A satisfação profissional e a cultura organizacional : uma análise a partir do modelo ASH no Centro Federal de Educação Tecnológica do Rio Grande do Norte

With the need of the companies in becoming more competitive within the market, it arises an incessant search for selective human potential, with a high level of capacity and low rotativity, which motivation results in production raise, quality optimization and waste reduction. This scenario requires a strategy development which advantages the Human Resources Quality Management. This way, the model of the Human System Audit (HSA), developed by the Spanish researchers Ouijano and Navarro, presents itself as an important tool to diagnosis and evaluation, contemplating the environment where the organization is inserted, its strategies, its organizational design, its processes and its organizational effectiveness. In this sense, the present study has identified the existent relation between the professional satisfaction and the Organizational Culture, based in the model HSA. The research has been a quantitative-descriptive one and has had as population the technical-administrative workers from the Federal Center of Technical Education of Rio Grande do Norte (CEFET RN). The data collection has occurred during May, 2008, by means of the application of a questionnaire in the HSA model. The sample was composed by 167 subjects, distributed among the Five units of the institution. It was used the factorial analysis, with the extraction method of main components and orthogonal rotation varimax, in order to extract the dimensions of the satisfaction and of the organizational culture and the calculation of Cronbach s Alpha coefficient, to evaluate the reliability of these dimensions. The factorial analysis of the satisfaction indicators has identified four factors,, all of them showing significance: gratefulness and relationship , self-realization , stability and security and physical conditions and social benefits . The result of the factorial analysis with the indicators of the organizational culture has extracted four factors and among them, three of them have obtained significance: Personal Satisfaction Style , Competitive-Denial-Power Style and the Conventional-Dependent Style . After identifying the dimensions of the satisfaction and culture found at CEFET-RN, it has been notice the existence or not of relation among them, through the application of Pearson s coefficient. It has been verified that all of the dimensions of the Professional satisfaction are correlated with some dimension of the organizational culture, having in outstand position, with higher intensity, the relation between the culture style of Personal Satisfaction and the satisfaction factor referring to the self-realization

Estudo sobre a mortalidade e sobrevivência de micro e pequenas empresas natalenses e seus impactos nas políticas públicas pró-empreendedorismo

The principal purpose of this research was to investigate discriminant factors of survival and failure of micro and small businesses, and the impacts of these factors in the public politics for entrepreneurship in the State of Rio Grande do Norte. The data were ceded by SEBRAE/RN and the Commercial Committee of the Rio Grande do Norte State and it included the businesses that were registered in 2000, 2001 and 2002. According to the theoretical framework 3 groups of factors were defined Business Financial Structure, Entrepreneurial Preparation and Entrepreneurial Behavior , and the factors were studied in order to determine whether they are discriminant or not of the survival and business failure. A quantitative research was applied and advanced statistical techniques were used multivariate data analysis , beginning with the factorial analysis and after using the discriminant analysis. As a result, canonical discriminant functions were found and they partially explained the survival and business failure in terms of the factors and groups of factors. The analysis also permitted the evaluation of the public politics for entrepreneurship and it was verified, according to the view of the entrepreneurs, that these politics were weakly effective to avoid business failure. Some changes in the referred politics were suggested based on the most significant factors found.

Fatores que influenciam a intenção de compra online: aplicação de um modelo adaptado de aceitação da tecnologia para o comércio eletrônico

This research aims to understand the factors that influence intention to online purchase of consumers, and to identify between these factors those that influence the users and the nonusers of electronic commerce. Thus, it is an applied, exploratory and descriptive research, developed in a quantitative model. Data collection was done through a questionnaire administered to a sample of 194 graduate students from the Centre for Applied Social Sciences of UFRN and data analysis was performed using descriptive statistics, confirmatory factorial analysis and simple and multiple linear regression analysis. The results of descriptive statistics revealed that respondents in general and users of electronic commerce have positive perceptions of ease of use, usefulness and social influence about buying online, and intend to make purchases on Internet over the next six months. As for the non-users of electronic commerce, they do not trust the Internet to transact business, have negative perceptions of risk and social influence over purchasing online, and does not intend to make purchases on Internet over the next six months. Through confirmatory factorial analysis six factors were set up: behavioral intention, perceived ease of use, perceived usefulness, perceived risk, trust and social influence. Through multiple regression analysis, was observed that all these factors influence online purchase intentions of respondents in general, that only the social influence does not influence the intention to continue buying on the Internet from users of electronic commerce, and that only trust and social influence affect the intention to purchase online from non-users of electronic commerce. Through simple regression analysis, was found that trust influences perceptions of ease of use, usefulness and risk of respondents in general and users of electronic commerce, and that trust does not influence the perceptions of risk of non-users of electronic commerce. Finally, it was also found that the perceived ease of use influences perceived usefulness of the three groups. Given this scenario, it was concluded that it is extremely important that organizations that work with online sales know the factors that influence consumers purchasing intentions in order to gain space in their market

