Aplicação de ferramentas Lean e gestão da manutenção numa metalomecânica

Dissertação de mestrado em Engenharia e Gestão da Qualidade

Ecological economics

Ecological economics is a recently developed field, which sees the economy as a subsystem of a larger finite global ecosystem. Ecological economists question the sustainability of the economy because of its environmental impacts and its material and energy requirements, and also because of the growth of population. Attempts at assigning money values to environmental services and losses, and attempts at correcting macroeconomic accounting, are part of ecological economics, but its main thrust is rather in developing physical indicators and indexes of sustainability. Ecological economists also work on the relations between property rights and resource management, they model the interactions between the economy and the environment, they study ecological distribution conflicts, they use management tools such as integrated environmental assessment and multi-criteria decision aids, and they propose new instruments of environmental policy.

The Impact of prevention measures and organisational factors on occupational injuries

This paper analyses the impact of a series of managerial and organisational factors on occupational injuries. These consist of occupational safety measures, as regards both the intensity and the orientation of risk prevention in companies, and the adoption of certain work organisation practices, quality management and the use of flexible production technologies. We estimate a negative binomial regression based on a sample of 213 Spanish industrial establishments, defining a constant random parameter to take account of non-observable heterogeneity. Our results show that occupational safety measures, the intensive use of quality management tools and the empowerment of workers all help to reduce the number of injuries. We have also confirmed the presence of synergies between the organisational factors analysed and the development of an occupational safety strategy featuring participation and the extension of prevention to all levels of the organisation.

Organisational status and efficiency: the case of the spanish SOE "Paradores"

The purpose of this paper is to provide new evidence on the issue of the effect on public enterprises economic performance of the introduction of some given changes in organisational status and management practices, while keeping the enterprises under public control. Our approach is case study type and relies on comparative efficiency literature. We identify relevant changes on the organisational status of a State owned large hotel group along a period of twenty years, next we measure its annual efficiency indicators, and then evaluate to which extent the observed changes in economic performance can be attributable to the corresponding management reforms carried out. As a result we find that the formally more relevant change in organisational status (the enterprise passing to be a Limited Company), which implied a substantial increase in the enterprise autonomy, did not produce a significant improvement in its economic performance; a finding contrary to what we expected according to agency theory. However, a second relevant organisational change –five years later- when both the principal (government) and the agent (firm’s CEO) changed is consistently related to a significant improvement in economic performance. As a research implication we abide for use more precise agency theory statements; and as a practical implication we argue here that potentialities of improvement brought about by a formal-legal change in the status of the enterprise may require also –in order to actually improve firm’s efficiency- some changes in the firm’s key personal positions: supervisor (principal) and CEO (agent), in the sense that a change to a greater-autonomy for the enterprise it seems should come together a parallel new ‘management culture’. Practical implications Management good practises to apply to other public enterprise’s restructuring in order to improve their efficiency. It’s the first study on organizational changes and efficiency for an important Spanish public enterprise.

Planificación y gestión de las herramientas de SCM aplicadas a un proyecto de desarrollo

El software es fácil de cambiar, demasiado fácil, las herramientas de Software Configuration Management, nos permiten conseguir que un determinado proyecto sea estable y trazable, siempre y cuando estas se usen debidamente. Tampoco el uso de estas herramientas es sencillo. El objetivo de nuestro proyecto es el de implementar una herramienta que haga de nexo entre el desarrollador y todas las herramientas de desarrollo para asegurar que los cambios son consistentes.

Gestión sostenible de clústers de recursos virtuales

Este proyecto tiene como finalidad ofrecer un servicio de computación en forma de máquina virtual, utilizando los recursos internos de Atos Research & Innovation. Además, se pretende implementar este servicio sobre os excendentes de máquinas del propio departamento. La prestación de este servicio se realiza mediante un gestor de la infraestructura de forma centralizada. Para la implantación de este entorno se ha definido la adopción en fases y profundizado en dos de los gestores más activos en la investigación del modelo Cloud Computing (Open Nebula, Eucalyptus).

