Analisi e progettazione dei processi aziendali per la certificazione del sistema gestione qualità. Il caso SACMI S.C. - Business Beverage.

Il lavoro tratta l’applicazione di un progetto di Certificazione del Sistema di Gestione della Qualità di un’innovativa linea di Business nel settore delle macchine per il confezionamento delle bevande. Questo lavoro è stato preparato durante un periodo di Stage della durata di sei mesi effettuato presso SACMI IMOLA S.C. (Imola, BOLOGNA) a seguito della necessità, riscontrata dal management, di allineare il sistema gestione qualità della nuova linea di business alla normativa ISO 9001:2008, come per le altre linee di business dell’azienda. Tutto questo mediante l’implementazione di un sistema di Business Process Management (BPM) e di tutti i sistemi informatici ad esso collegati. La tesi si struttura in tre parti. Nella prima parte, attraverso un’indagine della letteratura di riferimento, si sono indagati l’evoluzione storica, la struttura attuale e i possibili scenari evolutivi inerenti il concetto di qualità, il sistema gestione qualità e la normativa di riferimento. La seconda parte è dedicata all’approfondimento delle tematiche del BPM, i cui principi hanno guidato l’intervento effettuato. La ricerca è stata condotta allo scopo di evidenziare le radici e gli elementi innovativi che contraddistinguono questo approccio di “management”, descrivere gli aspetti che ne hanno determinato la diffusione e l’evoluzione ed evidenziare, inoltre, il collegamento tra l’approccio per processi che sta alla base di questa filosofia di management e lo stesso approccio previsto nella normativa ISO 9001:2008 e, più specificatamente nella cosiddetta Vision 2000. Tale sezione si conclude con la formalizzazione delle metodologia e degli strumenti effettivamente utilizzati per la gestione del progetto. La terza ed ultima parte del lavoro consiste nella descrizione del caso. Vengono presentate le varie fasi dell’implementazione del progetto, dall’analisi dell’attuale situazione alla costruzione dell’infrastruttura informatica per l’attuazione del BPM ottenuta attraverso l’applicazione dei “criteri di progettazione” trattati dalla letteratura di riferimento, passando per la mappatura dei processi attualmente in vigore e per l’analisi delle performance del processo attuale, misurate attraverso indicatori sviluppati “ad hoc”. Il lavoro è arricchito dall’analisi di un’innovativa metodologia per la creazione di un sistema di gestione integrato delle certificazioni (ISO 9001, ISO 14001, OHSAS 18001) fondato sull’infrastruttura informatica creata.

The Influence of Enterprise Systems on Business and Information Technology

Business strategy is important to all organizations. Nearly all Fortune 500 firms are implementing Enterprise Resource Planning (ERP) systems to improve the execution of their business strategy and to improve integration with its information technology (IT) strategy. Successful implementation of these multi-million dollar software systems are requiring new emphasis on change management and on Business and IT strategic alignment. This paper examines business and IT strategic alignment and seeks to explore whether an ERP implementation can drive business process reengineering and business and IT strategic alignment. An overview of business strategy and strategic alignment are followed by an analysis of ERP. The “As-Is/To-Be” process model is then presented and explained as a simple, but vital tool for improving business strategy, strategic alignment, and ERP implementation success.

BPM software and process modelling languages in practice

IT has turned out to be a key factor for the purposes of gaining maturity in Business Process Management (BPM). This book presents a worldwide investigation that was conducted among companies from the ‘Forbes Global 2000’ list to explore the current usage of software throughout the BPM life cycle and to identify the companies’ requirements concerning process modelling. The responses from 130 companies indicate that, at the present time, it is mainly software for process description and analysis that is required, while process execution is supported by general software such as databases, ERP systems and office tools. The resulting complex system landscapes give rise to distinct requirements for BPM software, while the process modelling requirements can be equally satisfied by the most common languages (BPMN, UML, EPC).

