Pedestrian safety programs - a review of the literature and operational experience. Final report.

Federal Highway Administration, Office of Research, Washington, D.C.

IVHS Institutional and Legal Issues Program. Review of the Travlink and Genesis operational tests. Final report.

Federal Highway Administration, Washington, D.C.

ITS Institutional and Legal Issues Program. Review of the Houston Smart Commuter operational test. Final report.

Transportation Department, Joint Program Office for Intelligent Transportation Systems, Washington, D.C.

Emergency care systems demonstration projects. Volume 3: operational plans. Final report.

National Highway Safety Bureau, Washington, D.C.

IVHS Institutional and Legal Issues Program. Review of the FAST-TRAC operational test. Final report.

Federal Highway Administration, Washington, D.C.

Procedures manual for the post-operational reporting and data extension countermeasure.

National Highway Traffic Safety Administration, Washington, D.C.

Evaluation guidelines for the advanced public transportation systems operational tests.

Federal Transit Administration, Washington, D.C.

Composting at Johnson City; final report on Joint USEPA-TVA Composting Project with operational data, 1967-1971 /

Prepared for U. S. Environmental Protection Agency, Office of Solid Waste Management Programs.

The management oversight and risk tree-MORT : including systems developed by the Idaho Operations Office and Aerojet Nuclear Company,

"February 12, 1973."

State policies for the management of growth and natural resources /

" A systematic statement of current major state agency operational policies, grounded in state law, relating state responsibilities for growth management. "

Tabulating equipment: card processing operations; standard time values for determining operational effectiveness for planning estimates and for budget preparation.

Mode of access: Internet.

Illinois emergency operations plan : non operational copy.

"The Illinois Emergency Operations Plan, (IEOP), was developed in cooperation with the office of the Governor, constitutional officers, executive departments and agencies, and the American Red Cross ... This IEOP revision contains specific new language dealing with the threat of a catastrophic earthquake or a terrorism incident involving a weapon of mass destruction"--Foreword.

Understanding service experience in non-profit performing arts: Implications for operations and service management

Recent research in the non-profit performing arts has shown that marketing efforts designed to increase revenue from ticket sales are not achieving the results required to sustain the performing arts. This paper applies operations management analytical techniques to the non-profit performing arts to increase understanding of operational issues and inform service management strategy. The paper takes a two-study idiographic approach. Implementing a modified version of service transaction analysis (STA), Study One describes a performing arts service from provider and customer perspectives, identifies service gaps and develops an elaborated service description incorporating both perspectives. In Study Two, building on the elaborated service description and extant research, in-depth interviews are conducted to gather thick descriptions of predictors of satisfaction, value and service quality as they relate to repurchase intention (RI). Technical, functional and critical factors required to improve organizational performance are identified. Implications for operational strategy, service design and service management theory for this context are discussed. (c) 2005 Published by Elsevier B.V.