The use of the quality model of Parasuraman, Zeithaml and Berry in health services

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of five dimensions: tangibility, reliability, responsiveness, assurance and empathy. From the difference between what is expected by the user and the service offered, gaps or shortcomings are derived that may be the main obstacle for users to perceive the provision of such services with quality. It was observed that the use of the psychometric scale called Service Quality (SERVQUAL) in some studies about satisfaction, obtained very favorable results in the institutions in which it was employed. The analysis revealed the need to improve the existing models of evaluation, as well as the importance of measuring user satisfaction in health institutions.

Influence of age and diet on the performance of Cephalonomia stephanoderis (Hymenoptera, Bethylidae) a parasitoid of the coffee berry borer, Hypothenemus hampei (Coleoptera, Curculionidae)

The importance of age and feeding on the performance of Cephalonomia stephanoderis (Hymenoptera, Bethylidae), a parasitoid of the coffee berry borer, Hypothenemus hampei (Coleoptera, Curculionidae) was investigated in the laboratory. Groups of female parasitoids were subject to the following treatments: a group fed during one, five and ten days after emergence of adults with coffee borer larvae; another group fed only with honey solution during five days after emergence; and as a control, a third group was kept without food for five days. At the end of each treatment, survivorship, parasitoid activity (walking and flying capacity in an arena), search capacity for finding coffee borer-infested berries, host feeding and oviposition (on immature hosts), were assessed. Unfed females showed a significant decrease in survivorship compared to individuals that were fed. The type of meal (insects or honey) did not significantly influence parasitoid activity, search and oviposition capacities. Females fed with honey solution significantly consumed less immature coffee borers. Younger females (one day old) walked and flew out of the arena significantly faster than older ones (5 and 10 days old). Implications of these results are discussed on the performance of C. stephanoderis as a biological control agent of the coffee berry borer.

Color of berry and juice of 'Isabel' grape treated with abscisic acid in different ripening stages

Abstract : The objective of this work was to evaluate the effect of (S)-cis-abscisic acid (S-ABA) application at different ripening stages, in increasing phenolic compounds and color of berry and juice of 'Isabel' grape (Vitis labrusca). The evaluated treatments were: control, without S-ABA application; 400 mg L-1S-ABA applied 7 days before veraison (DBV) + 400 mg L-1S-ABA at 35 days after first application (DAFA); 400 mg L-1S-ABA applied at veraison (V) + 400 mg L-1S-ABA at 35 DAFA; and 400 mg L-1S-ABA applied 7 days after veraison (DAV) + 400 mg L-1S-ABA at 35 DAFA. There was no difference among treatments regarding the physical characteristics of berries and clusters, as well as total polyphenols in berry and juice. However, there was an increase in total anthocyanins in berry and juice with S-ABA application. Colorimetric variables indicated the increase in color of berry treated with S-ABA. Juices produced from grapes treated with S-ABA were more appreciated by tasters. The treatments with 400 mg L-1S-ABA applied 7 days before, during, or 7 days after veraison, combined with an additional application 35 days after the first one, increment total anthocyanin concentration and color of berry and juice of 'Isabel' grape, with better juice acceptance, without affecting total polyphenol concentration.

Effect of extracts from citric biomass, rusted coffee leaves and coffee berry husks on Phoma costarricencis of coffee plants

Phoma leaf spot, caused by Phoma costarricensis poses a serious threat to coffee (Coffea arabica) production, especially in the highlands of the state of Minas Gerais, Brazil. Extracts of citric biomass, coffee berry husks and coffee leaves severely affected by rust caused by Hemileia vastatrix, were evaluated against P. costarricensis. In an in vitro assay, aqueous extracts of rusted leaves and berry husks plus the commercial extracts based on citric biomass named Ecolife® and Agromil® were tested at various dilutions on the mycelial growth inhibition of P. costarricensis. In vivo, coffee seedlings maintained in glasshouse, were sprayed with these extracts seven days before inoculation of P. costarricensis. Only extracts from citric biomass had inhibitory effects on the fungus. In vivo, Ecolife® (5 ml/l), Agromil® (5 g/l) and the aqueous extract of rusted coffee leaves (dilution 1:6) reduced Phoma leaf spot. Both, Ecolife® and the extract of rusted coffee leaves were significantly more effective in reducing the area under the lesion progress curve when applied at lower doses, indicating a possible effect on the induction of resistance.

