Sistema de apoio ao utilizador de transportes públicos

Nos dias de hoje usar o transporte público para nos deslocarmos de uma determinada origem para um determinado destino é uma realidade na vida da maioria das pessoas. Muitas destas deslocações fazem parte da rotina diária do cidadão, que depende destes transportes para as suas atividades do dia-a-dia. Nos últimos anos, o número de cidadãos que usa os transportes públicos como meio de deslocação tem vindo a aumentar consideravelmente. Contudo, a maioria dos operadores de transportes públicos pecam pela falta de pontualidade dos seus serviços, e pela falta de informação disponível ao cidadão acerca dos horários dos mesmos em tempo real. Tendo este problema em conta, foi desenvolvida uma solução capaz de realizar uma previsão do tempo de chegada de um transporte público, ao longo de todo o seu serviço. Previsão essa que é atualizada ao longo do percurso de forma a reduzir a margem de erro da informação apresentada. Com esta informação o cidadão pode planear melhor o seu dia e decidir qual é a melhor altura para se deslocar para a paragem, evitando ao máximo a perda de tempo à espera do seu transporte público. A solução final foi desenvolvida com a ajuda da empresa BEWARE e teve como objetivo a criação de uma aplicação web capaz de apresentar os tempos de espera dos autocarros em diferentes tipos de vista, bem como o acompanhamento do mesmo ao longo do percurso. Toda a informação utilizada na aplicação web foi criada por dois serviços de apoio que efetuam o controlo do autocarro ao longo do percurso, bem como os cálculos da previsão dos tempos de espera. O projeto foi dividido em quatro constituintes que foram repetidas durante o desenvolvimento da solução. A primeira constou na análise do problema, no levantamento e definição dos requisitos. A segunda incluiu o desenvolvimento de um algoritmo capaz de validar a posição do autocarro ao longo do seu percurso, detetando a paragem onde este se encontra e a hora de chegada à mesma. A terceira abrangeu o desenvolvimento de um algoritmo capaz de prever o tempo de chegada de um autocarro às paragens definidas na sua rota, recorrendo ao histórico de viagens realizadas anteriormente. A quarta consistiu no desenvolvimento da aplicação web, implementando todas as funcionalidades necessárias para que a aplicação consiga realizar o acompanhamento do autocarro no percurso, a consulta dos tempos de chegada e da previsão dos tempos às paragens seguintes recorrendo a três tipos de vistas diferentes, e a possibilidade de agendar notificações de forma a receber no email as previsões dos tempos de chegada nos dias e horas mais significativos para o utilizador.

Partilha de Pontos de Interesse, Vídeos e Experiências Sensoriais Baseada no Contexto do Utilizador

A evolução tecnológica das últimas décadas na área das Tecnologias da Informação e Comunicação (TIC) contribuiu para a proliferação de fontes de informação e de sistemas de partilha de recursos. As diversas redes sociais são um exemplo paradigmático de sistemas de partilha tanto de informação como de recursos (e.g. audiovisuais). Essa abundância crescente de recursos e fontes aumenta a importância de sistemas capazes de recomendar em tempo útil recursos personalizados, tendo por base o perfil e o contexto do utilizador. O objetivo deste projeto é partilhar e recomendar locais, artigos e vídeos em função do contexto do utilizador assim como proporcionar uma experiência mais rica de reprodução dos vídeos partilhados, simulando as condições de gravação dos vídeos. Este sistema teve como inspiração dois projetos anteriormente desenvolvidos de partilha e recomendação de locais, artigos e vídeos turísticos em função da localização do utilizador. O sistema desenvolvido consiste numa aplicação distribuída composta por um módulo cliente Android, que inclui a interface com o utilizador e o consumo direto de serviços externos de suporte, e um módulo servidor que controla o acesso à base de dados central e inclui o serviço de recomendação baseado no contexto do utilizador. A comunicação entre os módulos cliente e servidor utiliza um protocolo do nível de aplicação dedicado. As recomendações geradas pelo sistema têm por base o perfil de utilizador, informação contextual (posição do utilizador, data e hora atual e velocidade atual do utilizador) e podem ser geradas a pedido do utilizador ou automaticamente, caso sejam encontrados pontos de interesse de grande relevância para o utilizador. Os pontos de interesse recomendados são apresentados com recurso ao Google Maps, incluindo o período de funcionamento, artigos complementares e a reprodução imersiva dos vídeos relacionados. Essa imersão tem em consideração as condições meteorológicas, temporais e espaciais aquando da gravação do vídeo.

