Managing healthcare quality using combined SWOT and the analytic process

Improving healthcare quality is a growing need of any society. Although various quality improvement projects are routinely deployed by the healthcare professional, they are characterised by a fragmented approach, i.e. they are not linked with the strategic intent of the organisation. This study introduces a framework which integrates all quality improvement projects with the strategic intent of the organisation. It first derives the strengths, weaknesses, opportunities and threats (SWOT) matrix of the system with the involvement of the concerned stakeholders (clinical professional), which helps identify a few projects, the implementation of which ensures achievement of desired quality. The projects are then prioritised using the analytic hierarchy process with the involvement of the concerned stakeholders (clinical professionals) and implemented in order to improve system performance. The effectiveness of the method has been demonstrated using a case study in the intensive care unit of Queen Elizabeth Hospital in Bridgetown, Barbados.

A decision support system for supplier selection and order allocation in stochastic, multi-stakeholder and multi-criteria environments

Integrated supplier selection and order allocation is an important decision for both designing and operating supply chains. This decision is often influenced by the concerned stakeholders, suppliers, plant operators and customers in different tiers. As firms continue to seek competitive advantage through supply chain design and operations they aim to create optimized supply chains. This calls for on one hand consideration of multiple conflicting criteria and on the other hand consideration of uncertainties of demand and supply. Although there are studies on supplier selection using advanced mathematical models to cover a stochastic approach, multiple criteria decision making techniques and multiple stakeholder requirements separately, according to authors' knowledge there is no work that integrates these three aspects in a common framework. This paper proposes an integrated method for dealing with such problems using a combined Analytic Hierarchy Process-Quality Function Deployment (AHP-QFD) and chance constrained optimization algorithm approach that selects appropriate suppliers and allocates orders optimally between them. The effectiveness of the proposed decision support system has been demonstrated through application and validation in the bioenergy industry.

Una introducción al proceso de jerarquía analítica AHP

El AHP, correspondiente a la sigla en inglés de Analytic Hierarchy Process que en español sería Proceso de Jerarquía Analítica, fue diseñado en 1980 por el matemático norteamericano Thomas Saaty, profesor de la Universidad Pittsburg. La toma de decisiones implica adoptar prioridades; el AHP, en términos generales es un soporte valioso para los tomadores de decisiones, dado que mediante este método se obtienen las jerarquías o prioridades ponderadas, tanto de cada participante involucrado como de todo el grupo de trabajo para quienes es de interés el problema de estudio.

Selection method for sustainable building

For a sustainable building industry, not only should the environmental and economic indicators be evaluated but also the societal indicators for building. Current indicators can be in conflict with each other, thus decision making is difficult to clearly quantify and assess sustainability. For the sustainable building, the objectives of decreasing both adverse environmental impact and cost are in conflict. In addition, even though both objectives may be satisfied, building management systems may present other problems such as convenience of occupants, flexibility of building, or technical maintenance, which are difficult to quantify as exact assessment data. These conflicting problems confronting building managers or planners render building management more difficult. This paper presents a methodology to evaluate a sustainable building considering socio-economic and environmental characteristics of buildings, and is intended to assist the decision making for building planners or practitioners. The suggested methodology employs three main concepts: linguistic variables, fuzzy numbers, and an analytic hierarchy process. The linguistic variables are used to represent the degree of appropriateness of qualitative indicators, which are vague or uncertain. These linguistic variables are then translated into fuzzy numbers to reflect their uncertainties and aggregated into the final fuzzy decision value using a hierarchical structure. Through a case study, the suggested methodology is applied to the evaluation of a building. The result demonstrates that the suggested approach can be a useful tool for evaluating a building for sustainability.

A hybrid quality function deployment and cybernetic analytic network process model for project manager selection

Identifying appropriate decision criteria and making optimal decisions in a structured way is a complex process. This paper presents an approach for doing this in the form of a hybrid Quality Function Deployment (QFD) and Cybernetic Analytic Network Process (CANP) model for project manager selection. This involves the use of QFD to translate the owner's project management expectations into selection criteria and the CANP to weight the expectations and selection criteria. The supermatrix approach then prioritises the candidates with respect to the overall decision-making goal. A case study is used to demonstrate the use of the model in selecting a renovation project manager. This involves the development of 18 selection criteria in response to the owner's three main expectations of time, cost and quality.

