RFID together with multi-agent systems to control global value chains

Nowadays, the cooperative intelligent transport systems are part of a largest system. Transportations are modal operations integrated in logistics and, logistics is the main process of the supply chain management. The supply chain strategic management as a simultaneous local and global value chain is a collaborative/cooperative organization of stakeholders, many times in co-opetition, to perform a service to the customers respecting the time, place, price and quality levels. The transportation, like other logistics operations must add value, which is achieved in this case through compression lead times and order fulfillments. The complex supplier's network and the distribution channels must be efficient and the integral visibility (monitoring and tracing) of supply chain is a significant source of competitive advantage. Nowadays, the competition is not discussed between companies but among supply chains. This paper aims to evidence the current and emerging manufacturing and logistics system challenges as a new field of opportunities for the automation and control systems research community. Furthermore, the paper forecasts the use of radio frequency identification (RFID) technologies integrated into an information and communication technologies (ICT) framework based on distributed artificial intelligence (DAI) supported by a multi-agent system (MAS), as the most value advantage of supply chain management (SCM) in a cooperative intelligent logistics systems. Logistical platforms (production or distribution) as nodes of added value of supplying and distribution networks are proposed as critical points of the visibility of the inventory, where these technological needs are more evident.

Development of a platform for lean manufacturing simulation games

More than ever, the economic globalization is creating the need to increase business competitiveness. Lean manufacturing is a management philosophy oriented to the elimination of activities that do not create any type of value and are thus considered a waste. One of the main differences from other management philosophies is the shop-floor focus and the operators' involvement. Therefore, the training of all organization levels is crucial for the success of lean manufacturing. Universities should also participate actively in this process by developing students' lean management skills and promoting a better and faster integration of students into their future organizations. This paper proposes a single realistic manufacturing platform, involving production and assembly operations, to learn by playing many of the lean tools such as VSM, 5S, SMED, poke-yoke, line balance, TPM, Mizusumashi, plant layout, and JIT/kanban. This simulation game was built in tight cooperation with experienced lean companies under the international program “Lean Learning Academy,”http://www.leanlearningacademy.eu/ and its main aim is to make bachelor and master courses in applied sciences more attractive by integrating classic lectures with a simulated production environment that could result in more motivated students and higher study yields. The simulation game results show that our approach is efficient in providing a realistic platform for the effective learning of lean principles, tools, and mindset, which can be easily included in course classes of less than two hours.

A gestão de informação nos processos de recrutamento e seleção de candidatos nas empresas de trabalho temporário

Dissertação apresentada ao Instituto Superior de Contabilidade e Administração do Porto para a obtenção do Grau de Mestre em Gestão das Organizações, Ramo de Gestão de Empresas Orientada por Prof. Doutor Eduardo Manuel Lopes de Sá e Silva Coorientada pela Mestre Maria de Fátima Mendes Monteiro Esta dissertação não inclui as críticas e sugestões feitas pelo Júri.

Aprender com as Tecnologias Digitais: um Modelo em eLearning em Contexto de Sala de Aula no Ensino Superior

O estudo de caso tem por objetivo principal analisar e avaliar a utilização de um Ambiente de Aprendizagem Enriquecido pela Tecnologia (TELE) no Ensino Superior, através do que é normalmente designado de eLearning e, perceber, o impacto que estas metodologias estão a ter no ensino presencial, a forma como estão a ser usadas e de que forma alunos e professores têm sido confrontados com esta realidade. Especificamente visa analisar o impacto da implementação de um modelo de eLearning na aprendizagem e perceber a relação entre uma estratégia metodológica suportada pela LMS Moodle na sala de aula, as competências digitais e skills que os alunos têm e de que forma isso resulta em termos de ensino-aprendizagem. O Moodle foi a plataforma de aprendizagem selecionada enquanto suporte ao processo de ensino-aprendizagem na unidade curricular de Edição Multimédia do curso de Licenciatura em Comunicação Social e Cultural da Universidade Católica Portuguesa (UCP), com uma turma de 42 alunos no total. Por conseguinte, foi o ambiente usado para a interação entre os alunos e entre estes com o professor em espaço e tempo extra aula. Com o objetivo de cumprir os objetivos propostos recorreu-se a três instrumentos de recolha de dados: dois questionários aos alunos, em momentos distintos. Primeiro, procurou-se obter conhecimentos sobre as suas competências digitais e, num segundo momento, aferir sobre a perceção e o nível de satisfação dos alunos face ao modelo de aprendizagem implementado; observação não participante de sala de aula (estruturada e naturalista), delimitando-se as seguintes dimensões: estratégias operacionalizadas pelo professor, materiais/recursos e ferramentas utilizadas e práticas e atitudes do aluno; registos da plataforma pela análise das interações entre os alunos e destes com o professor através dos fóruns de discussão. O estudo permitiu atestar o impacto bastante positivo nos níveis de satisfação dos alunos e estabelecer uma relação eficaz entre a tecnologia e a aquisição de aprendizagens significativas: potenciou uma aprendizagem ativa, interativa e um contexto para o trabalho colaborativo; consequente capacidade autorregulatória da aprendizagem; promoveu o desenvolvimento da Literacia digital; possibilitou a adoção de metodologias de aprendizagem diversificadas; contribuiu para o aumento da participação, motivação e entusiasmo dos alunos.