Relaciones entre los usos del suelo, las infraestructuras y la planificación: incidencia de la red viaria y el planeamiento en la aparición del terciario para el caso de la N-VI

Esta tesis examina el papel de la red viaria y el planeamiento urbanístico en la localización de las actividades terciarias. A partir de los años sesenta se produce una modificación de los patrones de comportamiento espacial de las actividades productivas. En la raíz de estos cambios está los procesos de globalización e internacionalización de la economía y un importante aumento de la utilización vehículos privados. Todo ello da lugar a una preocupación entre los profesionales por la identificación de variables en esa organización espacial, y por la búsqueda de modelos que mejorasen las condiciones de competitividad en el entramado urbano, reclamado también la formulación de conceptos diferentes, capaces de entender los cambios territoriales de la reestructuración permanente en que viven las economías capitalistas avanzadas. En este marco, hay un aumento importante de las actividades terciarias o proceso de terciarización; que es el principio basilar para la suburbanización de este sector. Consiste, en buena medida, en unas necesidades de descentralización y dispersión de las actividades terciarias por todo el territorio, con demandas de nuevos espacios para todo tipo de actividades empresariales. Se va así generando un espacio urbano complejo, con nuevas actividades, distintas de la residencial, y con tipologías edificatorias diferentes: centros comerciales, hipermercados, zocos o edificios de empresas dedicadas a servicios avanzados y altamente cualificados. Adquiere, por tanto, un fuerte protagonismo los espacios periféricos de las grandes ciudades. En la transformación de este territorio interviene el planeamiento urbanístico porque prevé la ocupación del suelo y la forma de uso. Y también la carretera considerada clave en el desarrollo histórico de la ciudad. Consecuentemente, se impulsan una plétora de nuevas líneas de investigación y nuevas formas de aproximación al estudio de las relaciones entre las infraestructuras viarias y los usos del suelo. El interés del proyecto de investigación es, por todo ello, estudiar en que medida la localización del terciario depende del planeamiento urbano y de las variaciones en la red viaria. Es decir, la hipótesis de este trabajo se puede enunciar diciendo que: en la aparición del terciario inciden dos variables, el planeamiento urbanístico y la red viaria; lógicamente siendo consciente de la dificultad intrínseca de separar algún parámetro y sus relaciones de un sistema funcional urbano. Centrando este enfoque sobre el caso particular del corredor de la carretera de La Coruña (N-VI) situado en el oeste de la Comunidad de Madrid. Es un ámbito suburbano que comprende los términos municipales de Las Rozas y Majadahonda, un segmento del municipio de Madrid (abarca los barrios de Aravaca, el Plantío y Valdemarín, y una pequeña superficie de la Casa de Campo, Ciudad Universitaria y El Pardo), y la mitad septentrional del municipio de Pozuelo de Alarcón. La conclusión general a la que se ha llegado es que se trata de un fenómeno complejo, en el que se detecta que: A) La aprobación de un nuevo Plan Urbanístico no supone un cambio inmediato en la evolución cuantitativa de la implantación de actividades terciarias en edificio exclusivo en el área de estudio. B) Se evidencia una relación directa entre la implantación de una nueva infraestructura de transporte o modificación de algún elemento importante y el crecimiento de la localización de actividades terciarias. C) Resulta difícil verificar que cuando confluyen mejoras o nuevas construcciones en la red viaria y una estrategia en el planeamiento dirigida a la ordenación e intervención del espacio terciario, el número de edificios terciarios aumente. ABSTRACT This thesis examines the role of road networks and urban planning in the location of tertiary activities. Since the sixties there is a modification of spatial behavior patterns of production activities. At the root of these changes is the process of globalization and internationalization of the economy and a significant increase in private car use. This leads to a concern among professionals in the identification of variables in the spatial organization, and the search for models that would improve the competitive conditions in the urban framework, also called for the formulation of different concepts, able to understand the changes territorial restructuring that live permanently in the advanced capitalist economies. In this context, there is a significant increase in tertiary activities or process outsourcing, which is the beginning basilar to the suburbanization of the sector. It consists, in large part, on the Needs of decentralization and dispersal of tertiary activities throughout the territory, demands for new spaces for all types of business activities. It is thus generating a complex urban area, with new activities, other than residential and with different building typologies: shopping malls, hypermarkets, souks and buildings of companies engaged in advanced and highly skilled services. Thus takes strong role peripheral areas of big cities. In the transformation of this region is involved in providing for urban planning land use and how to use. And the road is considered key in the historical development of the city. Consequently, they are promoting a plethora of new research and new ways of approaching the study of the relationship between road infrastructure and land use. The interest of the research project is, for all that, consider to what extent depends on the location of tertiary urban planning and changes in the road network. That is, the hypothesis of this work can be stated by saying that: the emergence of two variables affecting tertiary, urban planning and road network, of course being aware of the inherent difficulty of separating any parameters and functional relationships of an urban. Approach focusing on the particular case of the road corridor from La Coruña (N-VI) located in the west of Madrid. It is a suburban area comprising the municipalities of Las Rozas and Majadahonda, a segment of the city of Madrid (covering the districts of Aravaca, the planting and Valdemarín, and a small area of the Casa de Campo, Ciudad Universitaria and El Pardo) , and the northern half of the town of Pozuelo de Alarcón. The general conclusion has been reached is that this is a complex phenomenon, which is detected: A) The approval of a new Urban Plan is not an immediate change in the quantitative evolution of the implementation of tertiary activities in exclusive building in the study area. B) It shows a direct relationship between the introduction of a new transport infrastructure or amendment to an important and growing element of the location of tertiary activities. C) It is difficult to verify that when improvements or new construction come together in the road network and planning a strategy aimed at the management and intervention of third space, the number of commercial buildings increases.