A influência da idade, do género e da sabedoria na ansiedade face à morte dos adultos idosos

Constatado que não havia sido estudada a relação entre a Sabedoria e a Ansiedade Face à Morte (AFM) em adultos idosos, os objectivos deste trabalho consistiram na validação da versão portuguesa da Self Assessed Wisdom Scale (SAWS; Webster, 2003) e no estudo da relação entre essas variáveis e delas com a idade e o género. Usou-se também a versão portuguesa da Revised Death Anxiety Scale (RDAS; Thorson & Powell, 1994) validada para a população idosa por Carvalho, Diniz e Ribeiro (2008). Os 397 participantes (leque etário = 65-97 anos; M = 74) que voluntariamente colaboraram no estudo eram residentes na comunidade. Recorrendo à análise factorial confirmatória (LISREL8.53), a estrutura pentadimensional oblíqua da SAWS apresentou boa validade discriminante em todas as dimensões, e uma boa consistência interna e validade convergente apenas em três delas. No segundo estudo, foi testado o Modelo Preditor da AFM em Adultos Idosos, em que a idade (terceira vs. quarta idade) e o género foram tidos como antecedentes das dimensões Experiência de Vida e Reminiscência e Reflexividade da Sabedoria e também da AFM. Verificou-se que a idade e a Reminiscência e Reflexividade foram as únicas boas preditoras da AFM.

A satisfação dos clientes internos e o comprometimento organizacional: um estudo à luz do modelo ASH nas indústrias alimentícias do RN

Currently the organizations are passing for continuous cycles of changes due to necessity of survival in the work market. The administration of the future points a way to the organizations of today and tomorrow, the search of the competitiveness from loyalty and motivation of its staff. Of this form, the model of the Auditoria do Sistema Humano (ASH), developed for Spanish researchers and that now it is being applied in Brazil, contemplates a series of dimensions about Human Resources management quality in the companies and the organizational effectiveness, such as the environment where the company is inserted, the strategies, the organizational drawing, the psychological and psychosocial processes, e the reached results. In this direction, the present research analyzed the factors of job satisfaction and organizational commitment, making, also, a relation of causality between the same ones. The quantitative-descriptive research had as population the employees of twenty three nourishing industries of the State of Rio Grande do Norte (Brazil), registered in the Federacy of the Industries of the state. The collection of the data occurred for the months of October of 2005 and March of 2006, by means of the application of questionnaire of model ASH. The sample was composed for 197 employees, however it was observed presence of five outliers, that they had been excluded from the analysis of the data. To extract the dimensions of the satisfaction and the commitment and identification the factorial analysis was used, with extraction method of principal components, rotation Varimax and normalization Kaiser. The gotten dimensions had been evaluated with the calculation of the coefficient Alpha of Cronbach. The factorial analysis of the pointers of the organizational commitment and identification had extracted ten factors. Of these, four had gotten significance of the analyses inside: affective commitment, values commitment, continuance commitment and necessity commitment. The result of the analysis of the pointers of job satisfaction indicated four factors: extrinsic, motivations, relation with the friends and auto-accomplishment. To deal with the data the relation between job satisfaction and organizational commitment it was used technique of multiple regression. The correlation between commitment and satisfaction was satisfactory, detaching the affective commitment with bigger index of correlation, followed of the affective one

Comunicação e imagem organizacional: um estudo de suas relações no comércio varejista de shopping centers

This study shows the results of an exploratory-descriptive research that aimed to identify the latent dimensions of communication, as well as finding relations between such dimensions and organizational image. The sample came to a total of 267 respondents, being 89 managers or owners and 178 salespeople of clothing and footwear stores that are situated in the main five shopping centers located in Natal, capital of Rio Grande do Norte. The collection of the data was made by the use of two structuralized and validated instruments, being the answers measured in the likert scale of 6 points. For the measurement of communication it was used the instrument developed by Downs and Hazen (2002), made up of 8 latent dimensions and 32 indicators. For the image it was used the model of Mael and Ashforth (1992) that contains 5 indicators. The analysis of the data was made through of the use of statistical techniques of factorial analysis and structural equations modeling. The results of the factorial analysis demonstrated communication as being formed by five latent dimensions. The modeling, on the other hand, demonstrated to exist positive relations between communication and organizational image, whose results revealed that the image is influenced by the communication with the supervisor, by the organizational integration and as being stronger explained by the vertical communication

Aplicação de modelos de equações estruturais no estudo da eficácia de Sistemas de Gestão de Desempenho