Modelação de processos de negócio: análise comparativa de linguagens

Dissertação de mestrado integrado em Engenharia e Gestão de Sistemas de Informação

O processo de legitimação e a gestão de impressões na comunicação organizacional: O caso da EDP – Energias de Portugal, S.A.

Tese de Doutoramento Ciências Empresariais

Estudi ambiental del Centre Esportiu Puigverd: aigua, residus i característiques físiques

El medi ambient està creixent i adquirint actualment una importància fins ara mai vista. La societat reconeix el medi ambient com un factor de benestar social i personal, i alhora una característica de modernitat. En aquest estudi s’analitzen tots els factors ambientals presents en l’activitat quotidiana d’un centre esportiu. El centre escollit es troba situat en el municipi de Castellar del Vallès, a la comarca del Vallès Occidental, província de Barcelona. Aquest centre construït fa 17 anys per la demanda continua dels habitants del poble i per les pressions dels nuclis urbans pròxims, ha sofert uns canvis que actualment encara estan presents. Els objectius de l’estudi són la descripció, l’anàlisi i el tractament de la gestió actual del centre envers els recursos utilitzats. L’aigua, els residus i per últim les propietats físiques de l’edificació, com a innovació en aquesta tipologia d’estudis. L’anàlisi i tractament d’aquests, permet conèixer els punts forts i febles del centre. Les flaqueses observades afecten majoritàriament als factors ambientals. Conseqüentment, es dissenyen unes propostes de millora per tal de poder minimitzar els impactes soferts i redireccionar la gestió ambiental del centre, afrontant així un futur amb un desenvolupament sostenible.

Basic life support teaching in the second year pregraduate medical curriculum: quality of acquisition after 6 months

Purpose of the study: Basic life support (BLS) and automated externaldefibrillation (AED) represent important skills to be acquired duringpregraduate medical training. Since 3 years, our medical school hasintroduced a BLS-AED course (with certification) for all second yearmedical students. Few reports about quality and persistence over timeof BLS-AED learning are available to date in the medical literature.Comprehensive evaluation of students' acquired skills was performedat the end of the 2008 academic year, 6 month after certification.Materials and methods: The students (N = 142) were evaluated duringa 9 minutes «objective structured clinical examination» (OSCE) station.Out of a standardized scenario, they had to recognize a cardiac arrestsituation and start a resuscitation process. Their performance wererecorded on a PC using an Ambuman(TM) mannequin and the AmbuCPR software kit(TM) during a minimum of 8 cycles (30 compressions:2 ventilations each). BLS parameters were systematically checked. Nostudent-rater interactions were allowed during the whole evaluation.Results: Response of the victim was checked by 99% of the students(N = 140), 96% (N = 136) called for an ambulance and/or an AED. Openthe airway and check breathing were done by 96% (N = 137), 92% (N =132) gave 2 rescue breaths. Pulse was checked by 95% (N=135), 100%(N = 142) begun chest compression, 96% (N = 136) within 1 minute.Chest compression rate was 101 ± 18 per minute (mean ± SD), depthcompression 43 ± 8 mm, 97% (N = 138) respected a compressionventilationratio of 30:2.Conclusions: Quality of BLS skills acquisition is maintained during a6-month period after a BLS-AED certification. Main targets of 2005 AHAguidelines were well respected. This analysis represents one of thelargest evaluations of specific BLS teaching efficiency reported. Furtherfollow-up is needed to control the persistence of these skills during alonger time period and noteworthy at the end of the pregraduatemedical curriculum.