Colaboração e cooperação entre sistemas produtivos dispersos de empresas virtuais.

No mercado global e digital, as empresas são desafiadas a encontrar caminhos inovadores para atender o aumento da pressão -competitiva. A competição é uma das formas de interação das organizações, além da colaboração e da cooperação. A cooperação e a colaboração apresentam formas de produzir conjuntamente aumentando o potencial de atendimento das empresas. Os desafios mais encontrados no mercado são: reduzir os custos, sempre assegurar qualidade e personalizar os produtos e serviços. Um fenômeno de negócios comum hoje é a terceirização da manufatura e da logística para fornecedores domésticos e estrangeiros e provedores de serviços. Essa terceirização provoca, intrinsecamente, um espalhamento geográfico da produção em novos centros que oferecem vantagens nos recursos energéticos, matérias primas e centros de produção de conhecimento. Essa terceirização pode ser realizada também nas formas de colaboração e cooperação. Para isso, as empresas necessitam estabelecer uma forma de confiança entre si. No conceito de empresa virtual, a confiança é amplamente discutida para atingir uma colaboração e/ou cooperação entre empresas. O objetivo deste trabalho é propor e modelar uma ferramenta que atenda as necessidades das empresas para colaboração e/ou cooperação entre elas, considerando suas necessidades de confiança. As empresas aqui são vistas como sistemas produtivos, com suas camadas de gerenciamento de negócios, de acordo com o padrão ANSI/ISA 95. Além disso, um tipo de interpretação da rede de Petri, chamada de rede de Petri produtiva é introduzida como ferramenta para descrever o processo produtivo realizado pelas empresas na forma de workflow. A modelagem dessa arquitetura do sistema produtivo utiliza técnicas de sistemas distribuídos, como a arquitetura orientada a serviços. Além disso, um dos enfoques é das necessidades para o desenvolvimento de novos produtos, que envolve o desafio de personalização. Testes foram realizados para avaliar a proposta de workflow com pessoas de diferentes níveis de conhecimento sobre os processos, sejam de manufatura, sejam de outras áreas. Já a arquitetura proposta foi submetida a um estudo analítico das hipóteses levantadas no ambiente colaborativo.

