Análise da eficiência de contratos de serviços de elevada especificidade terceirizados pela petrobras

The definition of the boundaries of the firms is subject that has occupied the organizational theorists long ago, being the seminal work of Coase (1937) indicated as the trigger for one theoretical evolution, with emphasis on governance structures, which led to a modern theory of incomplete contracts. The Transaction Cost Economics (TCE) and Agency Theory arise within this evolution, being widely used in studies related to the theme. Empirically, data envelopment analysis (DEA) has established itself as a suitable tool for analysis of efficiency. Although TCE argues that specific assets must be internalized, recent studies outside the mainstream of theory show that, often, firms may decide, for various reasons, hire them on the market. Researches on transaction costs face with the unavailability of information and methodological difficulties in measuring their critical variables. There`s still the need for further methodological deepening. The theoretical framework includes classic works of TCE and Agency Theory, but also more recent works, outside the mainstream of TCE, which warn about the existence of strategies in use of specific assets that aren`t necessarily aligned with the classical ideas of TCE. The Brazilian oil industry is the focus of this thesis, that aimed to evaluate the efficiency of contracts involving high specificity service outsourced by Petrobras. In order to this, we made the categorization of outsourced services in terms of specificity, as well the description of services with higher specificity. Then, we verified the existence of relationship between the specificity of services and a number of variables, being found divergent results than those that are preached by the mainstream of TCE. Then, we designed a DEA model to analyze the efficiency in the use of onshore drilling rigs, identified among the services of highest specificity. The next step was the application of the model to evaluate the performance of drilling rigs contracts. Finally, we verified the existence of relationship between the efficiency of contracts and a number of variables, being found, again, results not consistent with the theory mainstream. Regarding to analyze of efficiency of drilling rigs contracts, the model developed is compatible with what is found in academic productions in efficiency of drilling rigs. The results on efficiency show a wide range of scores, with efficiencies ranging from 31.79% to 100%, being low the sample efficiency average. There is consonance between the model results and the practices adopted by Petrobras. The results strengthen the DEA as an important tool in studies of efficiency with possibility to use for analysis other types of contracts. In terms of theoretical findings, the results reinforce the arguments that there are situations in which the strategies of the organizations, in terms of use of assets and services of high specificity, do not necessarily follow what is recommended by the mainstream of TCE

O livro de leitura da campanha de pé no chão também se aprende a ler/RN: um estudo dos pressupostos histórico-culturais

This work is about the historical and cultural assumptions inserted in the contents of literacy of the Campanha de Pé no Chão Também se Aprende a Ler, a movement of culture and popular education, developed in the State of Rio Grande do Norte in the period between 1961 and 1964. The hypothesis is the one of the existence of a romantic-political ideology which permeated a national developmentalist conception sited in its didactic-pedagogic instrument of literacy, the Book of Lecture of De Pé no Chão Também se Aprende a Ler/RN (1963). It has the aim to understand how the popular critical consciousness marked by conceptions of culture and popular education in its social, cultural and ideological relations, happened. Analyses the object of study by the symbolical cartography, methodological procedures which have as principles to retire from an antecedent source implicit meanings that can discover new realities, articulating the keywords of that document to the ideology that surrounded the Campanha de Pé no Chão Também se Aprende a Ler /RN. As results, the research showed that, considering the historical-cultural assumptions of the national developmentalist thought sited in the studied Book of Lecture, the conditions of the political-cultural context and of the advance of the Brazilian national industry on the beginning of the 1960th , admitted a process of social integration lavished by the popular literacy on the Campanha de Pé no Chão/RN, linked with the possibility of transition of the popular conscience, in a romantic-political perspective of the culture and the popular education

Gestão de satisfação e fidelidade do cliente: um estudo dos fatores que afetam a satisfação e fidelidade dos compradores de automóveis

