A flexibilização organizacional através de sistemas integrados de gestão no setor de serviços

o presente trabalho tem por objetivo avaliar o impacto produzido sobre os trabalhadores das organizações através da implantação de sistemas integrados de gestão (ERP) , como instrumento apoiador da flexibilização organizacional. O estudo abrangeu empresas do ramo de serviços que implantaram o sistema ERP da empresa SAP AG, através de questionários e entrevistas realizadas diretamente com os trabalhadores envolvidos. Os principais impactos para os trabalhadores foram: aumento na pressão sobre trabalho, exigência por maior capacitação, redução do nível de supervisão, aumento na qualidade, velocidade e complexidade do trabalho e redução quadro de pessoal. O nível de participação dos trabalhadores foi diversificado mas muito baixo quanto: ao treinamento, ao fluxo de informação ao longo do projeto, à possibilidade de sugerir melhorias e de influir na condução do projeto. Os objetivos planejados com a implantação foram alcançados e os trabalhadores estão satisfeitos com o sistema enquanto novo instrumento de trabalho. A baixa possibilidade de sugerir melhorias ao longo do projeto, aliado com o bom índice de aceitação das sugestões quando elas ocorreram, confirmam a hipótese de que o potencial social das organizações não foi suficientemente considerado inibindo melhorias para as empresas. A redução de pessoal, o baixo nível de participação do trabalhador em passos importantes do projeto e o baixo nível de abertura para sugestões de melhoria apuradas nesse estudo, confirmam a tendência de intensificação do uso da mão-de-obra e do conhecimento do trabalhador em detrimento de sua emancipação como agente ativo e participante da gestão, restringindo assim a efetiva flexibilização organizacional.

Análise da resistência a sistemas de informação: a percepção dos gestores de tecnologia da informação acerca de sistemas ERP

Este trabalho visa obter e verificar empiricamente um meta-modelo que possa apoiar e aprofundar a compreensão do fenômeno da resistência a sistemas de informação. Tratase de uma pesquisa explanatória e quantitativa na qual faz-se, por meio de uma extensa revisão da literatura mundial, o levantamento e consolidação das principais teorias e modelos existentes sobre o tema. Dessa forma, buscando obter um melhor entendimento do problema de pesquisa, propõe-se um meta-modelo de fatores pertinentes ao comportamento de resistência a sistemas de informação. Neste modelo, considera-se um conjunto de aspectos que, embora já abordados anteriormente, em sua maior parte ainda não haviam sido testados empiricamente, quais sejam: (i) as características idiossincráticas dos indivíduos, (ii) os aspectos técnicos inerentes aos sistemas de informação, (iii) as características da interação sócio-técnica, (iv) as características da interação de poder e políticas e, finalmente, (v) as características das organizações nas quais a tecnologia e o homem estão inseridos e interagem entre si. O instrumento de pesquisa utilizado no trabalho foi um questionário estruturado, aplicado via Internet, com suas questões contextualizadas quanto aos sistemas de gestão empresarial ERPs: Enterprise Resource Planning Systems. Obteve-se um total de 169 respondentes, considerando-se uma amostra composta exclusivamente por gestores de tecnologia da informação (TI) brasileiros e que tenham vivenciado pelo menos uma experiência de implantação de sistemas ERP ao longo de suas carreiras. Uma vez realizada a coleta dos dados, foram empregados testes estatísticos relativos à análise fatorial, visando alcançar um modelo definitivo. A partir do novo modelo encontrado, por meio da validação proporcionada pela análise fatorial, cada fator identificado representou uma causa para o comportamento de resistência a sistemas de informação. Por fim, testou-se também hipóteses a partir do novo modelo identificado, verificando-se as relações entre a percepção direta dos gestores quanto à resistência e os diversos fatores considerados relevantes para a explicação deste comportamento. Como resultado do estudo, consolidou-se um modelo de análise do comportamento de resistência a sistemas de informação, baseado na percepção do gestor de TI e contextualizado nos sistemas ERPs.

