D2.3 First bundle of client-side components

This document describes the first bundle of core WP2 (user data analytics) client side components, including their specifications, usecases, and working prototypes. Included assets contain a description of their current status, and links to their full designs and downloadable versions. This deliverable only describes operational SW assets (even though beta) that are tested and documented. It should be noted, however, that various additional software assets (2.2d Cognitive Capacity Measurement and 2.3a Realtime Emotion Detection) are near completion for inclusion in games during the first pilot round. Those assets are still scheduled for inclusion in the final bundle deliverable D2.2.

Lien entre l'efficacité de la consultation organisationnelle et la relation client-consultant selon la perspective du client

Depuis quelques décennies, la consultation en contexte organisationnel constitue une pratique professionnelle importante. L’efficacité de la consultation est l’un des enjeux de la pratique tant pour les clients que pour les consultants. Certains auteurs ont développé des modèles pour comprendre le processus de consultation et ses composantes. La documentation sur l’efficacité de la consultation fait ressortir la contribution de la relation client-consultant comme facteur explicatif. Toutefois, peu d’études se sont penchées sur le lien statistique entre la relation client-consultant et l’efficacité de la consultation comme pratique globale. Cette recherche s’intéresse à la relation client-consultant telle qu’exprimée par ses activités (variable indépendante) et à leurs portées sur l’efficacité de la consultation organisationnelle (variable dépendante) telle qu’évaluée par des clients. Les bases théoriques et empiriques en contextes clinique et organisationnel portent à croire qu’il existe une relation positive significative entre ces deux variables. Ainsi, pour cette étude, une hypothèse est posée : les activités de la relation client-consultant sont en relation de façon positive avec l’efficacité de la consultation telle qu’évaluée par le client. Cette étude a été menée auprès de 88 clients. Les données utilisées pour cette étude ont été recueillies en un seul temps de mesure avec deux instruments combinés dans le questionnaire CERCC-CL édité sur Internet, via Survey Monkey, et crypté pour assurer la sécurité et la confidentialité des données. Les résultats révèlent que la relation se décline en quatre dimensions : 1) entente professionnelle; 2) réciprocité; 3) soutien du consultant et 4) compatibilité personnelle. L’hypothèse est en grande partie corroborée; trois dimensions de la relation, soit (1) entente professionnelle, (2) réciprocité et (4) compatibilité personnelle, influencent la qualité d’une démarche de consultation, l’un des deux critères de l’efficacité et l’efficacité de la consultation dans sa globalité. La compatibilité personnelle (4) influence les résultats à valeur ajoutée, le second critère de l’efficacité. Le score global de la relation client-consultant permet de prédire de façon significative les deux facteurs d’efficacité de la consultation et l’efficacité globale. L’ensemble de ces résultats apporte un premier éclairage sur la contribution potentielle de deux nouveaux questionnaires permettant au client et au consultant de s’évaluer en cours de processus ou à la fin de celui-ci. Les résultats contribuent surtout à la considération et à une meilleure compréhension de l’importance de la relation client-consultant pour expliquer l’efficacité d’une intervention. La relation client-consultant selon la perspective du client, principal acteur à satisfaire, favorise une vision positive du mandat. Pour le consultant, cette étude fait valoir l’importance de miser et de parfaire ses habiletés relationnelles indépendamment de son domaine d’expertise s’il veut être efficace dans sa pratique de la consultation.

SC DMH client advocacy report

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH client advocacy report

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

Implementazione e analisi di algoritmi dinamici per trasmissione MPEG-DASH su client Android

Attualmente, la maggior parte dei dati che transitano sulla rete appartiene a contenuti multimediali. Più nello specifico, è lo Streaming Video ad avere la predominanza nella condivisione di Internet; vista la crescita che tale servizio ha subìto negli ultimi anni, si sono susseguiti diversi studi volti allo sviluppo di tecniche e metodologie che potessero migliorarlo. Una di queste è sicuramente l'Adaptive Video Streaming, tecnica utilizzata per garantire all'utente una buona Quality of Experience (QoE) mediante l'utilizzo dei cosiddetti "algoritmi di rate adaptation". Il lavoro svolto in questi studi si è voluto concentrare su due filoni distinti, ma allo stesso tempo confrontabili: la prima parte della tesi riguarda lo sviluppo e l'analisi di alcuni algoritmi di rate adaptation per DASH, mentre la seconda è relativa all'implementazione di un nuovo algoritmo che li possa affiancare, migliorando la QoE nel monitorare lo stato della connessione. Si è quindi dovuta implementare un'applicazione Android per lo streaming video, che fosse conforme allo standard MPEG-DASH e potesse fornire le informazioni di testing da utilizzare per le analisi. La tesi è suddivisa in quattro capitoli: il primo introduce l'argomento e definisce la terminologia necessaria alla comprensione degli studi; il secondo descrive alcuni dei lavori correlati allo streaming adattivo e introduce i due filoni principali della tesi, ovvero gli algoritmi di rate adaptation e la proposta di algoritmo per la selezione dinamica del segmento; il terzo presenta l'app SSDash, utilizzata come mezzo per le analisi sperimentali; infine, il quarto ed ultimo capitolo mostra i risultati delle analisi e le corrispondenti valutazioni.

Life design counseling: A study on client's operations for meaning construction

This study evaluated the adequacy of the micro-theory of client operations to explain meaning construction during Life Design Counseling. Four adolescents were interviewed about their second counseling session. Their recollections were stimulated through the replay of counseling videotapes. The resulting transcribed interviews were qualitatively analyzed. Results confirmed a sequence of client operations evolving from the symbolic representation of experience and reflexive self-examination towards making new realizations and revisioning self. Moreover, clients reported negative and positive session moments evidencing that clients' attention and activity during the session was not restricted to meaning construction operations. Practical implications for life design counseling are derived from the results and discussed.

From client's dreams to achievable projects: An expert system for determining web site feasibility

This paper presents a web based expert system application that carries out an initial assessment of the feasibility of a web project. The system allows detection of inconsistency problems before design starts, and suggests correcting actions to solve them. The developed system presents important advantages not only for determining the feasibility of a web project but also by acting as a means of communication between the client company and the web development team, making the requirements specification clearer.

SC DMH client advocacy report

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH client advocacy report

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH Client Advocacy Report January 2009

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH Client Advocacy Report February 2009

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH Client Advocacy Report March 2009

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH Client Advocacy Report April 2009

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH Client Advocacy Report May 2009

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.

SC DMH Client Advocacy Report June 2009

The Client Advocacy Office at the South Carolina Department of Mental Health publishes a monthly report with information on complaints resolved at agency centers and other statistics on the Client Advocacy Office.