Designing motivation or motivating design? Exploring Service Design, motivation and behavioural change

Motivation researcher Edward Deci has suggested that if we want behavioural change to be sustainable, we have to move past thinking of motivation as something that we ‘do’ to other people and see it rather as something that we as Service Designers can enable service users to ‘do’ by themselves. In this article, Fergus Bisset explores the ways in which Service Designers can create more motivating services. Dan Lockton then looks at where motivating behaviour via Service Design often starts, with the basic ‘pinball’ and ‘shortcut’ approaches. We conclude by proposing that if services are to be sustainable in the long term, we as Service Designers need to strive to accommodate humans' differing levels of motivation and encourage and support service users' sense of autonomy within the services we design.

Diurnal and seasonal variations in the duration and depth of the longest dives in southern elephant seals (Mirounga leonina): possible physiological and behavioural constraints

This study seeks to understand how the physiological constraints of diving may change on a daily and seasonal basis. Dive data were obtained from southern elephant seals (Mirounga leonina) from South Georgia using satellite relay data loggers. We analysed the longest (95th percentile) dive durations as proxies for physiological dive limits. A strong, significant relationship existed between the duration of these dives and the time of day and week of year in which they were performed. The depth of the deepest dives also showed a significant, but far less consistent, relationship with local time of day and season. Changes in the duration of the longest dives occurred irrespective of their depth. Dives were longest in the morning (04:00-12:00 h) and shortest in the evening (16:00-00:00 h). The size of the fluctuation varied among animals from 4.0 to 20.0 min. The daily pattern in dive depth was phase-shifted in relation to the diurnal rhythm in dive duration. Dives were deeper at midday and shallower around midnight. Greater daily changes in duration occurred in seals feeding in the open ocean than in those foraging on the continental shelf. The seasonal peak in the duration of the longest dives coincided with austral midwinter. The size of the increase in dive duration from autumn/spring to winter ranged from 11.5 to 30.0 min. Changes in depth of the longest dives were not consistently associated with particular times of year. The substantial diurnal and seasonal fluctuations in maximum dive duration may be a result of changes in the physiological capacity to remain submerged, in addition to temporal changes in the ecological constraints on dive behaviour. We speculate about the role of melatonin as a hormonal mediator of diving capability.

Time-Dependent Effects of Acute Exercise-Induced Arousal on Long-Term Memory for Emotional and Neutral Stimuli

Psychological research has strongly documented the memory-enhancing effects of emotional arousal, while the effects of acute aerobic exercise on memory are not well understood. Manipulation of arousal has been shown to enhance long-term memory for emotional stimuli in a time-dependent fashion. This presents an opportunity to investigate the role of acute exercise in memory modulation. The purpose of this study was to determine the time-dependent relationship between acute exercise-induced arousal and long-term emotional memory. Participants viewed pleasant, neutral, and unpleasant images before or after completing a high-intensity session of cycling exercise. Salivary alpha-amylase, a biomarker of central norepinephrine, was measured as an indicator of arousal. No effects of exercise on recognition memory were revealed, however; a single session of high-intensity cycling increased salivary alpha-amylase. Our results also indicate that the influence of exercise on emotional responsiveness should be considered in further exploration of the memory-enhancing potential of acute exercise.

Towards sustainable transport: A comparison of demographic and behavioural characteristics of Finnish and international car sharing users