Para fazer face às exigências da sociedade, as organizações têm a necessidade de desenvolver esforços de modo a aumentar a sua performance, através de práticas de gestão estratégica de recursos humanos. Nesta dissertação iremos aprofundar o estudo do modelo proposto por Marr (2009) para explicar a Cultura Orientada para o Desempenho e demonstrar os efeitos que a cultura tem nos Sistemas de Gestão de Desempenho, utilizando os Modelos de Equações Estruturais, através da análise de respostas obtidas sobre 325 colaboradores de empresas portuguesas do sector público e privado. Desta análise resultou a confirmação das quatro dimensões latentes de Cultura Organizacional propostas pelo autor, através da Análise Factorial Confirmatória, revelando também a sua importância e contributos diferenciados no Sistema de Gestão de Desempenho de uma organização. De um modo geral, verificou-se que as dimensões da Cultura contribuem de forma positiva para o aumento da eficácia de um Sistema de Gestão de Desempenho, alinhado com o modelo conceptual proposto e enfatizando a importância de se estudar as dimensões de Cultura e de Sistemas de Gestão de Desempenho de forma simultânea.

Adaptação do C-BARQ para o Brasil

Dissertação (mestrado)—Universidade de Brasília, Instituto de Psicologia, Departamento de Psicologia Social e do Trabalho, Programa de Pós Graduação em Psicologia Social, do Trabalho e das Organizações, 2016.

Obstáculos à gestão do conhecimento nas escolas de gestão e economia do ensino superior público em Portugal

Este artigo identifica os obstáculos à gestão do conhecimento nas escolas de gestão e economia do ensino superior público em Portugal. Assume a gestão do conhecimento como um processo colectivo e interactivo que envolve a geração, codificação e transferência do conhecimento. No âmbito duma pesquisa sobre gestão do conhecimento no ensino superior em Portugal, procedeu-se à aplicação de um questionário junto de docentes das escolas de gestão e economia do ensino público, tendo-se obtido 142 respostas válidas para tratamento de dados. Os dados foram submetidos a uma análise descritiva e factorial tendo-se identificado os seguintes principais obstáculos à gestão do conhecimento: liderança e organização, comunicação, e recursos organizacionais.

Grupos estratégicos no sector bancário português

Dissertação de mest. Ciências Económicas e Empresariais, Faculdade de Economia, Univ. do Algarve, Instituto Superior de Economia e Gestão, Univ. Técnica de Lisboa, 2007

Validação da security scale para a população portuguesa: Análise fatorial confirmatória e estudo empírico davinculação na pré-adolescência

Dissertação de Mestrado apresentada no ISPA – Instituto Universitário para obtenção do grau de Mestre em Psicologia especialidade de Psicologia Clínica.

Favorability conditions in the adoption of agile method practices for software development in a public banking

The main purpose of this paper is to propose and test a model to assess the degree of conditions favorability in the adoption of agile methods to develop software where traditional methods predominate. In order to achieve this aim, a survey was applied on software developers of a Brazilian public retail bank. Two different statistical techniques were used in order to assess the quantitative data from the closed questions in the survey. The first, exploratory factorial analysis validated the structure of perspectives related to the agile model of the proposed assessment. The second, frequency distribution analysis to categorize the answers. Qualitative data from the survey opened question were analyzed with the technique of qualitative thematic content analysis. As a result, the paper proposes a model to assess the degree of favorability conditions in the adoption of Agile practices within the context of the proposed study.

Estudo das qualidades psicométricas do questionário de cooperação organizacional (QCO)

O presente estudo apresenta as qualidades psicométricas do Questionário de Cooperação Organizacional (QCO). A amostra é constituída por 300 funcionários camarários, dos departamentos de Atendimento e Urbanismo, de 70 Câmaras Municipais de Portugal Continental. Recorreu-se a procedimentos de Análise Factorial Exploratória, método de Máxima Verosimilhança, Scree Test, com método de rotação Varimax with Kaiser Normalization. Os resultados demonstram que o QCO é capaz de medir 3 dimensões da cooperação organizacional, explicando 49,36% da variância total. Os valores de consistência interna foram bastante satisfatórios, com a dimensão 1 “Cooperação configurada por regulamentações formais" a apresentar um Alpha de Cronbach de 0,875, a dimensão 2, "Cooperação decorrente da interdependência de indivíduos únicos articulados entre si" com 0,864 e a dimensão 3 "Cooperação através da orientação para a sociedade dos contributos singulares" com 0,787. /ABSTRACT: This study presents the analysis of psychometric properties of the Questionário de Cooperação Organizacional (QCO) (Organizational Cooperation Questionnaire). lt was applied to a sample of 300 employees from the Reception and Urbanization departments of 70 continental portuguese town-halls. Procedures of Exploratory Factorial Analysis, Maximum Likelihood extraction method and Varimax with Kaiser Normalization rotation method were performed. Results indicate that the QCO is capable of measuring 3 organizational cooperation dimensions, which explain 49,36% of the total variance. Reliability statistics were very satisfactory, in which dimension 1 "Cooperation structured by formal regulamentation" has a Cronbach's Alpha of 0,875, dimension 2, "The cooperation originated from the interdependence by the articulation amongst unique individuals" 0,864, and dimension 3 "Orientation to society of singular contribution through cooperation" 0,787.

