16 resultados para Word-of-Mouth Communication
Filtro por publicador
- Aberdeen University (1)
- Academic Archive On-line (Stockholm University; Sweden) (2)
- Acceda, el repositorio institucional de la Universidad de Las Palmas de Gran Canaria. España (1)
- Adam Mickiewicz University Repository (1)
- AMS Tesi di Dottorato - Alm@DL - Università di Bologna (2)
- Aquatic Commons (2)
- Archive of European Integration (26)
- Archivo Digital para la Docencia y la Investigación - Repositorio Institucional de la Universidad del País Vasco (2)
- Aston University Research Archive (16)
- Biblioteca Digital da Produção Intelectual da Universidade de São Paulo (4)
- Biblioteca Digital da Produção Intelectual da Universidade de São Paulo (BDPI/USP) (1)
- BORIS: Bern Open Repository and Information System - Berna - Suiça (23)
- Boston University Digital Common (1)
- Brock University, Canada (1)
- Bulgarian Digital Mathematics Library at IMI-BAS (2)
- CentAUR: Central Archive University of Reading - UK (15)
- Central European University - Research Support Scheme (1)
- Chinese Academy of Sciences Institutional Repositories Grid Portal (1)
- Cochin University of Science & Technology (CUSAT), India (3)
- Corvinus Research Archive - The institutional repository for the Corvinus University of Budapest (4)
- Dalarna University College Electronic Archive (4)
- Deakin Research Online - Australia (60)
- Digital Commons - Michigan Tech (3)
- Digital Commons @ Winthrop University (1)
- Digital Commons at Florida International University (7)
- Digital Peer Publishing (1)
- DigitalCommons@The Texas Medical Center (4)
- DigitalCommons@University of Nebraska - Lincoln (1)
- Doria (National Library of Finland DSpace Services) - National Library of Finland, Finland (3)
- DRUM (Digital Repository at the University of Maryland) (4)
- Duke University (4)
- eResearch Archive - Queensland Department of Agriculture; Fisheries and Forestry (1)
- Fachlicher Dokumentenserver Paedagogik/Erziehungswissenschaften (1)
- Greenwich Academic Literature Archive - UK (3)
- Helda - Digital Repository of University of Helsinki (24)
- Indian Institute of Science - Bangalore - Índia (390)
- Instituto Politécnico de Leiria (3)
- Instituto Politécnico de Viseu (4)
- Instituto Politécnico do Porto, Portugal (1)
- National Center for Biotechnology Information - NCBI (2)
- Nottingham eTheses (3)
- Portal de Revistas Científicas Complutenses - Espanha (6)
- Publishing Network for Geoscientific & Environmental Data (2)
- QSpace: Queen's University - Canada (1)
- QUB Research Portal - Research Directory and Institutional Repository for Queen's University Belfast (16)
- Queensland University of Technology - ePrints Archive (150)
- RCAAP - Repositório Científico de Acesso Aberto de Portugal (1)
- RDBU - Repositório Digital da Biblioteca da Unisinos (2)
- ReCiL - Repositório Científico Lusófona - Grupo Lusófona, Portugal (1)
- Repositório Científico do Instituto Politécnico de Lisboa - Portugal (3)
- Repositório digital da Fundação Getúlio Vargas - FGV (8)
- Repositório Digital da Universidade Municipal de São Caetano do Sul - USCS (1)
- Repositório Institucional da Universidade de Brasília (1)
- Repositório Institucional da Universidade Tecnológica Federal do Paraná (RIUT) (1)
- Repositório Institucional UNESP - Universidade Estadual Paulista "Julio de Mesquita Filho" (9)
- Repositorio Institucional Universidad de Medellín (1)
- RUN (Repositório da Universidade Nova de Lisboa) - FCT (Faculdade de Cienecias e Technologia), Universidade Nova de Lisboa (UNL), Portugal (4)
- Savoirs UdeS : plateforme de diffusion de la production intellectuelle de l’Université de Sherbrooke - Canada (1)
- School of Medicine, Washington University, United States (3)
- Scielo España (1)
- Universidad de Alicante (3)
- Universidad del Rosario, Colombia (1)
- Universidad Politécnica de Madrid (8)
- Universidade Complutense de Madrid (1)
- Universidade de Lisboa - Repositório Aberto (1)
- Universidade dos Açores - Portugal (1)
- Universidade Federal do Rio Grande do Norte (UFRN) (1)
- Universidade Metodista de São Paulo (5)
- Universidade Técnica de Lisboa (1)
- Université de Montréal, Canada (1)
- University of Michigan (32)
- University of Queensland eSpace - Australia (23)
- WestminsterResearch - UK (2)
- Worcester Research and Publications - Worcester Research and Publications - UK (1)
Resumo:
This paper contributes to the prosocial service behavior (PSB) literature by developing and testing a conceptual framework to investigate the mediating mechanisms underlying the relationships between internal communication and PSBs. Data collected from front-line employees (FLEs) in a UK based service organization was used to test our conceptual framework. Our findings demonstrate that FLE perceptions of internal communication practices influence their role stress and organizational commitment, which, in turn, influence their PSBs. The results highlight the significance of studying role stress and organizational commitment as mediators in the relationship between internal communication and PSBs. The limitations of the study are then sketched, and suggestions for future research are also provided.