Disseny d'un mètode de valoració d'itineraris d'educació ambiental i aplicació a l'àmbit Parc Natural de l'Alt Pirineu - Alt Urgell

El Parc Natural de l’Alt Pirineu (PNAP) està creant una xarxa d’itineraris d’educació ambiental amb l’objectiu de divulgar els valors del parc i conscienciar els seus visitants sobre la importància de conservar el medi ambient. El desenvolupament de mètodes de valoració de l’aptitud de potencials itineraris d’educació ambiental pot servir per crear eines de gestió molt útils a l’hora d’ampliar aquesta xarxa de senders. Per aquest motiu, un grup anterior de la llicenciatura de Ciències Ambientals va desenvolupar el preprotocol Neret, que permet obtenir una puntuació numèrica per a un itinerari, responent a una sèrie de preguntes senzilles. En el present projecte, s’ha aplicat el protocol anterior a tres itineraris de muntanya per tal d’estudiar-ne el funcionament en un tipus d’itinerari diferent dels de fons de vall, on va ser dissenyat. L’anàlisi del preprotocol s’ha efectuat mitjançant una matriu DAFO, a partir de la qual s’han proposat una sèrie d’estratègies de millora i, a partir d’aquestes, s’ha desenvolupat un nou mètode de valoració. Els principals aspectes negatius del preprotocol són la seva manca de flexibilitat, la sobrevaloració dels criteris relacionats amb la dificultat del recorregut, la manca de detall en l’anàlisi del potencial interpretatiu dels itineraris a més del poc pes que té aquest criteri en la puntuació global i, finalment, l’absència d’un criteri que valori els potencials impactes que es podrien derivar de l’ús de l’itinerari. Aquestes mancances s’han mirat de corregir al mètode de valoració dissenyat en el present projecte mitjançant les següents aportacions: una estructura transversal dividida en quatre factors avaluats per separat, sense criteris de valoració excloents i amb una ponderació final dels quatre principals criteris modificable segons els objectius dels gestors; una valoració més detallada dels continguts de l’itinerari, i finalment, la inclusió d’un nou criteri que considera la vulnerabilitat del medi a qualsevol tipus d’impacte.

Anàlisi multidisciplinària de la vulnerabilitat a la contaminació de les aigües subterrànies: la conca de l'Onyar (Gironès)

En el present projecte s’ha emprat la metodologia DRASTIC per evaluar la vulnerabilitat a la contaminació de les aigües subterrànies de la conca de l’Onyar. El fet de ser una zona de tradició agrícola i ramadera i amb un creixement urbanístic significatiu, la fa ser una zona de gran interès per l’estudi de la vulnerabilitat. Després d’obtenir l’índex DRASTIC s’ha realitzat una campanya al mes de maig de 2011 per analitzar les concentracions de nitrats a la zona per validar l’estudi. Conjuntament amb el mapa d’usos del sòl i la informació de la localització de les depuradores més properes, s’han comparat els resultats d’ambdós mapes. L’anàlisi dels resultats obtinguts ha permès comprovar que la metodologia dóna bons resultats quan s’analitza la vulnerabilitat a nivell de conca. A més a més, utensilis de fàcil abast aporten informació sobre el perill de contaminació, ajudant a la validació del mètode.

The STOP the Bleeding Campaign.

According to the World Health Organization, traumatic injuries worldwide are responsible for over 5 million deaths annually. Post-traumatic bleeding caused by traumatic injury-associated coagulopathy is the leading cause of potentially preventable death among trauma patients. Despite these facts, awareness of this problem is insufficient and treatment options are often unclear. The STOP the Bleeding Campaign therefore aims to increase awareness of the phenomenon of post-traumatic coagulopathy and its appropriate management by publishing European guidelines for the management of the bleeding trauma patient, by promoting and monitoring the implementation of these guidelines and by preparing promotional and educational material, organising activities and developing health quality management tools. The campaign aims to reduce the number of patients who die within 24 hours after arrival in the hospital due to exsanguination by a minimum of 20% within the next 5 years.