Strong evidence suggests that the climate is changing and that these changes are largely caused by human activities. A consensus exists among researchers that human activity is causing global warming and that actions to mitigate global warming need to be taken swiftly. The transportation sector, which relies heavily on fossil fuel burning and primarily oil, is one of the big contributors to air pollution problems at local, regional and global levels. It is the fastest growing source of greenhouse gas emissions and is estimated to be responsible for nearly a quarter of global energyrelated carbon dioxide emissions. Car sharing is a mobility solution encouraging its users to decrease private car usage in favour of communal transit and environmental goals. The idea of car sharing originates from the aspiration to decrease personal car ownership and to reduce vehicle distance travelled. This thesis seeks to complement the understanding of Finnish car sharing users and their usage through better categorization. Through better categorization and segmentation of Finnish car sharing users the thesis seeks to provide information for improved marketing insight. Research is done on the demographic and behavioural characteristics of Finnish car sharing users and they are compared with international findings about the characteristics of International car sharing users. The main research problem is Are Finnish car sharing users similar to international ones? A theoretical research framework on the determinants of individual car sharing usage is built based on international research about demographic and behaviouristic characteristics. After this a quantitative survey is performed to the customers of a Finnish car sharing organization. The data analysed in the thesis consist out of 532 answers received from the car sharing organizations customers. The data is analysed with descriptive and other exploratory methods, which create an understanding of Finnish car sharing users. At the end of the analysis the demographic and behavioural characteristics of Finnish car sharing users are compared with international ones. The research findings of the thesis indicate that the demographic and behavioural characteristics of Finnish car sharing usage largely follow those of their international counterparts. Thanks to the thesis results the car sharing organization is able to better target their customers through improved marketing insight.

The Impact of Friends on Newly Immigrant Children’s Emotional and Behavioral Adjustment

Immigration disrupts an individual’s support network; however, the stresses of the immigration process increase the need for social support. The presence of social support becomes essential for immigrant children and adolescents to cope with these important transitional circumstances. Friends are both sources of social support and models for behavior. Furthermore, friendship networks are known to have a significant influence on youths’ functioning. Literature suggests that peer relations become more important in adolescence and friend support is related to child and adolescent well-being. Thus, friend relationships may be particularly important for immigrant youths who experience disruption in their friendship networks during the process of migration to another country. In addition to friendship networks and support, friend characteristics also need to be taken into consideration as important factors for immigrant youth adjustment. My study involved analyses of the effects of friend support and friend problem behaviors on emotional and behavioral functioning for elementary, middle, and high school age newly immigrant children and adolescents. Immigrant children and adolescents (N = 503) were interviewed at schools by interviewers fluent in participants’ languages. Structural Equation Modeling (SEM) analyses revealed that friend support and friend problem behaviors were related to children’s self-esteem and externalizing behaviors. In addition, friend problem behavior alone predicted children’s psychological symptoms and depression scores. Furthermore, age/grade was found to be a moderator for the relation between friend problem behavior and immigrant youth behavioral adjustment such that compared to elementary and high school cohorts, middle school youths showed more externalizing behaviors when they had friends performing problem behaviors. Results supported the idea that both friend support and friend behavior are related to newly immigrant youths’ emotional and behavioral adjustment. This study informs further research and interventions concerning the development of programs to facilitate immigrant youths’ adjustment by revealing friendship factors related to their adaptation.

Preschoolers’ free play - connections with emotional and social functioning

Play has an important role in various aspects of children’s development. However, time for free play has declined substantially over the last decades. To date, few studies have focused on the relationship between opportunities for free play and children’s social functioning. The aims of this study are to examine whether children ́s free play is related to their social functioning and whether this relationship is mediated by children ́s emotional functioning. Seventy-eight children (age, 55- 77 months) were tested on their theory of mind and emotion understanding. Parents reported on their children’s time for free play, empathic abilities, social competence and externalizing behaviors. The main findings showed that free play and children’s theory of mind are negatively related to externalizing behaviors. Empathy was strongly related to children’s social competence, but free play and social competence were not associated. Less time for free play is related to more disruptive behaviors in preschool children, however certain emotional functioning skills influence these behaviors independently of the time children have for free play. These outcomes suggest that free play might help to prevent the development of disruptive behaviors, but future studies should further examine the causality of this relationship.