Seleção de tecnologia para minimização de emissões de compostos orgânicos voláteis durante as operações de carregamento de navios: utilização de uma ferramenta de tomada de decisão

Como em qualquer outra organização, as empresas de engenharia química vêm cada vez mais utilizando ferramentas de Tomadas de Decisão para escolhas de soluções técnicas para projetos, operações, desenvolvimento, dentre tantas. A tomada de decisão é o processo de responder a um problema, utilizando um conjunto de técnicas qualitativas e quantitativas para selecionar a solução ou ação, dentre várias alternativas que seja mais adequada para a resolução daquele problema. Dentre estas ferramentas, as mais utilizadas são a MAUT, do inglês Multiattribute Utility Theory (Teoria de Utilidade Multiatributos) e a AHP, do inglês Analytic Hierarchy Process (Processo de Análise Hierárquica).Neste trabalho, estes dois métodos são aplicados num mesmo problema de engenharia química: a seleção de um sistema para tratamento de compostos orgânicos voláteis durante o carregamento de navios que transportam petróleo e derivados. Para isto é realizada, em primeiro lugar, a descrição detalhada de cada método, a conceituação de composto orgânico volátil, a legislação pertinente e a descrição de cada alternativa como solução para controle deste tipo de emissão. Os resultados apontados pelos métodos MAUT e AHP são então comparados a fim de verificar se ambos conduzem a mesma solução. Pretende-se também observar o grau de influencia das diferentes áreas de atuação de uma organização na escolha final da tomada de decisão e verificar as percepções dos profissionais sobre cada método aplicado. Percebeu-se, entretanto, que as metodologias não conduziram, neste trabalho, a soluções idênticas, devido à influência das características de cada método, e que profissionais de uma mesma área de atuação tendem a tomarem o mesmo tipo de decisão

Mapeamento digital de áreas suscetíveis a escorregamento na parte continental do município de Angra dos Reis, RJ.

O presente trabalho tem como objetivo analisar a classificação resultante do emprego da Avaliação de Multicritérios, utilizando a técnica AHP (Analytic Hierarchy Process), em ambiente SIG, para o mapeamento de áreas suscetíveis à escorregamento no município de Angra dos Reis. O estudo exigiu duas imagens Landsat 7 TM, obtidas respectivamente em 14/08/2006 e 17/06/2005. O produto gerado será comparado com os dados já existentes disponibilizados pela Defesa Civil do município, servindo de auxílio às ações no processo de gestão territorial, dando suporte ao planejamento e execução de projetos ambientais e de engenharia e apoio a tomadas de decisões governamentais, evitando novos desastres como os ocorridos em 31/12/2009 e 01/01/2010.

