Museologia Informal e Investigação-ação

Este artigo constitui uma reflexão sobre as metodologias de investigação-ação aplicada na museologia informal. Iniciamos o artigo com uma reflexão sobre os Horizontes da emancipação social, a proposta de Boaventura Sousa Santos apresentada em 2000 no seu livro “Critica da Razão Indolente”, para de seguida fazermos uma atualização da nossa reflexão sobre a Investigação-ação aplicada na museologia informal. Constitui o nosso principal objetivo fazer uma reflexão crítica sobre as metodologias que temos vindo a testar.

A qualidade em museus: problemática a esclarecer

Em resposta ao repto antes enunciado e pensando no caso concreto dos museus, a problemática a esclarecer neste estudo prende-se com a questão de saber como romper com o modelo instituído de avaliação, manifestamente desadequado para captar a complexidade de estratégias, evidências, resultados e visões que informam a realidade museológica contemporânea nas suas múltiplas vocações e missões.

O que é que são museus com qualidade pedagógica? O museu criativo como alternativa à educação formal da criança

O paradigma pedagógico tradicional, centrado essencialmente na figura do professor, tem colocado demasiada ênfase no adestramento do pensamento lógico da criança, em detrimento de actividades que promovam o sentido lúdico, a fantasia, a imaginação e a criatividade (Gabriela Cavaco, 2000).

Qu’est-ce que la qualité au juste?

Qu’est-ce que la qualité au juste ? • Une catégorie esthétique qui relève du goût, toujours relatif ? • Une marque de commerce certifiant la fiabilité du produit, exposé à la contrefaçon ? • Une règle de déontologie appliquée à toute production humaine s’évaluant , aujourd’hui, par le service rendu, par la satisfaction du client, par la fidélisation de celui-ci ? • Le degré d’habilité technique ou professionnelle de l’artisan ? • Un jugement de valeur partagé entre l’objectivité et la subjectivité ? • Une mise en boîte brevetée ?

Gestão da qualidade em museus

As técnicas e métodos de controlo e gestão da qualidade, inicialmente desenvolvidas na indústria, têm vindo a encontrar novas áreas de aplicação, intervenção e desenvolvimento. Estes novos desenvolvimentos devem fazer-se através de uma adequação cuidada dos conceitos a estas novas realidades. Transposições simples acarretam mais problemas do que contributos para soluções. Constituindo os museus uma destas áreas, pretendemos introduzir alguns conceitos essenciais e abrir perspectivas de interpretações de conceitos, requisitos e critérios de avaliação.

A colecção do IPQ e o público

1 – O Instituto Português da Qualidade Criado em 1986, pela Lei Orgânica, através da Lei Orgânica, na dependência do Ministério da Indústria e Energia, com a missão de desenvolver a politica da qualidade para a sociedade em Portugal, para a qual se apoiou nos subsistemas da metrologia e da normalização.

The Creation Process of a Local Museum

The present text holds as its main goal the advance of a number of reflections around the potentialities and problems of local museums taken as development instruments. Secondarily, it also intends to provide support to all those who, in one way or another, have faced the issue of creating a local museum. This support is intended not as a manual of the “the museum made easy” kind, but, instead, as the pointing to some pertinent issues and unavoidable options that, if not taken into account, will come to challenge the form and substance of the future organisation.

On the concept of the public: the local museums’ case

Globally, the public is understood as the whole of a service’s users. In the specific case of the museums, the users are all those who make use of the service offered by the museum institution. Thus, the museum’s public corresponds not only to the visitors (people who enter or have entered the museum), but also to the part of those who, in some way, with no relationship of presence within the museum, have enjoyed the services or property made available by it (for instance the ordering of books or other material by catalogue, visit to travelling exhibitions, end users of pedagogical actions carried out in schools…) On the other hand, when we refer to the public, it is necessary to make another distinction: between the real or effective public and the potential public. The former is the group of individuals who have visited or have used the museum, while in the second case are included all the people who, due to their specific characteristics, are susceptible to become the real or effective public.

Museums and quality, from the concept of the museum that carries out functions to the museum that provides services

Quality management Self-evaluation of the organisation Citizens/customers satisfaction Impact on society evaluation Key performance evaluation Good practices comparison (Benchmarking) Continuous improvement In professional environments, when quality assessment of museums is discussed, one immediately thinks of the honourableness of the directors and curators, the erudition and specialisation of knowledge, the diversity of the gathered material and study of the collections, the collections conservation methods and environmental control, the regularity and notoriety of the exhibitions and artists, the building’s architecture and site, the recreation of environments, the museographic equipment design. We admit that the roles and attributes listed above can contribute to the definition of a specificity of museological good practice within a hierarchised functional perspective (the museum functions) and for the classification of museums according to a scale, validated between peers, based on “installed” appreciation criteria, enforced from above downwards, according to the “prestige” of the products and of those who conceive them, but that say nothing about the effective satisfaction of the citizen/customers and the real impact on society. There is a lack of evaluation instruments that would give us a return of all that the museum is and represents in contemporary society, focused on being and on the relation with the other, in detriment of the ostentatious possession and of the doing in order to meet one’s duties. But it is only possible to evaluate something by measurement and comparison, on the basis of well defined criteria, from a common grid, implicating all of the actors in the self-evaluation, in the definition of the aims to fulfil and in the obtaining of results.

