A generic model for integration of Quality, Environment and Safety Management Systems

Purpose – The purpose of this paper is to propose a generic model of Integrated Management System of Quality, Environment and Safety (IMS-QES) that can be adapted and progressively to assimilate various Management Systems, of which highlights: ISO 9001 for Quality; ISO 14001 for Environment; OHSAS 18001 for Occupational Health and Safety. Design/methodology/approach – The model was designed in the real environment of a Portuguese Organization and 160 employees were surveyed. The rate response was equal to 86 percent. The conceived model was implemented in a first phase for the integration of Quality, Environment and Safety Management Systems. Findings – Among the main findings of the survey the paper highlights: the elimination of conflicts between individual systems with resources optimization; creation of added value to the business by eliminating several types of wastes; the integrated management of sustainability components in a global market; the improvement of partnerships with suppliers of goods and services; reducing the number of internal and external audits. Originality/value – This case study is one of the first Portuguese empirical researches about IMS-QES and the paper believes that it can be useful in the creation of a Portuguese guideline for integration, namely the Quality Management Systems; Environmental Management Systems and Occupational Health and Safety Management Systems among others.

Integration of Individualized Management Systems (MSs) as an Aggregating Factor of Sustainable Value for Organizations: An Overview Through a Review of the Literature

Nowadays, there exist various standards for individual management systems (MSs), at least, one for each stakeholder. New ones will be published. An integrated management system (IMS) aims to integrate some or all components of the business into one coherent and efficient MS. Maximizing integration is more and more a strategic priority in that it constitutes an opportunity to eliminate and/or reduce potential factors of destruction of value for the organizations and also to be more competitive and consequently promote its sustainable success. A preliminary investigation was conducted on a Portuguese industrial company which, over the years, has been adopting gradually, in whole or in part, individualized management system standards (MSSs). A research, through a questionnaire, was performed with the objective to develop, in a real business environment, an adequate and efficient IMS-QES (quality, environment, and safety) model and to potentiate for the future a generic IMS model to integrate other MSSs. The strategy and research methods have taken into consideration the case study. It was obtained a set of relevant conclusions resulting from the statistical analyses of the responses to the survey. Globally, the investigation results, by themselves, justified and prioritized the conception of a model of development of the IMS-QES and consequent definition and validation of a structure of an IMS-QES model, to be implemented at the small- and medium-sized enterprise (SME) where the investigation was conducted.

O Fator Q no "MarQeting"

A sociedade e o mundo atual têm sido marcados pela inconstância dos mercados. A consciência de uma sociedade global, imprime nas organizações a necessidade de centrar a suas atenções na satisfação e fidelização do cliente, através de meios e recursos competentes, competitivos, assente numa cultura de gestão da qualidade transversal a toda a organização. A importância da questão “Qualidade” no contexto organizacional vai muito além da mera preocupação com a produção de produtos ou prestação de serviços com qualidade. Com a feroz concorrência, a inovação constante, a complexidade de realização do próprio produto ou serviço, a existência de clientes “bem informados”, as mudanças culturais, torna-se cada mais necessária alteração de comportamentos e adoção de uma nova filosofia de gestão, orientada para a gestão do relacionamento com o cliente. Neste projeto de investigação, o termo “cliente” será explorado para além do seu conceito lato. Consideraremos todos os stakeholders1, ou seja, todos os públicos que têm contacto com a organização. Enquadrar os clientes nos diversos segmentos de mercado, os canais de acesso ao cliente, a descoberta dos atributos requeridos num produto / serviço, a resposta a dúvidas, reclamações e sugestões, serão temáticas derivantes do Marketing que serão alvo de estudo neste trabalho. A presente investigação tem como objetivo perceber se existe relação entre o fator qualidade e o marketing, na satisfação do cliente e realização das suas expectativas face produto e serviço. Para alcançar os objetivos propostos, foi desenvolvido um modelo conceptual que estabelece relações entre o ciclo PDCA e os 4P´s de marketing. Com base neste modelo, foi aplicado um questionário de avaliação de satisfação dos clientes de uma empresa de eletrónica e automação, e a partir dos quais se basearam as conclusões apresentadas. Este estudo permitiu concluir que a integração destas ferramentas de gestão tem um efeito positivo na satisfação do cliente, na fidelização, e consequente recomendação do produto, serviço e da própria organização, resultado da combinação da qualidade percebida e do valor percebido pelo cliente. Verifica-se que a qualidade afeta diretamente a satisfação e consequente fidelização. A perceção do cliente sobre a qualidade do produto, do serviço e assistência pós venda, cria valor, confiança, compromisso e a recomendação da organização a outros. Os resultados apresentados realçam a necessidade das organizações adequarem-se aos seus clientes, levando em atenção as suas expressões e desejos.