土地利用总体规划环境影响评价指标体系研究——以邛崃市土地利用总体规划为例

土地利用是人类根据土地质量特性来开发利用土地，创造财富，满足人类生产和生活的需要，同时改善环境，满足人类生存需要的过程。土地利用总体规划是对未来各类用地在空间上、时间上作出总体的协调的预先安排，不仅受到一定历史背景的制约，同时也受影响于当前的社会经济发展情况。但是，国内传统的土地利用总体规划往往从狭窄的技术经济观点出发，对远期的生态环境问题、社会问题缺少考虑，将新的用地尽量安排在最便捷、最经济的地方。 由于土地利用总体规划对环境影响具有长期性、复杂性、综合性、有时还有不可逆转性等特点，迫切需要在编制土地利用总体规划时对规划区与土地利用有关的环境影响进行科学研究，把环境保护纳入土地利用活动的计划、决策和规划实施中，促进土地资源持续、协调的利用。为更好地进行土地利用总体规划环境影响评价必须首先建立相应的评价指标体系，而目前国内关于该项研究的理论和实践的相关报道都较少。 本论文在综述国内外土地利用总体规划环境影响评价的理论与实践的基础上，在国内第一批开展了相关领域的案例研究，采用理论研究和案例分析相结合的研究方法对土地利用总体规划环境影响评价方法和指标体系进行了研究，对邛崃市土地利用总体规划进行了环境影响评价，其研究的主要内容和论点如下: (1)第一次根据FAO 确定的五大原则，引入了生态用地的概念并按照价值模型构建了以土地资源可持续利用为目标的县级土地利用总体规划环境影响评价的指标体系。以生产性、稳定性、保护性、经济活力、社会可接受性五个方面作为指标层来度量土地利用总体规划的环境影响，并选取了土地利用率、土地整理率、水面指数、生态用地面积比例、耕地转化率、建设用地产值指数、公众满意度等21 个元指标作为具体的评价指标。该指标体系强调了规划方案的公众参与，便于充分吸收公众的意见和建议；并且评价指标获取容易，实用性较强。 (2)在土地利用总体规划环境影响评价方法上进行了有益的探索和尝试，由于土地利用总体规划环境影响评价的主要对象是几个拟定的规划方案，所以采用综合评分法（包括特尔斐法和层次分析法）和公众参与相结合的评价方法。应用上述指标体系和评价方法对邛崃市土地利用总体规划的三个方案进行了评价筛选，高方案最终得分为92.049；中方案最终得分为91.028；而低方案最终得分为95.541，为最优方案。 （3）开展了对土地利用总体规划替代方案和公众参与机制的研究，对公众参与的方式、程序及主要内容从理论和实践两方面进行了有益的尝试，收到了良好的效果。 （4）对邛崃市土地利用总体规划进行了环境影响评价，根据邛崃市的具体情况，对规划实施后可能造成的环境正、负面影响进行了分析和预测，提出了预防或者减轻不良环境影响的对策和措施。 Land use is a process, which is to develop land according to its mass property. Bycreating the wealth and improving the environment, it can meet the need of production,life and human survival. Land use planning, as a planning form to guide land use, issubject to the historical background, and influenced by development of economic andsociety. The land use planning in the past, from narrow economic technology view,lacking of concerning ecologic environmentand social problem, arranged new land in the most convenient and economic place. Because of complexity, comprehensive and sometimes irreversible characteristicsof environmental impact caused by land use planning which has been implemented, it isneed to carry on scientific research on environmental impact related to land use as theland use planning is forming, to bring environmental protection within the plan, policymaking and implementing of land use activity, promoting the sustainment, harmonious use of land resource. This paper, taking the readjustment of land use planning in Qionglai as an example,assessed its environmental impact of land use planning. The main contents and results arepresented as follows: (1) On the basis of the five criterions of AFO, for the first time propose county classoverall planning of land uses SEA index by inducting ecological land use andestablishing the Value factor system, according to Productivity criterion，Stabilitycriterion，Sheltered criterion，Economic livingness criterion，Social acceptabilitycriterion，the environmental impact of land use system was assessed by using Valuemodel. Through identifying the factors of environmental impact of land use planning, thepaper established the factor system of SEA of land use planning. From the land usefactors, 21 factors was chosen to assess the environmental impact degree of land useplanning, such as, index of land use degree, the rate of land collating, index of watersurface, the rate of ecological use land, cultivated land conversion ratio, forest landconversion ratio, public satisfaction degree and so on. These indexes make a point thatpublic participation of plan project fully absorb public idea and propose and the index easily get, better utility. (2) Attempt useful assessment method system of SEA of land use planning. In viewof there are no or almost no inevitable contact among the factors of SEA of land useplanning，we use AHP （Analytic Hierarchy Process） as the main assess method . Thereare three plans are compared in this paper apply the foregoing index and assessmentmethod. The high plan finally score is 92.049，while the middle plan is 91.028. The lowplan score is 95.541，is the best one，as the selected plan. (3) Carry on the research of the alternative scheme of overall planing of land useand public participation，to the fashion ，procedure and object matter carry out helpfulattempt from theory to practice，the results is good. （4）Took place SEA of Qionglai County overall planing of land use，according to thecircumstance of Qionglai，we analyze and forecast the positive and negative affect afterthe plan implement，and put forward the countermeasure and means to prevent or abatebad environmental impact.

