The role of discriminant analysis in the refinement of customer satisfaction assessment

OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients seen in two outpatient care units in Valparaíso, Chile, one of primary care (n=100) and the other of secondary care (n=249). Two cutting points were considered in the dependent variable (final satisfaction score): satisfied versus unsatisfied, and very satisfied versus all others. Results were compared with empirical measures (proportion of satisfied individuals, proportion of unsatisfied individuals and size of the median). RESULTS: The response rate was very high, over 97.0% in both units. A new variable, medical attention, was revealed, as explaining satisfaction at the primary care unit. The proportion of the total variability explained by the model was very high (over 99.4%) in both units, when comparing satisfied with unsatisfied customers. In the analysis of very satisfied versus all other customers, significant relationship was identified only in the case of the primary care unit, which explained a small proportion of the variability (41.9%). CONCLUSIONS: Discriminant analysis identified relationships not revealed by the previous analysis. It provided information about the proportion of the variability explained by the model. It identified non-significant relationships suggested by empirical analysis (e.g. the case of the relation very satisfied versus others in the secondary care unit). It measured the contribution of each independent variable to the explanation of the variation of the dependent one.

La edición y la literatura como campos sobrepuestos: breve apunte sobre su estudio

La edición literaria ha constituido un objeto privilegiado en el ámbito de la producción sociológica e historiográfica de las prácticas editoriales. Pensar el libro editado tiende, a menudo, a la reducción de pensarlo en el presupuesto del género literario, forma históricamente naturalizada de su asimilación al soporte impreso. En este sentido, no pocas veces la investigación parece funcionar como un espejo de la correlación de fuerzas existente en el marco valorativo del campo editorial, que corona la sobrelegitimidad del libro literario frente a los restantes géneros. Este atributo de la representación editorial dificulta sobremanera la ambición de pensar el universo de la edición de libros a partir de generalizaciones acuñadas científicamente. El volumen colectivo dirigido por Olivier Bessard-Banquy (2006) es un excelente ejemplo de cómo el discurso académico puede no solamente reproducir las percepciones vigentes en amplios sectores del mundo editorial, que propugnan una ligazón automática y garante de respetabilidad entre edición y literatura, sino también reforzar su legitimidad. La obra citada basa toda su construcción analítica en la importancia simbólica de la edición literaria en relación a la mayor parte de los otros dominios de género editorial. La posición cimera de la literatura en el espacio simbólico del mercado del libro, que tiene su correlato en el primer lugar que ocupa en el número de títulos publicados, no corresponde sin embargo a su relevancia económica en el sector editorial, inferior a otros géneros, como el libro escolar o técnico, cuyas cifras de ventas superan significativamente las del segmento literario.

Adequação do conhecimento sobre métodos anticoncepcionais entre mulheres de Campinas, São Paulo

OBJETIVO: Realizou-se uma análise de dados secundários para avaliar a adequação do conhecimento sobre métodos anticoncepcionais e sua associação com características socioeconômicas e demográficas. MÉTODO: Foi estudada uma amostra de 472 mulheres da Cidade de Campinas, Estado de São Paulo. Aplicou-se o teste qui-quadrado para avaliar diferenças entre as variáveis, e realizou-se análise múltipla por regressão logística para identificar as variáveis independentes associadas à adequação do conhecimento (medida através de um escore). RESULTADOS: Pouco menos da metade das mulheres alcançou um escore de conhecimento dos métodos anticoncepcionais maior que seis, classificado como adequado. A maior escolaridade e a melhor classificação de estrato socioeconômico associaram-se a um maior escore de conhecimento. CONCLUSÃO: Os resultados apontam a necessidade de maiores investimentos na educação das mulheres de modo geral e, especificamente, quanto à contracepção. Ao mesmo tempo, é necessário que os profissionais que trabalham nos serviços públicos de saúde estejam capacitados para proverem acesso aos métodos e à informação adequada sobre eles.

