The school use of Cleveland's Public Library.

"One of a series of bulletins on what Cleveland's public schools are doing."

Training of technical services staff in the automated environment /

Title from cover.

Reference service policies in ARL libraries /

"August 1994."

Full circle : ninety years of service in the Main Reading Room /

Includes bibliographical references (p. 61-64).

Libraries and neighborhood information centers; papers presented at an institute conducted by the University of Illinois Graduate School of Library Science, October 24-27, 1971.

Bibliography: p. 138-140.

Basic reference books;

Mode of access: Internet.

Reference work; a text-book for librarians and students of library work,

Mode of access: Internet.

Cataloging service bulletin /

Editor: Robert M. Hiatt, 1978-2010.

Basic reference books; an introduction to the evaluation, study, and use of reference materials, with special emphasis on some 200 titles,

Planographed.

The working of the Boston Public Library; an address

Mode of access: Internet.

The Chicago Public Library; origins and backgrounds,

Issued also as thesis (PH. D.) University of Chicago.

The growth of reference service in the United States from 1876-1893.

Photocopy.

Public library usage in Illinois /

"Performed ... under contract with the Illinois State Library."

Managerialism and Public Housing Reform

This paper discusses market inspired changes to the delivery of public housing in Queensland, Australia during the late 1990s. These policy changes were implemented in an organisational environment dominated by managerialism. The theory and method of critical discourse analysis is used to examine how managerial subject positions were assimilated and/or creatively resisted by different actors within the public housing policy community. These themes are discussed using interview data with a range of policy actors, including policy managers, front-line housing staff and public housing tenants. The analysis suggests that policy actors who openly challenged the emerging policy and organisational direction were marginalised in changing power relations.

Constraints to organizational learning during major change at a mental health services facility

This paper explains what happened during a three years long qualitative study at a mental health services organization. The study focuses on differences between espoused theory and theory in use during the implementation of a new service delivery model. This major organizational change occurred in a National policy environment of major health budget cutbacks. Primarily as a result of poor resourcing provided to bring about policy change and poor implementation of a series of termination plans, a number of constraints to learning contributed to the difficulties in implementing the new service delivery model. The study explores what occurred during the change process. Rather than blame participants of change for the poor outcomes, the study is set in a broader context of a policy environment—that of major health cutbacks.