El sistema de gestión documental de la Universitat de Barcelona en el marco de la Administración electrónica: un elemento más para fomentar la mejora continua

[eng] We describe the project for the organization of the documentary management system at the University of Barcelona, which is inspired by the opportunities presented by the introduction of electronic administration. We stress the function of the documentary management system as an agent for promoting continuous innovation and improvement. We illustrate this vision with a description of the process of introducing the documentary management system in the area of research.

El sistema de gestió documental de la Universitat de Barcelona en el marc de l'Administració electrònica: un element més per fomentar la millora contínua

[eng] We describe the project for the organization of the documentary management system at the University of Barcelona, which is inspired by the opportunities presented by the introduction of electronic administration. We stress the function of the documentary management system as an agent for promoting continuous innovation and improvement. We illustrate this vision with a description of the process of introducing the documentary management system in the area of research.

Basic life support teaching in the second year predraduate medical curriculum: quality of acquisition after 6 months

Purpose of the study: Basic life support (BLS) and automated externaldefibrillation (AED) represent important skills to be acquired duringpregraduate medical training. Since 3 years, our medical school hasintroduced a BLS-AED course (with certification) for all second yearmedical students. Few reports about quality and persistence over timeof BLS-AED learning are available to date in the medical literature.Comprehensive evaluation of students' acquired skills was performedat the end of the 2008 academic year, 6 month after certification.Materials and methods: The students (N = 142) were evaluated duringa 9 minutes «objective structured clinical examination» (OSCE) station.Out of a standardized scenario, they had to recognize a cardiac arrestsituation and start a resuscitation process. Their performance wererecorded on a PC using an Ambuman(TM) mannequin and the AmbuCPR software kit(TM) during a minimum of 8 cycles (30 compressions:2 ventilations each). BLS parameters were systematically checked. Nostudent-rater interactions were allowed during the whole evaluation.Results: Response of the victim was checked by 99% of the students(N = 140), 96% (N = 136) called for an ambulance and/or an AED. Openthe airway and check breathing were done by 96% (N = 137), 92% (N =132) gave 2 rescue breaths. Pulse was checked by 95% (N=135), 100%(N = 142) begun chest compression, 96% (N = 136) within 1 minute.Chest compression rate was 101 ± 18 per minute (mean ± SD), depthcompression 43 ± 8 mm, 97% (N = 138) respected a compressionventilationratio of 30:2.Conclusions: Quality of BLS skills acquisition is maintained during a6-month period after a BLS-AED certification. Main targets of 2005 AHAguidelines were well respected. This analysis represents one of thelargest evaluations of specific BLS teaching efficiency reported. Furtherfollow-up is needed to control the persistence of these skills during alonger time period and noteworthy at the end of the pregraduatemedical curriculum.

Intranetin ylläpitoprosessin kehittäminen

Työn tavoitteena on tutkia intranetin ylläpitoprosessien merkitystä sisäisen viestinnän, tiedonhallinnan ja käytettävyyden kannalta. Työn kirjallisuusosuuden tavoitteena on tutustua yrityksen sisäisen viestinnän eri tekijöihin, tavoitteisiin, merkityksiin ja menetelmiin. Intranetin roolia organisaation kontekstissa tarkastellaan näkökulmista: organisaatio, tieto organisaatiossa, organisaatioiden sisäinen viestintä ja viestintäteknologian keinot sisäiseen viestintään. Kirjallisuusosan toisena tavoitteena on tutustua käyttäjäkeskeisen suunnittelun lähtökohtiin ja malleihin. Nykypäivän tuotteissa käyttäjäkeskeisyys on itsestään selvää, ja se otetaankin huomioon jo tuotesuunnittelun alkuvaiheista lähtien. Työssä tutustutaan kolmeen käyttäjäkeskeisen suunnittelun prosessimalliin: ISO 13407 –prosessimalli, Usability engineering lifecycle ja vaatimusmäärittelyn spiraalimalli. Työssä esitellään myös käyttäjäkeskeisen vaatimusmäärittelyn toteuttamiseen liittyviä vaiheita, tekijöitä ja toimenpiteitä. Työn käytännönosuudessa tarkastellaan case-yrityksen intranet-palvelun nykytilannetta ja kuvataan nykyinen ylläpitoprosessi ja sen ongelmakohdat. Työn tavoitteena on pohtia ratkaisuja näihin ongelmiin. Käytännössä tämä tarkoittaa intranetin vaatimusmäärittelyn tekemistä, jonka pohjalta voidaan tunnistaa kehityskohteet ja tehdä suunnitelma toimintojen kehittämisestä. Työn lopputuloksena saadaan prosessien kuvaus, joilla ylläpito hoituu parhaiten.