A random access MAC protocol for MPR satellite networks

Dissertação apresentada para obtenção do Grau de Mestre em Engenharia Electrotécnica e de Computadores, pela Universidade Nova de Lisboa, Faculdade de Ciências e Tecnologia

Serviços de apoio na crise para a violação e abusos sexuais em Portugal

Dissertação de Mestrado apresentada ao ISPA - Instituto Universitário

Role of Intersectoral Collaboration in Mental Health Policy Formulation And Service Delivery in Saint Lucia

RESUMO: Santa Lúcia pequena ilha de país em desenvolvimento com recursos limitados e é confrontada com uma série de desafios socioeconômicos que exigem soluções criativas e inovadoras. É comprovado que a combinação de recursos entre setores para estabelecer os determinantes social, econômico e ambiental da saúde são uma estratégia útil para melhorar a saúde da população, principalmente a sua saúde mental. Este estudo, o primeiro do seu tipo em Santa Lúcia, procurou examinar até que ponto a disponibilidade de uma política nacional de saúde mental levou a ação intersetorial para o fornecimento de serviços e promoção da saúde mental. Além disso, o estudo examinou o nível de colaboração intersetorial que existe entre as agências que prestam cuidados diretos e serviços de suporte para pessoas com doenças mentais e problemas sérios de saúde mental. O estudo também teve como objetivo identificar os fatores que promovem ou dificultam a colaboração intersectorial e gerar recomendações que possam ser aplicadas para países muito pequenos e com perfis socioeconômicos semelhantes. Os dados gerados a partir de três (3) fontes foram sintetizados para formar uma visão ampla das questões. Uma avaliação da política de saúde mental de 2007, uma avaliação que identifica até que ponto a ação intersetorial atualmente deixa a prestação de serviços de saúde mental e a administração de entrevistas semiestruturadas nas mãos de gestores do programa de diferentes agências em todos os setores. O estudo concluiu que, apesar da disponibilidade de uma política de saúde mental, que articula clara e explicitamente a colaboração intersetorial como área prioritária para ação, quase não existe no sistema de fornecimento atual do serviço. Os provedores de serviços em todos os setores reconhecem que há os benefícios da colaboração intersectorial e com entraves significativos em relação à colaboração intersetorial, que por sua vez, impede uma abordagem nacional para o planejamento e o fornecimento do serviço. A colaboração intersetorial não será possível se os próprios setores dependerem da abordagem direta do setor da saúde ou se a atmosfera geral for ofuscada pela estigmatização das doenças mentais.------------------------------------------------------------------------ABSTRACT: Saint Lucia a small island developing country with limited resources, is faced with a number of socio-economic challenges which require creative and innovative solutions to address. Combining resources across sectors to address the social, economic and environmental determinants of health has proven to be a useful strategy for improving population health in particular mental health. This study, the first of its kind for Saint Lucia sought to examine the extent to which the availability of a national mental health policy led to intersectoral action for mental health promotion and service delivery. In addition the study examined the level of intersectoral collaboration which actually exist between agencies which provide direct care and support services to people with mental illnesses and significant mental health problems. The study also aimed to identify the factors which promote or hinder intersectoral collaboration and generate recommendations which can be applied to extremely small countries with similar socio-economic profiles. Data generated from three (3) sources was synthesized to form a broad picture of the issues. An evaluation of the mental health policy of 2007, an assessment of the extent to which intersectoral action currently exist in mental health service delivery and the administration of semi-structured interviews with program managers from different agencies across sectors to identify implementation issues. The study concluded that despite the availability of a mental health policy which clearly and explicitly articulates intersectoral collaboration as a priority area for action, very little exists in the current service delivery system. Services providers across sectors acknowledge the benefits of intersectoral collaboration and that there are significant barriers to intersectoral collaboration, which in turn hinders a national approach to service planning and delivery. Intersectoral collaboration is not possible if sectors themselves are dependent on a top-down health sector driven and dominated approach, or if the general atmosphere is clouded by stigmatization of mental health illnesses.

