The Reference Interview: Theories and Practice

The reference librarian's task is to translate the patron's question into one that can be answered with the library's resources. The first element of that task is to know what the patron wants; the second is to know what resources the library has and how to use them. Reference librarians must learn continuously throughout their careers, both because new resources become available, but also because patrons present questions requiring new resources. This article will focus on how to determine what kind of information the patron needs through the reference interview.

Volume 10, Number 3: September/October 2004

Page 2 - Users tell us what they think about library service, and library director Brinley Franklin explains why he thinks the library is a good investment. Page 3 - Pulitzer Prize-winning music critic Tim Page, once the beneficiary of the library’s music collections, is now a patron of the Music & Dramatic Arts Library. Page 4 - Donors to the Libraries during FY 2004 Page 5 - Remembering Theora Whetten, long-time Friend of the Libraries; welcoming new Friends, the Class of ‘55. Page 6 - Beach Society members include the Libraries in their estate plans. Stamford honors Estelle Feinstein. Page 7 - Jack & Virginia Stephens donate a collection of Connecticut town histories.