Mechanical behavior of 'Niagara Rosada' grape berry detachment

The 'Niagara Rosada' grape is the main Brazilian table grape belonging to the Labrusca family. It develops medium, cylindrical and compact bunches with berries presenting a pinkish skin and a foxy flavor that is valued in the Brazilian market. These berries are tender and have a pedicel-berry connection provided by the vascular bundles and surrounding skin. This cultivar is very susceptible to berry drop mainly caused by vibration and senescence. The objective of this study was to evaluate the temporal mechanical behavior of the pedicel-berry detachment, using resistance indexes extracted from traction force-deformation curves. Test results showed two different detachment types. In the first one, which exhibited higher average resistance, a considerable portion of the vascular bundle came out attached to the pedicel and in the second type; the vascular bundle was retained inside the berry. The proposed indexes based on maximum detachment force, force at 0.2; 0.5; 1.0 and 1.2 mm, and maximum force to corresponding deformation ratio did not discriminate the senescence of the berry.

Estudo das relações anatomocirúrgicas entre os nervos laríngeos recorrentes e o ligamento de Berry

OBJETIVO: Estudar as relações anatômicas do nervo laríngeo recorrente (NLR) com o ligamento de Berry (LB), e assinalar as diferentes formas de apresentação das relações entre essas duas estruturas. MÉTODOS: Estudo realizado a partir da dissecção cervical anterior de 22 cadáveres, nos anos de 2009 e 2010, com estabelecimento das frequências de apresentações anatômicas das relações entre o NLR e o ligamento de Berry, na seguinte categorização: Tipo I ou intraligamentar: o nervo e/ou seus ramos eram visualizados na substância conjuntiva do ligamento; Tipo IIA ou lateral: nervo e/ou seus ramos apresentavam-se laterais ao ligamento; Tipo IIB ou lateral justaligamentar: nervo e/ou seus ramos estavam laterais e em contato com o ligamento, sem penetrá-lo; Tipo III ou medial: nervo e/ou seus ramos eram visualizados após a dissecção completa do ligamento em direção látero-medial. RESULTADOS: O estudo analisou 41 NLR, sendo: oito (19,5%) do Tipo I; 20 (48,8%) do Tipo IIA; cinco (12,2%) Tipo IIB e oito (19,5%) do Tipo III. Dos 19 (86,3%) NLR dissecados bilateralmente no mesmo cadáver, 11 (57,8%) eram discordantes em relação ao outro lado do pescoço quanto à classificação. CONCLUSÃO: Pela sua proximidade com o NLR e pelas variáveis anatômicas dessa topografia, o ligamento de Berry não deve ser considerado um parâmetro seguro para reparo e preservação do nervo laríngeo recorrente, não sendo recomendada a dissecção indiscriminada látero-medial do ligamento, sem a visualização direta do nervo.

Zinc supplementation, production and quality of coffee beans

Besides its importance in the coffee tree nutrition, there is almost no information relating zinc nutrition and bean quality. This work evaluated the effect of zinc on the coffee yield and bean quality. The experiment was conducted with Coffea arabica L. in "Zona da Mata" region, Minas Gerais, Brazil. Twelve plots were established at random with 4 competitive plants each. Treatments included plants supplemented with zinc (eight plots) and control without zinc supplementation (four plots). Plants were subjected to two treatments: zinc supplementation and control. Yield, number of defective beans, beans attacked by berry borers, bean size, cup quality, beans zinc concentration, potassium leaching, electrical conductivity, color index, total tritable acidity, pH, chlorogenic acids contents and ferric-reducing antioxidant activity of beans were evaluated. Zinc positively affected quality of coffee beans, which presented lower percentage of medium and small beans, lower berry borer incidence, lower potassium leaching and electrical conductivity, higher contents of zinc and chlorogenic acids and higher antioxidant activity in comparison with control beans.

Hexachlorophene as a topically applied chemical for prophylaxis against Schistosoma mansoni infections in mice

Treatment of mouse tail skins with hexachlorophene (1.25% w/v) in absolute methanol or 70% isopropanol suppressed Schistosoma mansoni infections by more than 95% even when the application was performed up to three days prior to exposure to cercarial suspensions by tail immersion. Treatment with concentrations of 0.313% or higher one day prior to exposure provided at least 98% protection when the treated surface was not subjected to water washes of greater duration than 1/2 hour. Tail immersion application of 1.25% hexachlorophene one day prior to exposure still provided 87-92% protection after 3 hours water wash. Wipe application of 1.25% hexachlorophene three days prior to exposure still provided 93% protection following 3 hours water wash. High cercarial recoveries from exposure tubes at the end of exposure periods indicated high antipenetrant activity for hexachlorophene. Sufficient hexachlorophene leached from treated tail skins into the surrounding water to affect subsequently added cercariae so that they were no longer infective to untreated mice.

