Designing an E-Mail Prototype to Enhance Effective Communication and Task Management: A Case Study

This paper deals with communicational breakdowns and misunderstandings in computer mediated communication (CMC) and ways to recover from them or to prevent them. The paper describes a case study of CMC conducted in a company named Artigiani. We observed communication and conducted content analysis of e-mail messages, focusing on message exchanges between customer service representatives (CSRs) and their contacts. In addition to task management difficulties, we identified communication breakdowns that result from differences between perspectives, and from the lack of contextual information, mainly technical background and professional jargon at the customers’ side. We examined possible ways to enhance CMC and accordingly designed a prototype for an e-mail user interface that emphasizes a communicational strategy called contextualization as a central component for obtaining effective communication and for supporting effective management and control of organizational activities, especially handling orders, price quoting, and monitoring the supply and installation of products.

A Didactic Model of Computer Supported Education in Higher Mathematics

Report published in the Proceedings of the National Conference on "Education and Research in the Information Society", Plovdiv, May, 2016

Computer-Assisted Proofs and Symbolic Computations

We discuss some main points of computer-assisted proofs based on reliable numerical computations. Such so-called self-validating numerical methods in combination with exact symbolic manipulations result in very powerful mathematical software tools. These tools allow proving mathematical statements (existence of a fixed point, of a solution of an ODE, of a zero of a continuous function, of a global minimum within a given range, etc.) using a digital computer. To validate the assertions of the underlying theorems fast finite precision arithmetic is used. The results are absolutely rigorous. To demonstrate the power of reliable symbolic-numeric computations we investigate in some details the verification of very long periodic orbits of chaotic dynamical systems. The verification is done directly in Maple, e.g. using the Maple Power Tool intpakX or, more efficiently, using the C++ class library C-XSC.