Developments regarding the integration of the occupational safety and health with quality and environment management systems

Nanotechnology is the manipulation of matter on na almost atomic scale to produce new structures, materials, and devices. As potential occupational exposure to nanomaterials (NMs) becomes more prevalente, it is importante that the principles of medical surveillance and risk management be considered for workers in the nanotechnology industry.However, much information about health risk is beyond our current knowledge. Thus, NMs presente new challenges to understanding, predicting, andmanageing potential health risks. First, we briefly describe some general features of NMs and list the most importante types of NMs. This review discusses the toxicological potential of NMs by comparing possible injury mechanism and know, or potentially adverse, health effects. We review the limited research to date for occupational exposure to these particles and how a worker might be exposed to NMs. The principles of medical surveillance are reviewed to further the discussion of occupational health surveillance are reviewed to further the discussion of occupational health surveillance for workers exposed to NMs. We outlinehow occupational health professionals could contribute to a better knowledge of health effects by the utilization of a health surveillance program and by minimizing exposure. Finally, we discuss the early steps towards regulation and the difficulties facing regulators in controlling potentially harmful exposures in the absence of suficiente scientific evidence.

Integration of risk management in occupational health and safety systems

Risk management can be considered as part of the Occupational Health and Safety System (OHS) of an organization and can be used to develop and implement the OHS policy and manage the associated risks. The success of the integration of risk management in OHS depends on both technical and human aspects. Thus, this paper presents and discusses the case of a company working in the area of solid waste treatment. This company was certified in 2009 with an Integrated Management Systems for Quality, Environment, Occupational Health and Safety. The evolution of accidents before and after the implementation of the integrated system was analysed and a questionnaire was used to capture the perceptions of the technicians on the risk management system. The analysis of the findings showed that the frequency of accidents increased since 2009 but the severity has been reduced. Several interrelated causes and consequences were analysed and discussed. Furthermore, the analysis of the opinions of the company’s technicians permitted to highlight some important aspects on the integration of risk management in the OHS system of the company. In line with this discussion some hypothesis have been formulated.

Integration of Standardized Management Systems: A Dilemma?

Abstract: The growing proliferation of management systems standards (MSSs), and their individualized implementation, is a real problem faced by organizations. On the other hand, MSSs are aimed at improving efficiency and effectiveness of organizational responses in order to satisfy the requirements, needs and expectations of the stakeholders. Each organization has its own identity and this is an issue that cannot be neglected; hence, two possible approaches can be attended. First, continue with the implementation of individualized management systems (MSs); or, integrate the several MSSs versus related MSs into an integrated management system (IMS). Therefore, in this context, organizations are faced with a dilemma, as a result of the increasing proliferation and diversity of MSSs. This paper takes into account the knowledge gained through a case study conducted in the context of a Portuguese company and unveils some of the advantages and disadvantages of integration. A methodology is also proposed and presented to support organizations in developing and structuring the integration process of their individualized MSs, and consequently minimize problems that are generators of inefficiencies, value destruction and loss of competitiveness. The obtained results provide relevant information that can support Top Management decision in solving that dilemma and consequently promote a successful integration, including a better control of business risks associated to MSSs requirements and enhancing sustainable performance, considering the context in which organizations operate.

Integration of management systems: towards a sustained success and development of organizations

Effective environmental management within companies, integrated with other management areas like quality and occupational health and safety, is nowadays assumed to be a strategic way to implement and improve lean and cleaner production. Also, sustainable development (SD) and business sustainability can be achieved through a better coordinated management of processes versus associated resources. This paper presents an in depth discussion regarding the promotion of integrated management systems, their benefits and major contribution towards the sustainable development of cleaner production related features. It addresses issues regarding the contributions resulting from the integration of standardized Management System (MS) from both internal and external perspectives. Complementing the overall review of aspects to the development of integrated management systems a survey was conducted in order to better understand the relevance of the identified success factors. The main findings in this paper are as follows: a contextualization model of sustainable development and integrated management systems considering the Triple Bottom Line: economic, social and environmental; and, a method and associated model to support the development of integrated management systems as well as general guidelines to support integration. It can be concluded that a proactive approach and commitment to cleaner production, supported by an integrated management system, brings relevant savings for organizations as well as providing value to the relevant interested parties.