Schistosoma mansoni: acquired immunity in mice after the use of oxamniquine at the evolutive skin and pulmonary phases

Mice infected with 350 cercariae of Schistosoma mansoni (LE strain) were treated with oxamniquine, at the dose of 400 mg/kg, 24, 48, 72, and 96 h after infection. Forty days after the treatment, the animals were submitted to a challenge infection with 80 cercariae, through the abdominal and ear skins. The number of immature worms in the animal groups treated 24 and 96 h after the first infection was found to be lower than that in the control group, thus showing that the death of schisto-somes by chemotherapy, at the skin and pulmonary phases, causes an acquired resistance state.

As espécies de Croton L. sect. Cyclostigma Griseb. e Croton L. sect. Luntia (Raf.) G. L. Webster subsect. Matourenses G. L. Webster (Euphorbiaceae s.s.) ocorrentes na Amazônia brasileira

Como parte de uma revisão taxonômica das espécies de Croton L. na Amazônia brasileira, estudou-se as seguintes espécies de Croton sect. Cyclostigma Griseb. e Croton sect. Luntia (Raf.) G. L. Webster subsect. Matourenses G. L. Webster: Croton urucurana Baill., C. draconoides Müll. Arg., C. trombetensis R. Secco, P. E. Berry & N.A. Rosa, C. sampatik Müll. Arg., C. palanostigma Kl., C. pullei Lanj. e C. matourensis Aubl. O estudo foi baseado em trabalho de campo realizado nos Estados do Pará e Maranhão, e em material depositado nos herbários IAN, INPA, MG e RB, incluindo tipos. Algumas dessas espécies, como C. urucurana, C. draconoides, C. palanostigma e C. sampatik , são frequentemente encontradas nos herbários com identificações equivocadas. São discutidas a posição taxonômica das espécies nas seções e suas afinidades, e uma chave dicotômica e ilustrações foram elaboradas para um melhor entendimento dos táxons.

Sombreamento dos cafèzais I.: resultados de três ciclos bienais (1953/1958) obtidos na escola "Luiz de Queiroz"

The present paper discusses the data obtained in shade and unshaded coffee plots at Piracicaba, São Paulo, Brazil. The results, analysed statistically, can be summarized as follows: a) unshaded plots produced 17% more than shaded ones; b) the percentage of coffee berry borer infestation was higher in shaded plots as compared with unshaded ones; c) the percentage of green (not ripened fruits) depends of the harvest time. When the harvest was retarded, the percentage of green fruits was higher in the shaded plots. When the percentage of green fruits was the same, both in shaded and unshaded plots, the percentage of ripened was higher and the percentage of dried fruits was lesser in the shaded plots as compared with unshaded ones; d) other comparisons as production of dried grains by the field fruits, relation between dried fruits and dried grains and cup-test by expert coffee-taster, did not show differences among shaded and unshaded plots.

Sombreamento dos cafèzais II: resultados do 4.° biênio (1959/1960)

This paper deals with data obtained in 1959 and 1960 in shaded and unshaded coffee plots at Piracicaba, São Paulo, Brazil. The results can be summarized as follows: a) the production, in shaded and unshaded plots, did not show differences statisticaly significant; b) the percentage of coffee berry borer infestation was higher in shaded plots as compared with unshaded ones; c) the percentage of green, ripened and dry fruits depends of the year and of the harvest time. In the same harvest time, both for shaded and for unshaded plots the percentages in the shaded plots were higher for green fruits and lesser for ripened and dry fruits; d) coffee fruits brought from the field in the harvest time yielding up in unshaded plots as compared with shaded ones; e) the relation grains/dry fruits was better in shaded plots.

Sombreamento dos cafezais: III - Resultados do 5º biênio (1961/1962)

This paper deals with data obtained in 1961 and 1962 in shaded and unshaded coffee plots at Piracicaba, São Paulo, Brazil. The results can be summarized as follows: a - the production, in shaded and unshaded plots, did not show differences statistically significant; b - the percentage of coffee berry borer infestation was higher in shaded plots as compared with unshaded ones; c - coffee fruits brought from the field in the harvest time yielding up in sunshaded plots as compared with shaded ones.

Sombreamento dos cafezais IV - resultados de mais dois biênios: 1963/1964 - 1965/1966

This paper deals with data obtained in 1963, 1964, 1965 e 1966 in shaded and unshaded coffee plots at Piracicaba, São Paulo, Brazil. The results can be summarized as follows: a. the production, in shaded and unshaded plots, did not show differences statisticaly significant; b. the percentage of coffee berry borer infestations was higher in shaded plots as compared with unshaded ones; c. the percentage of green, ripened and dry fruits depends on the year and on the harvest time.