Adaptive and Maladaptive Implications of Reinforcement Learning Processes: Fronto-Striatal Loops and Behavioural Correlates

That humans and animals learn from interaction with the environment is a foundational idea underlying nearly all theories of learning and intelligence. Learning that certain outcomes are associated with specific actions or stimuli (both internal and external), is at the very core of the capacity to adapt behaviour to environmental changes. In the present work, appetitive and aversive reinforcement learning paradigms have been used to investigate the fronto-striatal loops and behavioural correlates of adaptive and maladaptive reinforcement learning processes, aiming to a deeper understanding of how cortical and subcortical substrates interacts between them and with other brain systems to support learning. By combining a large variety of neuroscientific approaches, including behavioral and psychophysiological methods, EEG and neuroimaging techniques, these studies aim at clarifying and advancing the knowledge of the neural bases and computational mechanisms of reinforcement learning, both in normal and neurologically impaired population.

Trauma et mémoire - quand la douleur infiltre le corps et l'âme: un regard sur les toxicodépendances graves

This article describes the long-lasting psychological after-effects of a traumatic experience. There is growing lmowledge of the biomedical underpinnings of these phenomena: the underlying mechanisms belong to an implicit learning process whereby the victim remains under the influence of painful past experiences. One of these mechanisms concerns the development of a traumatic bonding which Iioticeably impedes the establishment of interpersona! relationships. The other mechanism, called "contextualisation deficit", is the difficulty of adjusting a person's emotional and behavioural reactivity to the context of present day !ife. This capacity of a traumatic experience to become incrusted long-termina human being's mind, and to haunt the victim with various forms of psychological and physical suffering, can be compared with the presence of a tumour or an abscess in somatic medicine. Th us, severe drug addiction can be conceptualised as a disorder in which the patient tries - in most cases ineffectively - to soothe the pain of today's world in cmmection with the trauma of the past. In conclusion, this article urges the development of psychiatrie care programmes which operate at the centre of the suffering encountered by the se patients, as a complement to the already well-established offers such as harm reduction, substitution therapy and social support.

The Evolving Mind-Body Alliance: A Handbook for Educators

This study examined anatomical and physiological connections between brain and body in relation to academic, physical, social, emotional, and behavioural benefits of physical activity in elementary schools. A handbook titled The Evolving Mind-Body Alliance: Physical Activities Incorporated Into the Ontario Science Curriculum—A Handbook for Educators, Schools, and School Boards was developed based on evidence that physical activity can benefit students academically, physically, and emotionally. Handbook activities were created for implementation into science lessons, with direct connections to the Ontario Science Curriculum (OSC), based on curriculum expectation goals and vision for science, including a majority of experiential learning and application knowledge, and because of students’ difficulty relating to science’s abstract concepts and terms. A review of literature about brain-body connection and benefits of movement in the classroom revealed that the defining features of the handbook should be (a) incorporation of physical activities that directly relate to the OSC, (b) require minimal resources to implement, and (c) provide a direct link to the OSC. Needs assessments were performed to gather the data from professionals in the field on the OSC and on the mandated daily physical activity. The handbook was reviewed by 3 teaching professionals in order to claim face validity of the document. The results of the project indicate that the handbook which was produced meets its goals of creating a product that is easy to use, practical, and effective for both educators and children in promoting the awareness of the brain-body connection and importance of learning through movement.

Comportements parentaux et autorégulation chez l’enfant : une perspective développementale

