Responsibility and Well-being: Resource Integration under Responsibilization in Expert Services

Responsibilization, or the shift in functions and risks from providers and producers to the consumer, has become an increasingly common policy in service systems and marketplaces (e.g., financial, health, governmental). Responsibilization is often presented as synonymous with consumer agency and well-being. We take a transformative service research perspective and utilize the resource integration framework to investigate whether responsibilization is truly associated with well-being. We focus on expert services, where responsibilization concerns are particularly salient, and question whether this expanding policy is in the public interest. In the process, we develop a conceptualization of resource integration under responsibilization that includes three levels of actors (consumer, provider and service system), the identification of structural tensions to resource integration and three categories of resource integration practices (access, appropriation and management) necessary to negotiate responsibilization. Our findings have important implications for health care providers, public policy makers, and other service systems, all of which must pay more active attention to the challenges consumers face in negotiating responsibilization and the resulting well-being outcomes.

Tourceira : design de um sistema produto-serviço de turismo acessível para a Ilha Terceira

Esta dissertação consiste no desenho de um sistema produto/serviço colaborativo – criado para a Ilha Terceira –, e dos elementos gráficos necessários, na área do turismo acessível. O “Tourceira” destina-se a todos os turistas, com ou sem limitações, que visitam a ilha, e que pretendem realizar actividades turísticas durante a sua estadia. Este serviço destina-se também a todos os habitantes que pretendem fazer parte do projecto, e ser um anfitrião acolhendo os visitantes. Vem combater a escassa oferta de actividades acessíveis e o distanciamento entre o turista, que viaja em excursões, e o residente. Este serviço ambiciona proporcionar novas experiências aos turistas, explorando a Ilha e os cinco sentidos do visitante, e estabelecer relações de maior proximidade entre o turista, a comunidade e a ilha.

The Effect of using online homework exercises on student achievement in a Quantitative methods course

Abstract: Quantitative Methods (QM) is a compulsory course in the Social Science program in CEGEP. Many QM instructors assign a number of homework exercises to give students the opportunity to practice the statistical methods, which enhances their learning. However, traditional written exercises have two significant disadvantages. The first is that the feedback process is often very slow. The second disadvantage is that written exercises can generate a large amount of correcting for the instructor. WeBWorK is an open-source system that allows instructors to write exercises which students answer online. Although originally designed to write exercises for math and science students, WeBWorK programming allows for the creation of a variety of questions which can be used in the Quantitative Methods course. Because many statistical exercises generate objective and quantitative answers, the system is able to instantly assess students’ responses and tell them whether they are right or wrong. This immediate feedback has been shown to be theoretically conducive to positive learning outcomes. In addition, the system can be set up to allow students to re-try the problem if they got it wrong. This has benefits both in terms of student motivation and reinforcing learning. Through the use of a quasi-experiment, this research project measured and analysed the effects of using WeBWorK exercises in the Quantitative Methods course at Vanier College. Three specific research questions were addressed. First, we looked at whether students who did the WeBWorK exercises got better grades than students who did written exercises. Second, we looked at whether students who completed more of the WeBWorK exercises got better grades than students who completed fewer of the WeBWorK exercises. Finally, we used a self-report survey to find out what students’ perceptions and opinions were of the WeBWorK and the written exercises. For the first research question, a crossover design was used in order to compare whether the group that did WeBWorK problems during one unit would score significantly higher on that unit test than the other group that did the written problems. We found no significant difference in grades between students who did the WeBWorK exercises and students who did the written exercises. The second research question looked at whether students who completed more of the WeBWorK exercises would get significantly higher grades than students who completed fewer of the WeBWorK exercises. The straight-line relationship between number of WeBWorK exercises completed and grades was positive in both groups. However, the correlation coefficients for these two variables showed no real pattern. Our third research question was investigated by using a survey to elicit students’ perceptions and opinions regarding the WeBWorK and written exercises. Students reported no difference in the amount of effort put into completing each type of exercise. Students were also asked to rate each type of exercise along six dimensions and a composite score was calculated. Overall, students gave a significantly higher score to the written exercises, and reported that they found the written exercises were better for understanding the basic statistical concepts and for learning the basic statistical methods. However, when presented with the choice of having only written or only WeBWorK exercises, slightly more students preferred or strongly preferred having only WeBWorK exercises. The results of this research suggest that the advantages of using WeBWorK to teach Quantitative Methods are variable. The WeBWorK system offers immediate feedback, which often seems to motivate students to try again if they do not have the correct answer. However, this does not necessarily translate into better performance on the written tests and on the final exam. What has been learned is that the WeBWorK system can be used by interested instructors to enhance student learning in the Quantitative Methods course. Further research may examine more specifically how this system can be used more effectively.