A Técnica Q - como instrumento de medida na área da educação em saúde

Foi elaborado um instrumento de medida baseado na Técnica Q de W. Stephenson, cujas operações exigidas são semelhantes às primeiras etapas de construção de uma Escala Thurstone, pelo método de intervalos aparentemente iguais. Utilizando-se desse instrumento, foi realizado estudo sobre a "Percepção da Função do Educador de Saúde Pública, na Equipe de Saúde", desenvolvido em duas fases: a primeira, compreendendo a construção do Instrumento, propriamente dito, e a segunda, a execução de uma pesquisa exploratória fazendo uso do referido instrumento. São descritos todos os passos da primeira fase, que compreende: a coleta de informações sobre as atribuições da função do educador de saúde pública; listagem das mesmas, convertendo-as em afirmações transcritas em cartões: seleção de uma amostra de 70 cartões, por um corpo de juizes altamente especializado; tabulação dos dados obtidos e a definição do instrumento definitivo. Para preencher os requisitos de validade, a distribuição escalar deveria apresentar um certo equilíbrio entre as afirmações não pertinentes, intermediárias e pertinentes. Para a conveniência estatística e para garantir este equilíbrio, cada juiz foi instruído a colocar números variados de cartões em várias pilhas, fazendo de sua totalidade um continuum que se aproximasse de uma distribuição normal ou quase normal. Este equilíbrio foi alcançado e a distribuição de freqüência das afirmações amostradas pelos juizes demonstrou ótima concordância interna, o que permitiu considerar satisfatório este estudo. As 70 afirmações foram confirmadas como componentes definitivo do instrumento de medida PF-ESP-Percepção da Função do Educador de Saúde Pública, para a utilização na segunda fase desse estudo.

Sistemas de informação: message integration bus

O trabalho apresentado por este documento aborda os problemas que advêm da necessidade de integração de aplicações, desenvolvidas em diferentes instantes no tempo, por diferentes equipas de trabalho, que para enriquecer os processos de negócio necessitam de comunicar entre si. A integração das aplicações tem de ser feita de forma opaca para estas, sendo disponibilizada por uma peça de software genérica, robusta e sem custos para as equipas desenvolvimento, na altura da integração. Esta integração tem de permitir que as aplicações comuniquem utilizando os protocolos que desejarem. Este trabalho propõe um middleware orientado a mensagens como solução para o problema identificado. A solução apresentada por este trabalho disponibiliza a comunicação entre aplicações que utilizam diferentes protocolos, permite ainda o desacoplamento temporal, espacial e de sincronismo na comunicação das aplicações. A implementação da solução tem base num sistema publish/subscribe orientado ao conteúdo e tem de lidar com as maiores exigências computacionais que este tipo de sistema acarta, sendo que a utilização deste se justifica com o enriquecimento da semântica de subscrição de eventos. Esta implementação utiliza uma arquitectura semi-distribuída, com o objectivo de aumentar a escalabilidade do sistema. A utilização da arquitectura semi-distribuída implica que a implementação da solução tem de lidar com o encaminhamento de eventos e divulgação das subscrições, pelos vários servidores de eventos. A implementação da solução disponibiliza garantias de persistência, processamento transaccional e tolerância a falhas, assim como transformação de eventos entre os diversos protocolos. A extensibilidade da solução é conseguida à custa de um sistema de pluggins que permite a adição de suporte a novos protocolos de comunicação. Os protocolos suportados pela implementação final do trabalho são RestMS e TCP.

The role of European "ro-ro" port terminals in the automotive supply chain management

The aim of this paper is concerned with the design and development of a functional framework for maritime mode integration in European automotive supply chain management when considering outbound distribution. Furthermore, it provides a readjustment of traditional concepts and terminology with findings that the role of ro-ro port terminals should be considered as decoupling points, poles and postponement platforms. Case studies examine relevant Western European ro-ro port terminals for cars and respective links to assembly/factories of vehicles localized in the hinterland and concludes that ro-ro port terminals reduce logistical friction and impedance, as well as promote space/time compression.

Constructing good deals in discrete time arbitrage-free dynamic pricing models

Recent literature has proved that many classical pricing models (Black and Scholes, Heston, etc.) and risk measures (V aR, CV aR, etc.) may lead to “pathological meaningless situations”, since traders can build sequences of portfolios whose risk leveltends to −infinity and whose expected return tends to +infinity, i.e., (risk = −infinity, return = +infinity). Such a sequence of strategies may be called “good deal”. This paper focuses on the risk measures V aR and CV aR and analyzes this caveat in a discrete time complete pricing model. Under quite general conditions the explicit expression of a good deal is given, and its sensitivity with respect to some possible measurement errors is provided too. We point out that a critical property is the absence of short sales. In such a case we first construct a “shadow riskless asset” (SRA) without short sales and then the good deal is given by borrowing more and more money so as to invest in the SRA. It is also shown that the SRA is interested by itself, even if there are short selling restrictions.