Étant donné que le sommeil ainsi que les problèmes intériorisés et extériorisés durant l’enfance sont associés à plusieurs aspects du développement social, affectif et cognitif de l’enfant, il apparait essentiel d’étudier ces deux indicateurs de l’autorégulation chez les enfants ainsi que de comprendre les facteurs qui contribuent à leur émergence. L’objectif général de la thèse était donc de mieux comprendre les facteurs associés au développement de l’autorégulation psychophysiologique, telle que mesurée par la qualité du sommeil de l’enfant, ainsi que l’autorégulation émotionnelle et comportementale, telle qu’indiquée par la présence de symptômes intériorisés et extériorisés chez l’enfant. La thèse est composée de deux articles de nature empirique. L’objectif du premier article de la thèse était d’examiner les liens qui existent entre quatre comportements parentaux (i.e., la sensibilité maternelle, le soutien à l’autonomie maternel, l'orientation mentale de la mère et la qualité des interactions père-enfant) et le sommeil de l’enfant, de façon longitudinale et prospective. Les trois comportements maternels ont été mesurés avec 70 dyades mère-enfant, tandis que la qualité des interactions père-enfant a été évaluée chez 41 de ces familles. À 12 mois, l’orientation mentale maternelle et la sensibilité maternelle ont été évaluées. Le soutien à l'autonomie maternel a été mesuré à 15 mois, tandis que la qualité des interactions père-enfant a été évaluée à 18 mois. Le sommeil des enfants a été mesuré à 3 et 4 ans en utilisant un agenda de sommeil rempli par la mère. Les résultats indiquaient qu’en contrôlant pour le statut socioéconomique familial et le fait d’aller en garderie ou non, la qualité des interactions mère-enfant et père-enfant est liée à la proportion de sommeil ayant lieu la nuit chez les enfants d’âge préscolaire. Le deuxième article visait à étudier les effets d’interaction entre le sommeil de l’enfant et la sensibilité maternelle en ce qui a trait au développement des problèmes intériorisés et extériorisés. À 1 et 4 ans, 55 dyades mère-enfant ont participé à deux visites à domicile. À 1 an, la sensibilité maternelle a été évaluée et les mères ont complété l’agenda du sommeil de l’enfant. À 4 ans, les mères ont rempli le Child Behavior Checklist pour évaluer les symptômes intériorisés et extériorisés chez leur enfant. Les résultats ont montré que la sensibilité maternelle interagit avec la durée du sommeil de l’enfant. Ainsi, les résultats ont indiqué une relation négative entre la sensibilité maternelle et les problèmes intériorisés et extériorisés, mais seulement chez les enfants qui dorment plus la nuit. Les résultats présentés dans les deux articles ont été discutés, ainsi que leurs implications théoriques et cliniques.

Sensibilisation aux émotions et formation de représentations par biofeedback social - Une révision du modèle et ses implications cliniques

Peu différenciées à la naissance, les émotions deviendraient intelligibles en étant élevées à la conscience par le développement d’une sensibilité aux sensations internes accompagnant l’émotion, sa représentation et sa symbolisation (Gergely & Watson, 1996). La théorie du miroir affectif-parental du biofeedback social de Gergely & Watson (1996), poussée plus loin par Fonagy, Gergely, Jurist et Target (2002), explique comment une interaction de biofeedback social complexe, innée, et probablement implicite, s’établit entre parent et nouveau-né pour aider ce dernier à différencier les somatosensations accompagnant l’expérience d’une émotion, au travers d’un comportement parental de miroir. Le but de cette thèse est de réviser cette théorie, et plus particulièrement l’hypothèse du miroir « marqué » (markedness), qui serait nécessaire pour dissocier le miroir parental du parent, et permettre l’appropriation de son contenu informationnel par l’enfant. Ce processus de sensibilisation est conçu comme partie intégrante du travail de symbolisation des émotions chez les enfants autant que chez les adultes. Cependant, le miroir marqué se manifestant par une expression exagérée ou « voix de bébé » (motherese) nécessiterait l’utilisation par le thérapeute d’une « voix de patient » (therapese) (Fonagy, 2010) pour être appliqué à la psychothérapie adulte, une proposition difficile à soutenir. La révision examine comment la sensibilisation d’une émotion est accomplie : par un mécanisme d’internalisation nécessitant un miroir « marqué » ou par un mécanisme de détection de la contingence de l’enfant. Elle démontre que le détecteur de contingence du nouveau-né (d’un fonctionnement semblable au système d’entraînement par biofeedback pour adultes) est le médiateur des fonctions de sensibilisation, de représentation, et de symbolisation de la ii sensation d’une émotion par ses processus de détection de la covariance-invariance, de la maximisation, et du contrôle contingent du miroir parental. Ces processus permettent à l’émotion de devenir consciente, que le miroir parental soit ‘marqué’ ou non. Le modèle révisé devient donc applicable à la thérapie des adultes. Une vignette clinique analysée à l’aide de la perspective du Boston Change Process Study Group sur le changement est utilisée pour contraster et illustrer les processus de sensibilisation et de symbolisation des émotions, et leur application à la psychothérapie adulte. Cette thèse considère les implications cliniques du nouveau modèle, et elle spécule sur les conséquences de difficultés parentales vis-à-vis de la disponibilité requise par les besoins de biofeedback social du nouveau-né, et sur les conséquences de traumatismes déconnectant des émotions déjà sensibilisées de leurs représentations. Finalement, elle suggère que le miroir sensible des émotions en thérapie puisse remédier à ces deux sortes de difficultés, et que le modèle puisse être utilisé concurremment à d’autres modèles du changement, en facilitant la génération d’états internes ressentis et symbolisés pouvant être utilisés pour communiquer avec soi-même et les autres pour la réparation de difficultés émotionnelles et relationnelles chez les enfants et les adultes.

