The Reference Interview: Theories and Practice

The reference librarian's task is to translate the patron's question into one that can be answered with the library's resources. The first element of that task is to know what the patron wants; the second is to know what resources the library has and how to use them. Reference librarians must learn continuously throughout their careers, both because new resources become available, but also because patrons present questions requiring new resources. This article will focus on how to determine what kind of information the patron needs through the reference interview.

Developing an Agriculture-Related Digital Project

With the increasing expectation of information searchers for all information to be available online, digital projects are growing in number and importance. These projects allow libraries to become producers, if not of content, then of new accessibility options for their patrons. One librarian’s experience in the development and coordination of a digital project in an academic setting is presented, in order to demonstrate potential best practices for similar projects. Selection, coordination, standards, outsourcing, and funding of projects are all discussed. It is possible relatively quickly and inexpensively to produce a useful, quality digital project.

OPAC Design Enhancements and Their Effects on Circulation and Resource Sharing within the Library Consortium Environment

A longitudinal study of three discrete online public access catalog (OPAC) design enhancements examined the possible effects such changes may have on circulation and resource sharing within the automated library consortium environment. Statistical comparisons were made of both circulation and interlibrary loan (ILL) figures from the year before enhancement to the year after implementation. Data from sixteen libraries covering a seven-year period were studied in order to determine the degree to which patrons may or may not utilize increasingly broader OPAC ILL options over time. Results indicated that while ILL totals increased significantly after each OPAC enhancement, such gains did not result in significant corresponding changes in total circulation.

Live Web Usability Lab

The Live Usability Lab provides an exciting format for demonstrating the potential of usability testing to evaluate Web resources from the patron’s perspective. A panel of librarians will use this innovative, interaction-driven method to assess iCONN, to demonstrate the potential and power of user testing, and to engage the audience by illustrating the process with live data instead of canned examples.

Developing a Geographic Information System Index for Historical Aerial Photographs

This paper describes the creation of a GIS database index to the collection of historical aerial photographs of Connecticut housed in the Map and Geographic Information Center in the Homer Babbidge Library at the University of Connecticut. The index allows patrons to search for scanned aerial photograph images for a specific location across multiple years and to retrieve digital scans from the Library server. Procedures for scanning and georeferencing the images, preparing metadata for the images, and creating the GIS database index are described.