Instrumentos de gestión para el Depósito digital de la UAB

El Servei de Biblioteques de la UAB gestiona un dipòsit digital que cobreix les expectatives generades per un dipòsit institucional a la vegada que actua facilitant la consulta de la biblioteca digital pròpia. La naturalesa diversa de les col·leccions, quant a origen i format ens ha obligat a utilitzar eines de gestió específiques per establir els circuits, mètodes i procediments de treball. Volem compartir la nostra experiència, tant a nivell de creació d'un únic dipòsit capaç de gestionar tot el nostre fons digital, com de les opcions de treball intern escollides.

O balanced scorecard como instrumento de alinhamento estratégico nas organizações - Caso: Bento, S.A.

Diante da crescente competitividade, característica do mercado global, e da necessidade de melhorar a eficiência e a produtividade nas organizações, torne-se imperativo o aperfeiçoamento, incessante, na forma de actuação dos gestores. Consciente que, até então, as empresas suportam, essencialmente, no sistema contabilístico, este que, muitas vezes, fornece informações insuficientes e restringidos à tomada de decisões de curto prazo, mostra-se necessário investir em sistemas de medição, ligado à estratégia organizacional, que permitam melhor planeamento e controlo e, ainda, gerar e medir indicadores de longo prazo. No intuito de contribuir para a melhoria do paradigma da gestão, mais concretamente da gestão das empresas Cabo-Verdianas, e, em particular a da empresa em estudo, propomos, como objectivo desta dissertação, o estudo da utilização das ferramentas de gestão tradicional, face às novas ferramentas emergentes. Nisto, apresentamos, como estudo de caso, a avaliação do sistema de controlo de gestão da Empresa Bento - Comércio, Construtores, Imobiliária e Investimentos, Sociedade Anónima, (Bento S.A.), analisando, à luz da literatura consultada, o sistema de gestão estratégica, seguido pela empresa de modo a poder propor eventuais melhorias. Durante a revisão bibliográfica, foram estudadas várias ferramentas da gestão estratégica, das quais escolhemos o Balanced Scorecard (BSC) como um instrumento capaz de responder às lacunas detectadas na estratégia de gestão da Empresa, em que após uma breve descrição dos aspectos teóricos do conceito, suportado nos estudos empíricos publicados, apresentámos uma proposta para sua adopção, concepção e implementação. É de realçar que, durante o estudo constatou-se, por parte da administração da empresa, uma maior consciência da importância da comunicação e divulgação da sua estratégia entre os diferentes níveis hierárquicos, o que evidencia que ela está, mesmo, disposta a apostar na sua inovação estratégica. With the raising competitiveness, characteristic of the global market, and of the need of improving the efficiency and productivity in organizations, the constant improvement in the way of acting of managers it becomes peremptory. Aware that, so far, enterprises support, essentially, on the accounting system, which, many times, gives restrict and insufficient information for the taking of decisions in a short term, it is shown to be necessary to invest in measuring systems, connected to the organizational strategy, which contains signs that allow a better planning and control and, furthermore, give birth to and measure signs on a long term. With the aim of contributing for the improvement of the managing pattern, specifically, the management of Cape Verdean enterprises, and, in particular, the one of the enterprise in study, we propose, as an aim of this dissertation, the study of the use of the traditional managing tools, in view of the emerging new tools. Thus, we present, as study case, the evaluation of the system of management control of the Enterprise Bento - Comércio, Construtores, Imobiliária e Investimentos, Sociedade Anónima, (Bento, S.A.), analyzing the system of strategic management, used by the enterprise to be able to propose eventual improvements. During the bibliographic revision, we studied many strategic management tools, among which we chose the Balanced Scorecard (BSC) as an instrument capable to respond to the gaps detected in the management strategy of the enterprise, in which, after a brief description of the theoretical aspects of the concept, supported on the empiric studies published, we present a proposal for its adoption, conception and implementation. We would like to accentuate that, during the study we noticed that there exists, on the behalf of the management of the enterprise, a major awareness of the importance of communication and diffusion of its strategy among the different hierarchical levels, what makes clear that the enterprise is really open to bet on its strategic innovation.

