Designing an E-Mail Prototype to Enhance Effective Communication and Task Management: A Case Study

This paper deals with communicational breakdowns and misunderstandings in computer mediated communication (CMC) and ways to recover from them or to prevent them. The paper describes a case study of CMC conducted in a company named Artigiani. We observed communication and conducted content analysis of e-mail messages, focusing on message exchanges between customer service representatives (CSRs) and their contacts. In addition to task management difficulties, we identified communication breakdowns that result from differences between perspectives, and from the lack of contextual information, mainly technical background and professional jargon at the customers’ side. We examined possible ways to enhance CMC and accordingly designed a prototype for an e-mail user interface that emphasizes a communicational strategy called contextualization as a central component for obtaining effective communication and for supporting effective management and control of organizational activities, especially handling orders, price quoting, and monitoring the supply and installation of products.

Agile Case Study Evaluation In Middle Size Project

In the last few years Agile methodologies appeared as a reaction to traditional ways of developing software and acknowledge the need for an alternative to documentation driven, heavyweight software development processes. This paper shortly presents a combination between Rational Uni ed Process and an agile approach for software development of e-business applications. The resulting approach is described stressing on the strong aspects of both combined methodologies. The article provides a case study of the proposed methodology which was developed and executed in a successful e-project in the area of the embedded systems.

Fractal Analysis for Cancer Research: Case Study and Simulation of Fractals

2010 Mathematics Subject Classification: 65D18.