Container Handling Equipment Monitoring System, case: Steveco Oy

Container Handling Equipment Monitoring System (CHEMS) is a system developed by Savcor One Oy. CHEMS measures important information for container ports performance and produces performance indicators. The aim of this thesis was to clarify performance measurement contents to Savcor and to develop, as an example, performance measures to Steveco Oy's container operations. The theoretical part of the thesis clarifies performance measurement and which of its components are important to container port. Performance measurement and measures are presented from the operational level's point of view, in which CHEMS is planned to aim. The theory of development process of performance measures is introduced at the end of the theoretical part. To make sure that performance measures are efficiently used, Steveco Oy's performance measures are developed in cooperation with the users. The measurement in operational level is continuous and the results must be reacted asquickly as possible. CHEMS is very suitable to continuous measurement and to produce real time-measures of container operations which are hard to get any otherway.

Henkilöstöstrategiaprosessin tuloksellisuuden päätekijät

Uudistumiskyvyn suurimmat esteet johtuvat tietämyksen luomisprosessin epäonnistumisesta. Epäonnistumisen taustalla ovat tiedon lukkiutuminen organisaation konteksteihin ja organisaation kyvyttömyys uudistua toimintaympäristön muuttuessa. Jatkuva uudistuminen edellyttää organisaatiolta tietämystä. Tämä on edellytyksenä organisaation kyvylle tunnistaa dynaamisiakyvykkyyksiään ja luoda tietämyksestään merkitystä, mikä mahdollistaa uuden oppimisen. Uuden oppiminen luo perustan organisaation kyvylle uudentaa, kehittää jainnovoida toimintaansa. Uutta oppiakseen organisaation on luotava edellytykset tietovirtojen virtaamiselle organisaation ulkopuolelta sisäpuolelle. Tämän tekee mahdolliseksi organisaation henkilöstö, joka ymmärtää asiakasrajapintojen kautta tulevan ulkopuolisen uuden tiedon strategisen merkityksen.Tiedon strategisen merkityksen ymmärtämiseksi, henkilöstön osaamista on kehitettävä organisaation henkilöstöstrategian välityksellä. Henkilöstöstrategiaprosessi kertoo sen, miten organisaatio aikoo henkilöstön kehittämisen toteuttaa. Henkilöstöstrategiaprosessin onnistuminen edellyttää organisaation kontekstien tiedostamista ja niiden merkityksen ymmärtämistä kollektiivisen strategisen tietämyksen luomisessa.

Sisäisten tukiprosessien kehittäminen ja uudistaminen, Case Finnair, Tuotannon ohjaus

Tämä Pro gradu-tutkielma tarkastelee prosessien uudistamista ja kehittämistä ja yrityksen sisäistentukiprosessien osalta. Tavoitteena on selvittää operatiivisten tukiprosessien ongelmakohtia ja heikkouksia ja kuinka näitä prosesseja voitaisiin parantaa operatiivisen tehokkuuden ja sisäisten asiakkaiden palvelun parantamiseksi. Lähtökohtana oli tutkia näitä seikkoja jatkuvan prosessien kehittämisen ja radikaalin uudistamisen näkökulmasta. Erityisesti pyrittiin soveltamaan Business Process Re-engineering ja Total Quality Managementin metodeja. Tavoitteena oli selvitystyön kohteena olevien prosessien rationalisointi ja uudelleen organisointi. Tutkimus toteutettiin kvalitatiivisena, sekä kvantitatiivisena tapaustutkimuksena, jonka case-yrityksenä toimi Finnair Oyj. Kvalitatiivisessa osuudessahaastateltiin avoimien haastatteluiden muodossa kehittämisen kohteena olevien prosessien avainhenkilöstöä, lisäksi toteutettiin kyselytutkimus sisäisille asiakkaille. Näillä pyrittiin kartoittamaan nykyisten prosessien ongelmia nykytilassa, sekä selvittämään sisäisten asiakkaiden tarpeita. Empiirisen aineiston ja kirjallisuuskatsauksen avulla case-yritykselle luotiin ehdotus prosessien uudelleenorganisoimiseksi. Uuden prosessin käyttöönotto mahdollistaa operatiivisen tehokkuuden kasvattamisen, sekä paremman palvelun tarjoamisen sisäisille asiakkaille myös tulevaisuudessa.