Towards a Framework for Analyzing and Evaluating Servitization Potential: Case Study of ENVIE Loire

Part 4: Transition Towards Product-Service Systems

Order fulfillment in high variety production environments

Providing high levels of product variety and product customization is challenging for many companies. This paper presents a new classification of production and order fulfillment approaches available to manufacturing companies that offer high variety and/or product customization. Six categories of approaches are identified and described. An important emerging approach - open pipeline planning – is highlighted for high variety manufacturing environments. It allows a customer order to be fulfilled from anywhere in the system, enabling greater responsiveness in Build-to-Forecast systems. The links between the open pipeline approach, decoupling concepts and postponement strategies are discussed and the relevance of the approach to the volume automotive sector is highlighted. Results from a simulation study are presented illustrating the potential benefits when products can be reconfigured in an open pipeline system. The application of open pipeline concepts to different manufacturing domains is discussed and the operating characteristics of most relevance are highlighted. In addition to the automotive, sectors such as machinery and instrumentation, computer servers, telecommunications and electronic equipment may benefit from an open pipeline planning approach. When properly designed these systems can significantly enhance order fulfillment performance.

Chemotaxonomic studies on Schwenckia americana LINN.

This study investigated the chemotaxonomic studies on Schwenckia americana Linn., a member of the family Solanaceae predominantly found mostly in low grass fields, Nigeria. The habit is annual herbaceous weed with slender stem characterized with free branching and growing up to 45cm in height.They are used mainly as medicine. The leaves are simple, entire, elliptic to ovate in shape, smooth, variable, petiolate and larger at the lower region of stem and narrowing to smaller almost sessile and oblanceolate towards the apical regions which are alternately arranged and acrescently structured from the top to the base upto 3.7 ± 1.5cm long and 2.4±0.6cm wide. The inflorescence is a panicle of 15 or more flowers occurring at stem terminal.The flowers are whitish tubular structures measuring up to 1.0±0.2cm in length and 0.1cm in diameter. The petals are whitish up to 0.9 ±0.2cm in length and sepals are greenish up to 0.1cm in length. The berry fruit is greenish when unripe and pale yellowish when ripe up to 0.3±0.1cm in diameter. The seeds are blackish and spherical or triangular shaped with rough edges measuring up to 0.1cm in diameter. The epidermal studies reveal anomocytic stomata whereas the trichomes are simple uniseriate forms wth bulge heads. The anatomy of mid-ribs and petioles showed bicollateral vascular systems. There are three vascular traces and the node is unilacunar. The petioles have 2 rib traces at primary growth phase. At secondary growth phase, the mid-rib and petiole revealed vascular arcs and the stem has a ring of open vascular system. The cytological studies showed a diploid chromosome number of 2n = 24 and n = 12 for the haploids. Alkaloids, saponins, tannins, phlobatannins, flavonoids, combined anthraquinones, free anthraquinones and cardiac glycosides are present.

Una codificación prefija para un idioma artificial

This work focuses in the formal and technical analysis of some aspects of a constructed language. As a first part of the work, a possible coding for the language will be studied, emphasizing the pre x coding, for which an extension of the Hu man algorithm from binary to n-ary will be implemented. Because of that in the language we can't know a priori the frequency of use of the words, a study will be done and several strategies will be proposed for an open words system, analyzing previously the existing number of words in current natural languages. As a possible upgrade of the coding, we'll take also a look to the synchronization loss problem, as well as to its solution: the self-synchronization, a t-codes study with the number of possible words for the language, as well as other alternatives. Finally, and from a less formal approach, several applications for the language have been developed: A voice synthesizer, a speech recognition system and a system font for the use of the language in text processors. For each of these applications, the process used for its construction, as well as the problems encountered and still to solve in each will be detailed.