Social impact bond feasibility study AEIPS intervention

AEIPS is a Portuguese social organization promoting the integration of people with mental health illnesses and/or substance abuse in the community through the intervention model Housing First. The philosophy of Housing First aims at lifting people out of their homelessness status by providing instant access to individualized and permanent housing as well as support services. Housing First projects from all over the world have proved very positive results in terms of residential stability and community integration of its participants. This feasibility study evaluates the suitability of using a Social Impact Bond to fund the Housing First intervention of AEIPS in Portugal.

Inclusão no ensino superior: modelos de atuação e contributos dos serviços de apoio em Portugal

A inclusão de estudantes com deficiência na Universidade tem desafiado as instituições a responderem às demandas de acesso e permanência específicas destes estudantes. Neste artigo analisaremos como estão organizadas as iniciativas institucionais de inclusão, tomando como objeto os serviços de apoio na universidade e os desafios explicitados pelos responsáveis dos setores. Participaram do estudo três responsáveis técnicas pelos serviços de inclusão em três universidades portuguesas. Os dados foram recolhidos por meio de entrevista semiestruturada e analisados numa abordagem exploratória. Os resultados apontam para o desafio de proporcionar, para além das condições de acesso, a qualificação das condições de permanência que possam resultar em experiências exitosas dos estudantes, ampliando a oportunidades de obter autonomia e sucesso académico. A partir da discussão, apresentaremos considerações que podem constituir indicadores de intervenção e, ainda, temas para investigações futuras que possam contribuir para práticas mais adequadas de atendimento a esse grupo de estudantes.

A inclusão de alunos com NEE: um estudo quantitativo sobre recursos pessoais e institucionais e atitude de professores de educação física

Dissertação de mestrado em Educação Especial (área de especialização em Dificuldades de Aprendizagem Específicas)

Die Notwendigkeit von Unterstützungsangeboten für Geschwister von chronisch kranken und/ oder behinderten Kindern : eine retrospektive Einschätzung der Betroffenen

Introduction: It is a big challenge that devolopes in a family with the birth ofdisabled or handycapped child. The siblings of the disabled or handicapped child aredealt with issues like sufferings, sickness, weakness and even death. Furthermorethey have to take part in assisting and care of the disabled or challenged child. Theexperience they make as they grow up with a disabled or handycapped sibling is aburden more than a challenge lies on the support service options they are entitled.The choices are from the representatives of social organisations to professional help.Aim of this work is to analyse the necessity of support services for the siblings of thedisabled or handycapped child. To achieve this, a retrospective analysis of the peoplewho were affected by such a situation is necessary.Material and Methods: Structured, guidelined, problem centered personnalinterviews with affected siblings. The method was chosen against the background ofadequate affected siblings with necessary informations, knowledge and experience.Nine interviewees were selected and requested for cooperation per e-mail. FourInterviews were done personnally and five through telephone.Result: All the interviewees had disabled or handicapped or diseased siblings. Someof the interviewees knew there was something not in order with thier sibling beforethier preschool age. Some of them noticed thier siblings as "different" through theinteractions with other schoolmates. All the interviewees except the ones who werementally challenged siblings were well informed by their parents about the situation.The limitations of the siblings were very complex. The interviewees had a lot oflimitations and obligations for themselves because of the disability of their siblings.All but one of the interviewees could atleast think of one nice experience with thiermentally or physically challenged sibling. There was also negative experiences withanxiety, anger and rag

Integración de empresas: planificación y gestión del cambio

Este proyecto nace de la necesidad de realizar una integración de los sistemas informáticos de una empresa en una multinacional; las empresas disponen de servicios de outsourcing en sistemas de información. Al tratarse de una integración operativa, sólo trataremos de trasladar los servicios de centro de atención al usuario, soporte local y ofimática desde un outsourcing de servicios a otro, añadiendo los cambios de procesos necesarios para disponer de un único entorno de trabajo. El cambio de entorno de trabajo se ha de realizar sin perdida de disponibilidad ni de información.