Une application mobile pour les victimes d'intimidation par les pairs : examen des récits d'expérience et perceptions d'utilité.

Au Canada, la prévalence de l'intimidation par les pairs (IPP) est estimée à environ 20 %. L'IPP est associée à de nombreuses difficultés sur le rendement scolaire et le fonctionnement émotionnel, cognitif et comportemental de la victime. Afin de s'investir dans la lutte contre l'IPP, le Québec a promulgué en 2012 la Loi visant à lutter contre l'intimidation et la violence à l'école. Ainsi, les écoles ont pour obligation d'instaurer un plan d'action contre l'intimidation. Toutefois, les services d'aide aux victimes sont parfois limités. C'est pourquoi l'application mobile « +Fort » a été développée. +Fort vise à soutenir les victimes d'IPP à réduire leurs expériences et à prévenir les difficultés associées. Le présent mémoire a trois objectifs: (1) décrire l'expérience des victimes d'IPP ayant utilisé +Fort pendant quatre semaines, (2) effectuer une première appréciation de l'utilité de +Fort à partir des récits des victimes et (3) décrire comment +Fort soutien les jeunes à réduire leurs expériences d'intimidation. Des entrevues semi-dirigées ont été menées auprès de 12 victimes d'IPP (12 à 16 ans) de la région de Montréal puis analysées thématiquement. Les résultats suggèrent que +Fort agirait comme un facilitateur dans les démarches de changement des victimes pour réduire l'IPP. Les ressources offertes par +Fort procureraient aussi une impression de soutien aux victimes qui influencerait ensuite leur désir et leur motivation à entreprendre des actions pour que cesse l'intimidation. Ainsi, les technologies mobiles représenteraient une plateforme attrayante pour soutenir le mieux-être des jeunes vivant de l'intimidation.

Special educational needs across two decades: survey evidence from English primary schools

The article considers the perceived prevalence of special educational needs in English primary schools and changes in this prevalence over two decades and relates these to issues in education policy, teacher practice and the concept of special educational needs. The studies considered are two major surveys of schools and teachers, the first conducted in 1981 and the second conducted in the same schools in 1998. Important features of both studies were their scale and the exceptionally high response rates achieved. Two central findings were the perception of teachers that special educational needs were widespread and of an increase in special educational needs over time: perceived levels of special educational needs were one in five children in 1981, which had risen to one in four children in 1998. Learning difficulties were by far the most common aspects of special educational needs but many children had multiple difficulties, and behavioural difficulties were seen by teachers as the main barriers to inclusion. The very high figures for prevalence raise questions about the continued usefulness of the concept of special educational need distinct from broader issues of achievement.