Business-IT Alignment in PSS Value Networks: A Capability-Based Framework

Part 8: Business Strategies Alignment

Consideraciones críticas sobre el prestigio y la diginidad personal y profesional de los bibliotecarios

Esta ponencia expone unas reflexiones sobre el prestigio y la dignidad profesional de la bibliotecología en el estado de Nuevo León, México. Analiza y critica: a) la falta de categorías profesionales en Nuevo León en contraste con la UNAM; menciona también como varios bibliotecologos del IMSS Nuevo Leon lucharon porque se tipificara en el contrato colectivo la categoria de Bibliotecologo Profesional y cuya lucha ganaron; b) las actitudes represoras y dictatoriales por parte de las mafias administrativas y academicas de las principales universidades que no permiten la superacion de las amplias mayorias de bibliotecologos y que censuran la libertad de expresion y pensamiento en Nuevo Leon; c) aboga porque los bibliotecologos deban tener mistica de servicio como si se tratara de un "apostolado" en contra del "monetarismo" o "mercenarismo" que en la actualidad mueve a los bibliotecologos nuevoleoneses. En el aspecto gremial critica la charlataneria y oportunimo demagogico de gremios como los de AMBAC de Nuevo Leon, que se aprovechan de las ineptitudes de los gobiernos en todos los niveles en materia bibliotecaria y utilizan las desgracias naturales apelando a sentimentalismos de la gente solo para salir en la foto y en la prensa, pero sin analizar, criticar ni denunciar las fallas estructurales de fondo del Estado mexicano y de los tres niveles de gobierno. ABSTRACT This paper analyses some reflections about the professional prestige and dignity of librarianship in the state of Nuevo Leon, Mexico. It analyses and criticises: a) the lack of professional categories for librarians with B.A.s or Masters degrees in Nuevo Leon, in contrast, for example with Mexico’s National Autonomous University (UNAM); it also assesses how several librarians with B.A. undergraduate degrees from the Mexican National Institute of Social Security (IMSS) the national health service system) in the Nuevo Leon state-wide fought to obtain a Professional B.A. Undergraduate Degre Librarian Labor Cagegory status to be signed and included in the labor IMSS union collective contract and how eventually they won; b) it also criticises the repressive and dictatorial attitudes on the side of the top managerial and academic mafias from the major Nuevo Leon universities who do not allow free and equal academic and professional development opportunities of the vast majorities of librarians with or without B.A. degrees and whom also censor their freedom of expression and thought in Nuevo Leon librarianship; c) it advocates for librarians to have an honest service mystique as if they were doing a sort of "apostleship" against the "monetarist" and "mercenarist" practices that currently practice librarians in Nuevo Leon state. As for the library guild activities, it criticises the demogogical charlatanism and opportunism of guilds such as AMBAC (standing from the Mexico-wide Mexican Library Association, Nuevo Leon chapter), where their leaders only take advantage of the ineptitudes of the three levels of the Mexican government (municipal, state, and federal) on library issues, and they use the natural disasters against libraries or librarians by appealing to people’s sentimentalisms just to appear themselves in the picture and in the press, but without analysing, criticising and denouncing the deep structural faults underneath the Mexican State, and from all the three levels of the Mexican governments.