Análise de Reantabilidade através da Margem de Contribuição

Este trabalho versa sobre a análise de rentabilidade através da margem de contribuição e tem por objectivo evidenciar como a margem de contribuição pode ser utilizada pelos gestores, na rentabilidade dos clientes, dos produtos, dos canais de distribuição e dos segmentos de mercado em que as empresas operam. O estudo está assente num referencial teórico que faz incursões nos principais conceitos conexos ao tema principal nomeadamente: análise custo – volume – resultado, métodos apuramento dos resultados na óptica da absorção e da contribuição, e a curva ABC. Na aplicação prática, procurámos utilizar alguns instrumentos de gestão nomeadamente o ponto de equilíbrio, apuramento dos resultados por segmentos de clientes, negócios e territórios de comercialização e a aplicação da curva de experiência ABC. O caso de estudo incide sobre a empresa nacional de moagem (Moave S.A) e restringe-se ao plano de produção e embalagem através do pequeno ensaque. O processo de colecta de dados foi obtido directamente das informações fornecidas pela Direcção da empresa, nomeadamente os produtos a serem embalados, a estrutura de custos, o plano de produção, a capacidade máxima da máquina e o calendário de trabalho diário e mensal. Os resultados evidenciaram que a utilização da margem de contribuição como ferramenta de gestão, constitui um importante instrumento de análise e avaliação da rentabilidade dos produtos, dos clientes, dos canais de distribuição bem como dos territórios de comercialização. This work focuses on the analysis of profitability through contribution margin and aims to highlight the contribution margin can be used by managers, in the profitability of customers, products, distribution channels and market segments in which companies operate. The study is based on the referential theoretical that makes inroads in key concepts related to the main topic, namely: cost analysis – volume – result, methods of clearance results in optical absorption and contribution, and ABC. In practice, we try to use some management tools in the balance, such as breakeven point, clearance of results by segments of customers, business and marketing territories and the application of experience curve ABC. The case study focuses on the national milling company (Moave s.a), and restricts itself to plan production and packaging through small bagging. The process of collecting data was obtained directly from the information provided by the management of the undertaking, in particular the products to be packed, the cost structure, the production plan, the maximum capacity of the machine and the daily work schedule and monthly. The results showed that the use of the contribution margin as a management tool constitutes an important instrument of analysis and assessment of the profitability of products, customers, distribution channels and marketing territories.

High-growth cooperatives: Financial profile and key factors for competitiveness

Given the current economic environment, high-growth companies are particularly relevant for their contribution to employment generation and wealth.This paper discusses the results of a survey that was conducted in order to gain a deeper understanding of high-growth cooperatives through analyzing their financial profiles and then identifying key contributing factors to their growth. To do this, we compared this particular sample with other cooperatives and other high-growth mercantile companies.The results show the main drivers related to high-growth companies success. They are the competitive advantages based on the surveyed group, modern management techniques, quality and productivity, innovation and internationalization. Additionally, we have observed some financial strengths and weaknesses. In this sense, they are under capitalized companies with an unbalanced growth.

The use of ISO 9001 quality standard in higher education institution libraries

[eng] ISO standard 9001 is one of a set of management tools that libraries have adopted in recent years. This article focuses on libraries in higher education institutions that have received ISO certification of their quality management systems (ISO standard 9001:2000). We examine their reasons for seeking certification and the advantages and difficulties they have encountered in applying this ISO standard. Finally, we consider the future prospects of ISO standard 9001 in university libraries.

L'ús de la norma de qualitat ISO 9001 a les biblioteques d'institucions d'educació superior

[eng] ISO standard 9001 is one of a set of management tools that libraries have adopted in recent years. This article focuses on libraries in higher education institutions that have received ISO certification of their quality management systems (ISO standard 9001:2000). We examine their reasons for seeking certification and the advantages and difficulties they have encountered in applying this ISO standard. Finally, we consider the future prospects of ISO standard 9001 in university libraries.