The quality of sales manager:salesperson exchanges perspective under problem resolution conditions

Building on social exchange theory and qualitative inquiry, managerial responsiveness, caring, and aggressiveness were uncovered as three key social exchange dimensions used by sales managers when dealing with problem situations in the salesforce. We used Australian data to develop measures of these three constructs. Results of the development process indicate that the measures show good validity. Further to this, we also provide examination of the relationship of the three exchange dimensions with key organizational outcomes. Overall the findings suggest that the three constructs are important in sales manager problem resolution exchanges, and that they may ultimately influence the success of sales organizations.

Isolating factors

The latest research into salesforce effectiveness provides fresh insight into how teams function and crucially, allows managers to identify factors driving stellar performance. It is an old adage that you can't manage what you can't measure, and salesforces provide a prime example of this principle. Yet, thanks to the latest leading-edge research and salesforce metrics, previously unrealised performance gains are possible, offering an important lever of sustainable competitive advantage.