The differentiated effects of CSR actions in the service industry

Purpose – The purpose of this study is to attempt to explain why the impact of Corporate Social Responsibility (CSR) initiatives may be different and/or more important in service firms compared to manufacturing firms. CSR is becoming a common strategy, hence its extensive research. Central to it is the analysis of the effect of CSR on a firm’s performance, whose outcome depends on firm-specific and industry-related factors. Design/methodology/approach – The event study methodology is applied to all the 248 companies that have ever traded on the Spanish Stock Market between 1990 and 2007. A regression analysis examines potential different effects of CSR on service and goods firms. Findings – The results show that CSR activities have a positive impact on firm performance that is higher for service firms than for manufacturing firms. Actions related to the environment, responsible labor relationships and good corporate governance are especially important in the service context. Research limitations/implications – This research is focused on shareholders’ performance, but it does not consider other stakeholders, such as real consumer behavior or employees’ commitment and productivity. Practical implications – Service firms are likely to gain from focusing on some CSR activities (environment, employees and good corporate governance) and should use their responsible behavior as a valuable tool for public relations and differentiation in the market. Originality/value – This article is the first attempt to empirically test and explain why the relationship between CSR and firm performance may be different (more positive) for service vs manufacturing firms.

Managers and missionaries : library services to children and young adults in the information age /

"Papers presented at the Allerton Park Institute, sponsored by University of Illinois, Graduate School of Library and Information Science, cosponsored by the Youth Divisions of the American Library Association: American Association of School Librarians (AASL), Association for Library Service to Children (ALSC), Young Adult Services Division (YASD); held November 14-16, 1986, Chancellor Hotel & Conference Center ... Champaign, Illinois."

National social service systems; a comparative study and analysis of selected countries.

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Social service and the art of healing.

Mode of access: Internet.

VISTA handbook for volunteers and sponsors.

Includes index.

A Study of volunteers in drug abuse programs.

Mode of access: Internet.

Sanctity and social service,

Activity the goal of prayer.--Catherine of Sienna, saint and suffragist.--Francis of Assisi, saint and social reformer.--Joan of Arc, saint and patriot.--Ignatius Loyola, saint and empire-builder.--Vincent de Paul, saint and founder of modern philosophy.--The apology of works.

Reconstruction & social service; being the report of a conference called by the National council of social service.

Mode of access: Internet.

A study of the social service field,

"First annual report covering the period from February 15, 1917, to April 30, 1918."

Social service directory, Alameda county, California. Corrected as of December 7, 1945. A directory of social and health resources available to residents of Alemeda county.

Mode of access: Internet.

A changing psychology in social case work,

Published also as thesis (PH.D.) University of Pennsylvania.

Faith and social service : eight lectures delivered before the Lowell Institute.

The new forces; Indifference; Doubt; Poverty; Labor; Moral reform; The city.

Essays in social justice,

What is justice?--The ultimate basis of social conflict.--The principle of self-centered appreciation commonly called self-interest.--The forms of human conflict.--Economic competition.--How ought wealth to be distributed?--How much is a man worth?--Interest.--Socialism and the present unrest.--Constructive democracy.--The single tax.--The question of inheritance.--The question of monopoly.--The cure for poverty.--The responsibility of the rich for the condition of the poor.--Social service.--How ought the burdens of taxation to be distributed?

Social service,

Mode of access: Internet.

Hospital social service

Mode of access: Internet.