Fatores associados ao acesso anterior à gestação a serviços de saúde por adolescentes gestantes

OBJETIVO: Analisar os fatores determinantes do acesso de adolescentes gestantes a serviços de atenção primária à saúde, anterior à ocorrência da gestação. MÉTODOS: Estudo transversal baseado em referencial teórico. O acesso a serviços foi analisado em cinco dimensões: geográfico, econômico, administrativo, psicossocial e de informação. Participaram 200 adolescentes primigestas (10 a 19 anos) atendidas em uma unidade básica de saúde do município de Indaiatuba (SP), em 2003. Um questionário com perguntas abertas e fechadas referentes ao acesso ao último serviço de saúde utilizado, anterior à gestação, foi aplicado às participantes no momento de sua primeira consulta de pré-natal. Os dados foram analisados por meio do teste de qui-quadrado de Pearson ou exato de Fisher e por regressão logística múltipla, considerando as cinco dimensões de acesso. RESULTADOS: Mais da metade (63,7%) das adolescentes utilizou algum serviço de saúde para consulta ginecológica. Entre as que nunca consultaram um ginecologista, as justificativas dadas foram falta de informação (43,8%) ou sentimento de medo ou vergonha (37,0%). A principal dificuldade de acesso ao serviço esteve relacionada a barreiras psicossociais, identificadas por 77,0% das adolescentes. CONCLUSÕES: Entre as barreiras de acesso ao serviço de saúde, foram significativas apenas as psicossociais. São necessárias novas estratégias para facilitar o acesso ao serviço de saúde às adolescentes, incluindo ações que diminuam as barreiras de gênero e que se considerem suas características sociodemográficas e o vínculo com seus parceiros.

Dinámica Cuántica de Sistemas Complejos: Fundamentos y Aplicaciones. Quantum Dynamics in Complex Systems: Fundamentals and Aplications.

El procedimiento de revertir la dinámica colectiva (diablillo de Loschmidt apresurado) mediante un pulso de radio frecuencia, permite generar un Eco de Loschmidt, es decir la refocalización de una excitación localizada. Alternativamente, en acústica es posible implementar un Espejo de Reversión Temporal, que consiste en la progresiva inyección de una débil excitación ultrasónica en la periferia de un sistema, para construir una excitación que se propaga "hacia atrás". Así, podemos afirmar que es posible revertir y controlar la dinámica. Sin embargo, aún no se posee una comprensión detallada de los mecanismos que gobiernan estos procedimientos. Este proyecto busca responder las preguntas que posibilitan esta comprensión.

Production and carcass quality of ten beef cattle breeds of the southwest of Europe

A sample of about 70 young bulls of each of ten beef cattle breeds reared in their typical production systems has been studied regarding growth and carcass quality traits. Breeds included were Asturiana de los Valles (AV), Asturiana de la Montaña (AM), Avileña-Negra Ibérica (A-NI), Bruna dels Pirineus (BP), Morucha (Mo), Pirenaica (Pi) and Retinta (Re) from Spain, and Aubrac (Au), Gasconne (Ga) and Salers (Sal) from France. There existed large differences between breeds and also within breeds. AV and Pi were the breeds with more muscle and less fat, whereas A-NI, Mo and Re were in the opposite side. BP and AM occupied an intermediate position. This allows to classify the Spanish breeds in three groups: AV and Pi would belong to the group of late maturity, A-NI, Mo and Re, would be early maturing breeds, whereas BP and AM, despite the small size of the last, will be of intermediate maturity. In the French populations, Au was the breed with the highest carcass weight and Ga exhibited the lowest. Sal occupied an intermediate position, showing the longer and thinner thigh. In a wide range of carcass weight, the general relationships among carcass traits have been confirmed. Animals with the better conformation were also the leaner and longer carcasses tended to be lowly associated with a poorer conformation and fatter carcasses. Bone content was clearly opposed to carcass conformation and muscle content and was associated with longer carcasses