bridge the gap between software test process and business value: a case study

Chinese Academy of Sciences (ISCAS)

网络联盟企业中的设计伙伴选择方法

如何选择网络联盟企业的成员是组建网络联盟企业的关键。采用层次分析法建立了选择设计伙伴的数学模型，并在Ｍａｔｌａｂ环境下开发了一个设计伙伴选择系统。

Utilização do método Multicritério AHP, na aquisição de um sistema ERP

The selection of an Enterprise Resource Planning (ERP) system is one of the most sensitive and highest impact processes in the area of information systems and technologies, because it supports and integrates the whole business of an organization. Hence the importance of deciding the best solution in order to contribute to the organization's competitiveness in a global and increasingly demanding market. Therefore, it is essential to provide tools to support decision making, turning complex and often intangible decisions into simple and quantifiable scenarios. This study addressed the adoption of the Analytical Hierarchy Process (AHP) multicriteria decision method to support the selection of an ERP system. The literature review was the source used to obtain the set of the most relevant criteria to be considered in this decision, which were subsequently validated through systematic application of various surveys of experts and people related to the field of ERP systems. To support the application of AHP, according to the model obtained in the study, it was developed a web application that will be available to the general public. The responsible for the acquisition of ERP systems can use it to easily apply the AHP method based on validated decision model. On the other hand, the web application can be used as a validation tool, allowing collecting data for future developments of the decision model.

Valoración del costo de los recursos propios de las empresas. caso particular: empresas de servicios a la persona en Francia

El WACC o Coste Medio Ponderado de Capital es la tasa a la que se deben descontar los flujos para evaluar un proyecto o empresa. Para calcular esta tasa es necesario determinar el costo de la deuda y el costo de los recursos propios de la compañía; el costo de la deuda es la tasa actual del mercado que la empresa está pagando por su deuda, sin embargo el costo de los recursos propios podría ser difícil y más complejo de estimar ya que no existe un costo explícito. En este trabajo se presenta un panorama de las teorías propuestas a lo largo de la historia para calcular el costo de los recursos propios. Como caso particular, se estimará el costo de los recursos propios sin apalancamiento financiero de seis empresas francesas que no cotizan en bolsa y pertenecientes al sector de Servicios a la Persona (SAP). Para lograr lo anterior, se utilizará el Proceso de Análisis Jerárquico (AHP) y el Modelo de Valoración del Precio de los Activos Financieros (CAPM) con base en lo presentado por Martha Pachón (2013) en “Modelo alternativo para calcular el costo de los recursos propios”.

Definition of an it project portfolio management methodology for a pharmaceutical company

Con la creciente popularidad de las soluciones de IT como factor clave para aumentar la competitividad y la creación de valor para las empresas, la necesidad de invertir en proyectos de IT se incrementa considerablemente. La limitación de los recursos como un obstáculo para invertir ha obligado a las empresas a buscar metodologías para seleccionar y priorizar proyectos, asegurándose de que las decisiones que se toman son aquellas que van alineadas con las estrategias corporativas para asegurar la creación de valor y la maximización de los beneficios. Esta tesis proporciona los fundamentos para la implementación del Portafolio de dirección de Proyectos de IT (IT PPM) como una metodología eficaz para la gestión de proyectos basados en IT, y una herramienta para proporcionar criterios claros para los directores ejecutivos para la toma de decisiones. El documento proporciona la información acerca de cómo implementar el IT PPM en siete pasos, el análisis de los procesos y las funciones necesarias para su ejecución exitosa. Además, proporciona diferentes métodos y criterios para la selección y priorización de proyectos. Después de la parte teórica donde se describe el IT PPM, la tesis aporta un análisis del estudio de caso de una empresa farmacéutica. La empresa ya cuenta con un departamento de gestión de proyectos, pero se encontró la necesidad de implementar el IT PPM debido a su amplia cobertura de procesos End-to-End en Proyectos de IT, y la manera de asegurar la maximización de los beneficios. Con la investigación teórica y el análisis del estudio de caso, la tesis concluye con una definición práctica de un modelo aproximado IT PPM como una recomendación para su implementación en el Departamento de Gestión de Proyectos.