Evolution and analysis of the planning system and procedures of the Dominican Republic

Includes bibliography

Proposta de uma estrutura conceitual de modelagem de empresas para implementação do ERP5 baseada na ISO 19440:2007

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

Proposta de etapas de implementação de WMS: um estudo de caso em um varejista moveleiro

Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)

A inteligência competitiva organizacional e os sistemas integrados de gestão ERP: um estudo nas indústrias calçadistas de Jaú

Pós-graduação em Ciência da Informação - FFC

O impacto da implantação do sistema ERP na usinagem de moveis de uma empresa de medio porte

This paper analyzes the impact of implementing an information system, Enterprise Resource Planning - ERP, in a small business of the furniture industry. The goal this is show the impacts felt during and after implementation, showing behavioral and technological changes made by the study. The paper concludes by citing about the importance of cultural and behavioral changes for the good use of the system, besides showing the need to adapt to new technologies and ways of working to adapt to today's world of constant change and eternal conflict of the market

MiLoc-Sys Mobile: gestão em locação

Companies that invest in current technologies maintain themselves updated, improve their business rules and anticipate themselves against rivals providing a better service to their customers. This project aims to develop an ERP - Enterprise Resource Planning module for Android which complements an existing manager system and, that attends the needs of a rental equipment business for civil building, i.e., it improves the communication channel company-client and betters the identification and control of products. During the developing of this project, it was necessary to study the company business rules, analyze the requirements and the appropriate technologies. This project was organized in two parts, contemplating e ach of these needs. It were implemented specific modules for generate budgets and pre-orders in the first part and, the use of radiofrequency tags in the second one. Thus, it was possible to assign mobility to company business rules so that a better rental service can be provided and the equipments can be better managed

Análise crítica da implementação de sistema ERP à perspectiva da metodologia de gestão de projetos

Management information systems such as ERP can bring to businesses many competitive advantages. There is a great demand for systems projects to consulting firms that have knowledge to manage this particular type of project. However, the rate of system projects that cannot achieve success is very high. The methodology of Project Management, standardized by the Project Management Institute, is a globally recognized standard and used even in projects involving information technology. In the present study, was made a case study of an ERP system implementation project in a large company, by a consulting firm. From this analysis and on contributions from the literature, recommendations were proposed for the project management, in order to better direct the PMI methodology in large projects involving systems like ERP

Meta-models, environment and layers: agent-oriented engineering of complex systems

Traditional software engineering approaches and metaphors fall short when applied to areas of growing relevance such as electronic commerce, enterprise resource planning, and mobile computing: such areas, in fact, generally call for open architectures that may evolve dynamically over time so as to accommodate new components and meet new requirements. This is probably one of the main reasons that the agent metaphor and the agent-oriented paradigm are gaining momentum in these areas. This thesis deals with the engineering of complex software systems in terms of the agent paradigm. This paradigm is based on the notions of agent and systems of interacting agents as fundamental abstractions for designing, developing and managing at runtime typically distributed software systems. However, today the engineer often works with technologies that do not support the abstractions used in the design of the systems. For this reason the research on methodologies becomes the basic point in the scientific activity. Currently most agent-oriented methodologies are supported by small teams of academic researchers, and as a result, most of them are in an early stage and still in the first context of mostly \academic" approaches for agent-oriented systems development. Moreover, such methodologies are not well documented and very often defined and presented only by focusing on specific aspects of the methodology. The role played by meta- models becomes fundamental for comparing and evaluating the methodologies. In fact a meta-model specifies the concepts, rules and relationships used to define methodologies. Although it is possible to describe a methodology without an explicit meta-model, formalising the underpinning ideas of the methodology in question is valuable when checking its consistency or planning extensions or modifications. A good meta-model must address all the different aspects of a methodology, i.e. the process to be followed, the work products to be generated and those responsible for making all this happen. In turn, specifying the work products that must be developed implies dening the basic modelling building blocks from which they are built. As a building block, the agent abstraction alone is not enough to fully model all the aspects related to multi-agent systems in a natural way. In particular, different perspectives exist on the role that environment plays within agent systems: however, it is clear at least that all non-agent elements of a multi-agent system are typically considered to be part of the multi-agent system environment. The key role of environment as a first-class abstraction in the engineering of multi-agent system is today generally acknowledged in the multi-agent system community, so environment should be explicitly accounted for in the engineering of multi-agent system, working as a new design dimension for agent-oriented methodologies. At least two main ingredients shape the environment: environment abstractions - entities of the environment encapsulating some functions -, and topology abstractions - entities of environment that represent the (either logical or physical) spatial structure. In addition, the engineering of non-trivial multi-agent systems requires principles and mechanisms for supporting the management of the system representation complexity. These principles lead to the adoption of a multi-layered description, which could be used by designers to provide different levels of abstraction over multi-agent systems. The research in these fields has lead to the formulation of a new version of the SODA methodology where environment abstractions and layering principles are exploited for en- gineering multi-agent systems.

The Influence of Enterprise Systems on Business and Information Technology

Business strategy is important to all organizations. Nearly all Fortune 500 firms are implementing Enterprise Resource Planning (ERP) systems to improve the execution of their business strategy and to improve integration with its information technology (IT) strategy. Successful implementation of these multi-million dollar software systems are requiring new emphasis on change management and on Business and IT strategic alignment. This paper examines business and IT strategic alignment and seeks to explore whether an ERP implementation can drive business process reengineering and business and IT strategic alignment. An overview of business strategy and strategic alignment are followed by an analysis of ERP. The “As-Is/To-Be” process model is then presented and explained as a simple, but vital tool for improving business strategy, strategic alignment, and ERP implementation success.