Sistematización de experiencias prácticas artísticas en la comparsa del año 2016

RESUMEN El seis de enero es una fecha en la que tradicionalmente en la ciudad de Cuenca se celebra el día de los santos inocentes, a pesar de corresponder según el calendario eclesiástico al día de reyes, dicha celebración ha venido desarrollándose hasta formar parte de sus tradiciones instituyéndose como Mascaradas de la ciudad de Cuenca, celebración que toma forma de un certamen, con un sistema de premiación otorgando reconocimientos en diferentes categorías. El presente trabajo documenta el proceso que se siguió en toda la elaboración de esculturas, escenografía-coreografías, vestuario y musicalización para las comparsas del seis de enero de 2016 en la que participó la Facultad de Artes de la Universidad de Cuenca. A lo largo de esta acción intervine en diferentes áreas desde la concreción de ideas para el tema planteado en diferentes reuniones de docentes y estudiantes hasta su ejecución y dirección dentro de un trabajo en equipo inter-facultad e inter-facultades, trabajo que se sustentó en conjunto con el departamento de vinculación y diferentes asociaciones de escuela. De estas reuniones se concertó lo siguiente: - El tema de la comparsa sería: “Pumataqui” - Se debía elaborar un conjunto escultórico conformado por seis unidades individuales que dieran razón de las características andinas relacionadas con el camino del puma, como símbolo de fortaleza y jerarquía del pueblo Cañari-Inca. Dentro de las obras se encuentra: el puma de proporciones monumentales con características mecánicas y con la capacidad de sostener a una persona sobre su espalda; un cóndor de 3.5 m de alto, una serpiente de 14 m. de largo, un maíz de 3.2 m de alto, la Pachamama con 3.5 m de alto, sumado a esto se encuentran los participantes con diferentes vestuarios acorde a las esculturas de gran formato. -El vestuario se trabajó en colaboración con una estudiante que posea experiencia en diseño y patronaje textil. -Para acrecentar el impacto de la comparsa se vincularía a estudiantes de las diferentes carreras que oferta la Universidad, por lo cual se optó por abrir el sistema de prácticas pre-profesionales y se realizaron las reuniones respectivas con representantes estudiantiles. Como resultado final la comparsa “Pumataqui” se desarrolló normalmente con todas las coreografías y propuestas escultóricas, obteniendo como reconocimiento el primer lugar en la categoría institucional y adicionalmente la “Máscara dorada” entregada a la mejor comparsa por parte jurado calificador.

The Dynamic and Changing Development of EERA Networks

In this article the authors use two EERA networks as a case for a discussion on the development of research networks within the European Educational Research Association (EERA). They contend that EERA networks through their way of working create a European research space. As their case shows, the development of networks is diverse. The emergence of networks and the current group of thirty-one networks do not display a coherent and unified system. Thus they argue that EERA networks have to be studied as an open complex system in order to comprehend the multiplicity and creative and innovative space that these networks represent. They create a space for knowledge production in a European context, enabling educational researchers to see and experience their research in a more diverse setting.

Modelling and PI Control of an Irrigation Canal

The main goal of this paper is to expose and validate a methodology to design efficient automatic controllers for irrigation canals, based on the Saint-Venant model. This model-based methodology enables to design controllers at the design stage (when the canal is not already built). The methodology is applied on an experimental canal located in Portugal. First the full nonlinear PDE model is calibrated, using a single steady-state experiment. The model is then linearized around a functioning point, in order to design linear PI controllers. Two classical control strategies are tested (local upstream control and distant downstream control) and compared on the canal. The experimental results show the effectiveness of the model.

A performance analysis of mesh models for cloud-based workflows

Nell'ambito della loro trasformazione digitale, molte organizzazioni stanno adottando nuove tecnologie per supportare lo sviluppo, l'implementazione e la gestione delle proprie architetture basate su microservizi negli ambienti cloud e tra i fornitori di cloud. In questo scenario, le service ed event mesh stanno emergendo come livelli infrastrutturali dinamici e configurabili che facilitano interazioni complesse e la gestione di applicazioni basate su microservizi e servizi cloud. L’obiettivo di questo lavoro è quello di analizzare soluzioni mesh open-source (istio, Linkerd, Apache EventMesh) dal punto di vista delle prestazioni, quando usate per gestire la comunicazione tra applicazioni a workflow basate su microservizi all’interno dell’ambiente cloud. A questo scopo è stato realizzato un sistema per eseguire il dislocamento di ognuno dei componenti all’interno di un cluster singolo e in un ambiente multi-cluster. La raccolta delle metriche e la loro sintesi è stata realizzata con un sistema personalizzato, compatibile con il formato dei dati di Prometheus. I test ci hanno permesso di valutare le prestazioni di ogni componente insieme alla sua efficacia. In generale, mentre si è potuta accertare la maturità delle implementazioni di service mesh testate, la soluzione di event mesh da noi usata è apparsa come una tecnologia ancora non matura, a causa di numerosi problemi di funzionamento.

Service-oriented infrastructure to support the control, monitoring and management of a shop floor system

Dissertação para obtenção do Grau de Mestre em Engenharia Electrotécnica e de Computadores