Customer Satisfaction, Quality in Cruise Industry

Record numbers of passengers are sailing on board cruise ships, with the industry claiming high levels of customer satisfaction. Conversely, little is known about the specific factors which make up customer satisfaction with the cruise experience. The authors examine customer satisfaction data from nearly 15,000 guests of a large U.S. cruise line to determine which aspects of the cruise experience have the greatest impact on overall satisfaction and perceptions of quality.

The Beacon, October 30, 2009

Vol. 22, Issue 35, 12 pages

Expanding Vocabulary and Improving Comprehension Through the Use of Graphic Organizers

Expanding Vocabulary and Improving Comprehension Through the Use of Graphic Organizers

Florida International University Commencement Ceremony Spring April 30,2013 Session 3

Florida International University Commencement Ceremony, Spring, April 30,2013 (Session 3) Colleges graduated: College of Arts and Sciences- School of Environment, Arts and Society (SEAS) Graduation ceremony held at US Century Bank Arena