Meat quality of ten cattle breeds of the Southwest of Europe

A sample of about 70 young bulls of each of ten beef cattle breeds reared in their typical production systems has been characterised with respect to meat quality traits. Breeds included were Asturiana de los Valles, Asturiana de la Montaña, Avileña-Negra Ibérica, Bruna dels Pirineus, Morucha, Pirenaica and Retinta from Spain, and Aubrac, Gasconne and Salers from France. As was previously showed regarding carcass traits, there exist large differences both between and within breed – systems. In general, rustic breeds tended to present darker and redder meats with higher haematin contents, whereas less precocious and more specialised breeds showed brighter meats with bigger water losses. Protein content was similar, whereas intramuscular fat presented the larger variations both between and within breeds. ICDH content was higher in the more rustic breeds, showing the predominantly oxidative character of their fibres. Texture measurements showed in general large within breed-system variations, the differences between breeds being less evident. Within breed-system, daily gain weight was positively associated with brighter and tender meats. In the range studied, increasing slaughter weight within breed did not have influence on meat quality. Conformation was related to lower water holding capacity and less dry matter and intramuscular fat, as well as to a lower haematin content giving brighter meats. The increase in fatness scores was related to an augment of toughness in meat specialised breeds, although in Avileña-Negra Ibérica breed fatness carcasses were related to more tender meats. Redness parameter a* was positively related to fatter animals and opposed to conformation, the opposite being true for the L* (lightness) parameter. There was a small trend of fatter carcasses to be related to oxidative fibres, whereas the muscular fibres of the more conformed carcasses were more glycolytic. Texture measurements maximum load, maximum stress and toughness were very closely related. Shear force was opposed to tenderness. Losses at cooking were opposed to juiciness, but only in the Spanish breeds. No consistent trends regarding relationships between carcass characteristics and tenderness could be observed. Overall acceptability was primarily related with tenderness and flavour, and later on juiciness.

Morphological evidence by scanning electron microscopy of excretion of metacyclic forms of Trypanosoma cruzi in vector's urine

Comparision by scanning electron microscopy (SEM) of Trypanosoma cruzi flagellates attached to the cuticle of the rectal gland of infected Dipetalogaster maxima nymphs, showed marked differences before amd after feeding. Before feeding numerous metacyclic trypomastigotes were observed among the abundant epimastigotes that formed the carpet of flagellates. On the other hand, in insects that were allowed to urinate for 24 hours after a meal, the metacyclics were scarce,indicating that they had been detached by the urine flow. An asymetric type of cell division, probably originating both an epi-and a trypomastigote, was occasionally observed. The occurrence of swellings at different levels of the flagella of epimastigotes suggests that secondary sites of attachment may be common.

Escrituras performativas de autora en la escena catalana contemporánea: nuevas dramaturgias no convencionales en la primera década del siglo XXI

En la primera década del siglo XXI, en Cataluña se han desarrollado gran variedad de prácticas escénicas performáticas, que han intentado conectar con la realidad contemporánea del público, como espejo social. Cinco autoras ejemplifican el variado espectro de las nuevas dramaturgias interdisciplinares no convencionales: todas ellas parten de la experiencia personal autobiográfica para cuestionar los conceptos de identidad y representación. Dentro del sistema teatral, la política cultural ha tendido a homogeneizar los formatos teatrales y ha propiciado la progresiva privatización del sector, dejando en un ámbito perifèrico todas aquellas prácticas experimentales fuera de los cánones de producción de mentalidad empresarial

La Atlántida : la sociedad perfecta

Si Platón creó el mito de la Atlántida para ilustrar la sociedad perfecta de su 'República', entonces otros, siglos después, recogieron el testigo para utilizarlo con sus peores o mejores intenciones.

