La costruzione identitaria fuori e dentro un percorso di welfare to work. Una ricerca sugli informatori scientifici del farmaco in Italia.

L’idea generale da cui parte l’attività di analisi e di ricerca della tesi è che l’identità non sia un dato acquisito ma un processo aperto. Processo che è portato avanti dall’interazione tra riconoscimento sociale del proprio ruolo lavorativo e rappresentazione soggettiva di sé. La categoria di lavoratori che è stata scelta è quella degli informatori scientifici del farmaco, in virtù del fatto che la loro identificazione con il ruolo professionale e la complessa costruzione identitaria è stata duramente messa alla prova negli ultimi anni a seguito di una profonda crisi che ha coinvolto la categoria. Per far fronte a questa crisi nel 2008 è stato creato un dispositivo, che ha visto il coinvolgimento di aziende, lavoratori, agenzie per il lavoro e organizzazioni sindacali, allo scopo di ricollocare il personale degli informatori scientifici del farmaco coinvolto in crisi e/o ristrutturazioni aziendali.

Understanding the Combined Role of Internal and External Factors in New Service Development Process within the Professional Knowledge Intensive Business Service Firms

Our research asked the following main questions: how the characteristics of professionals service firms allow them to successfully innovate in exploiting through exploring by combining internal and external factors of innovation and how these ambidextrous organisations perceive these factors; and how do successful innovators in professional service firms use corporate entrepreneurship models in their new service development processes? With a goal to shed light on innovation in professional knowledge intensive business service firms’ (PKIBS), we concluded a qualitative analysis of ten globally acting law firms, providing business legal services. We analyse the internal and factors of innovation that are critical for PKIBS’ innovation. We suggest how these firms become ambidextrous in changing environment. Our findings show that this kind of firms has particular type of ambidexterity due to their specific characteristics. As PKIBS are very dependant on its human capital, governance structure, and the high expectations of their clients, their ambidexterity is structural, but also contextual at the same time. In addition, we suggest 3 types of corporate entrepreneurship models that international PKIBS use to enhance innovation in turbulent environments. We looked at how law firms going through turbulent environments were using corporate entrepreneurship activities as a part of their strategies to be more innovative. Using visual mapping methodology, we developed three types of innovation patterns in the law firms. We suggest that corporate entrepreneurship models depend on successful application of mainly three elements: who participates in corporate entrepreneurship initiatives; what are the formal processes that enhances these initiatives; and what are the policies applied to this type of behaviour.