Editorial

In this latest installment, the Bulletin Library available to all colleagues three articles and two essays.

Volume 13, Number 2: April/May 2007

Page 2 – The Vice Provost for University Libraries reflects upon the strides made in the last year. Page 3 - Ornithologist David Sibley’s Edwin Way Teale lecture is featured. Page 5 - In a guest column on diversity issues, Professor Hedley Freake examines what UConn is doing to engender cultural understanding in students. Page 6 - Staff anniversaries and awards. Page 7 - Finding articles, images, and music easier with new database locator.

Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service*†

Objectives: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this study was to test the comparability of the results of SERVQUAL with a revised and shortened instrument modeled on SERVQUAL. The revised instrument, the Assessment of Customer Service in Academic Health Care Libraries (ACSAHL), was designed to better assess customer service in academic health care libraries.

Standards for vision science libraries

The minimum levels of staffing, services, budget, and technology that should be provided by a library specializing in vision science are presented. The scope and coverage of the collection is described as well. These standards may be used by institutions establishing libraries or by accrediting bodies reviewing existing libraries.

Volume 16, Number 2: April/May 2010

Page 2 The Vice Provost for University Libraries reflects on Google’s recent experience in China. • A new digital collection of 19th-century Spanish women’s magazines is now available to researchers. Page 3 Collector Gary Wait donates a treasure trove of juvenile literature from the 19th century to the Northeast Children’s Literature Collection at the Thomas J. Dodd Research Center. Page 4 The Map and Geographic Information Center offers a new internship program, where students earn three academic credits and work eight hours a week while developing advanced Geographic Information Systems (GIS) and digitization skills. Page 5 Associate Professor of Anthropology Kevin McBride describes his work in having an important site in the Pequot War declared an historic battlefield. Page 6 Staff members celebrate anniversaries of library service. Page 7 The Libraries’ art exhibits program is celebrated in photos.

Volume 11, Number 2: April/May 2005

Page 2 – The Vice Provost cites 2004/2005 as a year of significant accomplishments for the Libraries. • The Dodd Research Center and the Human Rights Institute plan a conference on economic human rights for October. Page 3 - Researcher Bill V. Mullen talks about the work of avant garde musician, composer, and author Fred Ho, whose archive is in Archives & Special Collections. Page 4 - Students tell us why they come to the library. • The Dodd Research Center commissions two students to create a logo for its 10th anniversary celebration. • Fragile pamphlets are given new life in the Conservation Lab. Page 5 - The library sponsors a national symposium to explore new technology. • Our newest digital project can lead you to everything you ever wanted to know about Connecticut. • A new Pharmacy Library will open its doors in June. Page 6 - Staff News: service anniversaries and new faces. Page 7 - The Class of 1955 is raising $50,000 for an undergraduate instruction classroom in the library.

Volume 10, Number 3: September/October 2004

Page 2 - Users tell us what they think about library service, and library director Brinley Franklin explains why he thinks the library is a good investment. Page 3 - Pulitzer Prize-winning music critic Tim Page, once the beneficiary of the library’s music collections, is now a patron of the Music & Dramatic Arts Library. Page 4 - Donors to the Libraries during FY 2004 Page 5 - Remembering Theora Whetten, long-time Friend of the Libraries; welcoming new Friends, the Class of ‘55. Page 6 - Beach Society members include the Libraries in their estate plans. Stamford honors Estelle Feinstein. Page 7 - Jack & Virginia Stephens donate a collection of Connecticut town histories.

Volume 13, Number 1: February/March 2007

Page 2 – The Vice Provost for University Libraries examines how the libraries are responding to 21st century student learning. Page 3 - Children’s author and donor to the Northeast Children’s Literature Collection Susan Bivin Aller is featured. Page 5 - In a guest column on diversity issues, Theo. Van Alst describes the events sponsored by Native American Cultural Society Office.

Volume 11, Number 3: September/October 2005

Page 2 – The University and its Libraries celebrate 125 years of growth and service to the citizens of Connecticut. • UConn joins the Center for Research Libraries, the nation’s oldest and most significant library consortium. Page 3 - A profile of Stanley Israelite recounts his civic contributions and his role as a creator of the Dodd Research Center. Page 4 - The Thomas J. Dodd Research Center celebrates its 10th anniversary with a series of special events. • The Pharmacy Library occupies new quarters in UConn’s new Pharmacy/Biology Building. Page 5 - The 2005 Connecticut Children’s Book Fair features a great lineup of authors and illustrators. Page 6 - Staff News • The Wharton Data Research Service is now available for financial research. Page 7 - Donors to the University Libraries, January 1 – June 30, 2005

Volume 11, Number 4: November/December 2005

Page 2 - The vice provost for University Libraries writes about the many efforts underway to archive electronic resources for future use. • The director of the Tri-Campus Libraries comments on freedom of speech & the academic library. Page 3 - Manuscripts from Archives & Special Collections record the recollections of a Civil War nurse, a Connecticut naturalist, and a prosecutor at the Nuremberg Trials. Page 4 - A WPA mural by James Daugherty is rescued and installed in the Jeremy Richard Library. • Access Services finds new ways to improve services for library users. Page 5 - A renovated UConn Health Center Library is transformed from a warehouse for print into an information commons. Page 6 - Staff news

Volume 10, Number 4: November/December 2004

Page 2 – A is for Access. The librarian’s role is changing from manager of materials to manager of access to materials. Where Will Your Research Be Tomorrow? Institutional repositories hope to preserve research created on-campus. Page 3 - An Ideal Collaboration. Librarians provide research support for UConn/Stamford Author Nechama Tec Page 4 - In Brief. Naxos is a new online music collection. A new method for binding paperback books saves the cover information. Archives & Special Collections add new collections. Page 5 - In Brief. ARTstor is a major new collection of online art images. Human Rights Internet Archives are donated to the Dodd Center. The annual RBS Greenwich Capital Economic Seminar focuses on the next four years. A delegation from China visits Babbidge Library. Users tell us what they think. Page 6 - Staff News