Testing for Measurement Equivalence in Surveys: Dimensions of Social Trust across Cultural Contexts

Our study evaluates the dimensionality and equivalence of social trust across cultural contexts, using new data from Switzerland and the World Values Survey 2005–2008. Whereas some scholars assert that trust should be regarded as a coherent concept, others claim that trust is better conceived of as a multidimensional concept. In contrast to the conventional dichotomy of the forms of social trust, we identify three distinct forms of trust, namely, particularized, generalized, and identity-based trust. Moreover, we dispute the view that respondents understand the wording of survey questions regarding social trust differently between different cultural contexts, which would imply that comparative research on trust is a pointless endeavor. Applying multiple-group confirmatory factor analysis to the various constructs of social trust, we conclude that one may study relationships among the three forms of trust and other theoretical constructs as well as compare latent means across cultural contexts. Our analyses therefore provide an optimistic outlook for future comparative analyses that investigate forms of social trust across cultural contexts.

Antisemitismus heute. Zur Messung aktueller Erscheinungsformen von Judenfeindlichkeit mithilfe des faktoriellen Surveys

In der empirischen Antisemitismusforschung ist die standardisierte Befragung die populärste Methode der Datenerhebung. Ihre Verwendung kann jedoch weder die von Befragten wahrgenommene Normativität des Themas noch die situative Kontextabhängigkeit antisemitischer Kommunikation angemessen berücksichtigen. Die Methode des faktoriellen Surveys (auch „Vignettenexperiment“) bietet die Möglichkeit, solche situativen Merkmale systematisch zu variieren und so ihren Einfluss zu ermitteln. Damit wird eine bessere Operationalisierung von Kommunikationslatenz möglich, einem einflussreichen Konzept in der Antisemitismusforschung, dessen empirische Plausibilität unsere Studie zeigt. Sowohl Konsensgruppen- als auch Umwegkommunikation sind in der vorliegenden Stichprobe von Bedeutung: Stimmt die Mehrheit der Anwesenden antisemitischen Vorurteilen zu, steigt der Grad der Zustimmung zu antisemitischen Aussagen ebenso, wie wenn bei einer antisemitischen Aussage der Begriff „Juden“ durch den Begriff „Israelis“ ersetzt wird. Wird auf die deutsche Vergangenheit Bezug genommen, steigt die Zustimmung zu antisemitischen Aussagen ebenfalls (sekundärer Antisemitismus). Konsensgruppenkommunikation ist besonders bei eher links eingestellten Befragten, Umwegkommunikation besonders bei Personen mit niedrigem sozialen Status zu beobachten.

E-Mail-Management und seine systemtechnische Unterstützung in der Hotellerie

Für Beherbergungsbetriebe ist E-Mail ein wichtiges Kommunikationsmedium im elektronischen Kanal geworden. Die Bedeutung von E-Mails für die Kundenkommunikation zieht die Forderung nach einem systematischen und professionellen E-Mail-Management nach sich. Derzeit tut sich die Mehrzahl der Betriebe schwer, den damit verbundenen hohen Anspruch einzulösen. Zwar werden grundlegende Anforderungen bezüglich des Antwortverhaltens mehrheitlich erfüllt, jedoch kann die Qualität der Antworten hinsichtlich Inhalt und Form in vielen Fällen nur bedingt überzeugen. Angesichts dieser Problemlage mag es überraschen, dass die Unterstützung durch Informationssysteme in diesem Zusammenhang bis jetzt keine besondere Rolle spielt. In vielen Fällen erfolgt das E-Mail-Management mithilfe des generellen E-Mail-Programms Outlook von Microsoft. Die häufig eingesetzten branchenspezifischen Property-Management-Systeme (PMS) decken die geforderten Funktionalitäten bestenfalls teilweise ab. Spezifische Informationssysteme zur Unterstützung des E-Mail-Managements - sogenannte E-Mail-Response-Management-Systeme (ERMS) - könnten bei der Entschärfung der manifesten Probleme sehr nützlich sein. Die systemtechnische Unterstützung durch ERMS wird von Praktikern jedoch mit einiger Skepsis bedacht und nur teilweise als praktisch umsetzbar und nützlich eingeschätzt.

Quality of feedback to e-mail requests - an explorative study in alpine tourism destinations

The central aim of our project is to explore the handling of e-mail request from customers by tourist organisations and to explain the perceived behaviour. For this purpose, we designed a qualitative empirical study which consists basically of two stages. The first stage consists of a black-box test where we employ the setting of a qualitative experiment to measure the behaviour of the organisation to an e-mail request. The second stage comprises a with-box test where we want to look into the tourist organizations and analyse the relevant information processes. This study should give as some insight in the internal processing of e-mail requests and thus should help to explain the reactions that we registered.

Sensitive Questions in Online Surveys: An Experimental Comparison of the RRT and the Crosswise Model

Self-administered online surveys provide a higher level of privacy protection to respondents than surveys administered by an interviewer. Yet, studies show that asking sensitive questions is problematic also in self-administered mode. Because respondents might not be willing to reveal the truth and provide answers that are subject to social desirability bias, the validity of prevalence estimates of sensitive behaviors gained via online surveys can be challenged. A wellknown method to combat these problems is the Randomized Response Technique (RRT). However, convincing evidence that the RRT provides more valid estimates than direct questioning in online mode is still lacking. Moreover, an alternative approach called the Crosswise Model (CM) has recently been suggested to overcome some of the deficiencies of the RRT. We therefore conducted an experimental study in which different implementations of the RRT and the CM have been tested and compared to direct questioning. Our study is a large-scale online survey on sensitive behaviors by students such as cheating in exams and paper plagiarism. The results of the study reveal poor per-formance of the RRT, while the CM yielded significantly higher estimates of sensitive behaviors than direct questioning. We conclude that the CM is a promising approach for asking sensitive questions in self-administered surveys.

Asking Sensitive Questions in Online Surveys: An Experimental Comparison of the Randomized Response Technique and the Crosswise Model

Self-administered online surveys provide a higher level of privacy protection to respondents than surveys administered by an interviewer. Yet, studies show that asking sensitive questions is problematic also in self-administered mode. Because respondents might not be willing to reveal the truth and provide answers that are subject to social desirability bias, the validity of prevalence estimates of sensitive behaviors gained via online surveys can be challenged. A well-known method to combat these problems is the Randomized Response Technique (RRT). However, convincing evidence that the RRT provides more valid estimates than direct questioning in online mode is still lacking. Moreover, an alternative approach called the Crosswise Model (CM) has recently been suggested to overcome some of the deficiencies of the RRT. In the context of an online survey on plagiarism and cheating on exams among students of two Swiss universities (N = 6,494), we tested different implementations of the RRT and the CM and compared them to direct questioning using a randomized experimental design. Results reveal a poor performance of the RRT, which failed to elicit higher prevalence estimates than direct questioning. Using the CM however, significantly higher prevalence estimates were obtained making it a promising new alternative to the conventional RRT.