Do process modelling techniques get better? A comparative ontological analysis of BPMN

Current initiatives in the field of Business Process Management (BPM) strive for the development of a BPM standard notation by pushing the Business Process Modeling Notation (BPMN). However, such a proposed standard notation needs to be carefully examined. Ontological analysis is an established theoretical approach to evaluating modelling techniques. This paper reports on the outcomes of an ontological analysis of BPMN and explores identified issues by reporting on interviews conducted with BPMN users in Australia. Complementing this analysis we consolidate our findings with previous ontological analyses of process modelling notations to deliver a comprehensive assessment of BPMN.

Towards a methodology for deriving contract-compliant business processes

This paper presents a methodology for deriving business process descriptions based on terms in business contract. The aim is to assist process modellers in structuring collaborative interactions between parties, including their internal processes, to ensure contract-compliant behaviour. The methodology requires a formal model of contracts to facilitate process derivations and to form a basis for contract analysis tools and run-time process execution.

A framework of issues in large process modeling projects

As process management projects have increased in size due to globalised and company-wide initiatives, a corresponding growth in the size of process modeling projects can be observed. Despite advances in languages, tools and methodologies, several aspects of these projects have been largely ignored by the academic community. This paper makes a first contribution to a potential research agenda in this field by defining the characteristics of large-scale process modeling projects and proposing a framework of related issues. These issues are derived from a semi -structured interview and six focus groups conducted in Australia, Germany and the USA with enterprise and modeling software vendors and customers. The focus groups confirm the existence of unresolved problems in business process modeling projects. The outcomes provide a research agenda which directs researchers into further studies in global process management, process model decomposition and the overall governance of process modeling projects. It is expected that this research agenda will provide guidance to researchers and practitioners by focusing on areas of high theoretical and practical relevance.

Model driven distribution of collaborative business processes

In this paper, we present a top down approach for integrated process modelling and distributed process execution. The integrated process model can be utilized for global monitoring and visualization and distributed process models for local execution. Our main focus in this paper is the presentation of the approach to support automatic generation and linking of distributed process models from an integrated process definition.

Requirements for modelling e-business processes

Companies must not see e-Business as a panacea but instead assess the specific impact of implementing e-Business on their business from both an internal and external perspective. E-Business is promoted as being able to increase the speed of response and reduce costs locally but these benefits must be assessed for the wider business rather than as local improvements. This paper argues that any assessment must include quantitative analysis that covers the physical as well as the information flows within a business. It is noted that as business processes are e-enabled their structure does not significantly change and it is only by the use of modelling techniques that the operational impact can be ascertained. The paper reviews techniques that are appropriate for this type of analysis as well as specific modelling tools and applications. Through this review a set of requirements for e-Business process modelling is derived.

Increasing the use of simulation in business

The nature of Discrete-Event Simulation (DES) and the use of DES in organisations is changing. Two important developments are the use of Visual Interactive Modelling systems and the use of DES in Business Process Management (BPM) projects. Survey research is presented that shows that despite these developments usage of DES remains relatively low due to a lack of knowledge of the benefits of the technique. This paper considers two factors that could lead to a greater achievement and appreciation of the full benefit of DES and thus lead to greater usage. Firstly in relation to using DES to investigate social systems, both in the process of undertaking a simulation project and in the interpretation of the findings a 'soft' approach may generate more knowledge from the DES intervention and thus increase its benefit to businesses. Secondly in order to assess the full range of outcomes of DES the technique could be considered from the perspective of an information processing tool within the organisation. This will allow outcomes to be considered under the three modes of organisational information use of sense making, knowledge creating and decision making which relate to the theoretical areas of knowledge management, organisational learning and decision making respectively. The association of DES with these popular techniques could further increase its usage in business.

