Understanding the Combined Role of Internal and External Factors in New Service Development Process within the Professional Knowledge Intensive Business Service Firms

Our research asked the following main questions: how the characteristics of professionals service firms allow them to successfully innovate in exploiting through exploring by combining internal and external factors of innovation and how these ambidextrous organisations perceive these factors; and how do successful innovators in professional service firms use corporate entrepreneurship models in their new service development processes? With a goal to shed light on innovation in professional knowledge intensive business service firms’ (PKIBS), we concluded a qualitative analysis of ten globally acting law firms, providing business legal services. We analyse the internal and factors of innovation that are critical for PKIBS’ innovation. We suggest how these firms become ambidextrous in changing environment. Our findings show that this kind of firms has particular type of ambidexterity due to their specific characteristics. As PKIBS are very dependant on its human capital, governance structure, and the high expectations of their clients, their ambidexterity is structural, but also contextual at the same time. In addition, we suggest 3 types of corporate entrepreneurship models that international PKIBS use to enhance innovation in turbulent environments. We looked at how law firms going through turbulent environments were using corporate entrepreneurship activities as a part of their strategies to be more innovative. Using visual mapping methodology, we developed three types of innovation patterns in the law firms. We suggest that corporate entrepreneurship models depend on successful application of mainly three elements: who participates in corporate entrepreneurship initiatives; what are the formal processes that enhances these initiatives; and what are the policies applied to this type of behaviour.

Architettura urbana, gender mainstreaming e l’impatto del femminismo

Questo lavoro di tesi esplora i possibili sviluppi di un'architettura urbana sensibile alle questioni di genere, sotto un prisma femminista intersezionale. Dalla fine degli anni '90, le sperimentazioni in questa direzione hanno cominciato a farsi sempre più numerose, a cominciare dall'esempio pionieristico di Vienna, divenuta città di riferimento per eccellenza. Questa tesi è particolarmente interessata ai progetti sperimentali di Parigi, pur mantenendo una visione comparativa con progetti in altre città europee. In quanto approcci che influenzano l'architettura urbana, vengono esplorati anche le politiche pubbliche e l'attivismo, a livello francese e italiano. Il loro contributo evidenzia il potenziale di reinvenzione simbolica e materiale dell'architettura urbana, passando dal sistema eteropatriarcale verso una maggiore inclusione e giustizia spaziale. Gli interrogativi principali di questo lavoro si basano sull'influenza delle teorie femministe nella pratica professionale di architette·i e urbaniste·i, sul loro ruolo nella trasformazione degli approcci alla città e alla pianificazione urbana, nonché nella trasformazione dell'estetica architettonica e urbana. Attraverso un approccio metodologico situato, riflessivo e interdisciplinare, derivante dalle discipline dell'architettura e dell'urbanistica, il fieldwork svolto ha avuto l'obiettivo di ricercare tendenze, evoluzioni e costanti nei progetti di architettura urbana di genere. Tenendo conto dell'evoluzione temporale delle mentalità sul genere e della consapevolezza sempre più profonda delle questioni femministe, questa tesi assume un approccio critico al Gender Mainstreaming. In aggiunta al pdf della tesi è presente un documento riassuntivo in lingua italiana.

When the Practice of Theorizing Meets the Theorizing of Practice. Social Knowledge Making in Organization Science Academia and Managerial Communities

The aim of the present work is to contribute to a better understanding of the relation between organization theory and management practice. It is organized as a collection of two papers, a theoretical and conceptual contribution and an ethnographic study. The first paper is concerned with systematizing different literatures inside and outside the field of organization studies that deal with the theory-practice relation. After identifying a series of positions to the theory-practice debate and unfolding some of their implicit assumptions and limitations, a new position called entwinement is developed in order to overcome status quo through reconciliation and integration. Accordingly, the paper proposes to reconceptualize theory and practice as a circular iterative process of action and cognition, science and common-sense enacted in the real world both by organization scholars and practitioners according to purposes at hand. The second paper is the ethnographic study of an encounter between two groups of expert academics and practitioners occasioned by a one-year executive business master in an international business school. The research articulates a process view of the knowledge exchange between management academics and practitioners in particular and between individuals belonging to different communities of practice, in general, and emphasizes its dynamic, relational and transformative mechanisms. Findings show that when they are given the chance to interact, academics and practitioners set up local provisional relations that enable them to act as change intermediaries vis-a-vis each other’s worlds, without tying themselves irremediably to each other and to the scenarios they conjointly projected during the master’s experience. Finally, the study shows that provisional relations were accompanied by a recursive shift in knowledge modes. While interacting, academics passed from theory to practical theorizing, practitioners passed from an involved practical mode to a reflexive and quasi-theoretical one, and then, as exchanges proceeded, the other way around.