Street-level bureaucrats and new modes of governance - How conflicting roles affect the implementation of the Swiss Ordinance on Verterinary Drugs

Lipsky’s seminal concept of street-level bureaucrats (SLBs) focuses on their role as public servants. However, in the course of new modes of governance, private actors have gained an additional role as implementation agents. We explore the logic of private SLBs during the implementation of the Swiss Ordinance on Veterinary Medicinal Products (OVMP) where veterinarians are simultaneously implementing agents, policy addressees, and professionals with economic interests. We argue that, because of contradictory reference systems, it is problematic for the output performance if an actor is simultaneously the target group of a policy and its implementing agent.

Direct Democracy: Protest Catalyst or Protest Alternative?

This paper presents the first investigation of whether direct democracy supplements or undermines the attendance of demonstrations as a form of protest behavior. A first approach assumes that direct democracy is associated with fewer protests, as they function as a valve that integrates voters’ opinions, preferences, and emotions into the political process. A competing hypothesis proposes a positive relationship between direct democracy and this unconventional form of political participation due to educative effects. Drawing on individual data from recent Swiss Electoral Studies, we apply multilevel analysis and estimate a hierarchical model of the effect of the presence as well as the use of direct democratic institutions on individual protest behavior. Our empirical findings suggest that the political opportunity of direct democracy is associated with a lower individual probability to attend demonstrations.

Is output performance all about the resources? A fuzzy-set Qualitative Comparative Analysis of street-level bureaucrats in Switzerland

This article refines Lipsky’s (1980) assertion that lacking resources negatively affect output performance. It uses fuzzy-set Qualitative Comparative Analysis to analyse the nuanced interplay of contextual and individual determinants of the output performance of veterinary inspectors as street-level bureaucrats in Switzerland. Moving ‘beyond Lipsky’, the study builds on recent theoretical contributions and a systematic comparison across organizational contexts. Against a widespread assumption, output performance is not all about the resources. The impact of perceived available resources hinges on caseloads, which prove to be more decisive. These contextual factors interact with individual attitudes emerging from diverse public accountabilities. The results contextualize the often-emphasized importance of worker-client interaction. In a setting where clients cannot escape the interaction, street-level bureaucrats are not primarily held accountable by them. Studies of output performance should thus sensibly consider gaps between what is being demanded of and offered to street-level bureaucrats, and the latter’s multiple embeddedness.