Codificador JPEG baseado em FPGA

O presente trabalho consiste na implementação em hardware de unidades funcionais dedicadas e optimizadas, para a realização das operações de codificação e descodificação, definidas na norma de codificação com perda Joint Photographic Experts Group (JPEG), ITU-T T.81 ISO/IEC 10918-1. Realiza-se um estudo sobre esta norma de forma a caracterizar os seus principais blocos funcionais. A finalidade deste estudo foca-se na pesquisa e na proposta de optimizações, de forma a minimizar o hardware necessário para a realização de cada bloco, de modo a que o sistema realizado obtenha taxas de compressão elevadas, minimizando a distorção obtida. A redução de hardware de cada sistema, codificador e descodificador, é conseguida à custa da manipulação das equações dos blocos Forward Discrete Cosine Transform (FDCT) e Quantificação (Q) e dos blocos Forward Discrete Cosine Transform (IDCT) e Quantificação Inversa (IQ). Com as conclusões retiradas do estudo e através da análise de estruturas conhecidas, descreveu-se cada bloco em Very-High-Speed Integrated Circuits (VHSIC) Hardware Description Language (VHDL) e fez-se a sua síntese em Field Programmable Gate Array (FPGA). Cada sistema implementado recorre à execução de cada bloco em paralelo de forma a optimizar a codificação/descodificação. Assim, para o sistema codificador, será realizada a operação da FDCT e Quantificação sobre duas matrizes diferentes e em simultâneo. O mesmo sucede para o sistema descodificador, composto pelos blocos Quantificação Inversa e IDCT. A validação de cada bloco sintetizado é executada com recurso a vectores de teste obtidos através do estudo efectuado. Após a integração de cada bloco, verificou-se que, para imagens greyscale de referência com resolução de 256 linhas por 256 colunas, é necessário 820,5 μs para a codificação de uma imagem e 830,5 μs para a descodificação da mesma. Considerando uma frequência de trabalho de 100 MHz, processam-se aproximadamente 1200 imagens por segundo.

Grid Integration of Offshore Wind Farms Using Modular Marx Multilevel Converters

This paper proposes the use of a Modular Marx Multilevel Converter, as a solution for energy integration between an offshore Wind Farm and the power grid network. The Marx modular multilevel converter is based on the Marx generator, and solves two typical problems in this type of multilevel topologies: modularity and dc capacitor voltage balancing. This paper details the strategy for dc capacitor voltage equalization. The dynamic models of the converter and power grid are presented in order to design the converter ac output voltages and the dc capacitor voltage controller. The average current control is presented and used for power flow control, harmonics and reactive power compensation. Simulation results are presented in order to show the effectiveness of the proposed (MC)-C-3 topology.

A Service Integration Platform for Collaborative Networks

Integrated manufacturing constitutes a complex system made of heterogeneous information and control subsystems. Those subsystems are not designed to the cooperation. Typically each subsystem automates specific processes, and establishes closed application domains, therefore it is very difficult to integrate it with other subsystems in order to respond to the needed process dynamics. Furthermore, to cope with ever growing marketcompetition and demands, it is necessary for manufacturing/enterprise systems to increase their responsiveness based on up-to-date knowledge and in-time data gathered from the diverse information and control systems. These have created new challenges for manufacturing sector, and even bigger challenges for collaborative manufacturing. The growing complexity of the information and communication technologies when coping with innovative business services based on collaborative contributions from multiple stakeholders, requires novel and multidisciplinary approaches. Service orientation is a strategic approach to deal with such complexity, and various stakeholders' information systems. Services or more precisely the autonomous computational agents implementing the services, provide an architectural pattern able to cope with the needs of integrated and distributed collaborative solutions. This paper proposes a service-oriented framework, aiming to support a virtual organizations breeding environment that is the basis for establishing short or long term goal-oriented virtual organizations. The notion of integrated business services, where customers receive some value developed through the contribution from a network of companies is a key element.

Virtual power producers integration into MASCEM

All over the world Distributed Generation is seen as a valuable help to get cleaner and more efficient electricity. Under this context distributed generators, owned by different decentralized players can provide a significant amount of the electricity generation. To get negotiation power and advantages of scale economy, these players can be aggregated giving place to a new concept: the Virtual Power Producer. Virtual Power Producers are multi-technology and multi-site heterogeneous entities. Virtual Power Producers should adopt organization and management methodologies so that they can make Distributed Generation a really profitable activity, able to participate in the market. In this paper we address the integration of Virtual Power Producers into an electricity market simulator –MASCEM – as a coalition of distributed producers.