Exploring the World's Largest ERP Implementation: the Role of ERP in Strategic Alignment

As one of the largest and most complex organizations in the world, the Department of Defense (DoD) faces many challenges in solving its well-documented financial and related business operations and system problems. The DoD is in the process of implementing modern multifunction enterprise resource planning (ERP) systems to replace many of its outdated legacy systems. This paper explores the ERP implementations of the DoD and seeks to determine the impact of the ERP implementations on the alignment of the DoD’s business and IT strategy. A brief overview of the alignment literature and background on ERP are followed by case study analysis of the DoD ERP development and current implementation status. Lastly, the paper explores the current successes and failures of the ERP implementation and the impact on the DoD’s goal of strategic alignment.

COMPREHENSIVE CALCULATION-BASED IMRT QA USING R&V DATA, TREATMENT RECORDS, AND A SECOND TREATMENT PLANNING SYSTEM

Purpose: Traditional patient-specific IMRT QA measurements are labor intensive and consume machine time. Calculation-based IMRT QA methods typically are not comprehensive. We have developed a comprehensive calculation-based IMRT QA method to detect uncertainties introduced by the initial dose calculation, the data transfer through the Record-and-Verify (R&V) system, and various aspects of the physical delivery. Methods: We recomputed the treatment plans in the patient geometry for 48 cases using data from the R&V, and from the delivery unit to calculate the “as-transferred” and “as-delivered” doses respectively. These data were sent to the original TPS to verify transfer and delivery or to a second TPS to verify the original calculation. For each dataset we examined the dose computed from the R&V record (RV) and from the delivery records (Tx), and the dose computed with a second verification TPS (vTPS). Each verification dose was compared to the clinical dose distribution using 3D gamma analysis and by comparison of mean dose and ROI-specific dose levels to target volumes. Plans were also compared to IMRT QA absolute and relative dose measurements. Results: The average 3D gamma passing percentages using 3%-3mm, 2%-2mm, and 1%-1mm criteria for the RV plan were 100.0 (σ=0.0), 100.0 (σ=0.0), and 100.0 (σ=0.1); for the Tx plan they were 100.0 (σ=0.0), 100.0 (σ=0.0), and 99.0 (σ=1.4); and for the vTPS plan they were 99.3 (σ=0.6), 97.2 (σ=1.5), and 79.0 (σ=8.6). When comparing target volume doses in the RV, Tx, and vTPS plans to the clinical plans, the average ratios of ROI mean doses were 0.999 (σ=0.001), 1.001 (σ=0.002), and 0.990 (σ=0.009) and ROI-specific dose levels were 0.999 (σ=0.001), 1.001 (σ=0.002), and 0.980 (σ=0.043), respectively. Comparing the clinical, RV, TR, and vTPS calculated doses to the IMRT QA measurements for all 48 patients, the average ratios for absolute doses were 0.999 (σ=0.013), 0.998 (σ=0.013), 0.999 σ=0.015), and 0.990 (σ=0.012), respectively, and the average 2D gamma(5%-3mm) passing percentages for relative doses for 9 patients was were 99.36 (σ=0.68), 99.50 (σ=0.49), 99.13 (σ=0.84), and 98.76 (σ=1.66), respectively. Conclusions: Together with mechanical and dosimetric QA, our calculation-based IMRT QA method promises to minimize the need for patient-specific QA measurements by identifying outliers in need of further review.