This Master s thesis presents a discussion on customer satisfaction models investigating the relations of antecedent variables service quality, price index, complaint handling, image, affective and calculative commitment, with satisfaction and loyalty. The scope of the research is the influence of service dimensions in the car buyer s satisfaction and loyalty. A sample of 91 customers was surveyed among new cars buyers of one brand in Natal city, Brazil, and the data was analyzed using multiple regression analysis. The literature review covers subjects such as customer satisfaction, management system, customer satisfaction measurement index models. The main findings suggest that satisfaction with the car brand is mainly influenced by customization of the service, time for accomplishing servicing, and the way the dealer handle complains. Regarding the dealer itself the main variable related to satisfaction is also time for accomplishing servicing. Considering customer loyalty, the customer satisfaction with the dealer explain strongly the loyalty with the brand/manufacturer. Also, the satisfaction, affective commitment and complains handling were found related to loyalty, as the stronger variables explaining the loyalty variance. One main conclusion is that service provided by dealers is one key factor influencing the customer satisfaction and loyalty in auto industry

Determinação do módulo de elasticidade da madeira juvenil e adulta de Pinus taeda por ultra-som

A madeira de Pinus sp. tem utilização crescente na indústria madeireira brasileira. O decréscimo constante do suprimento de árvores adultas com grandes diâmetros, provenientes de florestas naturais, tornou comum a produção de madeira em ciclos curtos, com grande proporção de madeira juvenil. Resultados de diversas pesquisas têm reportado que o módulo de elasticidade e a resistência a diferentes solicitações mecânicas são seriamente afetados pela presença de madeira juvenil. Este trabalho teve por objetivo determinar o módulo de elasticidade da madeira juvenil e adulta de Pinus taeda L. a partir da constante dinâmica C LL, obtida em ensaios não-destrutivos de ultra-som. A madeira de P. taeda era originária de plantios da Estação Experimental de Itapeva - SP, sendo amostrados seis indivíduos arbóreos com 34 anos de idade. Os corpos-de-prova (4 cm x 4 cm x 45 cm) foram obtidos separadamente das regiões de madeira juvenil e adulta da prancha central, previamente submetida à secagem industrial (umidade final de 12%), para a determinação da constante dinâmica por meio de ensaios de ultra-som. Para avaliar a sensibilidade do método do ultra-som, os corpos-de-prova foram ensaiados destrutivamente à compressão paralela. Os resultados mostraram boa sensibilidade do método do ultra-som (R² » 0,90) na avaliação desse parâmetro mecânico da madeira juvenil e adulta.

Saúde pública e as empresas químico-farmacêuticas

O artigo trata da formação da indústria farmacêutica brasileira. Aborda algumas questões de história econômica e social, tais como o surgimento do sistema de saúde pública, as práticas de combate às doenças infecciosas, desde as desinfecções e produção de substâncias químicas pela indústria, à soroterapia e produção de soros e vacinas nas instituições de pesquisa científica públicas e nas empresas farmacêuticas privadas. Toma para análise da indústria farmacêutica privada nacional, a empresa Instituto Pinheiros - Produtos Terapêuticos S.A., enfatizando as relações entre seus cientistas, no desenvolvimento de produtos, de tecnologia e da própria discussão científica com as instituições públicas de pesquisa criadas no âmbito da política de saúde pública pelo estado de São Paulo.

Mineralogical characterization of clays used in the structural ceramic industry in west of S. Paulo State, Brazil

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

MERCOSUL: avanços e desafios da integração

Incluye Bibliografía

A co-evolução dos elementos do sistema setorial de inovação do setor automotivo

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Influência das características dos anéis de crescimento na densidade, resistência e rigidez da madeira de Pinus taeda L

Pós-graduação em Agronomia (Energia na Agricultura) - FCA

Desenvolvimento de uma base de dados de imagens digitais de madeira serrada de coníferas

Pós-graduação em Agronomia (Energia na Agricultura) - FCA

Identificação de oportunidades de investimentos no setor de fármacos: lista tentativa de farmoquímicos e introdução à eleição de uma política para fitoterápicos e fitofármacos

Incluye Bibliografía

Estudo da eficiência de inibidores voláteis de corrosão para o aço Galvannealed

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Caracterização metalográfica de um aço de fases complexas (CP)

Pós-graduação em Engenharia Mecânica - FEG

Metodologia para caracterização metalográfica de um aço TRIP por microscopia óptica

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)