Los alumnos de la E.U.E CRUZ ROJA en Madrid : evolución histórica, visión antropológica

L'objectiu principal d'aquest treball és mostrar la història de l'Escola Universitària d'Infermeria de Creu Roja a Madrid, a través dels alumnes que s'han format en ella, des de 1918 fins a l'època actual.

Enfermedad pulmonar obstructiva crónica: proceso asistencial integrado. 2ª ed

En noviembre de 2015, se ha publicado la 3ª edición de este proceso (http://hdl.handle.net/10668/2125). Existe una guía de información para pacientes "Conozca cómo vivir mejor con la EPOC" basada en la 2ª edición de este Proceso.

Three-year multicenter surveillance of community-acquired Listeria monocytogenes meningitis in adults

BACKGROUND. Listeria monocytogenes is the third most frequent cause of bacterial meningitis. The aim of this study is to know the incidence and risk factors associated with development of acute community-acquired Lm meningitis in adult patients and to evaluate the clinical features, management, and outcome in this prospective case series. METHODS. A descriptive, prospective, and multicentric study carried out in 9 hospitals in the Spanish Network for Research in Infectious Diseases (REIPI) over a 39-month period. All adults patients admitted to the participating hospitals with the diagnosis of acute community-acquired bacterial meningitis (Ac-ABM) were included in this study. All these cases were diagnosed on the basis of a compatible clinical picture and a positive cerebrospinal fluid (CSF) culture or blood culture. The patients were followed up until death or discharge from hospital. RESULTS. Two hundred and seventy-eight patients with Ac-ABM were included. Forty-six episodes of Lm meningitis were identified in 46 adult patients. In the multivariate analysis only age (OR 1.026; 95% CI 1.00-1.05; p = 0.042), immunosuppression (OR 2.520; 95% CI 1.05-6.00; p = 0.037), and CSF/blood glucose ratio (OR 39.42; 95% CI 4.01-387.50; p = 0.002) were independently associated with a Lm meningitis. The classic triad of fever, neck stiffness and altered mental status was present in 21 (49%) patients, 32% had focal neurological findings at presentation, 12% presented cerebellum dysfunction, and 9% had seizures. Twenty-nine (68%) patients were immunocompromised. Empirical antimicrobial therapy was intravenous ampicillin for 34 (79%) of 43 patients, in 11 (32%) of them associated to aminoglycosides. Definitive ampicillin plus gentamicin therapy was significantly associated with unfavourable outcome (67% vs 28%; p = 0.024) and a higher mortality (67% vs 32%; p = 0.040).The mortality rate was 28% (12 of 43 patients) and 5 of 31 (16.1%) surviving patients developed adverse clinical outcome. CONCLUSIONS Elderly or immunocompromised patients, and a higher CSF/blood glucose ratio in patients with Ac-ABM must alert clinicians about Lm aetiology. Furthermore, we observed a high incidence of acute community-acquired Lm meningitis in adults and the addition of aminoglycosides to treatment should be avoid in order to improve the patients' outcome. Nevertheless, despite developments in intensive care and antimicrobial therapy, this entity is still a serious disease that carries high morbidity and mortality rates.

Comportamiento del orificio de implantación del catéter en pacientes en diálisis peritoneal en relación a los cuidados

Infections of the catheter wound in peritoneal dialysis are the most frequent cause of morbility in patients who undergo this technique. There are a number of procedures for the care of the wound and it is not easy to define a single method that will guarantee good condition of the wound. In order to evaluate the behaviour of the wound related to the procedure used in their care, we studied 306 patients over 24 months, compiling socio-demographic and clinical variables. We found a high incidence of infections caused by gram-positive skin and mucous germs, with a strong correlation with the fact that the patient/family carer is a nasal carrier of staphylococcus aureus and that they appear more frequently in patients who do not remove the wound dressing in the shower. We also detected an increase in pseudomonas infections when the patient does not dry the wound with a hair-dryer