IPH response to DSD Urban Regeneration and Community Development Policy Framework Consultation

The Urban Regeneration and Community Development Policy Framework for Northern Ireland sets out for DSD and its partners, clear priorities for urban regeneration and community development programmes, both before and after the operational responsibility for these is transferred to councils under the reform of local government. Four policy objectives have been developed, which will focus on the underlying structural problems in urban areas and also help strengthen community development throughout Northern Ireland. The policy objectives are as follows: Policy Objective 1 – To tackle area-based deprivation: Policy Objective 2 – To strengthen the competitiveness of our towns and cities: Policy Objective 3 – To improve linkages between areas of need and areas of opportunity: and Policy Objective 4 –To develop more cohesive and engaged communities. Key points from IPH response Urban regeneration and community development provide a basis for addressing the social determinants of health and reducing inequalities in health. This policy framework presents an opportunity for coherence and complementarity with ‘Fit and Well - Changing Lives’ as part of government’s overall approach to tackling health inequalities. It is now well established that a focus on early years’ interventions and family support services yields significant returns, so prioritising action in these areas is essential. Defined action plans on child poverty are essential if this policy framework is to make a real and lasting difference in deprived urban areas. Development of the environmental infrastructure to improve health in deprived areas should be supported by well-planned monitoring and evaluation. Linking the policy framework to economic development and local community plans will enhance effectiveness in the areas of education, job creation, commercial investment and access to services, which in turn are critical for the economic growth and stability of urban communities. Community profile data and health intelligence (as available through IPH Health Well) could usefully inform central and local government in terms of resource allocation and targeted service delivery.

Speech by Mr. Micheál Martin TD – Meeting The Challenges Of Cultural Diversity In The Irish Healthcare Sector

