SCIENTIFIC MANAGEMENT SYSTEMS AS ENFRAMING OR EMPOWERING: HOW LEAN AND SIX SIGMA DEFINE TECHNICAL COMMUNICATION

In this project, I examine current forms of scientific management systems, Lean and Six Sigma, as they relate to technical communication. With the goal of breaking work up into standardized processes in order to cut costs and increase efficiency, Lean, Six Sigma and Lean Six Sigma hybrid systems are increasingly applied beyond manufacturing operations to service and other types of organizational work, including technical communication. By consulting scholarship from fields such as business, management, and engineering, and analyzing government Lean Six Sigma documentation, I investigate how these systems influence technical communication knowledge and practice in the workplace. I draw out the consequences of system-generated power structures as they affect knowledge work, like technical communication practice, when it is reduced to process. In pointing out the problems these systems have in managing knowledge work, I also ask how technical communication might shape them.

Sorghum Yield and Zai Holes in Goundi, Burkina Faso

The purpose of this study was to determine if there was a difference in sorghum yield between the Mossi zai hole and the Gourounsi zai hole, specifically examining the effects of manure and soil water conservation. A study field was created with six different treatments: (1) control with traditional management (no zai holes), (2) traditional management with manure, (3) Mossi zai holes with no manure, (4) Mossi zai holes with manure, (5) Gourounsi zai holes with no manure, and (6) Gourounsi zai holes with manure. Soil moisture readings were taken after each rainstorm (about weekly), soil properties were analyzed before planting and after harvest and above ground biomass was weighed at harvest. Manure was the only variable that significantly increased crop yield. This is different from the original hypothesis; zai holes were thought to be the main driver of increased crop yield in Sahelian West Africa. Zai holes did not have a significant effect on soil moisture.