Motivação e satisfação no trabalho: aplicação numa organização do setor de formação profissional

Os recursos humanos são considerados o ativo mais poderoso e valioso de qualquer organização, mas o seu desempenho é, de uma forma geral, influenciado pela motivação e satisfação no trabalho. Deste modo, a presente investigação pretende analisar a motivação e a satisfação dos colaboradores numa organização do sector da formação profissional. A partir deste pressuposto, pretende-se analisar a motivação e a satisfação dos colaboradores da instituição alvo do estudo, averiguar se se verifica correlação entre as vaiáveis motivacionais (sucesso, afiliação e poder) e as variáveis de satisfação (salário, promoções, colegas de trabalho, superiores hierárquicos e realização da tarefa), analisar o relacionamento entre a variável dependente (satisfação com o salário) e variáveis independentes de natureza sociodemográfica e analisar se a motivação e a satisfação global dos colaboradores são influenciadas pelas variáveis explicativas da análise fatorial de componentes principais. A análise dos dados baseou-se em 72 inquéritos por questionário que foram já validados por autores da motivação (McClelland) e satisfação (Deshpande), aplicados à totalidade dos colaboradores da empresa, ou seja, à população em estudo. Procedeu-se à análise estatística para sustentar toda a parte empírica. Os resultados mostram que os colaboradores da empresa Competir se sentem razoavelmente motivados e satisfeitos, ainda que um pouco mais motivados do que satisfeitos. Concluiu-se que, na generalidade, os colaboradores se sentem motivados essencialmente no que diz respeito ao sucesso e afiliação, e satisfeitos principalmente com os seus colegas de trabalho e com a realização da tarefa. A satisfação com o salário é mais baixa no caso de género feminino, mas tende a aumentar com a antiguidade na empresa; Motivation and Job Satisfaction: An Application in an organization of vocational training sector Abstract: Human resources are considered the most powerful and valuable asset in any organization, but its performance is, in general, influenced by motivation and job satisfaction. The present research intends to analyse the motivation and the satisfaction of the employees in an organization of vocational training sector. Based on this assumption, we intend to analyze the motivation and satisfaction of the employees of the studied institution, to verify if there is a correlation between motivational (success, affiliation and power) and satisfaction variables (salary, promotions, Work, hierarchical superiors and task accomplishment), to analyze the relationship between the dependent variable (satisfaction with the salary) and independent variables of a sociodemographic nature and to analyze if the motivation and the overall satisfaction of the employees are influenced by the explanatory variables of the principal components factorial analysis. Data analysis was based on 72 questionnaire surveys that have already been validated by the authors of motivation (McClelland) and satisfaction (Deshpande), applied to all the company's employees, i.e., the study population. In order to support all the empirical part, were proceeded to the statistical analysis. The results shows that the employees of the company Competir feel reasonably motivated and satisfied, even if a little more motivated than satisfied. It was concluded that, in general, employees feel motivated primarily with regard to success and affiliation, and especially satisfied with their co-workers and with the complete of the task. Satisfaction with salary it’s lower in the case of female gender, but tends to increase with seniority in the company.

Customer Loyalty toward grocery retailing service: a multidimensional approach to costumer perceived value

Structured abstract Purpose: To deepen, in grocery retail context, the roles of consumer perceived value and consumer satisfaction, as antecedents’ dimensions of customer loyalty intentions. Design/Methodology/approach: Also employing a short version (12-items) of the original 19-item PERVAL scale of Sweeney & Soutar (2001), a structural equation modeling approach was applied to investigate statistical properties of the indirect influence on loyalty of a reflective second order customer perceived value model. The performance of three alternative estimation methods was compared through bootstrapping techniques. Findings: Results provided i) support for the use of the short form of the PERVAL scale in measuring consumer perceived value; ii) the influence of the four highly correlated independent latent predictors on satisfaction was well summarized by a higher-order reflective specification of consumer perceived value; iii) emotional and functional dimensions were determinants for the relationship with the retailer; iv) parameter’s bias with the three methods of estimation was only significant for bootstrap small sample sizes. Research limitations:/implications: Future research is needed to explore the use of the short form of the PERVAL scale in more homogeneous groups of consumers. Originality/value: Firstly, to indirectly explain customer loyalty mediated by customer satisfaction it was adopted a recent short form of PERVAL scale and a second order reflective conceptualization of value. Secondly, three alternative estimation methods were used and compared through bootstrapping and simulation procedures.