Simulation modelling for business

Simulation modelling has been used for many years in the manufacturing sector but has now become a mainstream tool in business situations. This is partly because of the popularity of business process re-engineering (BPR) and other process based improvement methods that use simulation to help analyse changes in process design. This textbook includes case studies in both manufacturing and service situations to demonstrate the usefulness of the approach. A further reason for the increasing popularity of the technique is the development of business orientated and user-friendly Windows-based software. This text provides a guide to the use of ARENA, SIMUL8 and WITNESS simulation software systems that are widely used in industry and available to students. Overall this text provides a practical guide to building and implementing the results from a simulation model. All the steps in a typical simulation study are covered including data collection, input data modelling and experimentation.

Modelling and benchmarking business processes: The supply-line example

Benchmarking techniques have evolved over the years since Xerox’s pioneering visits to Japan in the late 1970s. The focus of benchmarking has also shifted during this period. By tracing in detail the evolution of benchmarking in one specific area of business activity, supply and distribution management, as seen by the participants in that evolution, creates a picture of a movement from single function, cost-focused, competitive benchmarking, through cross-functional, cross-sectoral, value-oriented benchmarking to process benchmarking. As process efficiency and effectiveness become the primary foci of benchmarking activities, the measurement parameters used to benchmark performance converge with the factors used in business process modelling. The possibility is therefore emerging of modelling business processes and then feeding the models with actual data from benchmarking exercises. This would overcome the most common criticism of benchmarking, namely that it intrinsically lacks the ability to move beyond current best practice. In fact the combined power of modelling and benchmarking may prove to be the basic building block of informed business process re-engineering.

The evolving role of information specialists:change agents in process redesign

The research investigates the past, present and potential future role of Information Specialists (ISps) in process oriented companies. It tests the proposition that ISps in companies that have undertaken formal process reengineering exercises are likely to become more proactive and more business oriented (as opposed to technically oriented) than they had previously been when their organisations were organised along traditional, functional lines. A review of existing literature in the area of Business Process Reengineering and Information Management reveals a lack of consensus amongst researchers concerning the appropriate role for ISps during and after BPR. Opinion is divided as to whether IS professionals should reactively support BPR or whether IT/IS developments should be driving these initiatives. A questionnaire based ‘Descriptive Survey’ with 60 respondents is used as a first stage of primary data gathering. This is followed by follow-up interviews with 20 of the participating organisations to gather further information on their experiences. The final stage of data collection consists of further in-depth interview with four case study companies to provide an even richer picture of their experiences. The results of the questionnaire are analysed and displayed in the form of simple means, frequencies and bar graphs. The ‘NU-DIST’ computer based discourse analysis package was tried in relation to summarising the interview findings, but this proved cumbersome and a visual collation method is preferred. Overall, the researcher contends that the supposition outlined above is proven, and she concludes the research by suggesting the implications of these findings. In particular she offers a ‘Framework for Understanding and Action’ which is deemed to be relevant to both practitioners and future researchers.

Openness, knowledge, innovation and growth in UK business services

We explore the causal links between service firms' knowledge investments, their innovation outputs and business growth based on a bespoke survey of around 1100 UK service businesses. We combine the activity based approach of the innovation value chain with firms' external links at each stage of the innovation process. This introduces the concept of 'encoding' relationships through which learning improves the effectiveness of firms' innovation processes. Our econometric results emphasise the importance of external openness in the initial, exploratory phase of the innovation process and the significance of internal openness (e.g. team working) in later stages of the process. In-house design capacity is strongly linked to a firm's ability to absorb external knowledge for innovation. Links to customers are important in the exploratory stage of the innovation process, but encoding linkages with private and public research organisations are more important in developing innovation outputs. Business growth is related directly to both the extent of firms' service innovation as well as the diversity of innovation, reflecting marketing, strategic and business process change.