It gives me great pleasure to accept the invitation to address this conference on “Meeting the Challenges of Cultural Diversity in the Irish Healthcare Sector” which is being organised by the Irish Health Services Management Institute in partnership with the National Consultative Committee on Racism and Interculturalism. The conference provides an important opportunity to develop our knowledge and understanding of the issues surrounding cultural diversity in the health sector from the twin perspectives of patients and staff. Cultural diversity has over recent years become an increasingly visible aspect of Irish society bringing with it both opportunities and challenges. It holds out great possibilities for the enrichment of all who live in Ireland but it also challenges us to adapt creatively to the changes required to realise this potential and to ensure that the experience is a positive one for all concerned but particularly for those in the minority ethnic groups. In the last number of years in particular, the focus has tended to be on people coming to this country either as refugees, asylum seekers or economic migrants. Government figures estimate that as many as 340,000 immigrants are expected in the next six years. However ethnic and cultural diversity are not new phenomena in Ireland. Travellers have a long history as an indigenous minority group in Ireland with a strong culture and identity of their own. The changing experience and dynamics of their relationship with the wider society and its institutions over time can, I think, provide some valuable lessons for us as we seek to address the more numerous and complex issues of cultural diversity which have arisen for us in the last decade. Turning more specifically to the health sector which is the focus of this conference, culture and identity have particular relevance to health service policy and provision in that The first requirement is that we in the health service acknowledge cultural diversity and the differences in behaviours and in the less obvious areas of values and beliefs that this often implies. Only by acknowledging these differences in a respectful way and informing ourselves of them can we address them. Our equality legislation – The Employment Equality Act, 1998 and the Equal Status Act, 2000 – prohibits discrimination on nine grounds including race and membership of the Traveller community. The Equal Status Act prohibits discrimination on an individual basis in relation to the nine grounds while for groups it provides for the promotion of equality of opportunity. The Act applies to the provision of services including health services. I will speak first about cultural diversity in relation to the patient. In this respect it is worth mentioning that the recognition of cultural diversity and appropriate responses to it were issues which were strongly emphasised in the public consultation process which we held earlier this year in the context of developing National Anti-Poverty targets for the health sector and also our new national health strategy. Awareness and sensitivity training for staff is a key requirement for adapting to a culturally diverse patient population. The focus of this training should be the development of the knowledge and skills to provide services sensitive to cultural diversity. Such training can often be most effectively delivered in partnership with members of the minority groups themselves. I am aware that the Traveller community, for example, is involved in in-service training for health care workers. I am also aware that the National Consultative Committee on Racism and Interculturalism has been involved in training with the Eastern Regional Health Authority. We need to have more such initiatives. A step beyond the sensitivity training for existing staff is the training of members of the minority communities themselves as workers in our health services. Again the Traveller community has set an example in this area with its Primary Health Care Project for Travellers. The Primary Health Care for Travellers Project was established in 1994 as a joint partnership initiative with the Eastern Health Board and Pavee Point, with ongoing technical assistance being provided from the Department of Community Health and General Practice, Trinity College, Dublin. This project was the first of its kind in the country and has facilitated The project included a training course which concentrated on skills development, capacity building and the empowerment of Travellers. This confidence and skill allowed the Community Health Workers to go out and conduct a baseline survey to identify and articulate Travellers’ health needs. This was the first time that Travellers were involved in this process; in the past their needs were assumed. The results of the survey were fed back to the community and they prioritised their needs and suggested changes to the health services which would facilitate their access and utilisation. Ongoing monitoring and data collection demonstrates a big improvement in levels of satisfaction and uptake and ulitisation of health services by Travellers in the pilot area. This Primary Health Care for Travellers initiative is being replicated in three other areas around the country and funding has been approved for a further 9 new projects. This pilot project was the recipient of a WHO 50th anniversary commemorative award in 1998. The project is developing as a model of good practice which could inspire further initiatives of this type for other minority groups. Access to information has been identified in numerous consultative processes as a key factor in enabling people to take a proactive approach to managing their own health and that of their families and in facilitating their access to health services. Honouring our commitment to equity in these areas requires that information is provided in culturally appropriate formats. The National Health Promotion Strategy 2000-2005, for example, recognises that there exists within our society many groups with different requirements which need to be identified and accommodated when planning and implementing health promotion interventions. These groups include Travellers, refugees and asylum seekers, people with intellectual, physical or sensory disability and the gay and lesbian community. The Strategy acknowledges the challenge involved in being sensitive to the potential differences in patterns of poor health among these different groups. The Strategic aim is to promote the physical, mental and social well-being of individuals from these groups. The objective of the Strategy on these issues are: While our long term aim may be to mainstream responses so that our health services is truly multicultural, we must recognise the need at this point in time for very specific focused responses particularly for groups with poor health status such as Travellers and also for refugees and asylum seekers. In the case of refugees and asylum seekers examples of targeted services are screening for communicable diseases – offered on a voluntary basis – and psychological support services for those who have suffered trauma before coming here. The two approaches of targeting and mainstreaming are not mutually exclusive. A combination of both is required at this point in time but the balance between them must be kept under constant review in the light of changing needs. A major requirement if we are to meet the challenge of cultural diversity is an appropriate data and research base. I think it is important that we build up our information and research data base in partnership with the minority groups themselves. We must establish what the health needs of diverse groups are; we must monitor uptake of services and how well we are responding to needs and we must monitor outcomes and health status. We must also examine the impact of the policies in other sectors on the health of minority groups. The National Health Information Strategy, currently being developed, and the recently published National Strategy for Health Research – Making Knowledge Work for Health provide important frameworks within which we can improve our data and research base. A culturally diverse health sector workforce – challenges and opportunities The Irish health service can benefit greatly from successful international recruitment. There has been a strong non-national representation amongst the medical profession for more than 30 years. More recently there have been significant increases in other categories of health service workers from overseas. The Department recognises the enormous value that overseas recruitment brings over a wide range of services and supports the development of effective and appropriate recruitment strategies in partnership with health service employers. These changes have made cultural diversity an important issue for all health service organisations. Diversity in the workplace is primarily about creating a culture that seeks, respects, values and harnesses difference. This includes all the differences that when added together make each person unique. So instead of the focus being on particular groups, diversity is about all of us. Change is not about helping “them” to join “us” but about critically looking at “us” and rooting out all aspects of our culture that inappropriately exclude people and prevent us from being inclusive in the way we relate to employees, potential employees and clients of the health service. International recruitment benefits consumers, Irish employees and the overseas personnel alike. Regardless of whether they are employed by the health service, members of minority groups will be clients of our service and consequently we need to be flexible in order to accommodate different cultural needs. For staff, we recognise that coming from other cultures can be a difficult transition. Consequently health service employers have made strong efforts to assist them during this period. Many organisations provide induction courses, religious facilities (such as prayer rooms) and help in finding suitable accommodation. The Health Service Employers Agency (HSEA) is developing an equal opportunities/diversity strategy and action plans as well as training programmes to support their implementation, to ensure that all health service employment policies and practices promote the equality/diversity agenda to continue the development of a culturally diverse health service. The management of this new environment is extremely important for the health service as it offers an opportunity to go beyond set legal requirements and to strive for an acceptance and nurturing of cultural differences. Workforce cultural diversity affords us the opportunity to learn from the working practices and perspectives of others by allowing personnel to present their ideas and experience through teamwork, partnership structures and other appropriate fora, leading to further improvement in the services we provide. It is important to ensure that both personnel units and line managers communicate directly with their staff and demonstrate by their actions that they intend to create an inclusive work place which doesn´t demand that minority staff fit. Contented, valued employees who feel that there is a place for them in the organisation will deliver a high quality health service. Your conference here today has two laudable aims – to heighten awareness and assist health care staff to work effectively with their colleagues from different cultural backgrounds and to gain a greater understanding of the diverse needs of patients from minority ethnic backgrounds. There is a synergy in these aims and in the tasks to which they give rise in the management of our health service. The creative adaptations required for one have the potential to feed into the other. I would like to commend both organisations which are hosting this conference for their initiative in making this event happen, particularly at this time – Racism in the Workplace Week. I look forward very much to hearing the outcome of your deliberations. Thank you.