Simulación de seguimiento de blancos en sistemas radar. Parte 2

El proyecto consiste en el diseño y estudio de un software cuyas prestaciones estén orientadas a gestionar una simulación de un sistema de radar. El prototipo de este entorno de simulación se ha realizado en el lenguaje Matlab debido a que inicialmente se considera el más adecuado para el tratamiento de las señales que los sistemas de radar manejan para realizar sus cálculos. Se ha escogido como modelo el software desarrollado por la compañía SAP para gestionar los E.R.P.s de grandes empresas. El motivo es que es un software cuyo diseño y funcionalidad es especialmente adecuado para la gestión ordenada de una cantidad grande de datos diversos de forma integrada. Diseñar e implementar el propio entorno es una tarea de enorme complejidad y que requerirá el esfuerzo de una cantidad importante de personas; por lo que este proyecto se ha limitado, a un prototipo básico con una serie de características mínimas; así como a indicar y dejar preparado el camino por el que deberán transcurrir las futuras agregaciones de funcionalidad o mejoras. Funcionalmente, esto es, independientemente de la implementación específica con la que se construya el entorno de simulación, se ha considerado dividir las características y prestaciones ofrecidas por el sistema en bloques. Estos bloques agruparán los componentes relacionados con un aspecto específico de la simulación, por ejemplo, el bloque 1, es el asignado a todo lo relacionado con el blanco a detectar. El usuario del entorno de simulación interactuará con el sistema ejecutando lo que se llaman transacciones, que son agrupaciones lógicas de datos a introducir/consultar en el sistema relacionados y que se pueden ejecutar de forma independiente. Un ejemplo de transacción es la que permite mantener una trayectoria de un blanco junto con sus parámetros, pero también puede ser una transacción la aplicación que permite por ejemplo, gestionar los usuarios con acceso al entorno. Es decir, las transacciones son el componente mínimo a partir del cual el usuario puede interactuar con el sistema. La interfaz gráfica que se le ofrecerá al usuario, está basada en modos, que se pueden considerar “ventanas” independientes entre sí dentro de las cuáles el usuario ejecuta sus transacciones. El usuario podrá trabajar con cuantos modos en paralelo desee y cambiar según desee entre ellos. La programación del software se ha realizado utilizando la metodología de orientación a objetos y se ha intentado maximizar la reutilización del código así como la configurabilidad de su funcionalidad. Una característica importante que se ha incorporado para garantizar la integridad de los datos es un diccionario sintáctico. Para permitir la persistencia de los datos entre sesiones del usuario se ha implementado una base de datos virtual (que se prevé se reemplace por una real), que permite manejar, tablas, campos clave, etc. con el fin de guardar todos los datos del entorno, tanto los de configuración que solo serían responsabilidad de los administradores/desarrolladores como los datos maestros y transaccionales que serían gestionados por los usuarios finales del entorno de simulación. ABSTRACT. This end-of-degree project comprises the design, study and implementation of a software based application able to simulate the various aspects and performance of a radar system. A blueprint for this application has been constructed upon the Matlab programming language. This is due to the fact that initially it was thought to be the one most suitable to the complex signals radar systems usually process; but it has proven to be less than adequate for all the other core processes the simulation environment must provide users with. The software’s design has been based on another existing software which is the one developed by the SAP company for managing enterprises, a software categorized (and considered the paradigm of) as E.R.P. software (E.R.P. stands for Enterprise Resource Planning). This software has been selected as a model because is very well suited (its basic features) for working in an orderly fashion with a pretty good quantity of data of very diverse characteristics, and for doing it in a way which protects the integrity of the data. To design and construct the simulation environment with all its potential features is a pretty hard task and requires a great amount of effort and work to be dedicated to its accomplishment. Due to this, the scope of this end-of-degree project has been focused to design and construct a very basic prototype with minimal features, but which way future developments and upgrades to the systems features should go has also been pointed. In a purely functional approach, i.e. disregarding completely the specific implementation which accomplishes the simulation features, the different parts or aspects of the simulation system have been divided and classified into blocks. The blocks will gather together and comprise the various components related with a specific aspect of the simulation landscape, for example, block number one will be the one dealing with all the features related to the radars system target. The user interaction with the system will be based on the execution of so called transactions, which essentially consist on bunches of information which logically belong together and can thus be managed together. A good example, could be a transaction which permits to maintain a series of specifications for target’s paths; but it could also be something completely unrelated with the radar system itself as for example, the management of the users who can access the system. Transactions will be thus the minimum unit of interaction of users with the system. The graphic interface provided to the user will be mode based, which can be considered something akin to a set of independent windows which are able on their own to sustain the execution of an independent transaction. The user ideally should be able to work with as many modes simultaneously as he wants to, switching his focus between them at will. The approach to the software construction has been based on the object based paradigm. An effort has been made to maximize the code’s reutilization and also in maximizing its customizing, i.e., same sets of code able to perform different tasks based on configuration data. An important feature incorporated to the software has been a data dictionary (a syntactic one) which helps guarantee data integrity. Another important feature that allow to maintain data persistency between user sessions, is a virtual relational data base (which should in future times become a real data base) which allows to store data in tables. The data store in this tables comprises both the system’s configuration data (which administrators and developers will maintain) and also master and transactional data whose maintenance will be the end users task.

Pathways towards the integration of periurban agrarian ecosystems into the spatial planning system

The potential of periurban agrarian ecosystems is recognized as one of the cornerstones for improving urban sustainability; however, this potential has been disregarded in spatial planning and decision making. The main goal of the PAEc-SP project was to assess the feasibility of integrating periurban agricultural areas into spatial planning by developing a viable ecosystem services-based methodology