The importance of local museums in Portugal

The widening of the notion of heritage and the consequent redefinition of the “museological object”, the idea of community participation in the definition and management of the museological practice, museology as a development factor, the issues of interdisciplinarity, the use of “new technologies” of information and museography as an autonomous communications means, are examples of issues resulting from contemporary museological practices. If indeed museology in Portugal intends to continue to participate in international museology’s renovation process, it is evident that it must adequately (re)think theoretical and practical museology so as to meet the new demands…

Museologial process : exclusion criteria

In the last few years, reflections around knowledge building in the museology area have increased considerably, allowing us to cast many gazes over our actions, and, consequently, enabling us to a wider debate around our professional action field, decreasing our exclusion from the academic environment – museologists reproducing the knowledge produced in other areas. In the present work, we shall approach some issues related to the museological process, taking as a reference several studies about the subject, which, due to the time given to us in this round table, could not be re-presented here for discussion. Besides, we have dedicated a chapter to such approach in our publication titled “Museological Process and Education: building a didactic-community museum”. So we have opted instead to carry out a reflection about exclusion, looking into the museum institution and into the application of museological processes; in other words, we shall carry out a self-criticism, in which I include myself, affecting an analysis that will be debated here, considering, additionally, that the museums and museological practices are in relation to the other social global practices, therefore, they are the result of human relations at each historical moment. Finally, based on our lived experience, we shall give continuity to our reflection process, highlighting the importance of knowledge production for the area of museology and the relevance of the theory-practice relation, punctuating some aspects we think that may contribute to the construction of a museological action that may serve as a historical elaboration in securing a space for self- determination.

Museologial action's main fields

Museology has emerged and has been organised as a field of knowledge, precisely to frame the technical, theoretical and methodological aspects, regarding the constitution, implementation and evaluation of the processes that societies establish for the selection, treatment and extroversion of the memory indicators, transforming them into patrimonial references and projecting them into the constitutive fields of cultural heritage. It is therefore, one of the areas of knowledge that deals with the framing of heritage and their professionals are agents of memory education. The constitution of the parameters that define and delimit the museological action field has been outlined in the course of the centuries, if we consider the technical efforts related to the identification and organisation of collections, in addition to the curatorial treatment of specimens from nature, of objects, of the intangible heritage registers. The same length of elaboration is true if we evaluate the communication initiatives and of education of the senses.

Memory and power : two movements

The institutions that work with the preservation and diffusion of cultural heritage - be them archive, libraries, museums, art galleries or cultural centres - present a certain discourse about reality. To understand this discourse, composed by sound and silence, by fullness and emptiness, by presence and absence, by remembrance and forgetting, an operation is implied, not only with the enunciation of speech and its gaps, but also the comprehension of that which causes to speak, of who is speaking and of the point whence one speaks. Preservation and destruction, or, in another way, conservation and loss, walk hand in hand in the arteries of life. As suggested by Nietzsche (1999, p.273), it is impossible to live without loss, it is entirely impossible to live avoiding destruction to play its game and drive the dynamics of life on. However, by means of a kind of tautological argument, one often justifies preservation by the imminence of loss and memory by the threat of forgetting. Thus, one ceases to consider that the game and the rules of the game between forgetting and memory are not fed by themselves and that preservation and destruction are not opposed in a deadly duel, but instead they complement one another and are always at the service of subjects that build themselves and are built through social practices. To indicate that memories and forgettings can be sown and cultivated corroborates the importance of working towards the denaturalisation of these concepts and towards the understanding that they result from a construction process also involving other forces, such as: power. Power is a sower, a promoter of memories and forgettings.

The construction of the museological object

Exhibiting is or should be to work against ignorance, especially against the most refractory of all ignorance: the pre-conceived idea of stereo typed culture. To exhibit is to take a calculated risk of disorientation - in the etymological sense: (to lose your bearings), disturbs the harmony, the evident , and the consensus, that constitutes the common place (the banal). Needless to say however it is obvious that an exhibition that deliberately tries to scandalise will create an inverted perversion which results in an obscurantist pseudo-luxury - culture ... between demagogy and provocation, one has to find visual communication's subtle itinerary. Even though an intermediary route is not so stimulating: as Gaston Bachelard said "All the roads lead to Rome, except the roads of compromise." It is becoming ever more evident that museums have undergone changes that are noticeable in numerous areas. As well as the traditional functions of collecting, conserving and exhibiting objects. museums have tried to become a means of communication, open and aware of the worries of modern society. In order to do this , it has started to utilise modern technology now available and lead by the hand of "marketing" and modern business management.

Quelques idées sur le musée comme institution politique

Il n'y a rien de plus politique que la volonté de jouer un rôle dans le changement des sociétés, des techniques, des cultures, des économies, des relations internationales, des modes de développement. C'est même une idée subversive, qui ne plaît pas toujours aux politiciens et aux technocrates.