Managing health and increasing well-being

The Building the Community-Pharmacy Partnership has worked to improve local health outcomes by encouraging members of the community to develop skills relating to managing their own health, and providing accessible information on the availability of services of which they can avail of. The aim is to facilitate local people to gain knowledge on various health issues through books, videos, leaflets and enable the most vulnerable and in need to access additional support through the pharmacy to complementary therapy. Outcome: A room in the pharmacy has been renovated and offers access to other support services. Funding has allowed the pharmacist to equip the room with videos, leaflets, books etc. There has been an increase in partnership working between the community group, pharmacist and more contact has been made with primary care. Further funding has allowed for the development of a subsidised support referral service for counselling and complementary therapies. As well as this, the pharmacist has worked with local groups to provide information sessions on lifestyle and on health issues identified by the local groups

North Down & Ards AMH

AMH, founded in 1963, one of the largest regional voluntary sector organization in NI, has provided a range of services for people with mental health difficulties and learning disabilities. AMH Ards offers a range of person centred activities eg training in IT, administration, catering, literacy and numeracy, crafts etc. They have completed 2 Level 2 applications. This Level 3 application will endeavor to build on the success of the second project, encouraging and building capacity for people to identify their own health needs, enable them to benefit from a range of support services, including pharmacy available to them. In addition, it will continue to educate and involve pharmacists in the road to mental health recovery. 4 programmes (7 weeks long ï¿_ 3 with the pharmacist) will be delivered each year (2 at each of the centers in Ards and Bangor). This more formal programme will be supplemented by ongoing support, staff training (2 sessions) and 4 informal drop in sessions and more general health events. At all of these sessions, the pharmacists will either lead on or attend.

Foyle Haven

This is the Centre's second project with BCPP. The first project integrated the pharmacy into their support network and addressed issues important to street drinkers in a safe environment. This project will build on the previous project. It will encourage and facilitate self worth, self esteem and further encourage a sense of responsibility and confidence to access other health and support services. The pharmacist will provide information sessions, 1-1 support and training to staff and volunteers. This project will also see them linking up with the SOLACE project in Irvinestown which BCPP has also supported.