be, and have already been, utilized in product development aimed at the nutritional modification of the human colonic microbiota. Some of the compounds have entered the human clinical intervention phase to nvestigate in more detail the prebiotic and synbiotic properties seen in these in vitro studies.

Metsäteollisuusyhtiön liiketoimintaportfolion synergioiden määrittäminen ja optimointi: Case UPM-Kymmene Oyj

Tutkielmassa selvitettiin UPM-Kymmene Oyj:n liiketoimintaportfolion muodostamia synergioita julkisiin lähteisiin pohjautuen. Synergioiden määrittämistä varten muodostettiin malli, jonka avulla määritettiin synergiat montaa eri liiketoimintaa harjoittavalle yhtiölle. Synergianäkemystä hyödynnettiin portfolion optimoinnissa uudella lähestymistavalla. Synergian mittausmallissa arvotettavan yhtiön liiketoiminta-alueille valittiin vertailuyhtiöt, joiden taloudellista suoriutumista arvioimalla pystyttiin määrittämään arvio synergian määristä. Tutkielman aihe synergioiden muodostumisesta ja mittaamisesta on tärkeä, sillä montaa liiketoimintaa harjoittavat yhtiöt oikeuttavat olemassa olonsa vetoamalla liiketoimintojen välillä syntyviin hyötyihin ja synergioihin. Synergiat ja portfolion optimointi ovat johdolle tärkeä aihe, sillä portfolion hallinta on yrityksen liiketoiminnan jatkuvuuden, taloudellisen suoriutumisen ja olemassa olon kannalta erittäin keskeistä Tutkielman tulosten perusteella UPM:n liiketoimintaportfoliossa muodostuvien synergioiden voidaan arvioida olevan vuosittain 44 miljoonasta eurosta 117 miljoonaan euroon. Portfolion optimoinnin tuloksena ainoastaan paperin ja vaneriliiketoimintojen suhteellista painoarvoa tulee laskea, mikä johtuu lähinnä näiden liiketoimintojen jatkuvasta huonosta taloudellisesta suoriutumisesta.